Sify Broadband — Fraud & apathy towards customers

 
8 Reviews
India
 Rukmani
I am appalled with the service offered by Sify Broadband. My net
has not been working since 27th of June, 2009 and every day I have been religiously complaining to their call center. I have been repeatedly told that a technician will fix the issue, but till date no one has shown up.

I visited their office in Vashi, and they directed me very impolitely to their office in Vile Parle. I spoke to Mr. Amey Kirtane in Vile Parle. He was too busy attending his personal calls and finally told me he will have his team leader from Airoli call me back--which as not happened so far. When I asked for his team leader's number I was not provided with the same.

Finally after much argument, I was provided with the team leader's number who now says that the complaint has been forwarded to Sify customer care, but I have been asked to wait for another 2-3 weeks before the account is closed and my money is refunded. I don't trust these guys one bit. They are not even telling me the balance in my account.

All I now want is a refund of whatever money I have in my Sify account as of 27/6/2009, so that I can obtain the services of some other subscriber, but the company is making me run pillar to post.

I am at the end of my wit and hoping that you could help! My account details are as follows:

User id: anantha1953

Sify Complaint Number: 8694917

Regards,

Rukmani Anantharaman, a highly dissatisfied customer.
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

Sify Broadband — Internet down since 3 weeks.

I reside in Goregaon East. My sify connection fails to work. Even after repeatedly calling the sify customer care no one shows up, no one calls, no one cares.

Sify Broadband — cheater and fraud

I taken sify connection 1 month ago. they taken 1500Rs installation charges and 504Rs for one month packege. they promiced me that they will give 24hrs service as i am applying for jobs.after two days of starting the connection problem started.from 9:00am to 10:00pm connection was unavailable. service was available in night.and night was happy hours that is free.then why should i pay 504Rs per month? problem was because of loadshading.But they did not cleared me about this problem prior to filling the form.i told them to return my money.but they are refusing.I am very tensed about that.Now i am going to do complaint in consumer court.i will not leave them.any of you willing to go for this service, dont go for this option.their customercare service is so pathetic that even after registering the complaint they did not took any action.

Sify — Fraud account

I Gagan Dhingra took a new connection from We Creative broadband(dealer of sify broadband)at Gail Society on 4th march 09 from kendriye vihar, sector-56 at the paymen.t of[protected] installation+800monthly).My account was
created on some other name without my consent.Even my password
was not given me which is my confidential asset.On complaining about the same to sify customer care they told me that yes your a/c info.and password is your personel asset which cannot be created without your consent.They suggested me to write a written complain
on [protected]@sify.com.Idid the same on 5Marcho9.even to harrass me they disconnected by connection for a day.Thereafterat my regular complaints at sifycustomer care my connection was restared.still my account fraud complaint is pending and i doubt this connection is being misused for some anti social acts.Kindly teach these peolle a lesson to save the truth which still prevails in this world.

Sify Broadband — Fraud

I applied for Sify Broad Band Connection at RC 31, Khoda Colony, Ghaziabad (UP), Their Executive (Sanjay) Visited the above Said Address, when I asked for the Set up of Internet Connection. He said it would be better if You install 2 Redioes Connection (Neno) worth Rd 6, 000/- Each, then We Gave them Money for that Radioes Rs. 12, 000/- and that Radioes were purchased by Mr. Sanjay who Works for Manoj (Manoj is the Owner) then He Said, there would be no Problem in future because this connection would be point to point Connected and Range of these Radioes would be 5 KM and Distance from our place to their Server is Merely 1.5KM.
Then they also said that These radioes are also Water Proof and Gaurantee is also being give to you for 1 Year. Then these radioes have been creating so many problems for us. I have sent it two times in the Service Centre. I am prepaid Customer and already Paid for the Service Plane Thrice Rs. 1100/- PM, but in this Period of three Months I have not used the Service in the Continuation for 15 days for Each Month. Now they are saying they can not provide the service and saying change Your Service Provider and not giving the Money for the Entire Loss Including radio and Mental Harassment. Now I have called a thousand times on their number. Now they are not picking up my Call. Consumer Court is Only the Place Where I can get Some Help and get the Compensation from them.
This Service was provided by : - MASS COMMUNICATION (INDIA)
642, Shankti Khand - III
Indirapuram, Ghaziabad
Prop : - Manoj

Sify Broadband — internet is most of the time down

dear sir madam
i have recently taken a connection from sify broadband and paid a NON- REFUNDEABLE deposite of rs 2000.00 half the time the connection is not working . i have contacted sifry in regards to this everytime i make a complaint the connection works for half a day and it stops i am fed uo of this and now since the deposite i made in non refundable i am stuck and the 24/7 customer care that they have very rarely answers their phone. plz suggest me what to do cos i am stuck now i pay 950.00 a month for unlimited axcess but i get only about 15-20 days of axcess
I agree...sify is a cheater!
Ya I m also from Sector 56. and In the month of Feb 2009, I have given the amount of Rs. 1800 to We Creative sales man for sify broadband. connection was installed but from the foirst day, i m suffering from speed problem. no proper spped is there for Internet. and then I approached higher authority. I meet with deepu and miss anisha who are looking for gurgaon at we creative but they are not provided me with suitable response. and now i m thinking that i have wasted on sify connection for the last 10 months. better to take MTNL. Sify Sucks...MTNL Rocks...willl taking MTNL Broadband from December..

So Guys n Gals, pls don't go for sify anymore and enjoy the MTNL.

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    Sify Broadband - Fraud & apathy towards customers