Skoda India Complaints & Reviews

Reference:- Ignition key cannot be removed from my new brand Skoda- laura Elegance

From:-
Mr. Arif Razaq Memon
Car Name:- Skoda Laura
Reg No. MHO4 7162
Contact No.[protected]/ [protected]


Dear sir,


This is in reference with my new Skoda - Laura Elegance.
I had purchased a new Skoda Laura from JMD- Auto, New Mumbai on 18th December 2009.

Within ten days of purchase I faced a problem with my car ( I was not able to remove the ignition key of my car)
I immediately informed this problem to the Sales & service Managers of JMD Auto.

I was asked to drop my car at JMD- auto service centre Kandivali ( As there was no pick-up available)
As the service staff of JMD- Auto Kandivali were not able to solve the problem, I was asked to drop my car at JMD- auto service centre New - Mumbai.
The Service Manager of JMD- Auto Mr Sanjay reverted me that this problem cannot be solved as they have run out of spare parts. I was told to take back my car and return in 15-20 days to change/ repair the part.

I have already incurred a expense of driving down the car all the way from my home to Various JMD- auto service centre ( aprox 200 Kms from my home).I had also taken a leave of nearly 8-10 days from my work. I am not able to take my car anywhere as I cannot remove keys from the car ignition panel. I have also incurred a loss in my business as I am not able to reach my workplace in time.

Your customer care officer Mr. Srinivas Sudhir at Aurangabad, H.O, had replied me that there is a long process for changing parts when the car is in warranty.

Sir, I am fed-up of replies from your service centres’ am not interested now in coming again and again. Requesting you to kindly take back this car and refund my money as soon as possible. AS JMD-auto has refused my request for replacing this car.

If I do not get any positive feedback from the concerned authority then I will be forced to approach the Consumer Court & Media .

With Regards.

Mr. Arif Razaq Memon
Car Name:- Skoda Laura
Reg No. MHO4 7162
Contact No.[protected]/ [protected]

There should be some serious action taken by the company or else wind up...

Currently facing similar kindf issue. how did you manage to resolve this issue?
can you please guide me

I have same experience with My Fabia, that I brought from Sarra Motores Aurangabad in Month of Apr 08. I had been Frustrated with kind of service I got from Sarra and the charges as mentioned above. And same is applicable with SKODA.
I am looking forward to talk to custmer care from SKODA .

I am the owner of Skoda Fabia Classic 1.2
average committed was 15 in city i'm getting an average of 9 to 10
the breaks don't work...they are worse than a maruti cars...
Skoda services are sad...they don't stand up to their name...
i'm sorry to say i'm regretting buying the vehicle...

Skoda Rider — defective brand new car

To whom so ever it may concern

I have bought a brand new skoda octavia rider 1.9 tdi, blue color, bearing chassis no TMBCGG1U37A009637, ENGINE NO ALHE20052 on 17th July 2008.
The same day i felt that while driving it was going towards left. I was also feeling that brakes are not working properly.The very next day i complained it to SAI AUTOMOBILES, address 77, Patparganj industrial Area, Delhi 110092.
The sales person requested me to send the car to repair shop in Noida, J-4, sector 63 noida.
The work shop people did the alignment work and worked out on brakes also but still car was running towards left and brakes are in such bad state that accident can happen any time.
I complained about it again to the show room people and i went there to show my car also.
Again i was requested to show the car to repair work shop.There was some wiper problem also and workshop people replaced the wiper still the problem is there.
I really dont know what shall i do as i have paid more than 10 lakhs and this is the quality of a new car which i got from Skoda company.
I have send so many mails to customer care but there is no satisfactory reply from Skoda people.
I am again told on mail to take the car to the repair shop.
I want to know that have i bought a new car or is it a 2nd hand car that i take it to the repair shop every time.
PLEASE HELP ME
I request you to kindly look into the matter seriously as 10 lakh is not a small amount i have invested in.
Regards

Aruj Tandon
[protected]

I too agree with the complains because i also own a fabia 1.4petrol which worst than a bullock cart ...the service in chennai is the worst service i ever had in skoda service centers... Even though the tata hundai products are slightly low in the quality of their products the way they satisfy the customers is excellent and far better than the skoda services... ... I Recommend you to buy a bullock cart instead of buying Fabia... and if you buy other products of skoda the service satisfactory will be nil...

i have a similar problem too. I think skoda is an expert in manufacturing noisy vehicles. The cause for the noise could be any part of the car. I own Skoda fabia 1.4 TDI ambiente. In my car the noise is from the left side of the bonnet. The service centre executive says it is typical with the power steering in the fabia models.

The car is pethetic and to is dealer and the manufaturer and staff is always remain on your head for just looting. the noice in the engine is too much i am fustrated

I have a 2008 Petrol. We paid nearly 8 lakhs for this vehicle and there are only 8K kms on it. The bonnet handle comes off every time teh bonnet is opened. The door latch is loose and the door sounds like a truck door. The engine knocks and pings like a diesel unless you give it an insane amount of accelerator pressure while letting off the clutch. The rear stereo speakers do not work. Whenever we take it to the skoda dealership, there is bull service. They always tell us that its "Normal" for these things. I propose that we form a coalition to contact Skoda corporate and voice our complaint. The more steam we gain the more damage we can cause to impugne Skoda India who has no qualms about raping us for our hard earned money claiming that its "normal" to have the car sound like a damned farm vehicle after 20 years of labor. I welcome comments, support, concern, etc. My email id is [protected]@gmail.com. I am in Chennai.

Cheers,

Eric

Dear Readers,

I hope that you have a good day. I had bought a Skoda Fabia Ambient-diesel- (black) a year ago. I have traveled 40, 000 km plus with the vehicle. My experinses are as follows,

Negative:
1. Very poor services at Dealers and Service agents. Its like they are doing us a favour. Despite the fact that this car is in luxury segment (and they should be licking our shoes), they behave like Govt officials. But since I don't give a damn, I shout my orders at them (that gets the work done;) )

2. The AC filters gets blocked with dust easily, and hence the AC performances goes down after few days of cleaning. I was told at service center that my fabia was one of the earliest launches, and has filters as per European standards, hence its filters are think (so less dust comes in), and its not suitable for Indian roads as our roads are very dusty. They said, in new Fabia this is corrected. I am not sure if they have

3. Mist formation inside the front glass. I dont know why it happens

4. Poor quality Tyre. It punctured so many times. It is made in slovakia and not fit for Indian roads

5. Power window hanging up at times

6. Poor ground clearance

But despite all these issues, I must say that I LOVE my FABIA. My reasons being,

1. Its a pleasure driving and being driven in a fabia. Its a smooth experience. The breaking system (ABS) is working fine. I have travelled at 150 km/hr speed. All my friends (who own innova, corolla, swift etc) loved thier driving experience with fabia than thier vehicles

2. I changed my tyres, into bigger stronger indian tyres. Now I dont have that puncturing issues nor the ground clearance issues. I have been through many off roads, hilly terrains and rough roads (in my 40, 000 km), and it gave me an off roader experience. So with new tyres, my complaints about the tyres and ground clearance vanished

3. Good milege. With diesel, it gives me average 15 to 20 km.

Thats all . Thank you

I do also agree that skoda has very-very poor service as i've bought skoda fabia around 2 months back in the month of february -09 and still i haven't got my car insurance papers as i've contacted the dealer (autoBhan -andheri-west) many times but no positive reply is coming from their end.

Dear aggrieved Fabia owners. Majority of the people have engine problems in their 1.4 HTP petrol.
Though i do not own a fabia, i must give you the technical reason for the faults of overheating, Low mileage, sudden stopping.

See, SKODA India is part of the Volkswagen group and in Europe it's brand value is just something like a hyundai or atleast a little better.

The problem is in our country, people were so happy with the build quality of the Vehicle, again which is standard in Europe everybody thought it's a luxury european car. But it is european, but not completely in the luxury segment.

So skoda india realised that they can take us gullible indian's for a ride, & introduced the 8 lakh Fabia.
the 1.4 engine mainly had problems because Skoda India just lifted the engine from the VW engine group, w/o even thinking of the Fuel quality available in our country.
So all 1.4 HTP models had engine problems mainly due to the nature of the Fuel sensitive engine.
Now they have stopped 1.4 HTp & only sell 1.2 HTP petrol that too after hundreds of complaints, and they slightly modified the 1.2, & its running fine as of now. But the dealers who make big money by charging weird service costs are the culprits. Its plain & simple, why the hell would any dealer care for ay customer when he is making day & night profits by selling cars?

Sir,

I agree with your comments and I just bought Fabia Elegance 1.4 TDI. While the performance of the vehicle is OK, the engine sound problem exist. More than that my dealer Gurudev Motors in Chennai did not even tell me that rear speakers does not exist in the car and we need to pay for it. It costs a whopping Rs.8500/- while in the market it cost only around Rs.3000/-. Gurudev Motors also said that the electrical warranty would go if I fix the speaker from anyone else !! It is a case of clear arm twisting. I complianed about this both Sokda India as well as the dealer but no response from either of them.

The sunroof that comes in the car is very flimsy and tranfers lot of heat in to the cabin.

It is very clear that SKODA FABIA is not a VALUE FOR MONEY CAR.

SWIFT and DEZIRE are much better cars than this. I think I made a mistake.

Thanks.

My car SKODA FABIA PETROL., less than five months old and run only 3100 Km was broken down on Haridwar-Delhi high way on 21 May 2009, with no petrol emission, while I was over-taking. I narrowly escaped an accident. The dealer (Sai Automobile, New Delhi) told me on the phone that Skoda Fabia petrol has this basic defect of heating up. I should wait for 2 hours for it to cool down and then drive back to Delhi. That means, they are selling the public cars with technical defect, which not only means financial loss but danger to life. The car suddenly loses its petrol emission while driving.
Mr. Sanghania of Sai Automobile has told me to deal with the company directly and gave me a telephone number and email of the regional office in Gurgaon[protected]. No body ever picks up this telephone. The local representative of SKODA, Mr. Agrawal wrote to me that the car stopped due to dirty petrol. What a ridiculous statement to hide the grave technical defect in the car!
The workshop of the dealer located in Noida ‘repaired’ the car on 23 May and gave me back on the 24. They used up nearly 10 litres of petrol from the car and also refused to give me in writing what was wrong and what they have done to the car. On the paper they gave me from the workshop, it is written: ‘Sublet Operation’. All these irregular practices are evidence by themselves that the SKODA company is trying to cover up something.
Main company in Aurangabad has not replied to my several faxes and registered letter sent more than a month ago.
The car heats up even after driving 10 Kilometers This is a KILLER CAR.
Buyer beware, Do not buy SKODA unless you want to commit suicide.
I want to bring to the attention of the GOVERNMENT OF INDIA, that such cheat companies should be thrown out of the country. They are here to cheat us and do not abide by the laws of the land by honouring Guarantee and responsibility of the product they are selling.

To the attention of all Skoda troubled people, please complain immediately at the following address:
Director General (Investigation & Registration)
MRTPC
Bikaner House Baracks
Shahjahan Road
New Delhi 110011
Telephone:[protected]
Fax:[protected]
Please write registered letters and send faxes.
Dr. (Mrs) Vinod Verma
[protected]@dataone.in
telephone:[protected]

My car SKODA FABIA PETROL., less than five months old and run only 3100 Km was broken down on Haridwar-Delhi high way on 21 May 2009, with no petrol emission, while I was over-taking. I narrowly escaped an accident. The dealer (Sai Automobile, New Delhi) told me on the phone that Skoda Fabia petrol has this basic defect of heating up. I should wait for 2 hours for it to cool down and then drive back to Delhi. That means, they are selling the public cars with technical defect, which not only means financial loss but danger to life. The car suddenly loses its petrol emission while driving.
Mr. Sanghania of Sai Automobile has told me to deal with the company directly and gave me a telephone number and email of the regional office in Gurgaon[protected]. No body ever picks up this telephone. The local representative of SKODA, Mr. Agrawal wrote to me that the car stopped due to dirty petrol. What a ridiculous statement to hide the grave technical defect in the car!
The workshop of the dealer located in Noida ‘repaired’ the car on 23 May and gave me back on the 24. They used up nearly 10 litres of petrol from the car and also refused to give me in writing what was wrong and what they have done to the car. On the paper they gave me from the workshop, it is written: ‘Sublet Operation’. All these irregular practices are evidence by themselves that the SKODA company is trying to cover up something.
Main company in Aurangabad has not replied to my several faxes and registered letter sent more than a month ago.
The car heats up even after driving 10 Kilometers This is a KILLER CAR.
Buyer beware, Do not buy SKODA unless you want to commit suicide.
I want to bring to the attention of the GOVERNMENT OF INDIA, that such cheat companies should be thrown out of the country. They are here to cheat us and do not abide by the laws of the land by honouring Guarantee and responsibility of the product they are selling.

To the attention of all Skoda troubled people, please complain immediately at the following address:
Director General (Investigation & Registration)
MRTPC
Bikaner House Baracks
Shahjahan Road
New Delhi 110011
Telephone:[protected]
Fax:[protected]
Please write registered letters and send faxes.
Dr. (Mrs) Vinod Verma
[protected]@dataone.in
telephone:[protected]

Skoda Octovia — GIVING OLD CAR IN THE NAME OF NEW CAR

Dear Sir,
This is for yours reference that we buyed a new skoda octavia from a showrom called torque in Ahmedabad, we received the car and later we found out that the car was used old car which was in the show room and the seats didnt work as well as lights didnt functioned well, how come the show room people deliver us the the car which was old and they lied that it came from Bardoda on the 31st, actually it was delivered on the 1st We returned the car back to them and the showroom people said that they apploize for the in convience about what their statements they lied blaming each other there and they will replce a new car in a week with a higher model which will cost us atleast 40, 000 more.
They also threatened a sales girl who was speaking the truth.
The experience was terrible and truma on our mind, we are very upset on the issue, if we do not get justice we have decided to go further for customer care .
We do not expect that a reputed company like skoda will do this to their customers we need justice.

Yours Sincerely

Ghanshyam R. Patel

Five Star Agrico Pvt Ltd
Near Sabar Dairy, Talod Road
Himmatnagar 383 006
Gujarat INDIA.

Tele- +[protected]
Fax -+[protected]
Cell -+91-[protected]

Fahrenhiet automobiles, delhi are worst as they started from last 8-9 months, it take me month to book a car there in which they hide the skoda schemes, they itself said book a car next month to avoid giving schemes, then after booking they taken another one month and still not gave the car. Skoda dealers are worst and i think skoda company in india is of no use as they also not done anything in that. I want to do my bit to close such companies in our country.

Manish Singhal
Software Developer
[protected]

Skoda Fabia — Engine Heats up

I have a 2008 Skoda FAbia which has done 15000kms. The problem is that the engine heats up very early and the car brokes down very quickly. The car's air conditioning is very poor and the car needs an average servicing of about 3-4 times a month

Skoda Fabia — NON-DELIVERY AS PER PROMISE

I HAD BOOKED SKODA FABIA AMBIANTE 1.4 DIESEL CAPPUCHINO BEIGE COLOUR FROM M/S JMD AUTO THANE IN THE SECOND WEEK OF DECEMBER. AT THE TIME OF BOOKING I WAS TOLD BY THE DEALER THAT 2010 PRODUCTION CAR WITH 2010 REGISTRATION WOULD BE DELIVERED IN THE SECOND WEEK OF JANUARY. NOW I AM TOLD THAT SKODA WOULD BE PRODUCING THE SAID COLOUR ONLY AFTER 25TH JANUARY. DELEAR HAS ALREADY GOT THE MONEY (MY SHARE AS WELL AS BALANCE FINANCE FROM HDFC BANK CAR LOAN BY 28TH DECEMBER 2009). BANK HAS ALREADY DEDUCTED PRE-EMI ON 1ST JANUARY. SINCE THE PRODUCTION IS STARTING AFTER 25TH JANUARY, I WOULD NOT BE GETTING MY VEHICLE BEFORE FIRST WEEK OF FEBRUARY SO THAT MEANS THAT I WOULD BE PAYING MY 1ST EMI WITHOUT HAVING MY CAR IN HAND. SO I TOLD JMD MANAGER THAT THEY SHOULD REIMBURSE ME BUT THEY ARE NOT WILLING TOO. ALSO I SPOKE TO ONE MR. SHRINIVAS IN THE SKODA CUSTOMER CARE ON 14TH JANUARY, HE PROMISED TO LOOK INTO AND RETURN THE CALL BUT HE HAS NOT DONE SO FAR.

