[Resolved] Sony Electronics — Defective Product Sold | |||
I have purchased a Sony Bravia EX32 LED television in January 2013 from Mittal Agencies, Uttam Nagar. I thought everything would be fine as it is Sony. In early march i came to know that touch panels on television are not working. I called Sony Customer service in March and they said they will send some one to check with in 48 hrs. Some one called me after 4 day and I missed the call. Again I called Sony customer service on Wednesday, they gave me a new complaint number and said one one will come with in 48 hrs that on Friday. No one called me till Friday. Found a voice on next Tuesday. I called that person he replied I was on leave on Friday. Again I have to call customer service. I called customer service and asked for the supervisor on 3rd April. I spoke with "Manmeet" and she said this time it will be taken care of with in next 48hrs. I got a call from Area sales manager saying some one will visit tomorrow. Finally a person came to check the television and found that touch is not working at all and need to be replaced. I also got call from Area sales manager "Vineet" he said it will be done in two days, if not I can call him up. He took my signature on couple of forms and told me again some one will come with this form and pick the television for two days to the nearest service center. No one has called me and no one came till date. I tried calling ""Vineet" on Tuesday(23th April 2013), number was switched off at 10:15AM, again I called on Wednesday(24th April 2013) some one picked up the call and she said she can't give the number of "Mr. Vineet" and she has to ask him first and give me a call back after 30 minutes. No surprise, she never called me back. I called customer service again and surprisingly they said they will register my complaint again. Agent who picked up the call, denied to give the call to Supervisor, she promised a call back from "Manmeet" but guess what? I didn't received any call! I am pissed off and very frustrated with the worst customer service I have ever seen in my life. I thought I should share this feedback on web so that people think twice before purchasing anything from Sony. Brand is good but customer services and serving part is the world's worst. Beware never purchase any Sony product, go for LG and Samsung as they will provide on-site warranty and excellent customer service. After all you paid a huge amount to get this television which Sony doesn't understand. Sony is unprofessional, insensitive and doesn't know how to deal with their customer to bond a good relationship. Just for the clarification I have Voice mail activated on my number: [protected], so I can't miss any call as they can leave a voice mail. Sanjay Manju Suman [protected]@gmail.com [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Sony Electronics — LCD remote not working properly
I purchased a Sony LCD 32" from Sony World - Cross River Mall, Shahdara on 23rd of January 2009 whose remote is not working properly since then. We made so many complaints to the company in return of which company engineer use to come and by giving excuses never replaced the remote. Now that warranty is over they ask us to purchase new remote.This is not expected from such a big enterprise.
We do not want to pay for the manufacturing defect of the Remote. It should be replaced free of cost.
The channel swapping button is not working properly.
Kindly do the needful
Aditya Jain
[protected]
Chat support for Sony:
2:57 AM Connecting...
2:57 AM Connected. A support representative will be with you shortly.
2:58 AM Support session established with Zak - (C4PI).
2:58 AM Zak - (C4PI):
Hi. Welcome to Sony Online Support. I’m Zak.
2:58 AM Customer:
yes wait do not disconnect the chat
2:59 AM Customer:
tell branden that i have given a DSAT to him
2:59 AM Customer:
Any ways, please help me with your corporate email for higher escalations
3:00 AM Zak - (C4PI):
Did you chat with us before?
3:00 AM Customer:
yes
3:00 AM Customer:
so what
3:01 AM Zak - (C4PI):
Please wait while I review the previous chat transcript.
3:01 AM Zak - (C4PI):
Thanks for waiting.
3:02 AM Customer:
You will not find any thing as Branden disconnected the chat without understanding my question
3:02 AM Zak - (C4PI):
I'm sorry; there is nothing in that chat.
3:02 AM Customer:
Can you quickly answer my question?
3:03 AM Zak - (C4PI):
I'll provide the information to you.
3:03 AM Zak - (C4PI):
Please let me know the exact issue with the TV.
