[Resolved]  Sony Ericsson India — Unjustified and unreasonable acts of the manufacturers and service providers

hello sir,
i purchased my se w580i in april 2008 with great joy and enthusiasm but all in vain as your product and after sales services are pathetic and tortourous.my se w580 was properly functioning till the february of 2009. but on day like any other my se shut down for good. i took it to the service center wher they said that the set was dead and they kept my phone for 15 days or something. when i got my cell back it was functioning but was giving a lot of trouble.whenever i used the slider or any other key on the phone to use, the set would get hung and the display would'nt show. One day i switched my phone off and tried turning it on but it never switched on. then i gave my cell again on the 3rd of march, and they received it as dead set. i had an argument with the authorities regarding the questionable quality of PCB used which worked for not more than 10 or 12 days from a reputed name as Sony Ericsson. sir i am really frustrated with the name Sony Ericsson .its been 25 days, and all that i get as a reply is that they have placed the order and havent received the part.

i bought my phone in Pune on 4th april 2008,
i gave it for repair to RAJA ELECTRONICS&SERVICES PVT. LTD., new Modikhana pune.
the Job No. i recived is 411.
please do something. i feel like suing SE for causing so much trauma and torture. Sir SE sucks big time.

since from last six months i m waiting for body panel battery cover of experia x1 n i also approach to helpline..., coustoumer care..., but i couldn't get any response...

I have been using sony ericssion W580i model for the past 1year. I was not satisfied with the performance. The Sony ericssion phones especially w580i and w910 are very risk to buy. Only for the display and sound we mainly go for sony ericssion, but once the set gets problem it involves hell a lot of money to service them inspite of that our mobile wont be reselled to that amount. So guyz better dont go for sony ericssion mobiles. "WASTE OF MONEY IN BUYING SONY ERICSSION".

I have been using sony ericssion W580i model for the past 1year. I was not satisfied with the performance. The Sony ericssion phones especially w580i and w910 are very risk to buy. Only for the display and sound we mainly go for sony ericssion, but once the set gets problem it involves hell a lot of money to service them inspite of that our mobile wont be reselled to that amount. So guyz better dont go for sony ericssion mobiles. "WASTE OF MONEY IN BUYING SONY ERICSSION".

Sony Ericsson W350i — late Service (Phones part not Available)

I purchased Sony ericson w350i on Nov/2008 and since last month i have display problem where i handed over my mobile on 30-april to the Store (The MObile Store, Official Store Branch Beawar, Ajmer).

Its been 11 days and there is no response. They tell that there is Phones parts are not available. Since i don't have a spare mobile its been a pain to me handle my day to day life.
It would be great if you consider my request and do the needful.

Thanks
Ashok Kumar Jarotia

I had purchased a sony ericsson C905, its earspeaker is not working, Its been 11 days and there is no response. They tell that there is no stock and they have ordered for it. Since i don't have a spare mobile its been a pain to me handle my day to day life.
It would be great if you consider my request and do the needful.

My Workorder No = SE309RJK10022

I have given my mobile to RT Outsourcing Services Ltd Janakpuri
UG-14 Suneja Tower-II, District Center
Janakpuri, New Delhi
Ph- [protected], 908, 907

I have given my sony phone for servicing at Sakinaka center. (It is in warranty).
I haven't received any information from them even after almost 3 weeks...They don't bother to pick up the phones.

Sony has worst service...I agree... Don't go for Sony..!

I have purchased W910i last year and i have been facing this problem the phone getting restarted all of a sudden.I have been facing this problem for a long time and recently thsi problem has been aggravated and happening everyday atleast for 5-6times.If i am spending 14-15k in a product i expect a good servicing as well.Giving the phone in the servicing center will it help because the feedback is even if i do that its not going to solve the problem as it is a manufacturing defect.I am from Kolkata.I am awaiting a reply.

where is the sonycare in kerala

Dear Sir / medam

I am deepandra Gupta

there is a problem in my Hand Set

I have Sony M600 Mobile

It is not accepting any mobile number for save .


Please Reply soon on [protected] or My id [protected]@yahoo.com

Thanking you

From

Deepandra

i hv purchased sony erricsom w580i, i have sent it to the service station at pune and mr ashraf is the manager incharge, i hv given it for repair due to display was not working, it is within warranty, iit has been last two months i hv not recd the phone, and no body is bothered, kindly let me know the status, my complain num is 740, i am stuck without the handset, shud we buy sony ericsson or not/

sir i had a conector problem in my sony w380i phone ... i gave it to service center indore at sunrise tower ... one month has passed and there is no response from the company...please help!!!

In My phone some sofware problem is there, once battery gone, then I purchaged new battery that is BST - 37, While put the battery then once on-ed and worked one day, after the day mobile not on-ed, wt is the problem, when I went to service centre, they will on quickly, wt is the problem, pl.tell permanent solution.present not working, waiting for your response

To
The Manager
Sony Ericsson
Head Office

Subject:- Request for cellphone replacement.

Sir,
This mail is in regards to inform to you that iAMIT NAGARKOTI, hsr recently bought Sony Ericsson Model K790i i.e hardly seven months old. I am facing many problems while using it, inspite of giving the phone for repair to Sony Ericsson service center in Noida sec-18 for 2 months approx.

