[Resolved] Samsung Software India Operation — Nonce Response From Airtel | |
I have converted prepaid no. [protected] to post paid number around 20th Jan 09 and also submitted all the documents on the same day to Airtel authorised Mr. Suresh from Nescom company. It was working fine till yestarday(05 Mar 09) but all of sudden my service was suspended by Airtel office then I called Airtel customer care they said I've not submitted my documents to Airtel office thats why service suspended then I called Mr Suresh who gave me SIM card. He said he has submitted documents within one week of I submitted to airtel backend office and also has the acknledgment of the same. Then I again spoken to Airtel Customer Care manager Mr. John on [protected] and I asked him to start my number first and then look into this problem but he replied in nonsense way and he said he can't help. Now I'm trying to contact Mr. Anirban who is looking the Samsung corporate account. But unfortunatly I got disappointment from all the ways... I also checked on Airtel website where I got nodel officer details : Mr Sajit, [protected] and email address, I sent complaint to the nodal officer also but i didn't get any reply... also tried to contact on mobile of Mr. Sajit but it says that is not a valid number... I don't understand if their number itself is not working then How come our number will work...USELESS SERVICE FROM AIRTEL... WHO IS RESPONSIBLE FOR THIS AND TO WHOM I NEED TO WRITE Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
Samsung India Ltd. (Home Theater) — Manufacturing defect - replacement reg.
This is with reference to the subject mentioned above, I had bought Samsung - Home Theatre HT- TZ 315 -on October 25, 2008 from M/s Yashpal Electronics, Yusuf Sarai, New Delhi.My Regn Number is [protected],
The Home Theatre is not a perfect working condition since November 25, 2008 and I have lodged
complaint on 26th November, 2008. My Home Theatre was taken to the Customer Service Centre on 28th November, 2008 and the Customer Service phone attendant's behaviour is rude, whenever I have contacted. After so many reminders over phone, I have been told that the particular part in my Home Theatre is not available for replacement.
Hope a reputed MNC like yours, will replace my Home Theatre at the earliest possible.
An early reply in the matter is solicited.
Thanks,
Salim Ahmed Khan
Date: 28-Dec-2009
Samsung India electronics Pvt. Ltd.,
Delhi/Ludhiana.
Sub: Your letter DT[protected] issued by Mr Gurmit Singh,
Service In-charge Ludhiana.
Dear Sir,
Reference your letter dt 30th November, 2009, we are very sad and sorry over it’s contention. You have asked us to apprise you of our opinion which we have already expressed in detail to your dealer and your representative who visited our place and assured of the replacement of the fridge. Very sorry state of affairs is that an esteemed organization of world- wide repute is beating behind the bush over a tiny issue pertaining to the replacement of a fridge which involves very petty amount of money. The fact is that these so called analysts/experts always try to shield their pay master without caring for the interests of their valued consumer. Of course the fridge may have been burnt externally but it was the internal manufacturing defect which resulted into internal or external fire whatsoever. No inflammable or combustible material whatsoever was lying by the fridge-side. No short circuiting of our wire too was detected. Our earlier fridge (Kingfisher make) worked trouble free for more than 10 years in the very socket on which the shoe/plug of this fridge was inserted. Our drawing– room cum lobby where the fridge was placed never caught any fire nor any cooking activity was in progress at that time as the fridge was burnt in the quite late hours of night, thus there could be no reason of any external fire excepting caused due to the fridge itself.
We hereby afford you with an opportunity to replace the fridge at our door-step otherwise we may be compelled to seek some other remedy elsewhere for which your co will be responsible for the expenses incurred. Since we have all the faith in your redressal of grievances mechanism, hence we request you once again to replace the fridge without any further delay.
We belong to a low middle class family, we purchased this fridge from our hard- earned petty savings, although we simply can’t afford money and time entering into any avoidable litigacy, yet we will not afford, not to get the replacement of the fridge which has been burnt either due to the manufacturing defect or in the materials used.
Need not to mention that the fridge was purchased on 08-06-09 and it was burnt only after 4 months of purchase.