3:03 AM Customer:
Ok
3:03 AM Customer:
Read this than:
3:03 AM Customer:
I have purchased a Sony Bravia EX32 LED television in January 2013 from Mittal Agencies, Uttam Nagar. I thought everything would be fine as it is Sony. In early march i came to know that touch panels on television are not working. I called Sony Customer service in March and they said they will send some one to check with in 48 hrs. Some one called me after 4 day and I missed the call. Again I called Sony customer service on Wednesday, they gave me a new complaint number and said one one will come with in 48 hrs that on Friday. No one called me till Friday. Found a voice on next Tuesday. I called that person he replied I was on leave on Friday. Again I have to call customer service. I called customer service and asked for the supervisor on 3rd April. I spoke with "Manmeet" and she said this time it will be taken care of with in next 48hrs. I got a call from Area sales manager saying some one will visit tomorrow.
Finally a person came to check the television and found that touch is not working at all and need to be replaced. I also got call from Area sales manager "Vineet" he said it will be done in two days, if not I can call him up. He took my signature on couple of forms and told me again some one will come with this form and pick the television for two days to the nearest service center. No one has called me and no one came till date. I tried calling ""Vineet" on Tuesday(23th April 2013), number was switched off at 10:15AM, again I called on Wednesday(24th April 2013) some one picked up the call and she said she can't give the number of "Mr. Vineet" and she has to ask him first and give me a call back after 30 minutes. No surprise, she never called me back. I called customer service again and surprisingly they said they will register my complaint again. Agent who picked up the call, denied to give the call to Supervisor, she promised a call back from "Manmeet" but guess what? I didn't received any call!
I am pissed off and very frustrated with the worst customer service I have ever seen in my life. I thought I should share this feedback on web so that people think twice before purchasing anything from Sony. Brand is good but customer services and serving part is the world's worst.
We should never purchase any Sony product, go for LG and Samsung as they will provide on-site warranty and excellent customer service. After all you paid a huge amount to get this television which Sony doesn't understand. Sony is unprofessional, insensitive and doesn't know how to deal with their customer to bond a good relationship.
3:04 AM Customer:
Take your time to go though the issue man
3:07 AM Zak - (C4PI):
Thanks for the detailed information.
3:07 AM Zak - (C4PI):
I'm sorry for the inconvenience that you're having.
3:07 AM Customer:
Now Can I have email for your corporate headquaters.
3:08 AM Customer:
No, it's Ok you should not be sorry for that
3:08 AM Customer:
Please provide me the email address as I can't find it online.
3:08 AM Zak - (C4PI):
Sure, I'll provide the information to you.
3:08 AM Zak - (C4PI):
Please let me know the number to which you've contacted to initiate service for the TV.
3:10 AM Customer:
NO No..why you are probing this, I told you about my problem.
3:10 AM Customer:
Just i want to get the email
3:10 AM Customer:
Or give this chat to your sup
3:10 AM Customer:
If you can't help
3:12 AM Customer:
r u there?
3:12 AM Zak - (C4PI):
Yes, I'm here with you.
3:13 AM Customer:
Why u r taking so much time in just giving a simple email address
3:13 AM Zak - (C4PI):
Unfortunately, the Supervisor is not available now.
3:13 AM Zak - (C4PI):
I'm sorry; it is not possible to initiate service for the TV from us as the TV is under warranty.
3:13 AM Customer:
as usual, as i called your voice support and you guys are very unprofessional.
3:13 AM Customer:
What I can expect from you
3:14 AM Customer:
So Do i need to wait until it get out of warranty?
3:14 AM Customer:
Listen stop argumenting with me and give me the email
3:14 AM Customer:
Or do i need to go to the consumer court
3:15 AM Customer:
I have initiated your advertisement, look here: https://www.consumercomplaints.in/complaints/sony-electronics-defective-product-...⇄
3:16 AM Customer:
Help me with email for your corporate headquarters so that my message can be delivered at right place.
3:16 AM Customer:
R u understanding what I am asking?
3:16 AM Zak - (C4PI):
Yes, I understand.
3:16 AM Customer:
Than why u r wasting my time.
3:17 AM Customer:
Tell me r u helping me or not?
3:17 AM Customer:
r u there to help the customer or waste their time?
3:18 AM Zak - (C4PI):
I'll provide the information.
3:18 AM Customer:
than do it man
3:19 AM Customer:
Can you send me a snip of this chat so that I can publish it onlie to show how much time you guys take to provide email address?
