[Resolved]  Samsung Mobile — Service related

to whomsoever it may concern,
at the onset let me thank my wisdom that I brought a samsung mobile, i had 3 nokia phones already.
Now I brought the phone in April 2009, from Vijay sales- at Navi Mumbai- Mahrashtra.
on 17th feb my speakers were not working, My head set gave away long back I did not bother much. then my screen gave away.
The mobile stopped working fully, right from day 1 whenever I recd a call it would take awhile for the phone to activate & then aftewr some time it would respond.
But once it had totally stopped I decided to go to service centre at Vashi- Navi Mumbai. with great difficulty a could locate it I tried your customer care centre for landmark, however aperson sitting in chennai cannot help.
When I reached your centre I showed my phone to Atul- He mockingly siad oh SGH B520 sir the problem is with chip, then he told me that the center was out of stock, unable to give me clarity on the same, i was not amused at all I said it was my mistake i brought this phone he said yeah, you know this is the response, i tried your website alas there you require BP number & password. I got the BP number where is the password? I have attached the screenshot.now i tried your live chat the person vanished....
tell me if you have made faulty mobile phones with recurring problem of chips where in you get outstocked at all places your customer care person has given it in writing I have the job sheet, why should I not be compensated, Tell me how do I escalte it, my mobile has stopped working, I am suffering losses, unable to communicate, just because you guys are inefficient..... I want you guys to compensate for the same.....tell me how do I take it further-----mu email id is kulkarni.sachin.[protected]@gmail.com,[protected]@gmail.com-alt mobile number is [protected]/ [protected]