Without prejudice, in the larger interest of the consumer and the Samsung
Thanking you and hoping for an early favourable action under an intimation to us,
Yours truly,
Harish Kumar Joshi
Mb. [protected], [protected]
H.No.361, St. No.13, G.T.B. Nagar,
Lalhedi Road, Khanna- 141401
Samsung India electronics Pvt. Ltd.,
Delhi/Ludhiana.
Sub: Your letter DT[protected] issued by Mr Gurmit Singh,
Service In-charge Ludhiana.
Dear Sir,
Reference your letter dt 30th November, 2009, we are very sad and sorry over it’s contention. You have asked us to apprise you of our opinion which we have already expressed in detail to your dealer and your representative who visited our place and assured of the replacement of the fridge. Very sorry state of affairs is that an esteemed organization of world- wide repute is beating behind the bush over a tiny issue pertaining to the replacement of a fridge which involves very petty amount of money. The fact is that these so called analysts/experts always try to shield their pay master without caring for the interests of their valued consumer. Of course the fridge may have been burnt externally but it was the internal manufacturing defect which resulted into internal or external fire whatsoever. No inflammable or combustible material whatsoever was lying by the fridge-side. No short circuiting of our wire too was detected. Our earlier fridge (Kingfisher make) worked trouble free for more than 10 years in the very socket on which the shoe/plug of this fridge was inserted. Our drawing– room cum lobby where the fridge was placed never caught any fire nor any cooking activity was in progress at that time as the fridge was burnt in the quite late hours of night, thus there could be no reason of any external fire excepting caused due to the fridge itself.
We hereby afford you with an opportunity to replace the fridge at our door-step otherwise we may be compelled to seek some other remedy elsewhere for which your co will be responsible for the expenses incurred. Since we have all the faith in your redressal of grievances mechanism, hence we request you once again to replace the fridge without any further delay.
We belong to a low middle class family, we purchased this fridge from our hard- earned petty savings, although we simply can’t afford money and time entering into any avoidable litigacy, yet we will not afford, not to get the replacement of the fridge which has been burnt either due to the manufacturing defect or in the materials used.
Need not to mention that the fridge was purchased on 08-06-09 and it was burnt only after 4 months of purchase.
Without prejudice, in the larger interest of the consumer and the Samsung
Thanking you and hoping for an early favourable action under an intimation to us,
Yours truly,
Harish Kumar Joshi
Mb. [protected], [protected]
H.No.361, St. No.13, G.T.B. Nagar,
Lalhedi Road, Khanna- 141401
I had submitted my SAMSUNG HTP10 model home theater for repairs at Samsung service center(SAMSUNG INDIA ELECTRONICS LTD, C/o SKYLINE INFOWORLD, on 22/12/09 receipt no. 220). unfortunately till today after several follow ups the same is not repaired till today & today on 26/02/10 after more than 2 months service centre ppl are telling to take back the DVD palyer mentioning it cant be repaired as the damaged part is not available with the company.
When we spend so much money i buy a branded product with the faith that it will perform for minimum 5years, this is very disturbing to hear from the reputed company that the DVD payer cannot be repaired due to non availability of spares!!!
however, why it should take more than 2 months to mention that the part is not functioning!! I feel that service center must have purposely removed the good working part & replaced with the defective mentionig that the same is not working.
I want a concrete solution within a week on this or else I will have to file case in customer court as it becomes out of control & loss of patience.
hope that action will be taken ASAP
Darshan Naik
When we spend so much money i buy a branded product with the faith that it will perform for minimum 5years, this is very disturbing to hear from the reputed company that the DVD payer cannot be repaired due to non availability of spares!!!
however, why it should take more than 2 months to mention that the part is not functioning!! I feel that service center must have purposely removed the good working part & replaced with the defective mentionig that the same is not working.
I want a concrete solution within a week on this or else I will have to file case in customer court as it becomes out of control & loss of patience.
hope that action will be taken ASAP
Darshan Naik
I am fed up with making calls to Samsang people, every one is running from their duties...irresponsible employees of Samsung... Samsang people says talk to Dealer and dealer said I am not getting DTH connection from Samsung, Free DTH connection is written in Bill and if dealer was not having any Airtel DTH, Why he has committted to install Airtel DTH at the time of installation of LCD. It is a complete harassment for me, What is the use of LCD without DTH connection. waiting for your revert.