Some of the issues are as follows :
1. cellphone was given to service for software upgrading however when i collected it, I saw they formatted my cell and created one more problem i.e call is being automatically picked up.
2.Again i submitted my cellphone for the issue of call automatically being picked, they renewed my old job sheet.
They said they will send the cell to there head office in Mathura road for change of motherboard and asked me to collect after 15 days .However i got it back after 1 month.
3. But the irony now is that the problem of automatic call getting picked up is still there with many other issues like phone getting hanged up, voice not coming clearly, Keypad not working, joystick not working. i.e the cell not working at all.
4.Now, they have again taken the cell saying that they are going to send it to chennai head office for the change of motherboard .
Due to all these issues, i am facing many problems in my job too.
And moreover they do not pick there phones when called and if picked they keep on transfering it here and there. We visit them they dont respond properly. On asking the status they just rudely say phone has not come yet that's it. The name of your employee are SHWETA and MR. SHREE in sector -18 service center noida, who are looking into this issue from starting.
I dont think this phone would work properly now, looking at the situation . I have only used it for 2 months, rest its with your service center only.
Kindly look into the matter and do needful.
I would request to kindly replace my phone as soon as possible. Looking forward for immediate response.

Thanking You

Your's Sincerely
AMIT NAGARKOTI
( Mob:- [protected])

WORKORDER NO. :-SE[protected]
WORKORDER NO. :-SE[protected]

Dear sir,
i lost my hand set, while i drove my bike. i would like to lock my mobile with help of the IMEI no . So kindly take step to lock my moblie.

modle no: sony ericssion 550i
IMEI no :[protected]
BATno : 228772
SWLBPTM 07W30.

Dear sir,
l lost my hand set, during bike drove, i would like to lock my mobile with the help of the my IMEIno. So you should take step to lock my hand set immdeiately.

mobile modle: SONY ERICSSION K550i
IMEI no:[protected]
BATno; 228772
swlbptm07w30

hi,

I purchased NEW MOBILE W395 On July 25th In UNIVERCELL MOBILES, CHENNAI, its worked well for 5 days, slide problem a raise(i.e., caller hear disturbance sound while slide closed) so, i gave it to service center after few days they said it solved, but problem occurs same day. I just rushed to UNIVERCELL MOBILES on 6th August for Replacement, they not replace the mobile.UNIVERCELL hand over the mobile to SONY ERICSSON service to get DO/DIE Certificate OR service the mobile . But still now no response from UNIVERCELL.I personally try to trace out the status of my mobile, its seems mobile not in any service centre. I made a call to Call Centre but they asking worksheet number. UNIVERCELL not reposding please help wat to do ...


By
Ganesh

sony ericsson/w380i cell phone — poor performance of set and service centre

This is to bring to your kind notice that at present i am using w380i that i bought three months back and its model is not even mentioned here.anyhow i want to say that i am really very dissapointed with this model and your service centre which is in gurgaon opposite air force station, old delhi road, gurgaon.i gave mu cellphone on 15th july09 and it has been alomst one and a half month, my cell is still not repaired and it had just a display problem.they kept on delaying it by saying that we dont have a cable.i put up in sec 51 and it almost takes twenty to twenty five minutes to go to the service centre.i am telling u this because only thrice i have called this service centre people and that to with different numbers because they never pick the numbers they have already attended even if the customer is calling after 10days.it is really frustrating!!three days back when i went there at 5 40- in the evening your service centre was closed.when they have given us the time till 6 in the evening then why they closed it before 5 30? and then when i called them to ask this they said we had some work so we closed it.it is so easy for them to say come tommorrow.i am not just sitting at home, i have other things also.what is the point of closing the service centre at working hours????i would want you to go to the above mentioned service centre once and look at their service.every customer has complaints.before using this cellphone i was using nokia and believe it i am regreting the fact that why did i switch to sony ericson because the service nokia provides is outstandig and it has an amazing durability and in just one and a half month my sony ericson phone has gone to the service centre even when i used it with so much of care.sony ericson is such a big company and it has such a name still i am going through all this??the image that i had for your company is now fading.i want you to either change my set or refund my money.

Sony W380I — Very poor service

I have purchased Sony W 380 I on 29th April 2009 from Vijay sales, thane west, from past 15 days the display was very eratic and the phone will go off suddenly . We gave to Sony service center at Ccom services, F11, 1st floor, eternity mall, Thane west - 400602 . After 5 days they gave the phone saying it has ben repaired and showed us working at the shop as soon as i brought the phone to my office and put my sim card again the same old problem . Again we have given the phone to the same service station .
Looking at the phone I am 100% sure, service station did nothing but gave the phone back as it is . My earlier phone also from Sony had the similar problems and the same service center did the same thing and we gave them again finally I threw that mobile phone of sony .
ONE IS THE SERVICE BUT I FEEL NOW THE SONY MOBILES ARE VERY POOR IN QUALITY . I HAVE ALWAYS USED SONY SINCE THE INCEPTION OF MOBILE IN INDIA . BUT NOW THE QUALITY IS VERY VERY POOR .
AND IF THEY HAVE TO PRODUCE SUCH A POOR QUALITY ATLEAST THEY CAN HAVE BETTER SERVICE CENTERS
Is there is any one who is responsible in Sony ericson FOR product and service ?
Cynthia Chaturvedi
Thane west -400610

I am a sony ericsson customer and i am myself very upset about the services provided. when i went to the service centre for some software related issues with my mobile which is K550i. i was totally shunted away. my problem was neither understood nor solved.
I dont think that i will suggest anyone to buy sony ericsson mobiles.