PLEASE HELP

I bought Fabia(Classic) in April 2009 and till drove appx 15000 kms. I have travelled to Ladakh from Delhi Via Manali-Sarchu and I never found any problem during the whole tour. 70% of road condition was worst during the tour but I never face any problem.Car Pick up is excellent, little problem in breaking at high speed(speed of above 120).But certainly there seems to be some problem at servicing end, which doesn't give any SKODA feel.

sushil barodia

skoda rider — Work delay and unsatisfactory work performance

Sir/Madam
I gave my skoda rider bearing registration number KL-01-AX520 to marikar authorised service centre in Trivandrum for an accidental claim and routine service for which an advance of 27,000/- was paid. I was promised that the work would be completed and the vehicle would be returned in 10 days time.

Details are as follows
- An advance of 20,000/- was paid on 12 feb 2010 for the parts to be ordered.
- Second payment of 7000/- was made to them on 16 feb 2010
- On 19 mar 2010 I was told that the parts have arrived and the work order was dated 20 mar 2010.
- Work Manager was Sudhir

Till date the vehicle has not been returned and the reason given by them for not doing so is that a few parts are yet to arrive. 10 days was the timeline given to me but now its past 2 months already. I have suffered a few lossess due to the negligence from their end. I have decided to move on legally if my vehicle is not returned in another week. Pursuing this issue to your end expecting your co-operation for the same.

Kindly do look into the matter and do the needful at the earliest.

Kindly contact me at [protected]

Dear All,

I am Vishal Kohli from New Delhi, I also own a Skoda Fabia 1.2 petrol.
Recently I found missing problem in my Fabia after 2nd free service, I approached to Faridabad Service Centre Aarshia Motors, They told me it would take 1 day time to resolve the problem.

Now it has already been 25 days that my fabia is in workshop, You would be very surprise to know that they are not able to diagnose the problem till date.

I am having the worst experience of my life, I call them everyday to know the status & i get the same reply that they are trying to diagnose the problem 7 I am in hurry take your car back.

Regards
VK

Skoda Superb - A Disaster — Skoda Superb - A disaster

We bought the new Skoda superb 3.6 FSI from GiriRaj Motors, Gurgaon, the best vehicle, according to Skoda that they have ever made, in May this year. We were so excited to finally get our hand on the Skoda Superb, after waiting for so long. We had a lot of expectations as it had cost us heavily; we were all charged up and were in high spirits for this tryst with this dream machine. Initially for about three months it ran smooth, although with some minor hiccups, but one day in August the Skoda vehicle stopped in the middle of the road while crossing a small water logging on the busiest roads of Gurgaon, the road near the Golf Course. The car just stopped on the road where huge traffic was passing alongside. As the car was just three month old we did not wish to meddle with it and hence immediately informed the Skoda Authorized Service Station which brought a recovery vehicle and the vehicle was transported to the Skoda service center. We have got the suggestion from the service center now, that the engine of the Skoda vehicle has extensive damages and the same has to be replaced. The approximate expenditure would be approximately 11.5 Lacs. They say that the damage is due to water logging and hence cannot be covered under warranty. Imagine 11.5 Lacs in repair of a vehicle brought for 28Lacs within 3 Months, isn’t it ridiculous?
We approached the authorities at Skoda, its regional Head after sales, to tell him the story and solicit some support, but in vein, as he refused saying that the same cannot be covered under warranty as the vehicle was plying in the water logged on the road. We have written back to him saying that this Skoda vehicle was purchased just 3 months back, was being driven by a driver who is driving the automatic vehicles since more than 5 Years, and the vehicle was not the only one going through the water on the road, there were several other vehicles waiting behind to cross and crossing along side. This only indicates that this vehicle “Superb” has some manufacturing defect otherwise why have the other vehicles not reported the same problem? But we are sure he will not revert. I must mention here that we have tried reaching the officials of Skoda but they have not paid heeds to our efforts. They have been indifferent to us, their latest customers, who have joined them just 3 months back.
I would say that the vehicle Superb is not meant for Indian roads. Looking into Indian conditions in rainy season, and sometimes otherwise as well, you cannot avoid crossing over a bit of water logging, that’s normal in India. If the vehicle cannot withstand these conditions then why was it introduced on Indian roads?
While the vehicle with its engine dismantled is lying at the Service Center, we would solicit your suggestions as to what should be done in this situation as also alarm the prospective buyers of Superb against such disaster and also the un-empathetic attitude of the Skoda authorities towards their customers.

Kunwer Sachdev
Managing Director, Su-Kam Power Systems Ltd

Skoda Fabia — Regarding 50% Advance of Workshop manager

Dear Sir,
I want justice because my veh.no.UK07AC-3700 which was accident on 27/02/2011 in Hills place Pipli Khal Dist.Pauri.& that was insured of ShreeRam General Insurance Co.but after request of many times of Mr.Anoop Maheshwari & Manoj Dang who is employee M/s Obrai Auto India Pvt.Ltd. is delaying my claim with chasless to Shree Ram .
Both said to me that no have cashless with shree ram & he said to me that Kindly deposit 50% advance of the Estimated amount since your vehicle is under Non Cashless case so that we can start the necessary repairs.Since the Estimated cost of repair for your Accidental vehicle is around 2.62 Lacks.
I want to know that this is right or wrong because All co. showroom take amount of finalist work.
your Customer,
Sanjeev Kumar
[protected]
Director
Team Life Care
Co-Bajaj Allianz Life Insurance Co.Ltd.

Regading 50% Advance of Workshop manager
Dear Sir,
I want justice because my veh.no.UK07AC-3700 which was accident on 27/02/2011 in Hills place Pipli Khal Dist.Pauri.& that was insured of ShreeRam General Insurance Co.but after request of many times of Mr.Anoop Maheshwari & Sanjay Dang who is employee M/s Obrai Auto India Pvt.Ltd. is delaying my claim with chasless to Shree Ram .
Both said to me that no have cashless with shree ram & he said to me that Kindly deposit 50% advance of the Estimated amount since your vehicle is under Non Cashless case so that we can start the necessary repairs.Since the Estimated cost of repair for your Accidental vehicle is around 2.62 Lacks.
I want to know that this is right or wrong because All co. showroom take amount of finalist work.
your Customer,
Sanjeev Kumar
[protected]
Director
Team Life Care
Co-Bajaj Allianz Life Insurance Co.Ltd.

i have a skoda fabia 2002 it makes a whistle noise from the engine dont know where it is coming from at first thought it was e belt tight but its not, anyone with ideas please help.

skoda /new fabia — poor behavior

dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
Reply Forward

Mail Delivery SubsystemDelivery to the following recipient failed permanently: [protected]@rediffmail....
Mar 5 (2 days ago)

mansi agarwalmy car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.
Mar 5 (2 days ago)

Mail Delivery SubsystemReceived: by 10.216.239.199 with SMTP id c49mr1178957wer.52.[protected]; Fr...
Mar 5 (2 days ago)

mansi agarwal[protected] Forwarded message[protected] From: mansi agarwal <[protected]@gmail...
Mar 5 (2 days ago)

mansi agarwalLoading...Mar 5 (2 days ago)

Reply |mansi agarwal to autostrada
show details Mar 5 (2 days ago)





[protected] Forwarded message[protected]
From: mansi agarwal <[protected]@gmail.com>

Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com





[protected] Forwarded message[protected]
From: mansi agarwal <[protected]@gmail.com>

Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.



Reply Forward

mansi agarwalpreviously wrong mail id given to me also.
Mar 5 (2 days ago)

Autostrada LucknowDear Sir, Find here with attached file of estimate UP76M4366 also we sent thi...
Mar 5 (2 days ago)

mansi agarwaldear pandey ji , please tell me regarding delivery of my car after repair.
Mar 5 (1 day ago)

mansi agarwalLoading...Mar 5 (1 day ago)

Reply |mansi agarwal to Autostrada
show details Mar 5 (1 day ago)

frommansi agarwal <[protected]@gmail.com>
toAutostrada Lucknow <[protected]@rediffmail.com>

dateSat, Mar 5, 2011 at 12:11 PM
subjectRe: Fwd: complaint
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Mar 5 (1 day ago)


dear pandey ji , please tell me regarding delivery of my car after repair.
- Show quoted text -



On Sat, Mar 5, 2011 at 10:40 AM, Autostrada Lucknow <[protected]@rediffmail.com> wrote:

Dear Sir,

Find here with attached file of estimate UP76M4366 also we sent this estimate your mail ID rajesh.[protected]@newindia.co.in.



Regards
Anil Pandey
Commercial Auto-Lucknow
[protected]





On Sat, 05 Mar 2011 10:21:45 +0530 wrote

>


[protected] Forwarded message[protected]
From: mansi agarwal

Date: Sat, Mar 5, 2011 at 10:19 AM

Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal



Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal




Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.

previously wrong mail id given to me also.








Reply Forward

Reply |mansi agarwal to Autostrada
show details 12:37 PM (1 hour ago)

frommansi agarwal <[protected]@gmail.com>
toAutostrada Lucknow <[protected]@rediffmail.com>

dateSun, Mar 6, 2011 at 12:37 PM
subjectRe: Fwd: complaint
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
hide details 12:37 PM (1 hour ago)


REMINDER 1
DEAR PANDEY JI PL.TELL ABOUT MY CAR DELIVERY DATE AFTER REPAIR SHORTLY..
- Show quoted text -


On Sat, Mar 5, 2011 at 12:11 PM, mansi agarwal <[protected]@gmail.com> wrote:

dear pandey ji , please tell me regarding delivery of my car after repair.



On Sat, Mar 5, 2011 at 10:40 AM, Autostrada Lucknow <[protected]@rediffmail.com> wrote:

Dear Sir,

Find here with attached file of estimate UP76M4366 also we sent this estimate your mail ID rajesh.[protected]@newindia.co.in.



Regards
Anil Pandey
Commercial Auto-Lucknow
[protected]





On Sat, 05 Mar 2011 10:21:45 +0530 wrote

>


[protected] Forwarded message[protected]
From: mansi agarwal

Date: Sat, Mar 5, 2011 at 10:19 AM

Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal



Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal




Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.

previously wrong mail id given to me also.

Fellow brothers and sisters,

I reinforce the comments made by many that buying a Skoda Fabia is the worst decision ever in your life. The car is a horrible machine in all respect and one can not possibly drive it for the reason that the engine makes constant whistling noise and you will get fast irritated while driving. Its dangerous if one loses his peace of mind while driving. Worst is that I have been breaking my head with all the senior management guys in Skoda Aurangabad but the people out there don't even acknowledge your mails or answer to your telephone calls. My earnest advice to all prspective car buyers is that stay away even form window shopping at SKODA showrooms.
I am about to take up my case with Consumer Forum and anyone wish to join me please call at[protected].
Sanjib Chaudhuri
Kolkata

Skoda / New Fabia — BEWARE SKODA CAR

SKODA /NEW FABIA Complaints - ALERTS,IF YOU THINK FOR PURCHAGE OF SKODA CAR.RADIATOR NOT ABAILABLE IN CO.
View all SKODA /NEW FABIA complaints

Posted: 17 of Mar, 2011 by [protected]@gmail.com

Dear Sir,
This is regarding the said complain of vehicle n-UP76M4366(new fabia). dealer ordered for the parts before 26th of feb. and my car is standing at the workshop since then.they promise me to give my accidented car after one week but They have been extending the delivery date since then in instalments.
Kindly persue the matter as soon as possible as I am facing troubles without my car.dealer GM confirm me the radiator not abailable in co.

Regards
Rajesh K. Agrawal

[protected]
On Mon, Mar 14, 2011 at 5:57 PM, Autostrada Lucknow wrote:

Dear Sir,
This is regarding the said complain of vehicle n-UP76M4366 of which the mentioned part n-6RF121253 has not been accepted. The screen print is attached for your ready reference. Kindly peruse and help us in arranging the part as soon as possible.


Regards
Vikram Dubey
Commercial Auto-Lucknow
[protected]



On Mon, 14 Mar 2011 16:00:39 +0530 wrote
>Dear Mr. Vikram Dubey, Kindly give the details UP76M- 4366; I could not get the details of the concern from the customer’s mail. Regards,Yaser Syed | Customer Care[protected]From: mansi agarwal [mailto:[protected]@gmail.com]
Sent: Thursday, March 10, 2011 10:28 PM
To: CustomerCare

worst after sale exrerience of my life for any product.

costomer is nothing for co.

NO REPLY.

NO REPLY.

NO ONE ANSWERABLE TO COSOMER? WHO IS COSTOMER.COSTOMERS MERI ...

I'm planning to buy Skoda Fabia.Please advise me.

Skoda Auto (Fabia Car) — No Response for Spares

Hello,
I had bought a Skoda Fabia Diesel Version in April 2009. Since the very first day we are facing some problems with the car. We have written to skoda auto but the response was not very great. On March 20th my driver had visited Asset Auto a dealer of Skoda and requested for a spare, it has been 18 Days but the spare has not yet come and i have not been able to use my car. This is really shameful for Skoda as a small spare has not been made available.
There have been problems with clutch plates and power window also which has not been solved till date.
Strict actions should be taken against such useless services offered by the company.

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

the last point of the abv. mentioned complaint is vry true..even i had purchased a fabia.
they gave 1st service bill around[protected] rs, n the ac's gas pipe was leaking, n i had sent it to autobahn sewri in mumbai, but the problem ws temporarily fixed n i agn had problems wit the ac in 10 days itself. i sent my car lik 3-4 tims fr the same prob. whc ws never solved.. n ultimatly i had sold the car in jus 8-9 months..i was a skoda fan .. but nomore!! n the same ac problem ws rectified by a local garage fr a min. amt. whc d authorised workshop cudnt fix for 5 months. pathetic aftr sales service.

PRADEEP PATEL K.R, [protected]
PATEL AGENCY
Main Road, BALEHONNUR – 577 112,

Chikmagalur Dist.

CHEATING WITH IRRESPONSIBILITY BY SKODA COMPANY

I Mr.Pradeep patel have purchased skoda fabia vehicle from TAFE ACCESS LTD,
DEO GRATIAS, CJHILIMBI, URVA STORE, MANGALORE. On[protected]. Afterwards that vehicle was done wheel alighnment from 4500 kms to 9000 kms including wheel basing.
As per instructions and guidence given by company showroom authority that the vehicle should give 30000 kms tyre capacity .But unfortunetly the same vehicle got tyre exhaustness only for 10000 kms, and afterwards while traveling vehicle getting punchered often and often.
Due to this problem it is verry difficult to travel long distance.Regarding about this problem I contacted TAFE ACCESS LTD, St.MARKS ROAD, BANGALORE. While contacting them they told that they are not responsible for quality and standerdness of tyre, and also thy told me that tafe access ltd or Apollo tyres are not responsible for the same.
After the discusstion management of tafe access ltd suggested that better to contact Apollo tyres ltd.One more dishearting thfing is they does not talk with me properly.Aftrwards people of tafe access ltd instead of doing service after 15000 kms they have done for 11425 kms and I have payed 8507.00Rs service charge to them for the same.
In order to get good performance of the vehicle. I again contacted APOLO TYRES LTD, TAKSHILA BUILDING, KODIAL GUTHU, WEST ROAD, MANGLORE. On[protected].on that day I complained regarding about tyer related problem.For that they checked tyres and told that there is no manufacturing diffects in tyers and also they have given a written statement on their letterhead stating that apolo tyre company is not responsible for the tyre problems.
On keeping hope and faith on MRS.SKODA Company regarding about company having an international standerdness and prestigious of quality manufacturing, quality distribution, quality control, Keeping behind all those things I purchased this vehicle by paying huge amount.
Since the day of purchasing the car has created so many maintenance problem like stearing tight, dragging right side, suspention problem, so on and so far.
But all those problems the company had not reacted any things but shown their customer caring and satisfaction disability.
I didn`t got any value regarding about whatever the amount I have payed towards maintenence expence since I purchased the car from the so called company.
Now I request that skoda company must and should react about my vehicles problem.the company should have hear my vehicles problem and either the company have to exchange the car for a new car, or they should have repair the vehicle properly, so that the vehicle should not give any problem in future.
The above contents I am properly brings to the notice of consumer forum on good hope.
I am also brings to the notice and informations to news channels like TV9, Suvarna 24*7, and some of the renowned press authority.For all these thins I have spent more than 3000Rs yet.
Finally I request to the company or the concerned authority to clear my problem, or if they failed to clear the same they have to pay compensation including my expences..


