[Resolved] Sify Broadband — Extremely rubbish and worst customer care by Sify Broadband | |
Extremely rubbish and worst customer care by Sify Broadband My internet connection is not working since 10 days, still waiting for response from customer care. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
my connection is not working since last 8 days. when i called customer care, customer care says your ID do not exist, what it mean? Sify is taking money from the customer without any record.Please whoever can read this message, Never try sify broadband. this is the worst service provider.
Reply
Hi
Sify has very poor services in terms of service provider and speed also.
I am a Sify broadband user.
Vendor through which we taken connection is ARN Net & Computers. Their services are pathetic. Whenevr you call this guy he says call at customer care. Then why is he charging Rs 50 per month for services. I think This vendor should be banned immediately.
Then, I did first complaint on 8th October 2009 at sify customer care and I was being told that It will get resolved within 12 working hrs. I did not hear anything from there side.
I did second complaint on 12th October 2009 but again no action taken.My account got due for renewal on 13th October 2009.
On 16th I got a call that you need to renew your account. When we told about the scenarion to the person they said this is a problem with the vendor not with the Customer care.
I have done the complaint to the head office as well but no solution has been provided yet. I am still looking for their action on my complaint.
Thanks
Ruchi Sanghi
Sify has very poor services in terms of service provider and speed also.
I am a Sify broadband user.
Vendor through which we taken connection is ARN Net & Computers. Their services are pathetic. Whenevr you call this guy he says call at customer care. Then why is he charging Rs 50 per month for services. I think This vendor should be banned immediately.
Then, I did first complaint on 8th October 2009 at sify customer care and I was being told that It will get resolved within 12 working hrs. I did not hear anything from there side.
I did second complaint on 12th October 2009 but again no action taken.My account got due for renewal on 13th October 2009.
On 16th I got a call that you need to renew your account. When we told about the scenarion to the person they said this is a problem with the vendor not with the Customer care.
I have done the complaint to the head office as well but no solution has been provided yet. I am still looking for their action on my complaint.
Thanks
Ruchi Sanghi
Date – 28th Jan, 2010
To,
The general Manager,
Sify Broadband Customer care Dept.
[protected]@sify.com
Subject – Compliant about Interrupted broadband service at Ambernath Area.
Respected Sir,
I undersigned is the user of your service from last 09 months. Thank you very much to provide us the service of Broad band from last 06 month positively. I would like to state my compliant regarding your interrupted net service & local customer care partners.
Sir, there are around 04 net connection of your company in my area and are governed and connected through my house. Till December 09 your net service was up to the mark but from 1st jan, 2010 all net connection except mine are working properly.
In spite of repeated call for repair/ sorting of disrupted net connectivity to your local customer support department namely Netking Broadband situated Near Priyaka Earth Movers, K.B. Road, New Bhendipada Chawk, Ambernath (west) my problem has not been cleared. Many a times they don not bothered to respond our call. It seems that most of the time they deliberately ignore our calls. Even though if he answer our calls they deliberately avoid to sort out the problem.
Recently on 14th Jan 2010 at around 7:30 pm I called him regarding disrupted net service he simply answered that he will visit my house. But till 11.00 pm he didn’t turned up. I was shocked to know that he even didn’t turned up next day also. After trying phone calls again and again I Finally personally visited his office in evening but unfortunately office was closed at that time. After repeated call once he visited my house at around 8.30 pm on 15th jan 2010 but couldn’t provide proper solution to the disrupted connectivity problem. they advised me to formate my pc which was done on same day.
After couple of day again same problem has arrived & is continued till date .Following are the cell no . of the Netking Broadband staff. [protected] &[protected]
under such circumstances I was told by local partner i.e, Netking Broadband ‘’ you send your complaint to higher authority of sify customer care . in light of above circumstances I request your good self to sort out my problem within 24 hrs.
kindly provide as acknowledgement along with action taken by u in this connection plz.
Santosh kumar gupta
ROW HOUSE NO_. C 9 & 10
SRISAIRAMNAGAR, KAMLAKARNAGAR,
KOHOJGAON, ANBARNATH (WEST)-421 505
[protected]@gmail.com
To,
The general Manager,
Sify Broadband Customer care Dept.
[protected]@sify.com
Subject – Compliant about Interrupted broadband service at Ambernath Area.
Respected Sir,
I undersigned is the user of your service from last 09 months. Thank you very much to provide us the service of Broad band from last 06 month positively. I would like to state my compliant regarding your interrupted net service & local customer care partners.
Sir, there are around 04 net connection of your company in my area and are governed and connected through my house. Till December 09 your net service was up to the mark but from 1st jan, 2010 all net connection except mine are working properly.
In spite of repeated call for repair/ sorting of disrupted net connectivity to your local customer support department namely Netking Broadband situated Near Priyaka Earth Movers, K.B. Road, New Bhendipada Chawk, Ambernath (west) my problem has not been cleared. Many a times they don not bothered to respond our call. It seems that most of the time they deliberately ignore our calls. Even though if he answer our calls they deliberately avoid to sort out the problem.
Recently on 14th Jan 2010 at around 7:30 pm I called him regarding disrupted net service he simply answered that he will visit my house. But till 11.00 pm he didn’t turned up. I was shocked to know that he even didn’t turned up next day also. After trying phone calls again and again I Finally personally visited his office in evening but unfortunately office was closed at that time. After repeated call once he visited my house at around 8.30 pm on 15th jan 2010 but couldn’t provide proper solution to the disrupted connectivity problem. they advised me to formate my pc which was done on same day.
After couple of day again same problem has arrived & is continued till date .Following are the cell no . of the Netking Broadband staff. [protected] &[protected]
under such circumstances I was told by local partner i.e, Netking Broadband ‘’ you send your complaint to higher authority of sify customer care . in light of above circumstances I request your good self to sort out my problem within 24 hrs.
kindly provide as acknowledgement along with action taken by u in this connection plz.
Santosh kumar gupta
ROW HOUSE NO_. C 9 & 10
SRISAIRAMNAGAR, KAMLAKARNAGAR,
KOHOJGAON, ANBARNATH (WEST)-421 505
[protected]@gmail.com
You BroadBand — Pathetic state of Customer Care Services
The customer care services of YOU Broad Band are really pathetic. They will be at your doorstep if it is for renewal / collecting payments. But when it comes to attend your technical problems, God Only Knows, how many days it may take.Recently I shifted my house (which is within 2 min walk range) and requested YOU to re-install the modem at new address. They came to my new home on the very next day. I felt happy and I also paid a Chq amount of Rs 2,400/- on 05-Mar towards renewal and shifting charges. But till now they haven’t done any work for installation of connection. Got fed up of calling to YOU customer care and listening to repeated dialogues of “we will do it ASAP”, “we will do it on top priority”.... ha.... really Got sick of their responses.
I would suggest, if anyone is looking for YOU connection, think twice. It’s not just the customer services.... Half the time net will be down and other half you will be facing problem in getting the required speed which you will be paying for.
I ordered them today for returning my chq amount and settle the accounts, if they failed to complete installation today. After this also... there is no response.....
Guys.... it’s really HORRIBLE>...... never ever opt for YOU
thanks
krishna
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