3:19 AM Customer:
Any ways help me with your corporate headquarters email or get lost.
3:20 AM Zak - (C4PI):
In that case, I suggest that you please contact our Customer relations team in order to get the complete information in this regard.
3:20 AM Zak - (C4PI):
Based on the information you have provided, it seems that you are located in the US. Is that correct?
3:20 AM Customer:
u r pissing me off
3:20 AM Customer:
I have send you the complete address Zak
3:20 AM Customer:
I am in India.
3:21 AM Customer:
also it doesn't matter where i am located, I am looking for the corporate email which is global. Don't teach me what to do, I am GM, PR, Capegemini.
3:23 AM Zak - (C4PI):
I understand.
3:23 AM Customer:
Where r u located Zak?
3:23 AM Customer:
No you don't
3:23 AM Zak - (C4PI):
I work for the Sony Customer Service Center. My Team is based in Bangalore, India.
3:23 AM Zak - (C4PI):
I undertand that you've purchased the TV in India. Is that correct?
3:23 AM Customer:
You r not supposed to do business like this
3:24 AM Customer:
And you r not helping a Indian Customer.
3:24 AM Customer:
u r not helping me at all
3:24 AM Customer:
u r not giving me ur supervisor
3:24 AM Customer:
u r not giving me any steps using which we can fix the issue
3:24 AM Customer:
Do you think u r justifying ur job?
3:25 AM Zak - (C4PI):
Unfortunately, the Supervisor is not available.
3:25 AM Zak - (C4PI):
I understand that you've purchased the TV in India. Is that correct?
3:25 AM Customer:
Leave your sup
3:25 AM Customer:
Correct, So what
3:25 AM Customer:
How many times i have to say the same thing
3:25 AM Zak - (C4PI):
We are the Technical chat support team for the products sold and purchased in the US and Canada only.
3:26 AM Zak - (C4PI):
I suggest that you contact our India support team to get the relevant information in this regard.
3:26 AM Zak - (C4PI):
I'll forward a link to a page where you can contact our India team.
3:26 AM Zak - (C4PI) has sent a link: http://www.sony.net/SonyInfo/Support/
3:26 AM Zak - (C4PI):
Are you able to view the page?
3:26 AM Customer:
I will give you a better link for direct support page:
3:27 AM Customer:
https://s01.esupport.sony.com/US/p/contact-email.pl?
3:27 AM Customer:
Are you providing me email for your corporate office? As I am not asking for any technical support from you.
3:28 AM Customer:
Just say No and I will close this chat
3:28 AM Customer:
I do not want to waste my time with robot anymore
3:28 AM Zak - (C4PI):
I'm sorry; unfortunately, we don't have the email of corporate office.
3:29 AM Customer:
Thank you for wasting my time.
3:29 AM Customer:
God bless American and Canadian customer as you are supporting them.
3:29 AM Zak - (C4PI):
I suggest that you contact India support team to get the information.
3:30 AM Customer:
Good luck buddy and don't come to capegemini, we do not hire stupids.
2:57 AM Connecting...
2:57 AM Connected. A support representative will be with you shortly.
2:58 AM Support session established with Zak - (C4PI).
2:58 AM Zak - (C4PI):
Hi. Welcome to Sony Online Support. I’m Zak.
2:58 AM Customer:
yes wait do not disconnect the chat
2:59 AM Customer:
tell branden that i have given a DSAT to him
2:59 AM Customer:
Any ways, please help me with your corporate email for higher escalations
3:00 AM Zak - (C4PI):
Did you chat with us before?
3:00 AM Customer:
yes
3:00 AM Customer:
so what
3:01 AM Zak - (C4PI):
Please wait while I review the previous chat transcript.
3:01 AM Zak - (C4PI):
Thanks for waiting.
3:02 AM Customer:
You will not find any thing as Branden disconnected the chat without understanding my question
3:02 AM Zak - (C4PI):
I'm sorry; there is nothing in that chat.
3:02 AM Customer:
Can you quickly answer my question?
3:03 AM Zak - (C4PI):
I'll provide the information to you.
3:03 AM Zak - (C4PI):
Please let me know the exact issue with the TV.
