[Resolved]  Sony Ericsson / K550i — am harrassed

dear sir,

i purchased Sony Ericsson K550i, imei #[protected] on 29.09.2007 from RPG Cellucom India Pvt. Ltd., shop # 305, Forum Mall, Elgin Road, Kolkata - 700020, ph # [protected], the phone was packed sealed, but to my utter surprise i found the phone had some specific problems -

1. the reception quality is very poor.
2. call drops are frequent.
3. the ear speaker delivers very bad sound.
4. the phone gets hot very soon effecting the ears too.
5. when am syncronising the phone with the computer with the usb cable, after completing my job, when am removing the usb cable, the phone gets automatic switch off and then on itself.

i took the defective set to the shop, one representative named Arindam ( ph # [protected] ) inspected the problem and found that i was correct, as the set was newly purchased i demanded the shop to change my phone and give me a new one, as i dont have any extra handset and without a phone these days its hard to survive, but they insisted that it should be taken to the service centre, which may take atleast a week or more. so i left my defective phone with them and was compelled to buy a motorola set for standby untill my set is coming from repair. prior i used SE K750i, P1, P990i, but am disheartened this time.

well if i am under warranty and the defective set is brought for complain within two days, am i wrong to ask for a new handset ?

i am a sony fan, but its difficult to take such a harrasment from the company i love most.

kindly look after my matter at the earliest, wich i beg to you.

regards,
debjit mitra