Sony — Bad Service | |||
Hi i am A Sanjeeb Dora Ph-[protected] , i have brought a sony erission Xperia sk17i set from reliance digital Vashi navi mumbai. My Phone is in warranty. i have encounter a display problem so 1st i gone to ur vashi service center(*DM Tele Services*); where they kept my phone for 10 days and told me that company is delaying in sending the required parts and they are no more servicing sony erission.So this phone can not be repaired. Then i went to Sony erission Andheri service center (*ACCEL CARE CENTER, ACTIVE INFOTECH*) the refuse to repair my set said they not repairing warranty sets. Then i went to the panvel Service center(*S.G Infotech, Panvel*) ; i have been given my phone for repair for last 50 days. Now when i call them to know my status they don't respond me properly just gave me 2 to 3 different numbers to contact and they told me that it is still not done. For the last two month i am trying to get my phone repaired. Now it seems that i have committed a great crime by brought a sony mobile. Just i want to know would i get my phone in working condition ever again. Was this information helpful? | |||
 9 Comments | |||
Comments
hello
I have bought my laptop vaio in december in Poland.
Im living in Paphos in Cyprus so when I have had problem with it I took to the shop with computers in Paphos.They couldnt fix it so they send my laptop to Germany, they fixed there but they have had returned with a lots of scratches. Im very dissapointed.
I have bought my laptop vaio in december in Poland.
Im living in Paphos in Cyprus so when I have had problem with it I took to the shop with computers in Paphos.They couldnt fix it so they send my laptop to Germany, they fixed there but they have had returned with a lots of scratches. Im very dissapointed.
I purchased a Home theatre system from Sony center in Tambaram Sanatorium, chennai thorugh Finace option taken from Shriram Finance.
I have been tortured with 2 weeks of pathetic customer service right from the finance approval till the installation part.They made me to visit multiple times to the showroom just for the required documents.
Never kept their time in processing the finance which made delay delivery of product. Sony employees never even bothered about the issues we face with Finance and not prepared to ask us what happened.
But the initial booking amount alone they forced us to pay immediately at the time of booking.
Again for Installation several false appointments given and after several followups and quarrel, they installed it after two weeks.
On the installation part, such an unprofessional work done by the engineer just for the sake of installing it.
No proper intrest shown in placing the surround speakers. Lousy work with bad open wiring around home.
All in all, such a worst experience with brand Sony service in Tambaram. We would have got better service if the same has been purchased in any local retailer like Viveks or Vasanth & co.
regards
Suriya
I have been tortured with 2 weeks of pathetic customer service right from the finance approval till the installation part.They made me to visit multiple times to the showroom just for the required documents.
Never kept their time in processing the finance which made delay delivery of product. Sony employees never even bothered about the issues we face with Finance and not prepared to ask us what happened.
But the initial booking amount alone they forced us to pay immediately at the time of booking.
Again for Installation several false appointments given and after several followups and quarrel, they installed it after two weeks.
On the installation part, such an unprofessional work done by the engineer just for the sake of installing it.
No proper intrest shown in placing the surround speakers. Lousy work with bad open wiring around home.
All in all, such a worst experience with brand Sony service in Tambaram. We would have got better service if the same has been purchased in any local retailer like Viveks or Vasanth & co.
regards
Suriya
Using a sony vaio VPCEB24EN since past 1.5 years and had to get almost all the parts replaced 4 times. Speakers are of extremely bad quality. Voice starts cracking very often. Touch pad works for 4 months and then starts creating problem. Didnt expect this quality from Sony Vaio after paying a premium price for the brand. A customer cant be expected to waste his time and money and get his laptop deposited at the service centre for no. of days and even thn the problem is not solved. Please get in touch at [protected]@hotmail.com
Dear Sir,
Regret the inconvenience caused. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India
Regret the inconvenience caused. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India
Dear Sir,
We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.
We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.
Warm Regards,
Reliance Digital
We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.
We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.
Warm Regards,
Reliance Digital
Dear Sir,
We are glad to know that your grievance has been addressed and hope that you are satisfied with our services.
We hope to see you soon in our store again.
Warm Regards,
Reliance Digital
We are glad to know that your grievance has been addressed and hope that you are satisfied with our services.