3:03 AM Customer:
Ok
3:03 AM Customer:
Read this than:
3:03 AM Customer:
I have purchased a Sony Bravia EX32 LED television in January 2013 from Mittal Agencies, Uttam Nagar. I thought everything would be fine as it is Sony. In early march i came to know that touch panels on television are not working. I called Sony Customer service in March and they said they will send some one to check with in 48 hrs. Some one called me after 4 day and I missed the call. Again I called Sony customer service on Wednesday, they gave me a new complaint number and said one one will come with in 48 hrs that on Friday. No one called me till Friday. Found a voice on next Tuesday. I called that person he replied I was on leave on Friday. Again I have to call customer service. I called customer service and asked for the supervisor on 3rd April. I spoke with "Manmeet" and she said this time it will be taken care of with in next 48hrs. I got a call from Area sales manager saying some one will visit tomorrow.
Finally a person came to check the television and found that touch is not working at all and need to be replaced. I also got call from Area sales manager "Vineet" he said it will be done in two days, if not I can call him up. He took my signature on couple of forms and told me again some one will come with this form and pick the television for two days to the nearest service center. No one has called me and no one came till date. I tried calling ""Vineet" on Tuesday(23th April 2013), number was switched off at 10:15AM, again I called on Wednesday(24th April 2013) some one picked up the call and she said she can't give the number of "Mr. Vineet" and she has to ask him first and give me a call back after 30 minutes. No surprise, she never called me back. I called customer service again and surprisingly they said they will register my complaint again. Agent who picked up the call, denied to give the call to Supervisor, she promised a call back from "Manmeet" but guess what? I didn't received any call!
I am pissed off and very frustrated with the worst customer service I have ever seen in my life. I thought I should share this feedback on web so that people think twice before purchasing anything from Sony. Brand is good but customer services and serving part is the world's worst.
We should never purchase any Sony product, go for LG and Samsung as they will provide on-site warranty and excellent customer service. After all you paid a huge amount to get this television which Sony doesn't understand. Sony is unprofessional, insensitive and doesn't know how to deal with their customer to bond a good relationship.
3:04 AM Customer:
Take your time to go though the issue man
3:07 AM Zak - (C4PI):
Thanks for the detailed information.
3:07 AM Zak - (C4PI):
I'm sorry for the inconvenience that you're having.
3:07 AM Customer:
Now Can I have email for your corporate headquaters.
3:08 AM Customer:
No, it's Ok you should not be sorry for that
3:08 AM Customer:
Please provide me the email address as I can't find it online.
3:08 AM Zak - (C4PI):
Sure, I'll provide the information to you.
3:08 AM Zak - (C4PI):
Please let me know the number to which you've contacted to initiate service for the TV.
3:10 AM Customer:
NO No..why you are probing this, I told you about my problem.
3:10 AM Customer:
Just i want to get the email
3:10 AM Customer:
Or give this chat to your sup
3:10 AM Customer:
If you can't help
3:12 AM Customer:
r u there?
3:12 AM Zak - (C4PI):
Yes, I'm here with you.
3:13 AM Customer:
Why u r taking so much time in just giving a simple email address
3:13 AM Zak - (C4PI):
Unfortunately, the Supervisor is not available now.
3:13 AM Zak - (C4PI):
I'm sorry; it is not possible to initiate service for the TV from us as the TV is under warranty.
3:13 AM Customer:
as usual, as i called your voice support and you guys are very unprofessional.
3:13 AM Customer:
What I can expect from you
3:14 AM Customer:
So Do i need to wait until it get out of warranty?
3:14 AM Customer:
Listen stop argumenting with me and give me the email
3:14 AM Customer:
Or do i need to go to the consumer court
3:15 AM Customer:
I have initiated your advertisement, look here: https://www.consumercomplaints.in/complaints/sony-electronics-defective-product-...⇄
3:16 AM Customer:
Help me with email for your corporate headquarters so that my message can be delivered at right place.
3:16 AM Customer:
R u understanding what I am asking?
3:16 AM Zak - (C4PI):
Yes, I understand.
3:16 AM Customer:
Than why u r wasting my time.
3:17 AM Customer:
Tell me r u helping me or not?
3:17 AM Customer:
r u there to help the customer or waste their time?
3:18 AM Zak - (C4PI):
I'll provide the information.
