[Resolved] Samsung Mobile Handset — poor service | |||
I had purchased samsung mobile phone GT-C5212WBIINS from POORVIKA mobiles on 07/10/2011 vide invoice no 6258.On 13/7/2012 the mobile did not boot in the morning.I took it to the Samsung service centre MOBILE TECHNOLOGIES on Arcot Road ,Vadapalani,Chennai.They gave me a Bill [protected] dated 13/7/12 where the warranty status was FULL WARRANTY.They asked me to contact them on 14/7/12 evening to get the status of the phone.When called they said the phone was rectified and could be collected.When I collected the mobile and inserted the sim cards and the battery it was not booting.When asked the technician said that the warranty period was over and some board had to be changed which would cost 2600/- and the repair had not been carried out.When I showed him the purchase bill and told him the phone had been bought only in October 2011 and was in warranty he asked me to come again after 2-3 days to collect the same. If this is the type of people to whom Samsung is outsourcing its service I for one will never purchase a samsung product again nor recommend it to anyone. Hoping to get my mobile serviced soon M.VARADARAJAN [protected] [protected]s Was this information helpful? | |||
Nov 30, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 22, 2010 Samsung India Customer Care's response Dear customer, This is in reference to the ‘bad handset’ complaint posted by you. We sincerely apologize for the inconvenience caused to you and request you, kindly, to provide us with your contact details so that we can resolve the issue at the earliest. | |||
 13 Comments | |||
Comments
Samsung Mobile — bad response
Dear Siri have purchased Samsung mobile, No-J7001 IMEI No.[protected] on 02/08/2009 from Mobile Store-Amritar, Punjab. Past four months im not getting net work properly. on 09/08/2010 i visited your authorised service station at Belgaum, Karnataka, Apex Refrigeration, having phone No.[protected]. i got very rude response from the service station. they say that they need to change the software for that it will cost Rs. 150/- i accepted for the same. but they say that they cant give the guratee while repair. mobile may go blank and which cant be repaired. customer have to take risk. to bring back to use again it will cost around Rs. 5000/-.
pertaining to above i have called Samsung customer care many times on [protected] and [protected]. they forwarded the call to mobile division. mobile division gave customer complaint n. [protected] and alos they gave contact numbers of bangalore head office. not a single number is working. numbers are[protected] to[protected]. around 100 numbers. not a single one is working.
please help me. i travel alot on official duty. without mobile i cant do better in my job.
hope to recieve positive response from your end
Regards
Pratap Rajya Nehemia
Mobile No. [protected]
Samsung — BAD RESPONSE
I have purchased a LCD Television on 20th Oct. 2009. My TV started shrinking in the month of July-2010. I made a complaint in the call centre of Samsung Company on 31 July 2010. My complaint was registered vide BP No. [protected]. At present my TV had stopped the functioning. Regarding this I am making several calls to the call centre. Executives are making assurance only that we are visiting sonly, today etc. My problem as a tis. No one is available to look after in my complaint. I have faced a very bad response from company. The product of the company is very bad.Please look into my complaint seriously.
Samsung — Bad response from service centre
I made the unfortunate mistake of buying a Samsung mobile (Wave GTS5253) and have found your customer service to be unbelievably bad! Actually, I can't get a prompt response from your people despite repeated calls. If I get response this is also false commitment from (Durgapur Service Center)I am writing to you in the hopes that you will be able to assist me in resolving a problem.
samsung mobile handset — Poor quality Handset mobile product of samsung
I have purchased mobile phone of that co. The IMEI No is [protected]. After taking the said mobile there were regular problem in the set and ultimately it stopped working in Nov 11 and that time the belt was replaced and now again belt has out of order and has to be replaced and it will cost Rs. 800/-. In Ist year itself after purchasing the set the belt was replaced and in 2nd year also the belt is required to be changed.Means for this set I have to spend every year Rs. 800/-Further the Samsung team are diverting the matter otherwise. Therefore, the Agencies responsible for that has to take action against Samsung for its defective product.
G.P.Gupta
[protected]
samsang mobile handset — bad response from company
I had visit 5 to 6 times to Samsung Service Centre. But They Are Ignoring My complaints. So I Need Justice From Samsang Company Within 3 to 4 Days.Otherwise I Will Give Add In Leading News Papers And Go For Consumer Court So Be Carefull ......Complaint or Mobile Handset Problem.
1:Mobile Hanging or Strucking Problem
2:Automatic Switch Off
3:Sound Problem
4:Camera Clarity Problem.
These Are My Problems I Am Requesting For Co-oparate And Solve This Problem....
I am not satisfy from company..
samsung mobile handset — Bad Response From Company
bad response from companyI had visit 6 to 8 times to Samsung Service Center. But They Are Ignoring My complaints. So I Need Justice From Samsung Company Within 3 to 4 Days I Need Replacement Of Handset or Money Back .Otherwise I Will Give Add In Leading News Papers And Go For Consumer Court So Be Carefull ......
Complaint or Mobile Handset Problem.
1:Mobile Hanging or Strucking Problem
2:Automatic Switch Off
3:Sound Problem
4:Camera Clearity Problem.
These Are My Problems I Am Requesting For Co-operate And Solve This Problem....
Dear Customer,
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com
Dear Vivek
Thank you for writing and sharing your concern with us
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Thank you for writing and sharing your concern with us
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Dear Vivek
Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
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Samsung Mobile — bad handset
[QUOTE=Unregistered;11417]Dear Sir,I shri tanmay sarkar had purchased a samsung mobile from One Mobile shop , kolkata. but the mobile was not working properly. I have taken the mobile to samgsung service centre at ACE- CARE, 36/B/2, kalidas patitundi lane, Kolkata-700026. They got it repaired for the first time but after few days the same problem occured. I again took the mobile to the same service center but now their behaviour is very rude and after accepting the mobile phone they returned me after 7 days and told me the phone is not repairable. i have to throw it away. the cost price of the said phone isRs 7310. date of purchase is 22/02/2010. i am now helpless.invoice no 180729.IMEI NO- [protected]. MODEL-S 3653. SERVICE CENTER contact no [protected] and emai id- [email]acecare.[protected]@gmail.com[/email].
i request u to look the matter and provide me the new mobile.
regards
Tanmay Sarkar
[protected]
[email][protected]@rediffmail.com[/email][/QUOTE]