Originally Posted by Kanwal Deep Singh
Sir,
I Purchased Samsung LDC 32" from Meharsons electronic Pvt. Ltd sector 22 chandigarh. and he promised to install Free Airtel DHT with Samsung LCD, it is written on bill also, it is some scheme of Samsung, but I haven’t received any DHT connection till now.
Samsung Dealers – Meharsons electronics Pvt. Ltd. (Satwinder Singh)
Samsung employees – Mr Bhagat (Area Manager) and his senior Mr Sanjay Bhatt (Sales Manager),
Nobody is interested to help me out, Mr Sanjay wants me to come through Consumer Court.
I am harassed like anything
Pl find the below details of all conversation and mails forwarded to Samsang, but no solution till now.
Invoice number - 1248.
Meharsons electronic Pvt. Ltd.
Samsung LCD model - LA 32C 530.
Purchased Date - 26/8/10
Regards,
Kanwal Deep Singh.
Hi Raman,
Pl go through the trailing mail..
As we discussed also, today I talked to Mr. Sanjay Bhatt, he is waiting for details of Consumer court complaint. J Vahooo what a sincere employee of Samsung.
I am also working in corporate sector, and very well aware about working environment, but I am very sorry to say, for me Samsung is on bottom line, for their services and commitment, and never suggest anybody to purchase Samsung product, your employees are also not interested to solve the problem, your motive is only sell the product with fake commitments, after that nobody is responsible, for what happened.
Pl forward it the concerned person and provide me the contact number of person, who is senior to Mr Sanjay Bhatt.
Regards,
Kanwal Deep Singh.
[protected].
[protected] Forwarded message[protected]
From: kanwal <[protected]@gmail.com>
Date: Sun, Sep 12, 2010 at 9:54 AM
Subject: Fwd: Complaint - Samsung Dealer - and waiting for free Airtel connection.
To: sanjay.[protected]@samsung.com
Hi Sanjay,
Pl go through to the trailing mail. very soon I will provide the details of
consumer court case.
Now as per Mr Bhagat I purshased 5 series LCD and your schem is with 3 Series. thanks to Bhagat, as I dont have his mail ID pl forward this mail to him.
Kanwal Deep Singh.
[protected]
[protected] Forwarded message[protected]
From: kanwal <[protected]@gmail.com>
Date: Wed, Sep 8, 2010 at 12:26 AM
Subject: Complaint - Samsung Dealer - and waiting for free Airtel connection.
To: support.[protected]@samsung.com
Dear concerned person,
I would like to give my feed back for Samsung customer service, recently I purchased a LCD 32” C from Meharsons electronics Pvt. Ltd.…… one of your dealer in Chandigarh. I would like to share my complete experience with Samsung. With LDC 32” C Satwinder Singh (dealer) had promised to give 2 additional stands of LCD, Airtel connection, one watch, cash back offer and one Grand special lucky scratch card scheme of Samsung, where there would be assured prize of Microwave or Home Theater or DVD etc. (Samsung products).
While offering me such schemes, on phone Satwinder Singh (Samsung dealer) talked to his senior (employee of Samsung), and requested him to offer me that Grand special scratch card scheme, he said “sir as I have 3 voucher in my quota but Lucky draw scheme with LCD is over now, can I pl offer that scheme to the customer sitting in front of me” and want to purchase LCD 32’’. Then he gave my mobile number to that person (Samsung employee)….. Grand special lucky draw..J…… it was all fake… It was a fake call, later I got to know there was no scheme of any Samsung product, that scheme was made by dealer only, and Mr Bhagat (employee of Samsung Area manger) told me that he is not a Samsung employee, he is dealer and it was his own scheme. Ok agreed but he is representing your product, what ever the commitment I am getting from his side, for me or any other user it would be made by Samsung only. Now you people can not run with this futile excuse that he is not from Samsung,
I talk to Mr Bhagat also, he empathized, but not interested in taking any action against Meharsons electronics Pvt. Ltd, I didn’t get my Airtel connection till now ( I purchased Samsung LCD on 25/8/10, later I got to know that, scheme of Airtel connection is with some other LDC, not with 32” LCD. As Mr Bhagat is also aware about such wrong commitment, he suggested me to cancel the order from Meharsons electronics Pvt. Ltd and purchase LCD
Originally Posted by Kanwal Deep Singh
Sir,
I Purchased Samsung LDC 32" from Meharsons electronic Pvt. Ltd sector 22 chandigarh. and he promised to install Free Airtel DHT with Samsung LCD, it is written on bill also, it is some scheme of Samsung, but I haven’t received any DHT connection till now.
