[Resolved]  Sony Ericsson / S302 Mobile Phone — Defect Handset - Sound is very low

I sent an email to sony ericsson for a replacement of the handset S302. However I had to wait for their reply for couple of days. I had to chase them couple of times and lastly, the answer is that the set cannot be replaced. I bought the set S302 on 30/11/08 and complained on 4/12/08. Never got a reply.

Please find all the emails attached...

Case : 72849059

Hello Team,

I would want to register a complain and no body is ready to accept it. I have called the support team several times today and contacted the helpdesk and the customer care teams. They easily redirect me to eachother when I ask them to register the complain..

Also the call gets disconnected when I am on line with them and they do not bother to call back when they have taken down my number in the begining of teh call.

Could you please help me with this. I would want this escalated and want some little customer service provided.
1. The sound quality of the phone is very poor. I never expected this from Sony Ericson.
2. Phone is getting heated when game played or spoken for long. I can understand if this happens with any non-branded items.
3. The phone is considered to be a snapshot one, however the photo clarity is also sad.

I dont understand how this phone was released, when it has so many defects. Could you plesae escalate this issue and give me a solution. If in case I do not get a proper response, I will have to register a complait in teh Consuler forum as I am so helpless.

My Cell phone number is [protected].


Thanks & regards,

Neetha M S
IBM Global Services India Ltd
Embassy Golf links Business Park
Bangalore 560 071, INDIA.
neetha.[protected]@in.ibm.com

Sony Ericsson Online Support <questions.[protected]@support.sonyericsson.com>
12/03/2008 09:37 PM

Dear Neetha,

Thank you for contacting Sony Ericsson Online Support.

Please contact Sony Ericsson Customer care for additional troubleshooting and possible warranty options. If you wish to set your phone up for repair, please contact us at the number below. Have your phone with you and please call from a landline, as there are numbers on the inside of the phone required for this process.

As part of Sony Ericsson's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit our website at http://www.sonyericsson.com or call us at[protected].

Best regards,
Amy
Your Sony Ericsson Online Support Representative
Sony Ericsson Mobile Communications

Interested in participating in our free recycling program? Please reply to this email or call us on the phone or chat with us live! Sony Ericsson will accept all brands of mobile phone products for recycling at no cost to you. We can email you the information and mailing label should you wish to participate in this program.

The information in this e-mail and attachment(s) thereto is strictly confidential may be legally privileged. It is intended solely for the named addressee(s) of this e-mail. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please advise the sender by reply e-mail and delete this message without disclosing it. Any further use of this e-mail is strictly prohibited.

Dear Ms. Somashekar,

Thank you for contacting Sony Ericsson Support Center.

We comprehend your sentiment over the delay in contacting you and apologize for the inconvenience caused to you.

This mail is in reference to your complaint regarding Sony Ericsson handset S302. With reference to the feedback received from the service center your handset is working fine and no problem has been found in the set.

We regret to say that we will not be able to provide you a replacement.

In case you countenance any problem in future please highlight the same to us we will be glad to assist you.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Lalit
Sony Ericsson Customer Care