VEHICLE NO:6417
CHASSIS NO:TMBFK5J6BG019722
ENGINE NO:CFW152844
Thanking you

Pradeep patel.K.R


Documents submitted for kind reference
1.Invoice of car
2.Maintenence charges bill
3.Registration certificate of the car
4.Motor insurance policy of vehicle
5.Driving licence.

Hi everybody i have purchased a skoda fabia 1.2. TDI elegance at the time of purchase i was given a price list of spares which stated the changes of the prices of its spares. when i checked it with the service stations today, it was a stroke of horor to find that those prices are not even near to the actual prices e.g. clutch plate assembly along with fly wheel stated price as per spares price list is 12000/- where as its actual price is Rs. 36000/- so my frank opinion is, dont even consider Skoda vehicles in thoughts as well. on top of that while purchasing there is smthng called as extended Warranty which is nothing else than " BULL " as you have to pay for each and every stuff. The service stations does not even have got the details of the parts and stuff that is covered under warranty.

Dear Sir, --My FABIA CAR --Purchase date-05/05/2011--KMs-11200 Km
Attach herwith My Back door Driver side Door bedding problem.actually It was due to manufacturing fault. as It was shown to Your authorised dealer, He was not interested to replace the same. He asked me It was replaced at Ur Cost. & same part is not available @ asset Auto. Pune. So I request u to look matter personally & If reqd. I will send the detail Technical Test Report of this faulty rubber bedding, frm Engineering College ( Cost should be borne by Co.) .So plz. replace the same at the earliest bcoz water is leak thru this door. plz. do the needful. My Cell No.[protected]
Thanking You,
Ravindra T. Chavan
My [protected]@gmail.com

recd. back

Best place to service your Fabia is a local mechanic who has a sound knowledge of diesel engines and not at authorised service stations. They will burn large holes in your pocket for something which can be taken care by your local mechanic for few hundreds.

so think about it as well as do not take any extended warraty for the vehicle at the time of purchase coz if you calculate it properly the warranty and service cost of the vehicle is higher only with the dealer.

I have skoda fabia tdi car.I have same probleme of chamber breakage due to stone hit.there are poor service in solapur city. There are less ground clearence so that's the common problem.The dealer shivratna motars solapur says it need to15 days. I think u should increase ground clearence and should give better service to customers.

I have skoda fabia tdi car.I have same probleme of chamber breakage due to stone hit.there are poor service in solapur city. There are less ground clearence so that's the common problem.The dealer shivratna motars solapur says it need to15 days. I think u should increase ground clearence and should give better service to customers.

From,
A.G. Mines
Ashwath. S. Gaonkar
2nd Phase, Plot No.48B,
Tarihal Industrial Area
Hubli-30

To,
SKODA Auto



Subject: Mahant Motors Hubli using SKODA Brand even after cancellation of
Dealership license and spoiling SKODA brand image.

I, Mr. Ashwath. S. Gaonkar purchased SKODA Octavia (L&K) from M/s. Mahant Motors, Hubli 1½ years ago. (19th Nov 2007). My vehicle number is KA-25-M675 (Serial No.AGH1U47A010342, Chassi No.TMBAGH1U47A010342 and Engine No.ALHE21196).
By the time of purchase we got a assurance of 3 years warranty (or 60, 000kms) but on[protected] when we approached Mahant Motros, Hubli for 4th Service, we got a negative answer from Service Manager (Mr. Mahesh) telling that “SKODA Company” cancelled this offer in Karnataka & by doing this company is cheating its valuable customer network in Karnataka. It was really hard to believe and the same time he said they can do only paid service. We felt sad about the companies approach towards customer. So I contacted Mr. Ganesh, Skoda Auto Service incharge of North Karnataka. He suggested me to get the service done in Shrine Auto Kolhapur service centre (Maharashtra). From here a series of problems started I took a appointment (Mr. Milin) and dropped our vehicle on[protected] for services after our 4hrs drive. After a inspection service center people noted down the problems. The A/c was not working, head lights were off and wiper was not working. Then they told us to collect the vehicle at 6.00pm when we were waiting for the service done at 4.00pm the service manager Mr. Milin said he cannot do service for vehicle which purchased in Karnataka.
Once again we got shocked. We suffered a lot to drive back home without a head lights and cost of our life. It was really depressing after all this incident. I contacted customer care and registered a complaint ID:11D118709.
When I contacted a customer care we got a shocking news that M/s. Mahant Motors, Hubli licence of dealership was cancelled. After being a owner of Skoda we were not aware of the development and still M/s. Mahant Motors, Hubli is running under SKODA brand name service and spare parts are also available.
I am in dilemma that who is misguiding M/s. Mahant Motors, Hubli or Customer care?
Finally the customer who trusted SKODA as brand are facing the problem. If it continues it will loose its brand image. SKODA has to take immediate action against the people; who are misusing the brand name for their greed.
One more interesting thing is Mr. Mahesh of Mahant Motors, Hubli and Mr. Ganesh of North Karnataka SKODA incharge is still in touch.

Please clarify the following.
 Is 3 years warranty scheme is cancelled in Karnataka as told by Mr. Mahesh from Mahant?
 Where I have to get the service done in Karnataka only? Why not in rest of India?
 Is anybody can run service station in your brand name without your authorization?
 Are you Ok with the customer’s harassment?

I would like to have your replay on above issues immediately and solve our problem. Otherwise I would like to go to all legal measures get the justice and filing case in Consumer Court about cheat and mental harassment. We would like to release the press statement to show how a customer goes cheated from a prestigious company SKODA Auto.
Once again I would a like to request you to take the action against the M/s. Mahant Motors, Hubli who are misusing your brand name and Kolhapur service station for not taking care of customer’s problem and guide us to resolve our problem.
Thanks and regards




Sd/-
(ASHWATH GAONKAR)

How and why is this a complaint??

Hey..

I have a Skoda Laura and and my Music System and my AC Knob is not working for the past 9 months

I made a complaint to Skoda India, Aurangabad more than 3 times and I even emailed them but till this date there has been no positive response and they have not been following up the matter

I even wanted to complaint to Skoda Czech Republic about the problem and how and lightly Skoda India is taking the matter but to my bad Luck that Skoda Website doesnt have a email address to complaint to Skoda HQ's

If anyone has a Email address so that I can address my complaint to Skoda Czech Republic pls inform me as Skoda India is not willing to take the matter forward.

Thanks,
Ankit Tolia

We Thakor Ride-On Tyre Protection Corporation have a product which can avoid such accidents and also give additional benefits of saving fuel, increasing tyre life, lower operating and maintenance cost of vehicle, reducing downtime of the vehicle. Also, with Ride-On the motorists will never be in DANGER on EXPRESSWAY where there are many cases of ACCIDENTS due to TYRE BURSTS and TYRE PUNCTURE.

We have testimonials from various customers, tyre dealers, dealers etc. You can go and see them on our website. www.ride-on.in or www.ride-on.com .
AVOID ACCIDENT DUE TO PUNCTURE 100% GUARANTEED SATISFACTION

TUBE AND TUBELESS TYRES

DETAILS OF OUR PRODUCT

FEW ADVERTISEMENT SAMPLES IN LOCAL NEWSPAPER AND TIMESMEDIANET

http://www.timesmedianet.com/oms/userfiles/PressRelease.aspx?ID=2743

http://www.timesmedianet.com/oms/userfiles/PressRelease.aspx?id=2692
FEATURES AND BENEFITS OF RIDE-ON TPS :
• CONTAINS FIBERS SIX TIMES STRONGER THAN STEEL.
• PREVENTS & SEALS PUNCTURES INSTANTLY.
• EXTENDS TYRE LIFE BY 25% OR MORE.
• SELF SEALS PUNCTURES AS THEY HAPPEN EVEN WHILE YOU ARE DRIVING.
• ONE APPLICATION ONLY FOR ENTIRE LIFE OF TYRE.
• MAINTAINS PROPER TYRE INFLATION.
• IMPROVES FUEL ECONOMY.
• LOWERS OPERATING AND MAINTENANCE COSTS.
• HELPS REDUCE DOWN TIME FOR YOUR VEHICLES.

DEAR SIR /MADAM,
I HVE OWENED SKODA LAURA 06/01/2007, BUT NOW M FACING PROBLEM WITH GEAR TRANSMISSION, IT JERKS IN SHIFTING IN 1/2 GEAR AND SO IT BREAKS THE PICK UP, AND ALSO WHILE RUNNING IT SPINS AND VAIBRATES, , , I HVE GVIEN MY CAR TO AUTOGRAPH SALES AND SERVICES, THEY HVE SCANNED THE CAR AND HAD DETECTE THE PROBLEM FOR D SAME, MY CAR IS LAYING DER FORM PAST 2. 1/2 MONTHS BUT THEY STILL WORKING ON IT THEY DON REPLY PROMPT, THEY JUST EXCUSE US AND DIVERT MY MIND, M IN CONT .WITH MR.KEETH.MR SAILESH. ANY MANY OTHERS, WAT ARE THEY DOING WID MY CAR I DONT KNOW, HVE EVEN COMPLAINE TO REGISTERED OFFICE IN AURANGABAD, SPOKE TO ASHWINI THAKRE, BUT SHE IS THE SAME, NO PROMPT REPLY FORM THEM, THIS ASKES FOR THE REPORTS FROM EACH OTHER, (ASHWINI & KEET), M PLANNING TO GO CZECK PPLS KNOW IF THEY RESPONCE THE SAME, I DON KNOW WETHER IT WILL WORK FOR ME OR NOT.
THEY BEEN TAKING TRYLE THEY DASH MY CAR ON BOTH D DOORS ITS GOT GOOD DENT ON IT.THEY ARE SO CARELESS, I THING DIS PPLS ARE EITHER ILLITERTE OR VERI SMART, BUT IHVE KEPT MY MIND STABLE FOR NOT TO BUY SKODA VEHICLE, AND ALSO PPLS AWARE FOR D SAME, WEN EVER V USED TO CALL THEM THEY WILL NEVER ANSWER THE CALLS, AND IF THEY ANS THEY SAY BUZY IN MEETING CALL U LATER, BUT THEIR LATTER NEVER COMES AFTER, I USED TO GO EVERY ALLTERNATE DAYS TO ASK ABT THE CAR, , , HO JAYEGA 2 DIN MEI !!! THE SAME REPLY FORM PAST 2 MONTHS...

HARDIK .B.SHAH
EAST WEST MACHINO TECH.
[protected]

hey guys why dont you share your complaint on team-bhp on the below link. there is a major case going on there

http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-s...⇄

Please get in touch with Mr. Sudhir Srinivas from the Skoda after sales department on sudhir.[protected]@skoda-auto.co.in or[protected] to resolve your concerns

i have done three services from skoda.three of my experience with skoda is bad.now my car water pump have blocked.from last 15 days agency dont have pump.due to [pump my ac is taking load.some time smell like something is burnt.my car is in very bad position.next week i will visit krishna auto and will fire my car in front of your showroom.

TO, SKODA(CUSTOMER CARE)

DEAR MISS.ASHIWINE THAKUR,

ITS QUIET UNPLEASURABLE TO WRITE THIS EMAIL TO YOU AS ITS REGARDING QUALITY STANDARD, SERVICE DELIVERY AND CUSTOMERS SAFTY, WHICH WAS HIGHLY CONSIDER BY US WHILE PURCHASING THE CAR FROM YOUR COMPANY SKODA.

QUALITY, SERVICE AND SAFTY WERE THE ONLY THING IN OUR MIND TO PAY HIGH PRICE TO SKODA COMPARETIVELY OVER OTHER BRANDS OF CAR IN SAME SEGMENTS.

SINCE THE TIME I BOUGHT THE CAR IT HAS BEEN TAKEN TO THE WORKSHOP ON SEVERAL TIMES. IT HAD TO BE TAKEN FOR BAD SMELL COMING OUT OF AIRCONDITION, OR POOR APPLICATIONS OF BREAKS, ONCE UPON OUR COMPLAIN OF BREAKS, DEALER GOT THE BREAKING SOFTWARE UPGRADE. AFTER THAT TIME AGAIN I HAD PROBLEM, BREAK GOT JAMED AND I HAD TO APPLY HAND BREAK TO STOP THE CAR, I REPORTED TO WORKSHOP INCHARGE HE HAD KEPT THE CAR UNDER OBSERVATIONS AND THEN CAR WAS GIVEN BACK TO US. I AM NOT SURE THAT IF THIS PROBLEM DOES NOT OCCURED AGAIN.

WITH THIS WE ARE FACING NEW PROBLEM, AIR BUBBLE HAS SURFACED OUT ON THE OUTERSIDE OF THE 2 TYERS OF THE CAR, AND WONDER IF OTHER 2 MAY EVEN HAVE SAME OR OTHER PROBLEM IN THEM.
I HAVE GIVEN THE CAR SINCE LAST 15 DAYS TO THE DEALER TO CHANGE THE TYERS AND THEY ARE ASKING ME TO PAY 40% OF TYERS COST.

I THINK THIS CAR IS SOLD TO US WITHOUT CHECKING WETHER ITS SAFE FOR USER OR NOT. WE ARE HIGHLY DISATIFIED BY ANSWEAR OF GENERAL MANGER MR. SAMEER KHOTHARI AT BLITZAUTO.
I REQUEST YOU TO TAKE BACK THE CAR AND GIVE US OUR MONEY BACK SO WE CAN BUY OTHER CAR OF GOOD BRAND WHICH HAS SAFTY, QUALITY AND SERVICE AFTER SALES.

VECHILE DETAILS:
VIN NO.TMBDCEJ28A503400
CAR NO: GJ-5-CK 9901
COLOUR: RED
MODEL: FABIA ELEGENCE(PETROL)
PURCHASE DATE 27/05/08


DENISH KAPADIA.

Dear Ms.Thakre

PLease call when you have time and please do bother to update.

My car is with the AUtogrpah SODA for One MOnth and this is resposnse and support i get to use a SKODA Fabia.
A BLANK ANswer. I am extremely let down by my choice of your car.

I realy do not understand how on earth it can take one month to find one simple spare Parts

If you do care than please call and update.

Regards

Nimesh Dadia
[protected]

Skoda — bought new car and the company gave same no plate to two different owners

on 13th jan we bought car from artia motors in faridabad skoda laura and to our utter shock on 3rd of feb we saw the same car skoda laura with same number plate what we had.on asking the agency people they refuse to accept that they have commited this mistake.

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Hello Sir,
I have a Skoda Octavia car under registration number WB02U6555. I have sent the car to the authorised Service station of skoda i.e. Jia Auto in Kolkata...
After the inspection of the car Mr Sourin said that my car need a servicing and need to repair my fuel pump. But after getting the delivery of car against a billing amount of Rs 62392. But in two days time again my a.c, doesn't worked which they have repaired two days back. My indicators and head light does not work which they charged me two days back, my fuel pump is not working which they have charged me 43000 bucks to repair, my new door lock is not in function which has been replaced two days back...so I have to again bring my car driving 120 km from Haldia to the workshop. ...Furthermore, I used my car only for six days in the last 45 days paying the total amount of 85000 bucks ...and today I.e. 18/6/2013 I have again I have sent my car to the workshop...
So I wonder skoda has a very poor and cheaters service. It's better to giv u car to any road side garrage..dat could b better choice...I don't know I much would u b effected wid my complain I don't know, but I have BMW, MERC, CHEVROLLETE where dere service is outstanding...but SKODA people are simply CHEATERS!!!


