[Resolved]  Sify Broadband — Pathetic service

I had typed my company name instead of Sify name in Company/Producut Name text box, It is not EDS it is SIFY, sorry for that...

Here the complaint...

It is pathetic, if you give call to customer service([protected]) no one will be there to assist you. If you give a call to Jaynagar Sify office (residential connection [protected]) they intern transfer the call to some other branch and they say sir this is Vasanth nagar brach and he gives one more number (technical support - [protected]). when you give a call to technical support directly, they dont know how to behave with the customer. He was asking me what do you think yourself !!!. Sify doesn't have process to follow, no clear direction. I am going to file a case in Consumer court

EDS — Sify Broadband connection

It is pathetic, if you give call to customer service([protected]) no one will be there to assist you. If you give a call to Jaynagar Sify office (residential connection [protected]) they intern transfer the call to some other branch and they say sir this is Vasanth nagar brach and he gives one more number (technical support - [protected]). when you give a call to technical support directly, they dont know how to behave with the customer. He was asking me what do you think yourself !!!. Sify doesn't have process to follow, no clear direction. I am going to file a case in Consumer court.

Hi



I am using the Sify Board Band Connection form more than 3 years. First of all I want to tell you that it's my second mail to the Sify staff regarding to the improper Sify Board Band service.



From past 3 days I was not ale to use my Sify internet connection, when I tried to login, I am encountering with the error BB101. I usually use the internet connection at night time because during day time I am in the office. So, I am not aware of the status of internet connection during the day time.



On 25th May 2008 when I tried to connect to Sify Board Band service, I was able to connect but I was not able to open any of the website, it's not working and usually the speed of the internet is also very slow.



On 26th May 2008 at night when I tried to connect to Sify Board Band Service I again encountered by the same error BB101. I want to bring one thing in your notice that at night no one is there in the Sify office in sectror-5 to handle the customer's complaint.

So, on the same day I filed my complained in the Sify Customer Care and was given a Case Id number 6949590 and they told me that we would resolve the complaints with in 12 hours, which I really think and feel that it's more then enough because may be customer is having some urgent work and require the internet connection badly.



But the things did not come to an end here on 27th May 2008 when in the morning I tried to connect to Sify Board Band service I again encountered with the same problem i.e BB101. I called to Sify staff which is located in sector-5 Rohini at 10:30am, they told me that they were sending some technical person to my home at 11:00am, I waited for the whole day but no one came and in this way by doing the fake promise they made the customer fool.



On 28th May 2008 I again tried to login into the Sify Board Band Service in the morning but still faced the same problem of BB101.

Today, on 31st May 2008 also I still faced the same problem of BB101.


Now, it's my personal request to you please give me the answer of the following questions:



1. Why person want to have personal internet connection at home?

2. When the person giving the payment of the bill on time, don't you think the right should be given to the customer to avail the full service properly?

3. Customer care people need 12 Hours to resolve the complaint, as far as my case is concern it's more than 34 Hours but the problem is on the same point where it was 3 days before, I think the word customer care has changed its meaning.

4. Why the Sify staff members of Rohini Sector-5 make the fool of the customer by doing fake promises with customer and why we required to call them twice, thrice or some many times with regard to our problem. I am really not getting one thing if they would tell the customer that they would require so much time to sort out customer's complaints, than I don't think that the customer would going to kill them but yes there must be some specified time limit for resolving the problem.



I also know that it's neither your mistake nor I am blaming you for all that but I wanted to bring into your notice the pathetic service of Sify Board Band service in the region of Rohini Sector-1 New Delhi 110085. So, its my humble request to you to please look into the matter as soon as possible otherwise if the customer would carry on to suffer in this way then defiantly it will effect the good will of Sify which may in turn will reduce its customer by making them diverted toward other internet proving vendors.



Thanks & Regards



Jai Wardhan



Username – jaiwardhan771



Contact - [protected]

Sify Broadband — pathetic service by sify

Hello

SIFY BROADBAND SERVICE IS ONE OF THE MOST THIRD RATED INTERNET SERVICE PROVIDERS IN INDIA
LAST MONTH FOR ABOUT 25 DAYS I HAD NO CONNECTION AT HOME, AND WHEN I CALL THE CUSTOMER CARE PEOPLE THEY TELL ME THE CABLE IN MY AREA HAS BEEN STOLEN, BUT THEY HAD NU CLUE WHEN IT WUD BE OK, IT TOOK THEM ABT 25 DAYS TO CORRECT THE PROB AT THE COST OF MY PRIORITIES ... THEN END OF THE MONTH I GET A BILL OF 400 RS, I CALL UP THE CUSTOMER CARE AND ASK THEM WHY I HAVE RECEIVED THE BILL FOR 400 RS WHEN THE CONNECTION WAS OUT OF SERVICE FOR ABT 25 DAYS LAST MONTH, THEY SAID ITS THE CABLE OPERATORS FAULT SO I SHUD TALK TO HIM, ICALL THE CABLE OPERATORS UP, THEY SAY ITS SIFY'S FAULT, I CALL THE CUSTOMER CARE AGAIN, NOT INTERESTED TO HEAR THEY ASK ME TO SEND AN E MAIL COMPLAINT . I DO THAT ASKING FOR A COMPENSATION OR A BILL FOR 5 DAYS ONLY BCOS I CUD NOT USE THE INTERNET CONNECTION FOR MORE THAN 5 DAYS LATS MONTH BCOS OF SIFYS PROB, THEY GIVE ME CONENCTION BACK, AND NOT EVEN 3DAYS HAVE PASSED I LOSE MY CONNECTION AGAIN
NOW I DUNNO WHERE TO GO AND COMPALIN TO WHICH IN SIFY!!!
THESE PEOPLE R 3RD CLASS, i am sick and tired of this, more over i have paid them rs 2000 for installation, i will not get it back if i ask them for a pull back of connection ... and the cable operators r also taking me for a ride, they r very rude, and dont attend ur calls if they know its u who is calling and i[censored] have a prob, cos they dont wan to work

