[Resolved]  Samsung Mobile E1410 — Problems with handset and poor service

Hello,

My name is Hitesh Shah and am a resident of Chembur, Mumbai. I had purchased a Samsung Guru E1410 mobile for myself on 22.08.2009 from The Mobile Store, Ghatkopar, Mumbai. The IMEI number of the mobile is [protected].

I have been facing a problem of very poor and pathetic network connectivity on my handset. I had approached your Service Centre at Jameson Telecom Services, Rajashree Plaza, Unit No. 105, 1st, Ghatkopar for the same on 09.10.2009 and got it back after 20 days, but even then the issue was not resolved. I had personally met the Manager Mr. Feroz of the service center, who claims that the motherboard of the mobile was changed and I need to try some other service provider. Keeping faith in his advice, I tried various operators like Vodafone, Docomo and Airtel, but I was facing the same problem with all providers. So I had resubmitted my piece for service on 22.12.2009 and have not received it till now. I have problems with also its GPRS connectivity.

If this is the kind of service i get during my warranty period, which amounts to almost no service at all, and the lousy attitude of the service center, whom I had told to entirely replace my piece and give me a new one, I feel I have no other option than to escalate this issue.

I would need a final solution to this issue within 2 working days from today, failing which I would be forced to approach the Consumer bodies to get my issue resolved. I don't feel I would need to take such harsh steps and looking out to amicably solve this issue. I would repeat, I wish to have the piece exchanged entirely and to get a new piece in its replacement, else, I would have no other option left and will be forced to take strict actions, both against the company and also against the service center.

For any further clarifications/ talks, you may feel free to call me on[protected].