Regards
Ibrahim Ali Shaikh
[protected]
[protected]@yahoo.com

I' m using SKODA LAURA for the last one and half year. Soon after the purchase all the three tyres bulged within 5000 Kms and this was reported to the service centre in Calicut and after several negotiations, the tyre got replaced. Again after 10000 kms the same complaint is repeating, in addittion to that there is a high humming sound, while driving. This was reported to the concerned and later it got confirmed that this is due to the mecanical complaint of the vehicle. My vehicle was lying in the service station just two weeks before for a duration of two months due to another major defect i.e. the Mechatronics Device of the car, costing about one and half lakh. But luckly this was covered under warranty.

I'm very much dissatisfied and dissappointed due to the poor service provided by the dealer in Calicut City. I was not abled to use the vehicle for two months and frequently visiting the service centre due to several complaints. I enquired this with some of the other Skoda Laura owners as well and there were also facing several complaints mainly with the very poor performance and unprofessional attitute of the dealer i.e. M/s. Marikkar Engineers, Calicut.

I' m using SKODA LAURA for the last one and half year. Soon after the purchase all the three tyres bulged within 5000 Kms and this was reported to the service centre in Calicut and after several negotiations, the tyre got replaced. Again after 10000 kms the same complaint is repeating, in addittion to that there is a high humming sound, while driving. This was reported to the concerned and later it got confirmed that this is due to the mecanical complaint of the vehicle. My vehicle was lying in the service station just two weeks before for a duration of two months due to another major defect i.e. the Mechatronics Device of the car, costing about one and half lakh. But luckly this was covered under warranty.

I'm very much dissatisfied and dissappointed due to the poor service provided by the dealer in Calicut City. I was not abled to use the vehicle for two months and frequently visiting the service centre due to several complaints. I enquired this with some of the other Skoda Laura owners as well and there were also facing several complaints mainly with the very poor performance and unprofessional attitute of the dealer i.e. M/s. Marikkar Engineers, Calicut.

Skoda - Laura — FOG LAMP FELL OFF

Dear Sir,
I purchased a brand new Skoda Laura on 17 April 2009 from Marikar Engineers, Kochi . Ive driven only about 1500 kms and then the right Fog Lamp just fell off. I complained to Marikar as well as Skoda and till now this has not been rectified under warranty. Today, The company replied backl stating the job cannot be done under warranty as thereare scratched on the Lamp which suggests an external impact. This is false and fabricated. There are no scratches and furthermore the lamp would have broken if there was an external hit and not the fitting inside.
I kindly request Skoda officials to look into the matter at the earliest.
Rajesh
Tel [protected]

hi all,
I completely agree to Shantibhai G. Tank for writing about 'Faulty AC' of skoda laura. Performance of AC in skoda laura is disgusting, it fells desert summer besides running the AC on full for quite some time. The car definitely has some problems of foul smeel. Also the service which is provided at the skoda garages are awful.

I too am facing the heat. on approaching the service centre here, ahmedabad, in the very begining the vehicle was taken to baroda stating the company is better equipped. then after four full days they give back the vehicle with the ac still barely functional. every now and then the same approach whcih is anti consumer is taken. Now when i am putting my foot down saying i need a resolution they are saying the warranty is over. on asking for the details of the initial outcome there is no data given saying the soft ware is changed and hence during the warranty they gave false hopes and now they are demanding money to replace the same admitting that there is a fault in laura ac. the manager then is not there. the data then is not there. hapless feeling is there.

No TEST DRIVE and arrogance of dealer.

excerpt,
Hello People,
I have been to Mahavir Auto [skoda dealer] at Hyderabad, along with a friend of mine who was willing to BUY a new fabia. At the first sight, the car looked just about OK ! from outside. But built quality and the INTERIOR'S were Pretty Up class !!. Soo far so good.

As i heard of some DISAPPOINTMENTS Under the Hood, in our forum. I thought of checking out personally with a TD. I asked the sales guy for a TD. To my SURPRISE he said that, They don't provide any TD service . I tried to find out the reason, he simply Replied back like this, "Sir, this is a product from SKODA. you don't need a TD to know it's performance ! !"

I questioned him, when The HONDA'S, TOYOTA's, BMW's give TD. why can't you provide ? ? Then, he pretended as if he got a call and just vanished from the scene..!!

Mahavir Auto being the sole dealer for entire Andhra Pradesh, this is NO WAY OF CUSTOMER SERVICE.

Guys, is it the same scenario with all Skoda dealers through out the country ?? or this is one of a kind incident ?
__________________
Regards,

UDAY

http://www.team-bhp.com/forum/indian-car-scene/36968-no-test-drive-cars-skoda-hy...⇄

hello
i had purchased skoda octavia from lucknow Autostrada showroom vehicle no.UP 32 AQ 8028 CHASIS NO TMBCGH72U006690 but the situation today is hopeless.On 2.12.2006 i got its clutch changed and paid around 20000/- for it that time my car had done 17325 kms as per invoice no.w110357 of autostrada lucknow.Today the situation is even worse my car has just done 27000 kms and the clutch is not working and the autostrada lucknow now demands Rs.46000 for its change.I am totally upset with this and now want that the company should take back my car.Even after spending so much no gain.Simply hopeless.

meri gaddi main short circuit ki vajah se aag lag gayi, jiske vajah se hamari jaan bhi ja sakti thi.is hadse main hamari family baal baal bach gayi .main apni car skoda octavia DL8CJ 5555 silvertones motar moti nagar, new delhi leke gaya .tata aig (insurrancecompany) ka kehna hai ki vo keval 50% claim denge, lekin short circuit company skoda ki vajah se hua tha .isliye skoda company se hamari request hai ki va hamari car ka full claim de kyonki company ka manna hai ki usme 60000 thousand ka kharch hai .plij mujhe 100% claim dene ki jarurat kare . amit kaushik s/o sh hariom, hno. 77/22, mahavir park gali no. 5, bahadurgarh. distt jhajjar .haryana -124507 car no. dl8cj 5555.

Skoda dealers are a big fraud. Be cautious of Giriraj motors in Gurgaon. The manager there, Darshan, is hand in glove in the entire fraud operation. Changing your car spare parts is something very common. Read about the problems with Skoda in orkut community.

They scam you with fake bills, duplicate parts, and ask you to change parts that are completely necessary. I heard people have even resorted to consumer and police complaints against theft of parts while getting serviced.

it is a very bad experience to go to mahavir for service of skoda. they change the parts which are in good condition in a service and say that the parts are gone in the next service. we give car for repair. but they make it more worse by stealing the parts and also not correcting the complaints we say to them. very bad service and charges are exorbitant. i came to know now, skoda dealers and service agents are like this all over india. company attitude should be changed for the better service.

plz send this link to skoda India ceo.
bye
dr rajagopal

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh

I had purchased Skoda Octavia car 2 years back, but having a very bad experience with your Surat (Gujarat) dealer with after sales services .At the time of delivary, car was insured very late . While servicing the car at your center the replaced parts are used and defective ones. The MP3 player was also replaced with a defective one. From a reputed company like you, we expect moral and ethic value to be maintained from your service center. We avoid sending the car for service with the fear that it will be replaced by defective parts . The value of the parts replaced are charged at a much higher price than the market rate of your Company. Last month during service the key cell was replaced and it is already not working.

Hope you will take remedial action for the sake of protecting your Brand Goodwill.

Please do the needful to satisfy our complain at the earliest.

Most 3rd grade service stations in Gujarat, Holded in Surat, Rajkot, Baroda, Ahmedabad Dealer in different name owned by one company. Do not buy skoda car at all, as cheats in service, spoils car and wait for another visit to make heavy invoice.

Kindly post all skoda owners in ahmedabad or saurashtra region your review so company occurs to know about service station jobs. Everyone is shouting but no one have seriously taken steps to complain till aurangabad. Do post your review without for skoda car and service stations

All those who genuine want to complain, do complain on


Ashwini.[protected]@skoda-auto.co.in
shyamala.[protected]@skoda-auto.co.in
jiri.[protected]@skoda-auto.cz ( this is most important email ID to complain straight to Cezok in head office of this car company owner.

Thanks

I have complained regarding the worst service of Skoda by Hyderabad dealer Mahavir Motors. I got an acknowledgement to my email address till to date there is no action

GUys DONT BUY skoda, if you have any intention of seeing you not scribbling on this platform. And the reason for this is TRASH*TRASH + CRAP Service center. the company Krishna Auots especially jalandhar, is full of the dumbest technical staff, i ve seen in my life. Even a courier delivery guy can do better job on your car than these company people.

i have a supreb and its just an excellent product but if you have any problem, you are gonna kill yourself for buying, after your unfruitful visits to the company...
Imagine when i have to tell the problem, the part, the replacement and the procedure of the Gear Tiptronic.
Man!! they asking Rs 27000 for a part, which i can get (same VW Passat part) online for Rs 1, 250 . wont you feel like killing self.

I don t know why they charged me even for the check up of vehicle, when i had to tell them the part that could be faulty without opening, AND THEY COULD NOT FIIND fault EVEN AFTER OPEING THE TIPTRONIC COVER!!!

GUYs don't buy it, Cars are fabulous but SERViCE SUCKS.

YOU will thank me later on for advice. i Know

D/Sir,
With respect & humble I have to say that we have not any complain in behalf of you.We want your help
to open SKODA AUTHORISED SERVICE CENTRE in DHANBAD.JHARKHAND.

Sir, We are interested to setup your PASSENGER CAR AUTHORISED SERVICE STATION in GOVIND-
PUR (NH) AREA.Dist:-DHANBAD.(JHARKHAND).Kindly guide how to go ahead & how much investment
in requirment to open your SERVICE STATION in DHANDAD.

To, Date:- 20.01.10
The Managing Director
Skoda Auto India Private Limited
A-1 / 1, M.I.D.C.,
Five Star Industrial Area, Shendra,
Aurangabad - 431 201
Tel: +[protected] / 222 / 333, Fax: +[protected], 6631199
24 hour helpline: +[protected]
Dear Sir,
SUB: Breakdown of our new Laura L&k Automatic since two and half month and continuous harassment from dealer Side.(Car No. OR 16-D 4101) Car Km Reading:- 4800 km
I, Shyam Sundar Agrawal, Managing Director of the company, M. R. Engineers (P) Ltd. I have purchased a new car model no. 2.0 TDI LAURA F/L L&K – AT on dt. 31/08/2009 from Mahavir Auto Diagnostics Pvt. Limited, Bhubaneshwar, Orissa. Complained on above Helpline Nos. but no response from your side. Before the contract the company officials assured me to arrange Registration No. 1 from any part of Orissa against Rs. 15000.00 apart from the registration amount. While my Car was running on road for 2 months without the cars registration, then I spoke to Mr. Pashu ([protected]), MD of Mahavir Auto about this, even then he dint take any action Mr. Pashu says “its none of our business” and GM says “it will take 6 months more”. Then I had to make my own registration from my place giving fine of Rs. 20, 000/-.
After 15 days have passed, I again wrote a letter writing that I have a problem with delay in start of AC which used to take 10 min. to start, low mileage which was 9 km/litre and then paint defect. First of all they made me wait for one week saying there will be company camp coming and will rectify your problem and extending that to one month saying me every time one week more and one week more. Finally driver (driver No. +91- [protected]) of skoda company was sent who knows nothing and tells me that you have to take this car to the showroom which is 500 km from my place. Then finally company sends a letter writing that we have sent our technician to your place but unfortunately the concern persists on Dt. Oct 20th, so you have to get your car to the workshop. It wasn’t possible as we had just one car at our place unless they could provide an alternative car which they couldn’t.
On 8th November, I went for a tour to Angul which is 300 km far from my place, Rajgangpur. I was riding the Car and car speed was 40 Km/hr and suddenly makes a warning sound and steering gets locked. After that it shows ESP Failure, Brake Oil failure and steering sensor failure. When I



complained this to Skoda service person Mr. Ali and GM, they asked to get the car to the showroom which was impossible. Then they finally sends a person that same driver to sort out my problem. He came and took my car telling me that we will sort out this problem soon and in fact we have lost a contract of Rs. 30 million due to absence in the meeting. Finally I was back home. After One Week when I asked Service person, he tells me that the car’s steering torque sensor is already been dispatched from their head office on 17th Nov, 09 and soon they will complete the work and after completion of work with the warranty approval of Skoda Auto India they will release the Car. When my Car was delivered to me on 6th December and i was taking a test drive with the driver sent by Skoda company, the car had following problems:-
1) ESP FAILURE
2) ABS Failure
3) TYRE Pressure Failure
4) Pick up totally came down.
5) Light Sensing Fault
6) Software Problems
7) AC Problem Still Persist
Again when I complained this to BDM, Mr. B. N. Pattnayak, he tells me that problem will be solved within 15-20 Days .Then finally the technician comes after one month on 5th jan, 2010 and takes my car. Now my Car is at showroom till date and they will be delivering my car by the end of this month. Your Company always speak for your service, now where is your Service.
So, this was the last option to write this letter to you as we have lost all our hopes and kindly please go through all my problems. Now we are going for consumer case and to the press writing we are been cheated as we have all the written documents. According to our belief now, we can’t take this car anywhere because you or your company are not the guarantor for my life. Either you give a replacement for this defective car or change our car to some other model or best option you can return our money.
Yours Sincerely,

Shyam Sundar Agrawal
Managing Director
(+[protected], +[protected]
M. R. Engineers Pvt. Limited
Jampali by Pass Road, Garvana
At- Rajgangpur, State- Orissa, Pin- 770017

SkodaAuto India Private Limited
A-1 / 1, M.I.D.C.,
Five Star Industrial Area, Shendra,
Aurangabad - 431 201

TN 34 K 9500
sir,
As our Skoda Car was left in your workshop for accidental works on 01.07.2008. we have given advance payment of Rs.400000/-on 08.08.2009.but the car is not ready till date. In their managment, they replied that we don't receive spares for car from Skoda Auto, Aurangabad. Hence their reply has been forwarded to you herewith. so the car was not delivered on 20th Feb2010
as replied by them. So We took road service vechicle to our custody and their vas 5051 machine in our custody. After delivery of our car, the service car will be handed over to Milliennium Motors coimbatore

This matter will be shameful to Skoda auto and not to milliennium motors.
Kindly look into this matter as earlier.

Thanking you,
B.Sivakumar.

Guys dont go for Skoda cars ever... I purchased a Laura L&K for my wedding & within 4 months the engine broke down.. after several communication tries... the local dealer service station people respond that the engine broke due 2 hydrostatic lock... we forwarded our problem to skoda auto (aurangabad).. they never inspected the vehicle nor came down to my city 2 check out... the company was just lip-singing whatever the local dealer was singing. I contacted the czech republic HQ of skoda... the guy just replies that your matter is forwarded to skoda auto india ltd. they will handle everything. After this.. i get a final reply very rudely from some skoda company guy... ..a complaint is registered in the comsumer court by us... now the skoda guys are coming up with a variaty of excuses to put the blame on us. Hope to win the case in our favor.

nobody cares i paid Rs.7000 instead of Rs.1000 which i was told before.
your workers broke my window lifter and stole my so many plastic parts...
i will never go to krishna auto again and never buy skoda product...
they made me sign satisfaction certificate by trickery... i warned my
friends and relatives don't go for skoda they all r thieves...