Samsung Dealers – Meharsons electronics Pvt. Ltd. (Satwinder Singh)
Samsung employees – Mr Bhagat (Area Manager) and his senior Mr Sanjay Bhatt (Sales Manager),
Nobody is interested to help me out, Mr Sanjay wants me to come through Consumer Court.
I am harassed like anything
Pl find the below details of all conversation and mails forwarded to Samsang, but no solution till now.
Invoice number - 1248.
Meharsons electronic Pvt. Ltd.
Samsung LCD model - LA 32C 530.
Purchased Date - 26/8/10
Regards,
Kanwal Deep Singh.
Hi Raman,
Pl go through the trailing mail..
As we discussed also, today I talked to Mr. Sanjay Bhatt, he is waiting for details of Consumer court complaint. J Vahooo what a sincere employee of Samsung.
I am also working in corporate sector, and very well aware about working environment, but I am very sorry to say, for me Samsung is on bottom line, for their services and commitment, and never suggest anybody to purchase Samsung product, your employees are also not interested to solve the problem, your motive is only sell the product with fake commitments, after that nobody is responsible, for what happened.
Pl forward it the concerned person and provide me the contact number of person, who is senior to Mr Sanjay Bhatt.
Regards,
Kanwal Deep Singh.
[protected].
[protected] Forwarded message[protected]
From: kanwal <[protected]@gmail.com>
Date: Sun, Sep 12, 2010 at 9:54 AM
Subject: Fwd: Complaint - Samsung Dealer - and waiting for free Airtel connection.
To: sanjay.[protected]@samsung.com
Hi Sanjay,
Pl go through to the trailing mail. very soon I will provide the details of
consumer court case.
Now as per Mr Bhagat I purshased 5 series LCD and your schem is with 3 Series. thanks to Bhagat, as I dont have his mail ID pl forward this mail to him.
Kanwal Deep Singh.
[protected]
[protected] Forwarded message[protected]
From: kanwal <[protected]@gmail.com>
Date: Wed, Sep 8, 2010 at 12:26 AM
Subject: Complaint - Samsung Dealer - and waiting for free Airtel connection.
To: support.[protected]@samsung.com
Dear concerned person,
I would like to give my feed back for Samsung customer service, recently I purchased a LCD 32” C from Meharsons electronics Pvt. Ltd.…… one of your dealer in Chandigarh. I would like to share my complete experience with Samsung. With LDC 32” C Satwinder Singh (dealer) had promised to give 2 additional stands of LCD, Airtel connection, one watch, cash back offer and one Grand special lucky scratch card scheme of Samsung, where there would be assured prize of Microwave or Home Theater or DVD etc. (Samsung products).
While offering me such schemes, on phone Satwinder Singh (Samsung dealer) talked to his senior (employee of Samsung), and requested him to offer me that Grand special scratch card scheme, he said “sir as I have 3 voucher in my quota but Lucky draw scheme with LCD is over now, can I pl offer that scheme to the customer sitting in front of me” and want to purchase LCD 32’’. Then he gave my mobile number to that person (Samsung employee)….. Grand special lucky draw..J…… it was all fake… It was a fake call, later I got to know there was no scheme of any Samsung product, that scheme was made by dealer only, and Mr Bhagat (employee of Samsung Area manger) told me that he is not a Samsung employee, he is dealer and it was his own scheme. Ok agreed but he is representing your product, what ever the commitment I am getting from his side, for me or any other user it would be made by Samsung only. Now you people can not run with this futile excuse that he is not from Samsung,
I talk to Mr Bhagat also, he empathized, but not interested in taking any action against Meharsons electronics Pvt. Ltd, I didn’t get my Airtel connection till now ( I purchased Samsung LCD on 25/8/10, later I got to know that, scheme of Airtel connection is with some other LDC, not with 32” LCD. As Mr Bhagat is also aware about such wrong commitment, he suggested me to cancel the order from Meharsons electronics Pvt. Ltd and purchase LCD
Bad product support & bed quality product
To whom it may concern .
hello
Sir,
I m frustrated after buying the TFT OF SAMSUNG product and I m not satisfied with the service of this product. I bought the samsung TFT 21 inches on dated28th March 2009 now I have a lot of trouble at present it is not working. There is a major problem the display is not working, I am not able to do any work because the display of my SAMSUNT TFT is not working. I m going to inform u that I have not received properly display from TFT. Kindly register my complaint and replace my SAMSUNG TFT which was bought recently.
