[Resolved]  Sony Ericsson W300i — Proactive Cancellation of Warranty period by incapable Service center personnels


This is to bring to your notice that I had purchased a brand new handset in the month of Aug 07 from one of Sony Ericsson's reputed dealer in Goa...Suddenly yesterday it started giving me an error "Insert Sim"...I reinserted the sim and tried it many a times but failed. The phone was just not working.
I took this handset to the dealer and asked him to check it up...he inserted another sim in the handset and it started working. He told me that the problem lies with the sim card so to take it to Idea people and they should change it...

I went to Idea office and showed them the sim...they inserted another sim in the handset however it was not working...They said the sim is perfectly working fine and they should get the handset to the service center went ...

I thereafter went to the Sony Ericsson service center and showed them the handset....
The lady sitting at the counter checked the handset response by inserting a sim to it and said it needs to be deposited as they will have to check further ...and she insisted that the handset also has corrosion hence it will not be treated in the warranty period and I will have to pay a charge for it...

I asked the lady to check it properly as it was a brand new handset which i had brought, how could it get corroded all of a sudden ??? There is no corrosion in my handset as was being insisted by the lady.

On my telling her to try again, she inserted another sim card in the handset and it started working again and i took the handset back.

The lady canceled my complaint however to my surprise she asked me to sign on a form which stated that as the handset had a corrosion, hence my further warranty stands canceled...

She went into an argumentative mode and also called another person who also started explaining me that as the handset had corrosion hence the warranty now stands canceled. Neither did i sign on the form nor did i sign the cancellation papers.

My question is -

1) Are the Sony Ericsson people at your service center trained enough to handle customer complaints sensitively and this being the only service center in Goa??
2) Do they know their processes well ??
3) They don't know how to behave with a customer and handle them.
4) They are not aware of the functioning of the mobile gadgets otherwise how would they have made such a silly mistake.

Request you to please look into the above and ensure that my warranty does not stand canceled.

My details are given below -
Handset Model - W300i
IMEI No. - [protected]
Purchased on - 11th Aug 07
Dealer - Mobile Choice,Shop no. 13, Reberio Bldg., Rivara Road, Opp. Titan Showroom, Panaji - Goa.
Service Center - ACCEL frontline Ltd.,
Gomantak Bldg,
Panjim - Ph 2232975

Awaiting an early response from your end,
Dr. Aparna Pradhan
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


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