[Resolved]  Sony Ericsson India — Unjustified and unreasonable acts of the manufacturers and service providers

I have submitted this Sony Ericsson W580i phone, which is under warranty, for a charging socket related issue on 20Aug09. It has been over 2 weeks and they are still waiting for a part to be imported from somewhere. When I call for an update, Service Center folks would direct me to the customer support helpdesk and when I try to get a response from the Customer Support Desk, they will again ask me to get in touch with the Service Center. This is the second time I have submitted my phone due to technical issues within a year of purchase and last time also they sat over it for good 3 weeks. The phone in itself is not worth it and they have absolutely disappointing customer service. Please do not go for Sony Ericsson phones, or you'll regret later...!!

i purchase a sonyericssion w200i in jlk enterproses, Gurgaon shop on 20 Oct. 2008.
my phone imei no:[protected]
my s/n is:t2600jx1uq
If the bar code(belowr battary) in not appeared than would the warranty period in not applicable on my mobile
The repaer for the same Would be applicable my mobile or not in warranty period?
I request you to send the exact reply

Hi,

I bought g900 in the month of August 2009. I am using BSNL service provider. But i am not able to access inernet. Same SIM is functioning properly on other handsets but not on g900.
please guide to do internet setting on g900 manually.

Thanks,
Sanjay Dhamale
Mob. : +91-[protected]

Hi -

I purchased Sony Ericsson phone (w580i) in 22nd February 2009.

I am facing display problem. On Sunday 20th Sep 2009, I saw that my cellphones display screen has gone and I was not able to see anything in the phone. I thought that my phone is still in the warranty as one year hasn't completet yet. So today (22nd Sep 09), I went to the nearest sony ericsson authorized service (Mahavir Enclave, New Delhi), they told me that I have to pay 1200+ to repair or change my display screen.

What is the use of warranty (1 year) if we have to pay to service the cellphone. I am totally disappoint now.

If my problem will not solve then I will directly to the CONSUMER COURT and file a case against Sony Ericcson.

I am one of the Sony Ericcson user and haven't used any other mobile company's cellphone in my life. This company has a brand name in the market and people believe that Sony E is one of the best company who deals in mobile equipments. I can easily understand that technical fault can happen anytime but company has to repair or replace the set if it comes in the warranty period.

I am totally disappoint to the service of the sony ericcson and will not buy their products in my life and also don't let my relatives and friends to buy sony's products.

This is main reason that people prefer NOKIA cellphones because of their amazing customer service and their way of handling the people.

The authorized service centers of sony ericcson are not able to give even 50% customer satisfaction.


Thank YOu
Alok Mishra
H-290 Raj Nagar-II, Palam Colony, New Delhi - 110045
[protected]

please listen to your parents about buying anything as they are more experienced.I didn't listen to them and bought Sony ericson but now i feel nobody should buy sony ericson mobiles as they are very expensive to buy and the repairing and maintenanc expences are too high .not affordable.Nokia are more sturdy and strong.

my phone s e 350i got dead last month i gave it to lajpat nagar service center on 13 of oct 2009 they committed to deliver it to me within a week . till now i haven't got any positive response from them, even they are not picking the phone mention on workorder slip

my phone s e 350i got dead last month i gave it to lajpat nagar service center on 13 of oct 2009 they committed to deliver it to me within a week . till now i haven't got any positive response from them, even they are not picking the phone mention on workorder slip. my workorder no is se309tec16735

Dear SirMadam,

Please kindly send a reply mail to me after reading this mail sir.


On 16th Oct ’09 evening time I purchased a Sony Ericsson W395 from The Mobile Store held at Sai Baba Colony branch (Coimbatore). The next day (17th Oct) morg I had a hanging of keypad problem (Only in Down Arrow and End Key Only) sir. So I sent one of my friends to the same TMS branch within 24 hrs. They Told some unnecessary reasons, really I m not satisfied that reasons. (On 18th I moved to my grandma’s home so I unable to go to the TMS branch.) On 19th I visited the TMS branch and they replied to me,

“Please go to the Sony Ericsson Service centre sir, its common problem sir, they simply solve this hanging problem.”

In this regards the next day I went to Sony Ericsson service centre held at DB Road (Coimbatore), I am totally shocked to hear the reply from the service centre officials.

“Sorry sir, Water Lock on your mobile, so the mobile was not in warranty sir.”

At the time I not like to argue with the Sony Ericsson Service Centre Authorities, because they had some rules and regulations. I agree to repair the mobile, because I purchased that mobile to give a gift for my friend. At that time I had some urgent work in my office (Splitting of Companies in the Tally.erp9) so I am not contact the TMS Store.

Between 21st to 27th I am totally busy in my office regarding the some tally.erp9 issues and meetings.

On 28th only I got a phone call from the Sony Ericsson service centre, your mobile is ready to use now, I went to the service centre and got my mobile back.

On 29th Morg I visit “The Mobile Store Website“and post my complaint there. Evening time one person made a call to me and asks the proof of the Water lock in the mobile from the Sony Ericsson Service Centre.

I got and scan both the Purchased Bill and Job Sheet from the Sony Ericsson Service Centre and send the mail to that person who has from the TMS.