This is to bring to ur
> kind
> > > attention
> > > > > > > > that i m esteemed
> customer
> > of
> > > skoda
> > > > from the
> > > > > last
> > > > > > 3
> > > > > > > yr. i m
> > > > > > > > being harrased from
> krishna
> > auto
> > > > amritsar
> > > > > from
> > > > > > the
> > > > > > > last 10
> > > > > > > > days. i met with an
> accident
> > on my
> > > way
> > > > back
> > > > > from
> > > > > > my
> > > > > > > factory
> > > > > > > > and i thought of
> getting
> > it
> > > fixed
> > > > from
> > > > > krishna
> > > > > > auto
> > > > > > > > and i was told by
> service
> > manager
> > > > mr.navdip
> > > > > that
> > > > > > u
> > > > > > > have cash
> > > > > > > > less 100% insurance and
> all u
> > have
> > > to
> > > > pay is
> > > > > a
> > > > > > claim
> > > > > > > charge
> > > > > > > > of rs 1000. now to my
> > surprise i
> > > have
> > > > to
> > > > > pay
> > > > > > extra
> > > > > > > rs.10000
> > > > > > > > which i was never told
> before
> > and
> > > when
> > > > i
> > > > > > questioned
> > > > > > > that why
> > > > > > > > is it so the lady ms
> riya
> > was
> > > very
> > > > rude
> > > > > either
> > > > > > pay
> > > > > > > rs.10000
> > > > > > > > or forget about ur
> car...now
> > this
> > > is a
> > > > clear
> > > > > case
> > > > > > of
> > > > > > > > misleading and wrongful
> > business
> > > > tactics i
> > > > > would
> > > > > > > further
> > > > > > > > take this matter to
> > insurance
> > > ombudsman
> > > > and
> > > > > as
> > > > > > well as
> > > > > > > it
> > > > > > > > will lead to serious
> legal
> > > implication
> > > > i
> > > > > would
> > > > > > kindly
> > > > > > > > suggest u to release my
> car
> > as
> > > early
> > > > to
> > > > > avoid
> > > > > > any
> > > > > > > legal
> > > > > > > > implication with
> regards.
> > M/S
> > > Amson
> > > > > > Powertronics,
> > > > > > > 265, east
> > > > > > > > mohan nagar.amritsar.
> > Harminder sg.
> > > > [protected]
> >
> Car reg. no. is PBO2 AZ 5354

SkodaAuto India Private Limited
A-1 / 1, M.I.D.C.,
Five Star Industrial Area, Shendra,
Aurangabad - 431 201


Kind ATT:Mr. Thomas Kuehl / Customer Care Division of Skoda India



Please note that i have been regularly mailing to you for more than 30 DAYS BUT you are not responding back.
what impression of yours are passing to a consumer who bought a product of your company




This has reference to the conference call between Mr. Nitin Dikshit, Mr. Vikas Beraria and the undersigned on November 26, 2010.


In further continuation of my grievances,


It was communicated to me in previous mail that the engine will arrive from aurangabad on 22/11/10.


Engine of the car arrived from your Aurangabad site (Manufacturing Unit), and would be replaced in Delhi.

Post the discussion, I have visited the Delhi site (Dealership Fahrenheit) - where the engine has to be replaced.
It was really disheartening to see the engine / gear box / etc of a brand new car opened up and lying on the floor! (PICTURES ATTACHED)
More disheartening was the fact that the entire parts were lying in the open. And a major HEART SINKING point was that there were NINE THREADS missing in the ENGINE which definately cannot be done without a dust free environment (PICTURES ATTACHED) and proper Heat TREATMENT . As being an engineer, i understand that once the outer body of engine is given heat treatment, nothing can be done.You would surely appreciate that replacements of such order are, and should be done in a controlled, Dust-free environment and with CNC machines.

Further Discussion on conference call with Mr.Nitin Dixit And Mr. Vikas Beraria, i was communicated that Another Engine will be coming From Europe which will take another 25 days.
PLEASE NOTE THAT THE CAR IS IN THE WORKSHOP FOR THE LAST 46 DAYS ALREADY AND ALSO IT WAS IN WORKSHOP IN JUNE FOR THE SAME PROBLEM FOR MORE THAN 30 DAYS AND ALSO IN MARCH FOR THE SAME PROBLEM.
You have denied our request of taking the car to Aurangabad and making the necessary replacement there but you convinced that you will send engineers from Aurangabad with there perfect tools who will fit the engine but I understand that you cannot provide DUST FREE environment like in original machine shop in AURANGABAD

It has been months that I have been communicating with your organisation for a 'sad' mistake of buying a Skoda car. Please note that it is never a mistake of the CONSUMER to buy any product which is being advertised as a value for money. It is definately fault of the company if is not up to the standards.
As a consumer who has spend over 20 lakhs of hard-earned money for a brand new car, I certainly demand a replacement of this car. If a brand new piece has a fault, the entire responsibility to replace the car should be yours.

As a frustrated Skoda customer, I am also willing to give up the car for a refund of my money. I am also willing to get the depreciation amount deducted from the price of the car. However under no circumstances am I willing to accept the car with the replaced engine.
PLEASE ALSO NOTE NOTE THAT ALREADY I CAN DEMAND A COMPENSATION OF MORE THAN 5 LAC RUPEES AS ALREADY THIS CASE IS STRONG ENOUGH FOR CONSUMER COURT.HOWEVER I AM READY FOR ONLY REPLACEMENT OF CAR AND NO COMPENSATION.

It has been month to your promises for providing an alternate car. I have been offered a Toyota Corolla. This essentially implies that you equate a Skoda Superb to a Toyota Corolla!!! You should atleast keep your customer's status in mind and offer a car which is atleast equivalent to the car originally bought by the customer.

Please look into the above and revert. I would like to close this matter at the earliest.

Jitender Manocha

Dear Sir
I own a Skoda Fabia 1.4TDI purchased on 11 July 2008 from
KC Motors Jammu, bearing vehicle registered no. JK-10 5373, Chasis
No. TMBAED5J68A502614, Engine No. BNM253073
and I would like to draw your attention to my plight that being a
customer of Skoda motors, I have not been given a fair deal so far
from the concern authorized dealer of Skoda in J&K region which is KC
motors. In this regard I wrote to you in the past that is on 17th of
December 2010, but so far I could not get any concrete solution to my
problem.
So once again I would like to explain the ordeal I had to
go through in detail hoping that you would consider and get me out of
this trouble as soon as possible. In the month of June 2010, my car
broke down due to some technical fault, which I could not recognize.
Right after that I contacted KC motors in Jammu over the phone, upon
which they assured me to take care of the issue by sending some
technician to Ladakh as the vehicle was under warranty period, but
after waiting for few days, they suggested me to sent the vehicle to
Jammu, which I did so in the very first instance. After receiving my
vehicle, the dealer informed me stating that there was a major fault,
which would not cost me less than 3.5 lakh and even refused to tell me
the exact situation as they claimed that they could accessed the
defect only after conducting a thorough check up and it would be done
only after I would pay them the amount stated above, which I refused
to pay as being an authorized dealer it was their duty to give me the
exact information and offer me the best deal. After few weeks, they
again offered me to do the repairing at a cost of 2.5 lakh, which I
refused as I did earlier and in the end they offered me the repairing
cost at around 1.5 lakhs. At that point of time I got to know that
they are not going to offer me the appropriate deal, because being an
authorized dealer of Skoda they were bargaining as well as misguiding
their customer.
In this case I would say now that I have been
misinformed and misguided by them because if they would have told me
about the exact situation at the right time, I would have wrote to
you earlier or had brought my vehicle to Delhi for better and timely
servicing.
My ordeal does not end here, after few months of keeping
me in complete darkness, the KC dealer informed me that they are
closing down and cannot even repair the vehicle at any cost. Having
left with no other option, I decided to send it to a Skoda dealer in
Delhi. Thanks to Jai Motors, they agreed to help me out with the
repairing. Upon contacting Jai motors, and after thorough check up of
the vehicle, I was shocked to know that many parts of the car were
missing and tempered with, and it would be KC motors, which should be
held responsible as the vehicle was with them since June 2010. Due to
those missing parts as well as the defect, Jai motors informed me
that the repairing cost would be as high as 2.5 lakhs, as otherwise
the cost would not have been that high if the missing parts were
intact. Above this upcoming cost, so far transporting the vehicle all
the way from Leh to Jammu and then to Delhi has cost me not more than
30, 000 rupees, besides wasting lots of my time and energy and putting
me through mental agony.
Now, I am in a completely perplexed state of mind, as the
repairing cost is too high as well as the question arises in my mind
that, is this the treatment which is being meted out to each and every
privileged customers of Skoda motors? I have started realizing that
being chose to be a Skoda customer, I have committed one of my great
mistake of my life as against my earlier belief that I was one of the
privileged customer, being one of the first to own a Skoda vehicle
from the Ladakh region.
It is now in your hand whether to prove my present belief
true that I am a disappointed and unfortunate Skoda customer or I can
still proudly say that choosing to be a privilege customer of Skoda
Motors I made a great decision of my life. I hope that you would
consider my problem and give me the best deal and help me to resolve
my problem at earliest.
I shall be grateful to you.
with regards,
Tsering Tashi,
[protected],
[protected]

Hmm I appear to be a latest victim of skoda & their dealers. These people are liars and the cant stick to their committments. What a shame ... I suggest that Maruti is the best, at least they know the meaning of customer service and they are a more reliable brand than the Skoda.

SIR,

I would like to bring to your notice, in the month of September 2010,
I had sent my SKODA SUPERB CAR, registration number MH-20-BC-6857,
with a major repair as my vehicle had just stopped in the middle of
the road while crossing a small water puddle on the busiest roads. I
did not wish to meddle with it and hence immediately informed your
local Skoda Authorized Service Station M/s Navnit Cars Pvt. Ltd.,
Nagpur which brought a recovery vehicle and the vehicle was
transported to the Skoda service center. Immediately on getting to
dealer's service, we tried to inquire about problem, they asked us
to wait and we had received no reply. On asking the Service Manager
Mr. Paras, replied me that we will tell what exactly has happened
after inspection as they have lot many vehicle to service and only one
service engineers is available who knows the repairing of Skoda superb
(V6 Engine Model).
And after 15 days the service manager of Navnit Cars, Mr. Paras said
that this Skoda Superb car has a common manufacturing defect that if
the car is passed through water, at that moment the water directly
enters into the engine block and has extensive damage the engine.
Hence the engine has to be opened and overhauling has to be done, he
had given the estimate of Rs. 10, 50, 000/- (Rupees 10 lakhs fifty
thousand only) for repairing and make the car in working conditions.
They say that the damage is due to water logging and hence cannot be
covered under Insurance also. Then I contacted the Service Manager of
SKODA India Ltd, Aurangabad- Mr. Vaidya, he assured me that he will
talk to Mr. Paras and get back to me after conclusion. But to my
surprise, he even not able to turned up with solution and was trying
to give me messy answers. After my regular follow-ups, one day Mr.
Paras told me that he had talked with Mr. Vaidya and took special
discount as I am one of their prestigious customer since long time,
they will repair the car at Rs. 5, 60, 000/-. At that point of time I
got to know that they are not going to offer me the appropriate deal,
because being an authorized dealer of Skoda they were bargaining as
well as misguiding their customer.

By this time I was so irritated with their unprofessional nature of
the work and realized they were trying to extort money from me, I
again contacted Mr. Vaidya. He told me that let them open the engine
first and they will see what exactly happened to the engine chamber
and whatever parts gets damaged it will be repaired in lesser cost.
And if wish I can depute any person in front of the vehicle to watch
at the time of opening the engine.
After my person's regular follow-ups, they opened the engine at last,
and told me that only one piston has to be change and other are in
good conditions and gave me the estimation of Rs. 1, 26, 000/- for car
in running condition and asked for advance of Rs.50, 000/-. I paid
advance of Rs. 50, 000/- and request them to repair.
Navnit Cars took more than three months for the repairing of the car
and sent a bill of about 1, 82, 000/- and when I asked why the cost
increased when the estimation was much lesser amount. Then Mr. Paras
given the clarification that there was some mistake in bill as the
charges of interior cleaning has been charged twice and the repairing
charges also charged more. Then I had received the revised bill of Rs.
165000/- at which Mr. Paras told me that he will give some Rs.
15, 000/- discount in that cost. Then after when I reached there to
take delivery of my car I got surprise that Mr. Paras had left the Job
and no one to attend even after waiting for two to three hours. Then
after two to three hours Mr. Amit (Asst. Service Manager) approached
me and gave me outstanding statement and told me that I must clear the
payment with extra amount of Rs. 14000/- by saying it is my old
outstanding which I paid earlier and would not release my car until I
paid the full amount.
I requested to meet the owner of the Navnit Motors; he simply denied
to talk with me and ordered his Manager to deal me. Still I held my
temper even after the atrocious talks done by the accounts people at
the service center and settled the full account and took the car. On
reaching home I realized that there was heavy diesel leakage, to
which they promised me to do rectify the faults in next day as it was
minor problem for them. After the following day I sent my car to
Service station to get the problem resolved. On that day, they
repaired my car but during the washing process of the engine area fro
removing the excess diesel near the engine they did an open washing
because of which some water had entered the condenser of the
air-conditioning system. On that day they had sent my driver back that
telling that they will call him when the car gets repaired. The next
day when my driver went to take the delivery, they told that the
sensor, condenser should be changed as water has short-circuited it
.My driver had seen with his own eye that the Navnit Person tried to
clear the AC pump through water and its100% sure due to this the
condenser and sensor got short circuited. And now they are asking me
an amount of about Rs. 80, 000/- to rectify the AC problem. When I have
talked with Mr. Vaidya to intervene to help me, he gave me fantastic
idea to sell the car immediately, which is really never expected from
such senior technical person of the Skoda Company. I was literally
amazed what impressions of yours are passing to a consumer who bought
a product of your company.
I would say that Skoda after sales service is terrible, pathetic and
disgusting, after paying such a huge sum of money to repair, every
time the car is taken for Service, the dealer Navnit Cars in Nagpur
rips me off of lakhs of rupees.
It seems that you people are doing a favor in convincing the dealer to
get the job done on paying Rs.80, 000.00, But for you kind attention I
would like to make it clear that the customer using car like Skoda and
already paid huge amount of lakhs of rupees for repairing does not run
behind mere Rs. 80000, but as the car was at there at Service station
since last 5 months, the AC was short circuited due to their fault
and I have no intention of paying them a single penny.
Now, I am in a completely perplexed state of mind, as the such kind of
fraud happened under your banner as well as the question arises in my
mind that, is this the treatment which is being meted out to each and
every privileged customers of Skoda motors? I have started realizing
that choosing to be Skoda customer, I have committed one of my great
mistake of my life as against my earlier belief that it was one of
the great privileges I had being a SKODA OWNER, being the owner of
three cars of SKODA. It is now in your hand whether to prove my
present belief true that I am a disappointed and unfortunate Skoda
customer or I can still feel proudly say that choosing to be a
privilege customer of Skoda Motors I made a great decision of my life.
I hope that you would consider my problem and help me to resolve my
problem at the earliest. Otherwise I will have to resort to legal
methods for resolving my issues.


--
*Regards, *
**
*Santosh Taori*
*
*[protected]*

Hi,

uday:

Reg: No Test and Customer Service.

I am Having a Skoda Fabia, Bought the cars Four months ago at Mahavir Auto, Jubliee hills. I found the best service from them.gave me vechile for test drive drive and delivery the car in a week. i really appreciate them for the service there provided.If you want to check please walking to Jubliee hills Mahavir Outlet.

Regards,

Karthik

To, Date: 25/07/2011
Customer Care,
Skoda India Pvt Ltd,
Aurangabad,

Sub : Supply of Defective cars with Heavy maintenance
Ref : Fabia HTP Classic, Registration No : AP 09BS 2900, Model : Dec, 2008

Dear Sir,

We bought SKODA FABIA bearing registered number AP 09 BS 2900 in the
Name of Goverdhan Industries at Mahavir Skoda, Somajiguda, Hyderabad.

From the date of purchase we are facing lot of problems with the Car Engine, break system and with A/C system.

Engine also got stopped all of a sudden in the middle of the way. we complained the same to Skoda service centre .After a lot of struggle they changed the head of the engine (It is a shameful thing that company like Skoda have to change engine head in first year).Even after replacing the head we are facing same problem again and again.

Recently while we were on the way to hospital with a pregnant woman all of a sudden the car get stopped in the middle of the way and in the middle of the traffic. And we get humiliated with the public around us and we have to travel by auto to hospital in such an emergency case. .And once while we were on the way to our industry which is 80 kms away from city again all of a sudden car get stopped in the middle of the high way during the night time while returning to home. This kind of incidents occurred many times with us

After the 2 years warranty period also the problems are same with the car and we nearly incurred Rs 50000/- to 60000/- and we have to send the car to showroom for every two months for repair.

Sir Money is not a problem for us as we are already using so many cars. But using SKODA FABIA is like giving torture to our self and my whole family members fear to travel in SKODA FABIA. People Buy Car for their comforts and Luxurious but here the case is different, we buy FABIA for taking headache and giving problem to my family members and also to spend a lot of money for repairs.