3:18 AM Customer:
than do it man
3:19 AM Customer:
Can you send me a snip of this chat so that I can publish it onlie to show how much time you guys take to provide email address?
3:19 AM Customer:
Any ways help me with your corporate headquarters email or get lost.
3:20 AM Zak - (C4PI):
In that case, I suggest that you please contact our Customer relations team in order to get the complete information in this regard.
3:20 AM Zak - (C4PI):
Based on the information you have provided, it seems that you are located in the US. Is that correct?
3:20 AM Customer:
u r pissing me off
3:20 AM Customer:
I have send you the complete address Zak
3:20 AM Customer:
I am in India.
3:21 AM Customer:
also it doesn't matter where i am located, I am looking for the corporate email which is global. Don't teach me what to do, I am GM, PR, Capegemini.
3:23 AM Zak - (C4PI):
I understand.
3:23 AM Customer:
Where r u located Zak?
3:23 AM Customer:
No you don't
3:23 AM Zak - (C4PI):
I work for the Sony Customer Service Center. My Team is based in Bangalore, India.
3:23 AM Zak - (C4PI):
I undertand that you've purchased the TV in India. Is that correct?
3:23 AM Customer:
You r not supposed to do business like this
3:24 AM Customer:
And you r not helping a Indian Customer.
3:24 AM Customer:
u r not helping me at all
3:24 AM Customer:
u r not giving me ur supervisor
3:24 AM Customer:
u r not giving me any steps using which we can fix the issue
3:24 AM Customer:
Do you think u r justifying ur job?
3:25 AM Zak - (C4PI):
Unfortunately, the Supervisor is not available.
3:25 AM Zak - (C4PI):
I understand that you've purchased the TV in India. Is that correct?
3:25 AM Customer:
Leave your sup
3:25 AM Customer:
Correct, So what
3:25 AM Customer:
How many times i have to say the same thing
3:25 AM Zak - (C4PI):
We are the Technical chat support team for the products sold and purchased in the US and Canada only.
3:26 AM Zak - (C4PI):
I suggest that you contact our India support team to get the relevant information in this regard.
3:26 AM Zak - (C4PI):
I'll forward a link to a page where you can contact our India team.
3:26 AM Zak - (C4PI) has sent a link: http://www.sony.net/SonyInfo/Support/
3:26 AM Zak - (C4PI):
Are you able to view the page?
3:26 AM Customer:
I will give you a better link for direct support page:
3:27 AM Customer:
https://s01.esupport.sony.com/US/p/contact-email.pl?
3:27 AM Customer:
Are you providing me email for your corporate office? As I am not asking for any technical support from you.
3:28 AM Customer:
Just say No and I will close this chat
3:28 AM Customer:
I do not want to waste my time with robot anymore
3:28 AM Zak - (C4PI):
I'm sorry; unfortunately, we don't have the email of corporate office.
3:29 AM Customer:
Thank you for wasting my time.
3:29 AM Customer:
God bless American and Canadian customer as you are supporting them.
3:29 AM Zak - (C4PI):
I suggest that you contact India support team to get the information.
3:30 AM Customer:
Good luck buddy and don't come to capegemini, we do not hire stupids.
Dear Sir,
Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope all your concerns have been addressed now.
For more assistance, you can call us at our official direct toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope all your concerns have been addressed now.
For more assistance, you can call us at our official direct toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
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Sony — lcd not working properly
SIR ,I PURCHASE SONY LCD KLV32BX300 ON DATED 21/02/2010. BUT MY LCD IS NOT WORKING PROPERLY I ALREADY NOTE COMPLAIN IN SONY CUSTOMER CEAR THEY GIVE ME THREE AND FOUR TIME COMPLAIN NO. (5801079 / 5863684 / 5917338 )I ALREADY CHECK SONY EXCUTIVE HE SAYS NO PARTS AVILABILE SO PLZ REPLACE EARLY MY LCD.
AND NO RESPONCE GIVE .
THANK YOU . I M WAITNG FOR UR REPLAY MY NO. IS :- 0 [protected]. / [protected].
ADD:- 10/212 NIZAMIBASTI MAIN ROAD TUNDLA FIROZABAD U.P INDIA