Today Evening He made a call and refused the said proposal sir.

Then I spoke to TMS (Sai Baba Colony Branch) They ask a letter from the Sony Ericsson the letter should be contains a “Yes sir, we are agree to sending a Water lock Mobiles to the TMS Stores…! (just think, If it is possible sir.) I am from Financially Middle Family sir, they simply through me like a baseball.

I really suffered form lots and lots of people’s sir.

Kindly help me sir. WHAT I DO NOW….?

I am wait for your mail sir.


Thanking you,


Regards,

Mani.V

i purchase K660i on 28th jan 2009. btut when i went on service centre regarding some proble in handset(ph cant save pictures) i saw my purchasing date was 4 apr 08 and the set is not in warranty period who it is possible?????? revert me as soon as possible my no. is [protected].
waiting...

I agree that buying Sony Ericsson mobile is waste of money.

Worst thing about Sony Ericsson mobile is sim card slot. It is very typical slot, it is prune to damage the sim card during its removal or putting it back.

I HATE SONY ERICSSON mobiles.

SONY ERICSSON MOBILES ARE NOT AS RELIABLE AS NOKIA. NOKIA IS THE BEST.

i have purchsed c510 i am not setisified picture for night flash does not work day & night i have picture in flash mode falsh bliked but not work and picture is black i am go to the service center but it is not sertisified & your main service centre call there is no answer from this mobile ans is ( yeh aise hi rehaga )
please sertisifed that flash from night & dim light

please answered me i have pay for Rs.11000
mobile no- [protected]
please call & sertisified me

second reminder
till time i have not recived reply against my mail which was sent in the morning
i am sorry for the unnecesorry delay at your part for the repaid firm

raminder singh amritsar (punjab)
[protected]
please satasified me

second reminder
till time i have not recived reply against my mail which was sent in the morning
i am sorry for the unnecesorry delay at your part for the repaid firm

raminder singh amritsar (punjab)
[protected]
please satasified me

I agree... the service of sony ericson even for the best model as Xperia is pathetic. They have my phone for the last 2 months and cant do anything about it. Every time i collect it, it has a new problem.

I have been following up with Shalini Sharma, head of customer service. But to no avail. She has now even stopped respondng to my calls.

I handed over my xperia to janak puri center in delhi and am really disgusted and would not allow anyone to buy the models.. specially teh high end ones.

No wonder sony is taking a beating ...

sir, madam

maina apko parso apne handset c510 ke complain ke thi ke uske flash thek nahi hai
jab hum picture night or andere me or cum roshni me lete hai to uske flash chalti hai
flash chalne ke bad photo black ho jati hai but je usko morning time me picture le to thek hai
muje batai ke plash ka kay purpose hai

aap iss hand set ko change kare ja use thek kare maina aapke care centre pe bat ke hai unse koi respose nahi mila aur aapke tollfree no pe maine 2 bar bat ke hai aur woh bal rahe hai ke { yeh aais he
rehaga ) is baat kay matlab hai ke agar aap repair or change nahi kar sakte to phir mujburan mujhe court jana parega agar aapke pas koi higher authority ka phone no hai to mujhe do nahi to mera masla hal karo n

mai bilkul be setrsified nahi hu (aapke jaha per sunvai nahi hai kay)
jeh mera third reminder hai

raminder singh
[protected]

sir, madam

maina apko parso apne handset c510 ke complain ke thi ke uske flash thek nahi hai
jab hum picture night or andere me or cum roshni me lete hai to uske flash chalti hai
flash chalne ke bad photo black ho jati hai but je usko morning time me picture le to thek hai
muje batai ke plash ka kay purpose hai

aap iss hand set ko change kare ja use thek kare maina aapke care centre pe bat ke hai unse koi respose nahi mila aur aapke tollfree no pe maine 2 bar bat ke hai aur woh bal rahe hai ke { yeh aais he
rehaga ) is baat kay matlab hai ke agar aap repair or change nahi kar sakte to phir mujburan mujhe court jana parega agar aapke pas koi higher authority ka phone no hai to mujhe do nahi to mera masla hal karo n

mai bilkul be setrsified nahi hu (aapke jaha per sunvai nahi hai kay)
jeh mera third reminder hai

raminder singh
[protected]

sir, madam

maina apko parso apne handset c510 ke complain ke thi ke uske flash thek nahi hai
jab hum picture night or andere me or cum roshni me lete hai to uske flash chalti hai
flash chalne ke bad photo black ho jati hai but je usko morning time me picture le to thek hai
muje batai ke plash ka kay purpose hai

aap iss hand set ko change kare ja use thek kare maina aapke care centre pe bat ke hai unse koi respose nahi mila aur aapke tollfree no pe maine 2 bar bat ke hai aur woh bal rahe hai ke { yeh aais he
rehaga ) is baat kay matlab hai ke agar aap repair or change nahi kar sakte to phir mujburan mujhe court jana parega agar aapke pas koi higher authority ka phone no hai to mujhe do nahi to mera masla hal karo n

mai bilkul be setrsified nahi hu (aapke jaha per sunvai nahi hai kay)
jeh mera third reminder hai

raminder singh
[protected]