Recently in the month of JUNE we send the car to showroom as it is giving Jerks and getting stopped in between and they charged nearly Rs 20000/- for the problem. But after 10 – 15 days the car is getting same problem again and now when we send the car for the checkup they the are demanding Rs10000/- more for the repair. Is this is the way you CHEAT THE CUSTOMERS repeatedly in the name of services and spares.

We are having so many brands of cars with us like Honda, Toyota, Hyundai, and Ford and even we are also having TWO SKODA OCTAVIA with us. But we are not having any problems with Skoda Octavia and even with other brands,
Right now our car is in the servicing centre it self and they are asking to change RELAY for which they are charging around Rs.8000/-

As the problems are coming very repeatedly again and again, we are requesting you to replace the car with new one.

If no action is taken in this matter we will take this issue to the Consumer Court as well as to Media. So that people will get aware and every one gets to know that Skoda is manufacturing defected cars and cheating people on the name of service and spares.

Hope, my problem may get solved at least from the head office this time.

Awaiting for your kind response.


Thanking You

For Goverdhan Industries
Add: 7-4-136, Gaganpahad, RR Dist
Hyderabad – 509323, AP
Email: [protected]@gmail.com


Yashasvi Agarwal
[protected]

Following is the sequence of events and suffering, I have gone through ;

1. Within 1 month of buying the car, a tyre got burst from the side, and the Skoda accepting the poor quality of the tyre replaced it.
2. I got my car’s second service (Free) done at Raipur within the stipulated time, and to my surprise I was charged for the same and told that the free service is done only where you buy your vehicle.
3. When I went for my third service, I was told that none of the earlier service was entered in the log book . This again was strange as I still have the bills for the amount paid on service.
4. There was a slight vibration in the vehicle right from the beginning and I discussed it earlier ( in 2008 only )with service engineer and he also took it lightly and said that it was a small issue and would get rectified by proper tuning only . I also did not take it very seriously and later I had to get the engine head replaced by paying Rs.50000 ( thanks for the extended warranty given, otherwise it was costing more than 1.5 lacs ). Perhaps I would not have paid this amount also, if your ‘highly qualified’ service engineer would have identified this problem within the warranty period . And I seriously doubt this was intentional and I was not told so as to not give a bad signal about the quality/maintenance, as I was about to buy a new Fabia for my brother also which I later did buy.
5. Recently two front tyres (make- Matador) got burst from the side, at the speed of 40 -45 kmph, and I am very fortunate to be alive and writing this mail to you .And if you believe I am not driving your ‘Superior engineered and high quality product’ anymore as I don’t know what will be the next surprise.

All the above does not seem true for a product like Skoda, it seems I am speaking about some down market brand.
I hope all the above opens your/Skoda’s eyes to see what is happening, and I am also very sure this is something you are well aware of, but by virtue of your role you have to pretend ignorant.
My concern now is not with what I have suffered earlier, but about the tyres.

Please rest assured, this time I am not going to let it go and would take it to the highest possible escalation level (even legal /media if required).

Dear Sirs/Madams

For your kind information regarding Skoda Fabia Diesel Elegance

1- No pickup
2- No mileage only 14-15 km/ liter
3- Costly maintainance
4- Costly spare
5- Service very bad & any type of fault due to manufacturing Skoda will not take responsibility
6- Before purchase of skoda vehicle best service will provided in India than other
7- At the time of delivery commited items not provided nor phone will attended
8- Skoda help line also helpless because after complaint no body will contact you & this is costumers duty to contact him & recieve unsolved message

Thanks
Arvind Kumar Mishra
Fabia Elegance TDI
Purchase Date 07.03.2012
Purchased From Dev Bhoomi Motors Gutkar Mandi Himachal Pradesh
+91-[protected]

Skoda having hand in gloves with their dealers (in Chandigarh) allows them to cheat customers or their key employees receive cut/share from the dealers. Do not be surprised to note that while customers are asked to sit in lounge whether any proper service is done or not. Dealers just wash the car and charge for various works and activities which they do not perform. Do be surprised if your turbo/components are changed during any of service as there is evidence of history of such cases. While been in touch with Skoda India also they just take it easy and evade the issue and go all the way to protect dealers. We must try to contact Skoda International or file case in Consumers rights protection court.

Gurudev Motors- Chennai base dealer has not having proper Service Technicians. I have sent my car (Skoda- Superb) for more than 6 times for Seat Rattling Noise as Compliant, but they were not able to rectify the same and also not given proper attention to rectify the same. They have kept my car in the Service Shed for 13 days and not able to do the needful. I request to to kindly look into this mater urgently otherwise I 'll write to Global CEO for this Compliant.

Thanks
Subhash Gupta
Car No. PY01 BE-2845
Cell: [protected]

Skoda andhra is worst at service

Don't buy Skoda cars they are just cheaters.

i want share about Skoda Rapid before 5 month i purchase a car. yesterday @ 20:00 hrs not it start immediately i contact person but irresponsible answer. today they take at car @ 11:00 hrs. but they not tell anything from company side. after evening the told problem in injector. then we told change and give part but they answer injector cost is 21000 Rs. but 3 injector problem and service charge. there answer is diesel problem OK i can do what they want replace the part still variety period is there. company MD saying we will check the diesel in Bangalore lab. May be diesel problem u want put money they told as. will put any were diesel. the injector should be work. the injector part is may be duplicate.now the blaming as. so viewers pl don"t purchase the care SKODA. this my advice.

Anandgeorge
Tirunelveli.

Dear Sir,


Please see the difference in quotation from your reputed dealer which
shows that either they do not follow the standard practices of Skoda
with respect of the service and prices or Skoda did not fix any
standard practice with respect of service and Prices for their entire
dealers. I would like to know what is the standard practices of Skoda
with respect of the service and prices if it is fixed by the company
for their dealers.

Recent telephonic communication is attached which is very pathetic
that Mr' Sanjeevan said Raghav don't want you to come Nawab Motor but
i will help you,

And you can check how Raghav deal with me too.he said he was not aware
that i will cross analysis the quotation or he don't want to go in
analysis, he just want to know whether i want to get service or not,
He said as per tele-communication quotation 9500 and written quotation
of 7000 is justified, he is not concerned about other dealer what they
quoted . Such kind of reply i was not expecting know i want to know
the exact price of 3rd service from skoda and the standard practices
being followed by dealers.


Regards

Pratik Jain


From: Pratik Jain, GEP EHS
Sent: Monday, January 20, 2014 10:38 AM
To: Sudhir, Srinivas (Skoda Auto India) (srinivas.[protected]@skoda-auto.co.in)
Subject: RE: Issue in Quotation


Dear Sir,


Please check both the quotation now.


There is a difference of 5000 between both the quotation for the same
service and same car.


Regards

Pratik Jain


From: Pratik Jain, GEP EHS
Sent: Friday, January 17, 2014 11:43 AM
To: Sudhir, Srinivas (Skoda Auto India) (srinivas.[protected]@skoda-auto.co.in)
Subject: Issue in Quotation


Dear Sir,


Please refer the quotation for 3rd service of my Skoda Fabia HR51 AL
4059, which have a difference of INR 5000, Such kind of practice
would create issue and panic between customer, I asked the quotation
from these 2 center because last year my friend paid less than me for
his car service, We both have purchased same car in the same month
same Variant and difference of running is 1000 km Approx only.


So in order to know the reason I asked the quotation and its quite
surprising however on telephonic discussion both asked me for
different price as Nawab motors asked for 9500 however now quotation
given for 7000 and Arshia Motors given telephonic quotation for 13000
however in written they asked for 11000, a part from that in their
quotation there is a difference of INR 5000 for the same service.


I could not understand both are using same engine oil then why there
is difference in cost however VAT is more in UP than Haryana, I have
discussed with Sanjeevan already that quoted price is included all
service tax and VAT from a phone call.


On Phone they asked me 4.5 liter (Nawab) and 3.8 Liter(Arshia) oil is
required in Skoda Fabia by respective center however Nawab motors
given the quotation for 2.8 Ltr only now.


As I working in corporate I knew that the service standards and
process are same all over India for providing the service but the
variation in price of service is quite surprising, I just want to know
why there is difference of quoted price.


And you tell me where should I go for Service and what would be the
best price for the 3rd Service.


I am looking forward for a quick reply from your end. My service is
due on 19/Jan/14.


As usual I have all the telephonic conversation recording with me.


Feel free to call me in case of any query or give me your convenient
time to discuss the same.


Regards

Pratik Jain

[protected]

I own a Skoda Superb Purchased in 2012. Rs.28 Lac car is worse than an auto richshaw in terms of Problems and Hopeless Service.

These Skoda workshops just want to make money and are good for nothing.
There is no standard of pricing and just want to add all that can be added in a bill.

No proper place for the owners nor any Customer service.

A regular service takes atleast 2 days at Skoda unlike 60 minutes that TOYOTA takes,

Skoda should do something or else they will be vanished from the indian markets very soon.

Think twice before purchasing a Skoda Vehicle.

DO NOT BUY Skoda Cars, their after sales service sucks! Engine reliability is very poor - my Rapid diesel fuel injectors failed below 30k kms. No response from dealer TAFE Access in Bangalore even after speaking to their so called srvice manager. Spoke to the Skoda service manager who responded after 2 weeks of consistent mails. Result is still the same - no solution to issues and my car is off road for last 3 weeks and no solution in sight either.

My three advices to potential customers - DO NOT BUY SKODA, DO NOT BUY SKODA & DO NOT BUY SKODA.
If you want it as a piece of decoration in front of your house - the right car as it will be immobile once you have issues and off road for couple of months.

Sagar Auto tech Mysore, Karnataka. not providing retail invoice of my vehicle skoda fabia (KA-55 M-2769) regarding this already I had complained lot many times to customer care & wrote a mail to customer care as well as Sagar Auto tech Mysore n Area sales manager(ASM) Mr. Ashwin also but still now they are not providing me the retail invoice

This is Skoda India & their dealers...
First of all I'm writing this email to the core of disappointment. This is only with service with pathetic experience.
I do come from Sales & Marketting department as Solution Architect Manager from one of the renowned company Hewlett Packard. I do have my own self respect.

To let Skoda India know that I'm not a beggar for your Dealer Vinakaya Skoda Service to treat like one !!!

A brief description about CRM Ms. Shantha & her behaviour very unprofessional, unethical, rude, arrogant & pathetic. Vinayaka Skoda never expected a customer would be treated in such manner. Having her team surrounding her & insulting me, what was she thinking of herself, don't I have my own self respect ??

It was waste of time for me, Varsha wasted my time asking to wait till thursday for a positive update but I ended up getting a insulting reply from CRM Shantha, utter waste of time, Vinayak Skoda at service pathetic experience.

First off all the Service Advisor (its important I respect every new guys job, so I'm not going to mention his name) did not tell me that my ABS issue will not be covered under warranty then he mis lead me by charging 5900Rs, thats because he has been trained like that but obvious when you have CRM like Shantha. If VInayaka Skoda wants some fundraiser I will help them instead misleading the customer & looting. Let them keep that money as a CUTOMER GOODLUCK.

An Advice to Ms.Shantha learn some softskill, because customers are not beggars & Ms.Varsha I would appreciate you wasting a customer's time which you requested me not send an email to Skoda India.

Here I don't blame the Service Advisor boy, I blame the kind of CRM Ms.Shantha Vinayaka has hired to be rude to customers

Now when I'm trying to understand why Service Advisor did not help me ?

" Ms Shantha was very rude in her reply telling I'm sorry we cannot cover it under warranty after fixing my ABS, if my bumper paint had come out & when I fixed the painting why would it effect ABS, where is bumper & ABS ??????? For this Ms. Shantha's reply was may be you have met with a fatal accident, did she expect the customer experience a fatal accident or may even die & thats the reason ABS is not covered under warranty", "Why wasn't I educated ??? " In that case starting from now everything issue of my vehicle will not be covered under warranty ?? bcause of the bumper ?? utter non sense talks & time waste. No Brain talks from Ms. Shantha & Varsha. Keep my car 2 days & get the car in return with all dirt & dust. is this is how you treat customer. Oh I see, first check the customer if he is a privilage customer or not. basis on that you differentiate if the customer is privilaged or a beggar & that is why Ms.Shantha had that odasity to speak to me.

Ms Shantha's Reply,
"I'm Sorry" which means "Do Whatever you want to do I don't care" is this the kind of attitude of CRM ??. She & her team here in Vinayaka needs to learn not to cheat or misguide the customer.

Ms Shantha was very arrogant to me which made me to put my head down & step out of the service centre.
Ms Shantha is of the worst ever CRM I have ever met, I'm still in a state of shock being at their teams fault she was trying to put the customer at fault end & stating that her team is on right side. The Pathetic CRM I have ever met. The Management really needs some learning & stop mis leading or cheating the customer. It was so disheartening that Ms Shantha was replying me with hypothetical answers.

!!! Is this the SIMPLE CLEVER MOTO OF SKODA !!!
If this was not going to resolve then why was time a waste, straight forward the reply should have been "We here in Vinayaka Skoda like to mislead & cheat the customer, it doesnt matter customer is always at fault & we speak rude & arrogant to customer".

Another Simply Clever MOTO of SKODA, WHEN Ms.Shanta spoke to me was it professional ?? here is the super & professional, Note: the below is based on true stroy & Incident

Pathetic & funniest part is to pick up my car the driver calls me asks "Sir I will come by Rickshaw, will you pay me the money" lol... Looking at Ms. Shantha's proffesionalism then what else I will expect from a driver... Kudos to Skoda India for having such an amazing dealer. 😂😂😂😂😂😂😂😂ðŸ˜�...⇄

Varsha thanks for wasting my time & Ms. Shantha so called CRM thanks for your sorry its understood what the Skoda all about.

Does Skoda India wants to treat their customers like this ????????? I want my issue to be resolved Or I can post the same in Consumer Court.

Regards,
Mitra Daniel

Two yrs back some time during march or april due to natural disaster had a tree fall on my car and had to change the roof completely as the same could not be repaired.
Had left my car for body shop at bangalore vinayaka service center and the needful was done, but after 2 months found few bubbles and cracks on the roof and the same was highlighted to the body shop manager. After checking he told he will call the painter from the company (Skoda) to check and get the same rectified and re-painting was done. As usual after few months could find couple of air bubbles all over the roof.

Had no hopes so dint want to leave my car for re-paint at vinayaka skoda service center and with great difficulty convinced the other service center to look into it and left my car for re-paint for the 3rd time at Tafe service center bangalore. I had detailed discussion with the skoda area managar and was assured that complete care will be taken, i will personally look into the issue & experts from company will come and check and will arrest the issues all such hopes was given but nothing was honored.

Exactly after 2-3 months i am able to see bubbles on the roof and got this to the notice of the area manager and got the same assurance :-)
i seriously don't understand being such a big brand can't skoda rectify the small painting issues ?? does it really take 4-5 attempts for repair ??
this shows the quality of work done from skoda and we as fools have to believe ur dealers and employees.

I need a letter from skoda stating even after 3 attempts they are not able to resolve the issue and need the communication on skoda letter head.
This week will go to Tafe service center and handover the car and you guys can do all required R & D with my car. Really fedup with skoda service. This is not the only instance, damaged tyre was given at time of sale had to fight back to the new tyre, extended warranty was not handled properly and had to do multiple calls and send e-mail to get the same. List can go on and on.

Seriously never thought the service levels will be so pathetic at skoda. Hoping to get the required support from skoda before i escalate the same to the media.

Skoda is still the same, carrying in repo for harassing the customers to its best and then at last last just say sorry.

I have the same experience with skoda (wheelocity motors pvt ltd, JAMMU). For purchase of any vehicle the waiting time is of about a month. So I booked the skoda rapid rider on 04th September 2020 and today is 25th October 2020, the dealer has totally refused to deliver the vehicle after almost two months. I can't share the experience of harassment which I have to go through from the day I booked my car till today for onetime delivery of the car, which I have booked. Every time you ask for availability of car booked, they simply refused and pushed for purchase of higher variant.

