[Resolved]  SBI Credit Cards — Health insurance from royal sundaram:- Not sought for

SBI IRCTC card no.[protected]
My name is Anuroop Gopalakrishna Bhakthan.

In december 2006 somebody called me from another chennai number and he asked my permission to take a royal sundaram policy. Which i clearly refused.
on 12th december i received a Voice Consent Confirmation For medisafe insurance (DC/SBI/S079 : 45996), from Royal Sundaram. The name of Person to be insured was Mr. G Scariah ( I don't know who the person is).

I contacted Mr. Sunil, ASM, Kerala regarding the same and he said he will take care of the issue. 2-3 days later i got a call from chennai number asking for confirmation regarding cancellation of the policy. And i Thought the issue was solved there itself.

There was a petro transaction in my statement for Rs512 which i paid, even though i have not received a statement.(Receipt No.7578812), Kindly note that there was no reversal of tax for the same.

On 8th September 2007, by 5.30 I received a call from Chennai([protected]). The person introduced himself as Mr.Santhosh, calling from SBI cards Legal department and used very abusive language, stating that i'm a default customer.

I went to the local office and met Asst manager collection.As per the statement given by him I have to pay Rs.7001, of which Rs.1827 is for the policy which has been cancelled and the rest were finance charges and latepayment charges. He said he will get back to me regarding the same, but till date no response has been received even if i gave him a call over the phone.

Stating me as a default customer and giving abusive calls causes problems in my personal and official life. Also while i have a good credit history with another companiesGold credit card it is embarracing showing me as a default customer wrongly.

I'm not able to approach Banking ombudsman also, since SBI cards is an NBFC and doesn't come under Banking Ombudsman.

Calls are going on but the result is zero. Mindly help me to resolve the same.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


I am really happy That SBI cards people have responded and solved the above mentioned problem.

No i have no dealing with them, Thank you SBI cards team, though your act was very much delayed..

I am Nihar Ranjan Samal, SBI CC No-[protected], recently a victim of the same SBI Credit Card and Royal Sundaram Tie problem. After knowing that they have paid for the Royal Sundaram Health Insurance premium I cancelled the royal sundaram policy(CS[protected]) as soon as possible by argument with Royal Sundaram .I was working in Patna then. Still they charged the 25% of the EMI (Rs764). Which I denied and also asked SBI CC to close my Credit Card Account. Account is closed but they sent a bill with outstanding amount Rs.764. i again denied and clarified that the policy with Royal Sundaram is cancelled. As they have paid for the policy without my authorization, so I am not going to pay it from my pocket. They should sort it out among themselves.Then after 11th Feb 2008 there was no further communication I received from them. then I was under the impression that the matter is closed.Then suddenly at mid-night on 25th may 2011(in New York) I received a call from my father-in-law(an old man, a heart patient) that there is a vigilance case in my name.I have to contact immediately at this no[protected] to Mr. A. K. Sinha, Director of Vigilance, New delhi. I called back on that number, from the other side the person posed as mr.A.K. Sinha told me that there is a vigilance case in my name. Initially I could not understand. Then he said it regarding the your outstanding bill to be paid with SBI CC. I siad him that I have colsed this matter in 2008.He told me you should have done it face to face visiting the SBI CC office. But now you have to pay the outstanding amount Rs.30740 by 12 PM IST otherwise your visa will be cancelled. I was paniced as I am a student now and my career will be spoiled. I immediately called one of my friend in India and requested him to borrow me the said amount and deposit the amount at the nearest SBI Credit Card office (Durgapur, West Bengal) in my credit card account no.([protected]). He did that. Then I called on the cell no.[protected].
One lady received the call saying Mr.A.K. Sinha is in a meeting and you will receive your NO OBJECTION CERTIFICATE with in one hour in your e-mail id.I did not receive it within 1 hour. again called on that no. The person posed as A.K. Sinha received the call saying I will get the NOC after2 days. After 2 days when I called on that same no, it is switched off. If rings nobody answers.Since that day i have sent several mails to SBI CC regarding the statement(to see how it became Rs30740)and the NOC. After almost 2 weeks got a clever reply from SBI CC that I have no outstanding bill pending with them. I am not satisfied with this answer. I want my hard earned money to be refunded. Also want to teach them a lesson for posing as A.K. Sinha, Vigilance Director and harassing me, my family at mid-night.They called my institute NIT, Durgapur and tried to tarnish my image saying how intellectual people cheat Credit card company. Also my father-in-law (a hreat patient)is harassed in name of vigilance case against me as he is being contacted for this. Please help me in this regard.I am a student now. Rs30740 against Rs764 is really shocking. I can not concentrate on my work since 25th May 2011. To support this I have the scanned copy of receipt(no.15959082, agency Code-IBC 1858, Bucket-Recovery) dated[protected].I have the last statement Rs 764 (25% of the Health Insurance premium of Royal Sundaram Alliance Insurance after cancellation, who should pay this? is it the innocent customer who has never authorized SBI credit card for such a secret payment?There is no form or signed agreement for this, then how SBI CC made the payment ).After sending repeated mails to feedback.[protected], somebody named Haripriya, customer care executive replied asking me to call on customer care nos which is of no use.I tried calling on the SBI Card helpline at 39 02 02 02 or[protected]. But no body answers my call. Line is always busy. Please help me out. Kindly let me know if there is an option to upload supporting documents for the complaint. Please help me

Thanks & Regards,
Nihar Ranjan Samal

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