We hope to see you soon in our store again.
Warm Regards,
Reliance Digital
I hope the person reading this mail will undestand my problem and solve my issue...
I have purchased Sony Vaio Laptop (BIGGEST MISTAKE I ever did) on 30th August 2012 & after 11 months the keyboard is not working properly..
So, I take it to the service centre of JODHPUR for repairing on 26.08.2013 and it was assured to me that my laptop will return to me in 2-3 days after repairing but I have not received the laptop till 10.10.2013 i.e. 45 days from date of given to service centre. I have called a 18-20 times to Sony Care at [protected] but no-one satisfied me and no-one was ready to help me. All were assured me of help but no steps were taken to solve my problems. Sometimes they told me to hold and disconnect the call after waiting time of 10-15 minutes. This has broke my faith on Sony Co. In 6-7 occurences, representative assured me to wait for the call back but I have not received any call. I also told them to provide me a alternate but I am disappointed again.
I purchased the laptop for my studies and my work but due to delay in repairing I have caused study loss which leads me to wait for 6 MONTHS for preaparation of exams and economic loss of around Rs. 20000/-.
I am thinking that I was fool that I Purchased SONY Vaio Laptop.
I am very disturbed due to poor service of SONY Service Centre which results in mental harassment and economic loss. My friends and family members are taunting me for purchasing laptop of such a co. having 3rd class service.
I have purchased Sony Vaio Laptop (BIGGEST MISTAKE I ever did) on 30th August 2012 & after 11 months the keyboard is not working properly..
So, I take it to the service centre of JODHPUR for repairing on 26.08.2013 and it was assured to me that my laptop will return to me in 2-3 days after repairing but I have not received the laptop till 10.10.2013 i.e. 45 days from date of given to service centre. I have called a 18-20 times to Sony Care at [protected] but no-one satisfied me and no-one was ready to help me. All were assured me of help but no steps were taken to solve my problems. Sometimes they told me to hold and disconnect the call after waiting time of 10-15 minutes. This has broke my faith on Sony Co. In 6-7 occurences, representative assured me to wait for the call back but I have not received any call. I also told them to provide me a alternate but I am disappointed again.
I purchased the laptop for my studies and my work but due to delay in repairing I have caused study loss which leads me to wait for 6 MONTHS for preaparation of exams and economic loss of around Rs. 20000/-.
I am thinking that I was fool that I Purchased SONY Vaio Laptop.
I am very disturbed due to poor service of SONY Service Centre which results in mental harassment and economic loss. My friends and family members are taunting me for purchasing laptop of such a co. having 3rd class service.
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The main problem with my laptop is: It becomes very hot on use than the normal, even i[censored]sed for a shorter duration.
I have taken my laptop for service many time during this 5 months duration. Each time I go to them they come up with a new issue.
First time – dust
Second time- replaced fan
Third time - RAM problem
Fourth time - changed mother board.
Even after this I have still not come out of the issue. I'm still facing the same issue. I have a real doubt that the team in the service station are real experts are they are doing some experiments on my laptop.
The team does not give us the correct feedback about the system and the problem that it has. Each time I need to call up and find out about it.
But last time when I gave it for service there was no feedback from the team of the date to collect my laptop. After waiting for more than a week time, I had to call up the service station to check if my laptop is ready. They told that I could come the next day to collect the same between 10:00 AM to 6:00 PM. But I have a doubt if the people in the service station work after 5:00 PM ever day. Whenever I call them up to check, no one would attend the call after 5:00 PM, thought the work time is up to 6:00PM. Finally I had to go to the service station to check if it is ready. I had reached the service station at 5:45 PM, the security in the office is refusing to let me in .He says that the office is closed and I can’t get into the service station. I had to return back that day, though I was on time i.e before the end time of the office. I really don’t find 1 responsible person in that team.
They don’t keep up the promise or keep up their words that they promise to the customers.
Even after this struggle I am still facing the same issue. Still my laptop gets hotter than the usual on use for a short time also. This would be the last and final time that I would be giving my laptop for service. At least this time hope to get a good response from your time. I have actually paid and taken extra warranty for 2 years, this has not served me any purpose since I have spent more than 6 months walking up and down to the service station. Is there any other option that I can get my problem sorted out.