Skoda has no value for customer.
Worst experience with SKODA at wheelocity motors JAMMU.

Model: Octavia Elegance . Engine No: ALHE24164. Chassis No: A007975 .Delivery received on 18th July evening from JIA Auto sales PVT LTD. 234/3A .AJC Bose Road .Kolkata : 700020. State West Bengal .Country : India

Dear Sir;

I had such a high degree of respect for the track record established by SKODA Motors in rolling out products of superior quality for over a century that I had no hesitation in driving away an OCTAVIA from the show room without a test drive. Though I may have purchased your new edition of Laura Elegance if I would have been properly briefed on its excellent features and advantages.

But I am sorry to tell you that this is perhaps the greatest blunder I have committed in my life. I have had nothing but problems from day one. To add to my misfortune, I have a dealer who seems to be totally disinclined to be of assistance.

I was given a test drive of Laura automatic and was impressed by the look of the car but as Calcutta road are congested therefore I preferred to go for a manual car instead
I went to your dealer – JIA AUTO SALES LTD, AJC Bose Toad, Calcutta on 9th July 2008 with the intention of purchasing a SKODA Laura Elegance. Since the people at the showroom were not able to convince me on its performance on road I decided to go for an OCTAVIA, as it was a tried and tested vehicle. I decided and impulsively booked an Octavia Elegance and paid Rs. 50000/- to Jia Motor .

In absence of the brochure for the model I could not get an idea of the exact features that the model has, I expected that there would be a DVD sound system in the car and I told Mr. Rohit the Sales Manager to confirm me on the same, as previously I have only used top-of-the line sound system in my cars. He assured me that even if it is not here he will somehow manage to get one .

On 12th July your sales manager was intimated on the delivery of the vehicle booked by me to be on 18th July and I specifically requested to hand over the vehicle by 2.00 PM.

Without proper information on the delivery from your dealer we went to the dealer at 4.00 PM and found that the vehicle was yet to arrive at your showroom. It arrived at 6:00 PM and was handed over to us when it was almost dusk. There was confusion about the accessories, registration number plate etc., and we found our selves completely neglected in absence of a proper navigator to brie[censored]s on the matter . Mr. Rohit was not to be found anywhere though he was repeatedly called by my colleagues and by me on the delay and on the music system. The delay not only has jeopardized my work and ruined all the arrangements made for the ritual ceremony that one does on purchase of a new vehicle.

With prior intimation and proper brief from your end I could have installed music system of my choice on the day of the delivery and also could have through checked the car accessories in the day light if I would have got the vehicle on time.

While driving back to my work from your showroom the engine stalled five times. Firstly, I thought I might be the fault of the drivers. When I took over after the vehicle had automatically stalled thrice, I found that the Odometer was not working. There were no splashguards at the wheels, which are most essential on Calcutta streets during the monsoon.

Next morning I noticed that the plastic covers were unsealed and seat covers were stained.

The next day when we got in touch with the dealer regarding stalling of the engine, non-functioning odometer and the splashguards, their representative arrived and along with my colleagues found the fuse to run the odometer was lying inside the ashtray. It was clearly evident that the odometer had been disconnected to conceal the fact that the car has been used by your people prior to the delivery.

We were asked to go to the dealership by their representatives for having the splashguards installed against charges. When we went to the dealership they could not find splashguards of the right size to fit the vehicle and we had to return without the flash guards. We were again instructed by Mr. Rohit to send the car to the workshop for fixing the splashguards against charges.

We could never understand the logic of providing splashguards for the rear wheels and customer having to pay for the guards on the front wheels. It seems rather curious to me. I would have not ever hesitated to purchase these essential accessories, if told by the dealer’s people.

It is amazing that a SKODA Dealership does not have a stock of minor accessories.

The engine still keeps stalling twice or thrice a day. And though I was lucky to escape major accidents twice on the highway (Eastern By Pass) but could avoid pubic agitation for blocking the way.








From the evidence of the odometer having been disconnected; the stains on the seat covers, the malfunction of the system that has caused several interruption while driving and our having to wait for four hours at the dealership, we are unable to accept the vehicle as a fresh and new one.

So what we have got is a “USED CAR”. On top of that with all its faults what we have with us what is commonly called in the USA – a “LEMON”

Whenever I call up the Manager of the dealership about fixing the problems, I get to talk to one his juniors has only advised us to have patience the issue will take sometime to solve and has differed the matter .This has been going on for a week now.

I have complained to the Customer Care Service 5/6 times but have never received a proper response except a show of arrogance.

Mr.Rohit who showed his interest and called me on 24th July to solve the matter, failed to be on time at my office on 25th July at 12.Noon as agreed upon, I had to rush for a meeting and visited your showroom while coming back to meet your General Manger and to speak to him on the car matter and an allegation brought to my notice by Mr.Rohit that a person from my office has made a call to Ms.Suchorita Majumdar of your showroom and she has felt insulted by the communication.
Since we knew that the allegation has been brought to divert the attention from the actual crisis, We requested the lady to show the number that she has assumed to be ours, as expected she and the rest of the showroom staff found to be nervous and ultimately showed us a number that does not belong to us ..
Yes, she was called by my colleague twice once around 3.30pm to seek her help to speak to the higher authority and next at 5.51.pm to get her feed back as she assured us to help . So the question of insult does not arise .

What an excellent way to help us, instead of trying to solve our problems they are now resorting to counter allegations.

The entire episode has disturbed my peace of mind and created a great deal o[censored]nnecessary tension. In fact it has created a phobia about purchasing a brand new car.

My faith and trust in SKODA has been totally shattered. I regret having made a wrong choice. I could have easily gone for another premium brand (because my budget was
Rs.16, 00, 000/-) from a dealership run by knowledgeable and sensitive people.

To conclude, the facts stated above are proof that we have not been delivered what we were promised. We have paid for a used faulty vehicle, which is not serving the purpose for which it was purchased. This is a clear case of breach of trust.


With the interference of Mr.V.K.Soni general manger Jia Auto have made the matter worst he assured on replecement of the vehicle and requested to handed over the used Octavia to him, he later took the car to his showroom and thenafter failed to keep the appointments and his committments of getting back to us on the replacement of the vehicle .

Rather he has mailed us on 6thstating that the car is ok hence he has solve all the disputes after the car was taken to show room...
I, therefore, request you not to force me to retain the afore mentioned vehicle and seek for more trouble in future instead to do the needful to have an everlasting relationship with you .


I shall highly appreciate a response from you.
God bless you all.

Sincerely yours,

Niladri Biswas

Niladri Biswas My mobile number is +[protected] I mailed my complaint earlier about a usedand disputed car being delivered to me by Jia Auto Sales Pvt Ltd ..Kolkata .India

Regards

Niladri Biswas

Skoda/ Laura — Non Functioning of Music System

Laura automatic for last 6 months no part avaliabler for reparing the music system thus no CD player & Radio working

Hi! I bought a Skoda Laura L&K A/T. I am fed up with the car. It must have gone to the garage atleast 10 times in 2 years. Everytime I complain to Aurangabad there is no response. Skoda India is taking things very lightly. Autobahn is a screwed up service center. The car I don't think is meant for Indian roads or I think they have thrown all defective models in India and Skoda India is not ready to accept it. I have so much of rattling noise from the doors they are not able to rectify. I also asked them to return my money but no reply again.

these skoda peoples r of thick skin!!!
they care hell form there customers,
i would definitely say beware of these peoples they cheat u like anythings...

I Sachin Lodha is owner of Skoda Laura (L&K), I have problem of AC of my car all ready complaint of same is registered 31A101609. i had sent my car on 21/1/2009 for servicing at asset auto (i) pvt ltd. as there was problem in AC. After through inspection it was told by service advisor that condenser of AC need replacement. I took estimate of 19544/- same and then gave confirmation on same day for condenser replacement. He demanded some advance for procuring material I paid total amount in advance.



They replaced my condenser on 22/01/2009 and said that work is done ok. But from very next day i found that AC cooling is not proper. As i was out of town from 24th to 26th when i returned i visited service station where on again checking they said "AS PER WORKSHOP DIAGNOSING AC COMPRESSOR FOUND INTERNALLY DEFFECTIVE & NEED TO REPLACEMENT". They again gave me quotation of 50160/-.



i don't understand that was there problem in condenser or is there real problem in compressor. or problem is something different.



Sorry to say these people are making business of this. Ultimately we are sufferer creating bad impression about SKODA.

hello arya please call me i will be talk in your mobile only you will call me this number [protected]

i will be wait you calling

I HAVE PURCHASE SKODA LAURA.FROM DAY OF PURCHASE A/C GIVEN PROBLEM, NO COOLING EFFECT, INSPITE OF CHANGE OF COMPRESSOR, NO ACTION BY ANY SKODA AUTHORITY, I AM NOW THINKING TO GO TO CONSUMER FORUM TO ADDRESS MY PROBLEM,
WORST POSSIBLE ATTENTION BY MANUFACTURER., CAN BE RATED BELOW ONE STAR .

CAR REG NO-HR-51-AK8478

OWNER NAME-K.CHOWDHURY
C/O SAI TUBES PVT LTD
PLO T NO 46-SECTOR 27A
FARIDABAD

I am also frustrated with Skoda service support. I purchased Skoda Octavia in Jan-2004 and just after 30, 000 kms, its tyres got damaged. When contacted the Skoda service dealers, they mentioned that lower quality tyres have been used in that "lot" by mistake, but they can't do anything about it.

Contacted with consumer complaints dept of Skoda India and their response was pathetic.

-Deepak Gupta

I own a Skoda Laura Apr 2008 Model. Came with Dunlop Sport tyres. Left front blew up after 4000km and I was really lucky to survive. One tyre and rim replaced after 2months !!

Dunlop does not manufacture tyres for cars in India. These were rejected tyres picked up at cheap rates from East European country.Obviously there would be Blebs, bloating and blow ups !!


Second tyre went off at 27000km and ultimately the third one blew up at 28000kms

In addition I have had a clutch full assembly changed twice, horn changed twice and a turbo changed once.

All this before I have touched 35000kms !

Dont waste your time with Customer care- neither they have any say with the dealer or with the company management. They are glorified telephone operators.

I would suggest develop a personal rapport with your dealer


Arun

Am not surprised, the dealership is pathetic and their 'carry a damn' attitude is really bad. The product is great, but losing out to bad service.

Anandh.SP

this is reg the bad experience i had purchasing new FABIA.
I booked a FABIA under the name Mr. Pramod Kr. Gupta on 03.02.2008 thru Oberoi Motors, Dehradun. i had even given a booking amount of
Rs. 10000.00 as i was confirmed a delivery by 12.02.2008 for Satin Grey in Classic.
i again visited the showroom on 06.02.2008 when i was reassured the delivery by 12.02.08.
Yesterday i asked my ICICI loan agent to reconfirm the delivery, when we were on a conference call. Mr. Amit the sales executive at Oberoi Motors asks the agent to misguide us and ask us to pay another Rs. 100000.00 as down payment and once the payment is done then they will take another 15-20 days for the delivery and 12.02.08 was confirmed just to get the car booked still if the customer is in hurry then convince him to buy white color in ambiente which is available, this was all that i was hearing.
i was really shocked to hear this from a company that is has just started to grow on customer confidence.
when i contact other dealers in Delhi or haryana, none is willing to offer the car for other state as a pact between all the dealers.
Because of this monopoly we customers are being taken for granted and are cheated which is bringing a bad repute to the SKODA.
finally i have planned to drop the idea of buying any Skoda car,if this is the servise before sales then what it would be after.

Thank god you chose the right path
I am still suffering from the bad quality of LAURA L&K
I wount advice any body to buy Skoda

Yes i did
manik.[protected]@espl.in

There is a weight and abnormal tire wear out problem in the Laura as rightly pointed out by you. Any amount of Wheel Alignment or Balancing wont help. The tyres on this car dont go more than 40000km whereas on other car you can get up to 65000 with normal driving and following tire rotation and alignment schedules. Some how this car is a BIG LIABILITY and I hate myself for buying it. Toyota and Honda are better options.

superb the premium vehchile from skoda have worst service as far as warranty and parts are concern, i have a superb three years old and hardy driven 20000km coz of small parts problem and frequent repairs and dealers are helpless, only reply parts are not avialable.

god know what happen to them who buys the new version on 20009 feb lunch of new superb.

worst service and attandance, these people have taken us on ride after selling the vehchile.

msut be donre somthing with vinayaka skoda also which is new service centre in bangalore and have no ethics and commitment.

Skoda's service is the worst in this industry.I have a Laura bought in Trivandrum, Kerala.This dealer has managers who has no clue about what is happening in there service dept.I called and complained to Skoda twice. Even they did not have the common decency to call me back to resolve the problem.
So anybody thinking of buying a Skoda please think twice..

I totally agree with all of you, i also own a Laura which is giving me head ache all the time and those Idoits at skoda(Marikar) Trivandrum have absolutly no idea of wat they are doing, i also own a fabia and the story with that is also not any different, i feel killing myself for committing the same mistake twice.i ve done about 32k kms and already the suspension is done with it and to change it 35k, that is like almost a rupee/km just for the suspension alone, after paying 18lakh for the car.This is just one of the issue with one of the skoda car i am writing, the problems go on and on.and ya calling their customer care doesnt help neither does going there directly .i am taking up this matter leagally,

I Agree with you completely, no doubt the build quality of the car n its components is beautiful, yet after sales service is an utter pain ! I have tried Autobahn and JMD Auto workshops for servicing my skoda, yet its horrible the aftersales.

Am really keen on owning a Fabia and a VW Jetta, yet after my experience with my Octavia, I may never buy/ recommend a skoda to anybody.

Each time my car visits the service centre, comes back lookin older ~ parts missing~ new scratches~ unprofessional service from the dealer ~ more like the garage next door :(

I totally agree with all. Service is very bad in Hyderabad as well.
I bought car (OCTAVIA) recently and started giving problem after 1 month. They are saying it woiuld cost more than 1 lakh 35 thousands. This is very bad. I will have to go to CONSUMER COURT.

Please suggest whether do we get justice from there.

I bought Laura Ambiete on July 16, 2008. The car was running well but the airconditioning was extremely poor. A complaint was launchesd with Delhi and Aurangabad. Car was taken in by Continental Motors(please do not ever buy a car from here) and was returned saying it is working fine by Skoda standards.

We offered to return the car at a discount and lo and behold the summer of 2009 was aleady on us. The car was not cooling at all in Delhi heat. Skoda finally agreed to replace the Compressor, condenser unit and the blower unit. Continental took the car in on June 20, 2008 for FOUR days. The car has yet not been returned. It is still being repaired.

We have Mr. Yar Sayeed at[protected] to attend to customer complaints. He promises to call back but never does. Just now (five minutes ago) I called him to say that the car is with you for a month now and when can I have it back. He presumably is shocked that the car is still not returned. He has promised to call me back in 20 minutes. The call will never come.

Finally I have decided to go to the courts to recover a working car and to claim damges for 30 days of travelling in taxis. Mental agony is not included.

Please stay away fro this car specially Continental!

Potential Skoda Buyers Bewarned.

Skoda India and their dealers DO NOT CARE a damn about their customers.

I bought a Fabia in June 09, and regret every moment. My complaint was badly handled right from the lady who is their "After Sales" contact person on their mail.

After that I got a "survey" call wherein I explained everything again, I got a Complaint number, and thought that luck has smiled at last. But after 3 weeks, the complaint number has effected nothing.

Complete insensitivity to the customer. I think Skoda is pulling a fast one on Indian consumers.

The car is not made for Indians at all - they just force it down our throats. The levers are all designed for LHD cars, The bonnet can be opened only by the co-driver. Insensitivity at its best.

Fabia problems :

The window mechanism button console can be picked out by a 10 year old. Skoda dealer confirmend that this is the problem with EVERY FABIA, and Skoda is aware.

Bonnet opening lever can be pulled out by a 7 year old. Skoda dealer says that the snap fit does not snap fit sometimes! Sorry ! nothing can be done about it.

Snap fit fastners of the break light mounted on the rear windscreen are broken when the car is delivered.

My Skoda India experience I can understand why Skoda is an unpreferred brand in Europe.

