Sify Broadband — irresponsible towards the customer

I am Rajesh Kashyap staying in New Delhi, my customer id is rajesh_kash, having Sifybroadbad internet connection.
Regularly i am facing the problem of connectivity.
My network disconnects in the evening daily for last 1 week.
Sometimes i face network problem the whole day. I have called 10-15 calls daily to the service provider, CLASSICNET, Sita Puri, New Delhi - 110045. They said that there was no fault at their end. Our technician would come to your place within 5 minutes. But noone came to my house in 7 days. They told me to call sify customer care. I have called to customer care so many times (20-25 times). But they just keep saying that network will be connected within next 8 working hours or their perticular phrase "our executive will reach to your home at perticular time"
So many times i waited for them whole day and collapsed my own shedules. Till no body came and sort out the actual problem.
This is the totally ignorance of customer by customer care and sify broadband.Again for calling customer care everytime i am spending money through phonecalls.It is totally harassment.
They are not giving "Full service value for money." Who will be the responsible the financial loss and mental harassment borne by me.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Sify Broadband — service is not proper and irresponsibleness towards customer.

I am vinayak khairnar staying in lothkunta (secunderabad) having
Sifybroadbad internet connection.
Regulerly i am facing the problem of connectivity.
My network is disconnected from last 15 days.
I have called to customer care so many times. But they just keep saying that network will be connected within next 8 working hours or their perticular phrase "our exective will reach to your home at perticular time"
So many times i waited for them whole day and collapsed my own shedules.
Till no body came and sort out the actual problem.
This is the totally ignorence of customer by customer care and sify broadband.Again for calling customer care everytime i am spending money through phonecalls.It is totally harashemnt.
They are not giving "Full srvice value for money."
I am Rajesh Kashyap staying in New Delhi, my customer id is rajesh_kash, having Sifybroadbad internet connection.
Regularly i am facing the problem of connectivity.
My network disconnects in the evening daily for last 1 week.
Sometimes i face network problem the whole day. I have called 10-15 calls daily to the service provider, CLASSICNET, Sita Puri, New Delhi - 110045. They said that there was no fault at their end. Our technician would come to your place within 5 minutes. But noone came to my house in 7 days. They told me to call sify customer care. I have called to customer care so many times (20-25 times). But they just keep saying that network will be connected within next 8 working hours or their perticular phrase "our executive will reach to your home at perticular time"
So many times i waited for them whole day and collapsed my own shedules. Till no body came and sort out the actual problem.
This is the totally ignorance of customer by customer care and sify broadband.Again for calling customer care everytime i am spending money through phonecalls.It is totally harassment.
They are not giving "Full service value for money." Who will be the responsible the financial loss and mental harassment borne by me.

Sify Broadband — Connectivity, dead slow and customer care not at all responds

Sir
We have sify net connection from last 3 years, Connectivity is the seviour problem, we are paying high phone bill in complining to customer care and the response of the customer care is also very very poor...
Hi,

From the Starting Date of your Connection, I was totally frustrated with your connection & worst service, which I have been never seen in my whole life this kind of responsibilities and irregularities. Every time & every week I had been to mail you & invest my money to launch the complain against your worst service and my current problems.
Every month I had been to spend 1122 [Your Plan] + 150[Local vendor service charge] + 250 + 1000 = 2522/- Rs. on Internet.

Around 250/- is only Phone bill amount which I had to spend over your worst service to launch the complain against "Your Internet is not working..." every week, at least 10 calls per week. 1000/- is the amount which I have to spend over other Internet wireless service when your internet is not working. Total 2522/- Rs. I have to invest every month for bearing your Internet access. Also around, 1 month before [When I requested for discontinue your connection], I had been taken Public Static IP and paid 6742/- for it. But we were still not getting your proper continuous hassle free connection, due to this; I was unable to use Public Static IP.
My all important official work had been pending, so who'll be responsible for this and who'll be payable for my loss. During May, 2008 to 27 Oct 2008, I had been suffered with a big financial loss. So, who'll be paid back to me?
So, we were decided to discontinue your service and connection. So, please refund my rest amount of Public Static IP which I had been not use due to your fault.
Don't take it easy to this mail, at this time I am just informing you behalf of all the customers of Indirapuram, Ghaziabad [U.P.]. Otherwise, we will have to hire an advocate and also launch the complain in Consumer court against Sify Broadband Service and my Local Service Provider/Vendor and would claim 10 Lakh Rs. for our losses.

Regards,
Anand Kumar Sinha
User ID: - asmita_anand
Mob: - [protected]
i want a connection in indirapuram ghaziabad plz contect me on [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sify Broadband
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    113
    Pending
    0
    Resolved
    78
    Sify Broadband Phone
    +91 44 2254 0770
    Sify Broadband Address
    II Floor, Tidel Park, No.4, Canal Bank Road, Taramani, Chennai, Tamil Nadu, India - 600113
    View all Sify Broadband contact information