NEVER BUY SIFY !!!

Sify board band connection — Customer care people do not response properly

I was trying to replace my sift board band connection. I called them before 3 days.
did not get any response. every time they stuck my call.
Now its irritating for me

pls help me out,


Regards
Kumkum

Sify Broadband — Pathetic service & faulty usage

Hi All,
I want to share information about how pathetic service sify broadband provides. They are working in my area through franchisee who dont provide service of standards corresponding to money paid by us. First of all sify should be take care of their customers by selected good enough franchisee. My franchisee Mr. Prasad is not worth doing the business as a sify franchisee.
I got a 3 month pack from them. And usage of 150MB is allowed free per day in the pack which I have taken. ( for which i am charge Rs 1800 though the charge of the pack is 1500 Rs, Rs 300 being his charge of service - ) When there is some problem with the connection my service provider never picks call. If I call the customer care of sify the next day their executive will come without calling me and will reach my house to solve the case.
Now this 3 month pack got over in a period of less than one month. Since the transaction of data downloaded by me per did show 600MB, 800MB 300Mb roughly many time. ( if i download more than 150MB per day then I am charge with 1 day loss for each 25MB over this 150MB). So I was charged for data that I didnt downloaded. Pathetic service. I tell you.
And the reason provided to me was told that i didnt log off the connection properly.
I dont feel like writing more. Pathetic service.

Sify Broadband — A Tired User of SIFY Broadband

I am one of the Sify Broadband user from last 2 years. The Inappropriate support from SIFY Customer Care as well as Distributor made my life pathetic.

In last two months, I have made several calls & lodged several complaints through mail but hardly get any constructive response . It has really become a pain for me not only monetorily but also mentally to tackle SIFY Broadband Services.

I am unable to understand to whom should I approach for assistance, sothat I couls save my Money as well as get a peace of mind.

Through this mail, I am also requesting all my Friends to think twice before taking internet connection of SIFY. They will make the life miserable like ours.

Regds,

Arpit

yeh, in airoli there are 2 sify operators, one in sector 8 and one in sector 4.
the operator of sector 8, , some netlink communications are truly dumb peoples.. poor service, dont do enewals in time, waste of time and money.

i have taken 5net in airoli in sec 19 from sec 4 airoli office... dude its far better then sify.. so all guys in sec 19, sec14 go for 5net broadband low cost and 1 mb speed with lan..

Sify Broadband — pathetic service

For last 2 days i am not able to access the internet facilities due to pathetic connectivity.
they are charging additional 50 rs as line maintenance charge and are not at alll up to the mark. after every few seconds it says that local cable is unplugged and i am not able to log in. Customer care services are really very poor.. they will make you wait for a long time and after that thay will say that they will contact you within one hour. But there is no call back from them. AT the time of recharge they call me daily asking me to recharge.
there are several other issues that creeps in between from time to time.
This is the worst broadband connection i have ever seen. Airtel connectivity is not available in my area so i had to opt for this bogus brand.
I would suggest everyone not to opt for Sify's connection.
I hope some actions must be taken after reading this.

Nishant

Sify Broadband — Internet doesn't work, Customer care do not respond, slower speed than gave payment

Dear Sir/ M'am,

We have taken internet from Sify broadband and we are really having problems from their services. They took installation fee of Rs 500 and just brought wires and did not do any installation.

Then, the internet did work for 2 days with very slow connectivity of around 180 kb/sec when it should be 384 in daytime and 512 at night.

After 2 days, it stopped working and they do not respond to mails and their customer support is also pathetic. We took internet for 3 months at the moment and we have really got pissed off with their service.

Please do let me know how should we proceed on the consumer court.

Thanks,
Adhar

Yes, I fully agree with it. Sify's broadband service is very pathetic. I have taken a connection 3 months' back at Mira Road area by paying a big amount towards connection charges plus 3 months' charges. Hardly I could use it for 10 - 15 days and since there is monopoly on broadband connections, people in a particular area do not have a suitable alternate also.

Raju