Gurudas

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh

This is a foolish comment. My three years old Octavia was a terrific car and I just sold it reccently for a decent price

Very poor system of handling customer & customer complaints.The fly wheel is wornout.Skoda say you have over driven the vehicle while my car ia warranty.They partially attended Ac problem under warranty but Fly wheel is over driven.If you ask technical report then service manager says We have been asked not to show you or give the report of Skoda .It is ridiculous. HR 26 AP 7065

I dont know how to speak tio skoda people because no body pick up phone at Auranga bad.


Regards
Ranjan [protected]

Dear Sir,
Myself Rupesh Vijayvargiya residing at Bhopal, I have purchased the Fabia classic from your Dealer –Sagar Automobiles –Bhopal on 15th sep 09, after an hour the horn of the vehicle was not working and when I showed the vehicle to the service engineer he told me that the part needs to be replaced with new one now after that almost a month has been past but not getting proper response whenever I enquired I was told that the part was in transit and will be delivered in a day or two.

Kindly look into this on priority.

Thanks
Rupesh Vijayvargiya

GUys DONT BUY skoda, if you have any intention of seeing you not scribbling on this platform. And the reason for this is TRASH*TRASH + CRAP Service center. the company Krishna Auots especially jalandhar, is full of the dumbest technical staff, i ve seen in my life. Even a courier delivery guy can do better job on your car than these company people.

i have a supreb and its just an excellent product but if you have any problem, you are gonna kill yourself for buying, after your unfruitful visits to the company...
Imagine when i have to tell the problem, the part, the replacement and the procedure of the Gear Tiptronic.
Man!! they asking Rs 27000 for a part, which i can get (same VW Passat part) online for Rs 1, 250 . wont you feel like killing self.

I don t know why they charged me even for the check up of vehicle, when i had to tell them the part that could be faulty without opening, AND THEY COULD NOT FIIND fault EVEN AFTER OPEING THE TIPTRONIC COVER!!!

GUYs don't buy it, Cars are fabulous but SERViCE SUCKS.

YOU will thank me later on for advice. i Know

Skoda company slogan should be changed to "Buy Skoda, Buy Troubles". No accountability, No consumer reddressel system. No body to litsen to your complaints.

Skoda service staff is cooperative outside the service centre, pay tothem and get the vehicle serviced at your house or provide them neutral workshop. The ony solution and you als get stolen/removed working part s of other Skoda owners.

Cheers!!! Happy 2010

JUST FOR THOSE WHO ARE COMING TO THIS FORUM NEW.
HERE IS A SELF EXPLANATORY EMAIL EXCHANGE REG MY LAURA WHICH I PURCHASED IN JAN 2009. COMPLETED ONE YEAR OF NO RESOLUTION FROM THE COMPANY.

Mr Srinivas

I have not heard from you on my email (below) dated 19th March, and really there has been no detailed response to my original email dated 11th March, 2010 as well.

Perhaps you are travelling or not coming to work, though in this day and age, access to email while on the move is fairly routine.

In continuation of my query and difficulty, the vehicle has been in your possession now for a period of 3 weeks.

I would like to inform you, that given the condition of the replacement vehicle I have been given, I am unable to undertake long distance outstation travel which has started to impair my professional life.

I await your immediate response.

Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.




On 19/03/10 1:56 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:

Mr Srinivas
It has been 7 days since your last email; the vehicle is still in your service centre, and I have furthermore no information on next steps as of date.
The vehicle was deposited with you since March 2, 2010 on this instance – a period of 18 days as we speak.

I wonder how much longer I need to wait for further examination or a definitive response from Skoda’s side to my email dated March 11, 2010 (attached below).

Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.

On 12/03/10 6:36 PM, "Sudhir, Srinivas" <Srinivas.[protected]@skoda-auto.co.in> wrote:

Dear Mr. Nandan Srinath,

We are in receipt of your below said mail and had noted the contents. Kindly be informed that our technical team is look into the matter. we will revert to your good selves with our resolution very shortly.

Thank you &


Best Regards

Srinivas Sudhir
Customer Care

SkodaAuto India Private Ltd
A1/1, Five Star Industrial Estate,
Shendra, MIDC, Aurangabad-431201
Tel: +[protected]
Fax:+[protected]
E-mail:srinivas.[protected]@skoda-auto.co.in



From: Nandan Srinath [mailto:nandan.[protected]@timesgroup.com]
Sent: Thursday, March 11, 2010 5:52 PM
To: Sudhir, Srinivas
Cc: Nandan Srinath
Subject: Re: My Laura car regn no. MH01A7067

Mr Srinivas
As you are aware, and for the sake of putting this on record, the Laura I purchased about 12 months ago, continues to have the problems mentioned in my mail below to you.

Since this last email of November 16, the car has been sent to the Skoda workshop a number of times.
On one of these occassions, I am told that the entire engine block of the car was replaced to take care of this problem of excess oil consumption.
However, even this dramatic step did not yield result and the car continued to have the same problem through till the end of February 2010.
The car was sent back to the workshop yet again on March 2, 2010 and continues to be in your possession as of the time of writing this email.

I am now informed by the workshop that Skoda plans on changing a few parts, which step ‘should’ solve this problem.

I want to place on record that in the last 9 months, the car has spent almost 45-50 days in your workshop for this same reason, and Skoda has been unable to resolve the issue of excess oil consumption. While it is hoped that your latest measures will indeed resolve this issue, I am afraid that I have very little faith – since so many steps and examinations in the last 9 months have not yielded any result. I fear that this may well be another ‘trial’ of sorts that is being undertaken and that the problem will re-exhibit itself in the coming days once the car is handed back to me.

My request at this time is that IF this problem re-occurs in the coming days after this latest effort from your side, then Skoda should finally see fit to replace the current vehicle with a new Laura vehicle, or return the purchase price of the car to me.

You and the company would appreciate that I have been more than patient in letting you resolve the issue till now, and that I have suffered a lot of pain & inconvenience from the overall downtime that comes from such frequent, and often long downtimes in the workshop.

I would like to hear your thoughts on this matter, and I would urge you to please respond to me by return email such that I have your response on record.


Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.


On 16/11/09 5:00 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:
Dear Mr. Srinivas
I am writing to you formally today under extreme duress and frustration.

Around the end of January I had purchased a Skoda Laura from M/S Autobahn in Prabhadevi, Mumbai.

Around the end of April, while setting out on a long drive, I noticed the red light of the ‘low oil indicator’ flashing. I stopped the car, waited for 30 minutes and topped up with 2L of oil before proceeding. Post that – since early May 2009, all the way till the last week, the car has been sent to the Autobahn workshop at least a dozen times.

The car continues to consume engine oil at an alarming rate, and between Skoda and Autobahn it seems that no one can diagnose what the issue is.

I find this situation ALARMING – since for a period of 6 months now, there is no proper diagnoses or fix to this problem.

I find it highly INCONVENIENT and DISTRESSING that the car has to be sent to the workshop every other week to top up oil and for further testing.

My work & business are suffering due to this incessant downtime of the vehicle. And I am of the opinion that once the warranty on this vehicle runs out both Skoda India and Autobahn would have washed their hands off this very serious issue.

As you are well aware Sir, engine oil, or the lack thereof in the car is a potential threat to the long term life of the engine itself. I trust that you will look into this matter and revert to me within this working week.

In all honesty, I am in no mood – after 6 months – to listen to excuses and requests for more time. I think Skoda should be replacing this vehicle as it is obviously defective if the company and the service center can not diagnose the problem with the vehicle.

I would also request you to send me the name and contact e-mail id’s of the head of Skoda in india as well as the head of after sales service at the company.

My regards
Nandan Srinath

i purchased laura on 16-07-08.till today i have repaired my car from krishna auto sales chandigarh.my name is s.k.jain add. s.c.f-8 sector 22d chandigarh. my car reg.no.is ch 04 e 0666.my tyres are ruined because of bad rear shockers.they people say we can only change shockers if they are leak only. even if they are weak or ruined the tyres.what is the benifit of getting car service regularly from company if vechicle under warranty can not be repaired.kindly look into the matter and respond me or ask krishna auto to give me in writing so that i can proceed leagly.any other information pl. mail me or contact me -[protected]

i have purchased a skoda laura... i have repaired my car from kc motors jammu... my car reg. no Jk02 AK 0039... i m having problems with my car... they said that the car is perfect .. but i m getting the ENGINE check light again & again. plz tell me what to do leaglly.

i am owing a skoda laura car and is still in the work shop of the authorised work shop of skoda. I have put the laura to the work shop atlest a month ago for routine A.C. check as summer going on, because of the negligency at the work shop level now the car is not getting started. Authorised work shop of skoda has gone against the policy of the company, they have sent the parts of my car to out sider for the sake of rectification of problem without my consent even. The management is not serious regarding the issue created by the local level by any of the foreman of the company. I request all of you to send me any support in the terms of complain or any thing that will be help full to me to go for criminal as well as civil - consumer litigation so that no body from now onwards get suffered like us from service of skoda

i own a superb 2.6 diesel of 2006 run upto 1 lakh km. since i bought it i had problms with d tyre, which were of 3rd class quality provided by the dealer. i changed it by myself at 5 thousand km only..then had problems with the brake pads then with the total brake system... i changed that also... my cars booster of the brake had to be changed within 30000 km...my car whenever went for the servecing all te logo's were removed and and informed me that there were no logo and u have to put new 1ce...i did work of timing belt...upto nw i servecied my car soo many times that the total bill uptill nw must be more than 10 lakhs only of servicing... i took my car from pune maharashta...therefore whoever reads this take in mind that DONT EVER BUT A SKODA>>>

The Skoda Service is definately the worst. I am using a Laura L & K Automatic. 2006 Model. Everytime it goes for repair, they charge me a bomb. Its like servicing a BMW 7 Series after 4 Years. My average bill is 20K. The AC in Laura is really Sad. Spare parts are really really steep. I would never advise anyone to go for any Skoda car again. All said and done, The car is of Superb build quality, only service in Bangalore is terrible.

Dear All,

I have been using a Skoda Laura for the last therr years. I like the vehicle so much but now I am trying to sell it because of the utter lack of service from their dealer in Trivandrum, M/s Marikkar Motors. I thought that it was a problem with our local dealer. But now after reading all this I undrestand that this a general problem with everyone,

The only advice I can give is " Never buy a SKODA, at least in India"

Since last one month I have been chasing with you people for the repairing of my car, and it seems that you people are doing a favor in convincing the dealer to get the job done no paying Rs.17, 000.00, But for you kind attention I would like to make it clear that the customer using car like skoda does not run behind 17000, but as I have paid Rs.73000.00 for the same job I don’t want to pay anymore for the same job, .

And the fault is all your as the car has traveled hardly 6500 Kms since changing of Condenser and Compressor. And amazingly neither you nor your dealer has replied us any of our email regarding my car. And we strongly feel that it must be your policy not to answer or not to attend any customer complaint.

Attached is the entire story you will enjoy as a supplier to go through, and I hope you will understand the reason behind my daily efforts.

Dear Sir,


I am a proud owner of SKODA- FABIA CLASSIC Model, purchased from Torque Auto Ltd., Baroda, India. Mr Car Registration Number is GJ-23 M 8177.

My Car Fan has some manufacturing problem, this is the FOURTH TIME it has stopped working. The FAN has been replaced three times already in last ONE YEAR.

Now, recurrence of such problem is difficult to tackle as it consumes lot of time, money & energy. It is also very difficult to drive a car without Air-condition.

I want a permanent solution for my this problem & if you can not do anything on this kindly replace this car and give me a new fresh car.


I sincerely, request you once again to take up my this job on TOP PRIORITY BASIS and
do the needful at the earliest.

I will appreciate your prompt response / comment on my this email message.

Loking forward to your kind co-operation.

Thanks & Best Regards


Kantibhai Madhani

m cort m case kar rah hu aap aapni kabada car skoda laurra ko aapna pass rakho . my name is jai sing car owner my car no is hr 77 0032 h i purchase in gurgoan girrrage motors thank u MY PH NO [protected]

dear sir
i own a laura 2008 nov model... the car is great but the repair services are vry bad
coz there is shortage of parts which the company has to fulfill on time.

pls do the needful
as soon as possible... car no: MH-O1-AL-6424... it is at kurla workshop

regards
Sohail Khan

Every dealer of skoda seems to be hand picked by them to give the most horrible service, as I thought only the chennai dealer was bad. What is skoda India doing.? Training their sales and service people on how to irritate people to the maximum that they never ever come back to buy another skoda. Or are they trying to get rid o[censored]nsold stocks from the original skoda from czech to Indian customers. They treat customers who pay in several Lakhs to buy these cars as dirt. Is there no remedy to this, why should so many skoda owners suffer in India

I have purchased my Skoda Fabia elegance 1.2 car on 17.01.2011 ( chassis no AG018248)

(1) After one year recently one of the tyre was inflated and while replacing the same with stepney we found that the same is non alloy base !

(2)The car is very personal to me and was used by me and my wife only, during one of my recent long trip, my family members started complaining to me that they are not able to here the sound system clearly in the back seat. When cross checked with the dealer they claimed only front speaker is standard !

But the catalogue handed over to me during purchase claims 4 speakers.

I have been asked by number of colleague is your vehicle is of ABS, then why Skoda such a big company cant even give a small sticker for the same. ( now i am doubting is it there or not ?)

Inspite of repeated mails and calls NO SINGLE REPLY FORM SKODA


BAD SERVICE...

NEVER EXPECTED

please do not buy skoda cars i[censored] do this mistake ur going to suffer a lot because i owned a laura landk on 7oct2011 in amritsar punjab from day one the problem was in dashboard after 41/2month the problem starts in a/c and now the nose from doors i want to say in skoda u ll not find any happiness only sad days ll strat because now i am getting problem in brake pad i ll say how much im speeding in 5 months dashboard =9500, a/c=
60000to80000, doors=10000, brakepads =16000 now u all decided to buy this car ur pocket ll lose 115000 in 5months only so going sell this

Wheel Defect

I had a Manufacturing Defect in the Manufacturing of my 17" Rim of my Octavia A6-2010 that resulted in a Bad Accident on the High Way

Quality Defect in Rims

I Got a Quality Defect in the Casting of the 17" Rims of my Octavia A6-2010 that lead to a Hard Accident on the High Way

I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.

I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.

We puchased vehicle DL4CAV1540 Skoda Laura Car on dated[protected] from Giriraj Motors Pvt. Ltd., JMD. Pacific Square. Sector - 14. Part - 2, Gurgaon, Haryana.
1. It was rectified on 22-04-08 that the "Fuel Pressure Pipe Ring" was not fitted in the car.The fault was rectified by Silverton auto, Motinagar, New Delhi.We have written letter to Giriraj Motors and Head Office Aurangabad dated 28-04-08.No reply received till date.
2. A babble mark noticed on tyre on dated[protected] Kms).Silverton Auto nad Giriraj Motors both refused to change the tyre even the vehicle was very much in warranty period.A complained letter dated 20th sep 08 was Written to head Office in this regard.No reply till date.
3. Horn of the subect car went wrong five times from the date of purchase to 11 Dec 08.It was repaired number of times but working for one or two days only.Again we wrote a letter to Gurgaon and Head Office on 12 Dec 08.No reply received till date.
4. Sterio was not working fron the day one.After countless call to Giriraj Motors it was repaced on 11-02-09.
5. AC fan is not working from the begining.I requested n number of times at Giriraj Motors but all in vain because the part is not availabe.They have given request to Head office.against our request on 12-12 -08
6. Again the horn went wrong.
finding it very diffcult how to overcome these problums.Hope some posetive reply from your end.

Regards

RK Tomar
GD Foods Mfg India Pvt. Ltd.
Tilak Nagar Delhi - 110018

sir,
I TOTALLY agree with your complaint agains the Skoda Superb car tyre bursting and bulging. I have also purchased 2 brand new Skoda Superb cars about 4 months back, and i ma also complaining bout the same as your complaints are about the tyre and a faulty design of the product.
I am also going to the court of law against the company and also would appreciate if i can get your support in this.

thanking you,
ANIL AGRAWAL
(Aurangabad)

I have also had a major problem with the tyres from day one.