[Resolved]  Sony Ericsson — Cell phone not working.

Address:

New Delhi, Delhi

Hi this is Nimit Sharma,

I had purchase a Sony ericssion Spiro(w100i) mobile phone on 9-oct-2010 & i have been chasing to get my handset issue resolved since the date of purchase. Service center provided me various solutions, including replacement of the handset.The replaced handset W395, which is obsolete, is giving me the same problem(hanging & restarting).

My issue is not resolved yet. Please help me out.

Please find the below mail chain


From: nimit sharma [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 21, 2010 1:00 PM
To: Dawar, Komal (Cognizant)
Cc: Sharma, Nimit (Contractor)
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301



Nimit sharma

--- On Tue, 21/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Tuesday, 21 December, 2010, 6:58 AM
Dear Kunal,

I have been chasing to get my handset issue resolved since the date of purchase. you provided me various solutions, including replacement of the handset.The replaced handset W395, which is obsolete, is giving me the same problem(hanging & restarting). I would resuest you to please replace my handset with some other popular model like K750i & K790i.
your help would be highly appreciated & will mitigate the pain i have suffered.I believe sony ericssion is a good brand with friendly customer support.


--- On Sun, 5/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Sunday, 5 December, 2010, 8:42 AM

.
Hi,

As you know how many time i visited the service centre but the issue is not resolved yet.
i hope you understand this.
So please get my handset replaced by any other Model of Sony Ericsson of same value otherwiserefund my money back as quick as you can.
Regards
Nimit Sharma
+91-[protected]

--- On Tue, 30/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: ehtisham.[protected]@sonyericsson.com
Date: Tuesday, 30 November, 2010, 7:37 AM
Hi sir,

This is regarding my mobile phone issue.
I was purchase w100i (spiro) model of sony ericsson before a month before & i am continue facing the hanging & restarting issue from the second day of purchase, i already visited the service center many time but the issue is not resolved yet.
They resubmitt my phone after the second service on the same worksheet, after a day i am facing the same.

Please find the below mail to know, where i was reached to get this issue resolved,but still i am facing that issue alot.

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.


Please find attached worksheets generated by the service center.


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com



--- On Tue, 16/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: xperia.[protected]@support.sonyericsson.com
Date: Tuesday, 16 November, 2010, 4:06 AM


Hi Hanu Pareek,

I already visit service centre twice.
Please find the below mail for reference & also find attachment for service worksheet & address of service centre.

And please look into the matter ASAP.
I shall be very thankful to you.

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com


[protected]@yahoo.com, 10/Nov/2010 02:04:46 EST

From: nimit sharma, [protected]@yahoo.com
To: , dinesh.[protected]@intarvo.com
Subject: Re: Service complaint.

Hi Sir,

As suggested by service centre manager, motherboard has also been replaced.

But unfortunately I am still facing the hanging & restart issue.(software upgradation has also been done by the service center).

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.

Please find the workorder number below -

SE[protected]


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com

--- On Fri, 29/10/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Service complaint.
To: dinesh.[protected]@intarvo.com, chandermohan.[protected]@intarvo.com
Cc: saurabh.[protected]@intarvo.com
Date: Friday, 29 October, 2010, 6:14 AM
Hi Sir,

This is regarding the issue facing in sony ericcson spiro,
I am facing hanging & restart issue even after servicing(software upgradation done by the service center),
I was again went to service center regarding the same & the executive told me that issue is not coming
infornt o[censored]s, we unable to help.

Please do the needful,
So i'll be very thankfull to u.

NOTE : that same day there are 4 costumer complaing the same for Spiro.

Please find the handset detail below

Make - Sony erisson
Model - Spiro (w100i)
IMEI.NO. - [protected]
Date of purchase - 9/oct/2010

Please find the workorder number below:
SE[protected]

Date of repair - 23/oct/2010

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com















Nimit sharma

--- On Mon, 15/11/10, xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com> wrote:

From: xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com>
Subject: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@yahoo.com
Date: Monday, 15 November, 2010, 10:21 AM


MyPhone Fun & Downloads Update Service

Dear Nimit,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can look into the same and provide you the best possible solution.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________



________________________________________
________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88826301,2]






Nimit sharma

--- On Sun, 5/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Sunday, 5 December, 2010, 8:42 AM

.
Hi,

As you know how many time i visited the service centre but the issue is not resolved yet.
i hope you understand this.
So please get my handset replaced by any other Model of Sony Ericsson of same value otherwiserefund my money back as quick as you can.
Regards
Nimit Sharma
+91-[protected]

--- On Tue, 30/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: ehtisham.[protected]@sonyericsson.com
Date: Tuesday, 30 November, 2010, 7:37 AM
Hi sir,

This is regarding my mobile phone issue.
I was purchase w100i (spiro) model of sony ericsson before a month before & i am continue facing the hanging & restarting issue from the second day of purchase, i already visited the service center many time but the issue is not resolved yet.
They resubmitt my phone after the second service on the same worksheet, after a day i am facing the same.

Please find the below mail to know, where i was reached to get this issue resolved,but still i am facing that issue alot.

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.


Please find attached worksheets generated by the service center.


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com



--- On Tue, 16/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: xperia.[protected]@support.sonyericsson.com
Date: Tuesday, 16 November, 2010, 4:06 AM


Hi Hanu Pareek,

I already visit service centre twice.
Please find the below mail for reference & also find attachment for service worksheet & address of service centre.

And please look into the matter ASAP.
I shall be very thankful to you.

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com


[protected]@yahoo.com, 10/Nov/2010 02:04:46 EST

From: nimit sharma, [protected]@yahoo.com
To: , dinesh.[protected]@intarvo.com
Subject: Re: Service complaint.

Hi Sir,

As suggested by service centre manager, motherboard has also been replaced.

But unfortunately I am still facing the hanging & restart issue.(software upgradation has also been done by the service center).

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.

Please find the workorder number below -

SE[protected]


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com

--- On Fri, 29/10/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Service complaint.
To: dinesh.[protected]@intarvo.com, chandermohan.[protected]@intarvo.com
Cc: saurabh.[protected]@intarvo.com
Date: Friday, 29 October, 2010, 6:14 AM
Hi Sir,

This is regarding the issue facing in sony ericcson spiro,
I am facing hanging & restart issue even after servicing(software upgradation done by the service center),
I was again went to service center regarding the same & the executive told me that issue is not coming
infornt o[censored]s, we unable to help.

Please do the needful,
So i'll be very thankfull to u.

NOTE : that same day there are 4 costumer complaing the same for Spiro.

Please find the handset detail below

Make - Sony erisson
Model - Spiro (w100i)
IMEI.NO. - [protected]
Date of purchase - 9/oct/2010

Please find the workorder number below:
SE[protected]

Date of repair - 23/oct/2010

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com















Nimit sharma

--- On Mon, 15/11/10, xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com> wrote:

From: xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com>
Subject: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@yahoo.com
Date: Monday, 15 November, 2010, 10:21 AM


MyPhone Fun & Downloads Update Service

Dear Nimit,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can look into the same and provide you the best possible solution.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________



________________________________________
________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88826301,2]