I purchased at after dealer commited for it will complete my purpos, but when i start using it. from very first day i observed that it will not giving me complete satisfaction.
When visited again place where i purchased it.
I have been treated very bad by dealer.
He is very rude with customer.
He is not responsible for that. they selling Samsung product not responsible for it quality & performance.
i have very bad experience with Samsung product.
Even i don't know where i suppose to go with my complaint.
what should i have to do?
Should i never purchased again Samsung product, even not suggest other to buy Samsung product.
From
NAVDEEP SINGH
WZ-16 STREET NO. 10
GURU NANAK NAGAR
TILAK NAGAR NEW DELHI – 110018
[protected]
To whom it may concern .
hello
Sir,
I m frustrated after buying the TFT OF SAMSUNG product and I m not satisfied with the service of this product. I bought the samsung TFT 21 inches on dated28th March 2009 now I have a lot of trouble at present it is not working. There is a major problem the display is not working, I am not able to do any work because the display of my SAMSUNT TFT is not working. I m going to inform u that I have not received properly display from TFT. Kindly register my complaint and replace my SAMSUNG TFT which was bought recently.
I purchased at after dealer commited for it will complete my purpos, but when i start using it. from very first day i observed that it will not giving me complete satisfaction.
When visited again place where i purchased it.
I have been treated very bad by dealer.
He is very rude with customer.
He is not responsible for that. they selling Samsung product not responsible for it quality & performance.
i have very bad experience with Samsung product.
Even i don't know where i suppose to go with my complaint.
what should i have to do?
Should i never purchased again Samsung product, even not suggest other to buy Samsung product.
From
NAVDEEP SINGH
WZ-16 STREET NO. 10
GURU NANAK NAGAR
TILAK NAGAR NEW DELHI – 110018
[protected]
I am fed up with making calls and mails to Samsang people, every one is running from their duties...irresponsible employees of Samsung...i have very bad experience with Samsung product. i will never purchase again Samsung product, even not suggest other to buy Samsung product.
vinay kumar
[protected]
email [protected]@rediff.com
vinay kumar
[protected]
email [protected]@rediff.com
TO
THE NODAL OFFICER
sub: Replacement OF SAMSUNG Mobile
Sir,
i have bought a samsung mobile c-3303 in sept 2010.
during the warranty period mike and battery of the mobile was not
working problem
and submitted twice at the samsung support centre. but after one month
it started giving the same problem.
i mailed earlier also then Mr Rahul Singla from Ludhiana allowed to
replace based plate but now it started giving the same problems.
plz sir its my request to consider my problem and replace the mike at
the earliest.
thanku so much
regards
Anuj Gupta
mirpur colony
pathankot(punjab)
[protected]
THE NODAL OFFICER
sub: Replacement OF SAMSUNG Mobile
Sir,
i have bought a samsung mobile c-3303 in sept 2010.
during the warranty period mike and battery of the mobile was not
working problem
and submitted twice at the samsung support centre. but after one month
it started giving the same problem.
i mailed earlier also then Mr Rahul Singla from Ludhiana allowed to
replace based plate but now it started giving the same problems.
plz sir its my request to consider my problem and replace the mike at
the earliest.
thanku so much
regards
Anuj Gupta
mirpur colony
pathankot(punjab)
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
master fire fighters pvt ltd. — Please convert my postpaid card into prepaid card
Dear sir,we are using idea cellular 11 postpaid card. we want to change poat paid card into prepaid card.Please blocked our incoming and outgoing calls upto change our plan into prepaid.
Thanks
Regards,
Umesh Gujar
Dy. Manager
Master Fire Fighters Pvt Ltd.