[Resolved] Sony Ericsson W300i — Proactive Cancellation of Warranty period by incapable Service center personnels | |
Hello, This is to bring to your notice that I had purchased a brand new handset in the month of Aug 07 from one of Sony Ericsson's reputed dealer in Goa...Suddenly yesterday it started giving me an error "Insert Sim"...I reinserted the sim and tried it many a times but failed. The phone was just not working. I took this handset to the dealer and asked him to check it up...he inserted another sim in the handset and it started working. He told me that the problem lies with the sim card so to take it to Idea people and they should change it... I went to Idea office and showed them the sim...they inserted another sim in the handset however it was not working...They said the sim is perfectly working fine and they should get the handset to the service center went ... I thereafter went to the Sony Ericsson service center and showed them the handset.... The lady sitting at the counter checked the handset response by inserting a sim to it and said it needs to be deposited as they will have to check further ...and she insisted that the handset also has corrosion hence it will not be treated in the warranty period and I will have to pay a charge for it... I asked the lady to check it properly as it was a brand new handset which i had brought, how could it get corroded all of a sudden ??? There is no corrosion in my handset as was being insisted by the lady. On my telling her to try again, she inserted another sim card in the handset and it started working again and i took the handset back. The lady canceled my complaint however to my surprise she asked me to sign on a form which stated that as the handset had a corrosion, hence my further warranty stands canceled... She went into an argumentative mode and also called another person who also started explaining me that as the handset had corrosion hence the warranty now stands canceled. Neither did i sign on the form nor did i sign the cancellation papers. My question is - 1) Are the Sony Ericsson people at your service center trained enough to handle customer complaints sensitively and this being the only service center in Goa?? 2) Do they know their processes well ?? 3) They don't know how to behave with a customer and handle them. 4) They are not aware of the functioning of the mobile gadgets otherwise how would they have made such a silly mistake. Request you to please look into the above and ensure that my warranty does not stand canceled. My details are given below - Handset Model - W300i IMEI No. - [protected] Purchased on - 11th Aug 07 Dealer - Mobile Choice,Shop no. 13, Reberio Bldg., Rivara Road, Opp. Titan Showroom, Panaji - Goa. Service Center - ACCEL frontline Ltd., Gomantak Bldg, Panjim - Ph 2232975 Awaiting an early response from your end, Dr. Aparna Pradhan #[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
Sony Ericsson W300i — I lost my cell
Hi Team,I lost my cell on 5th April 2009. my id number is IMEI[protected]
Can you pls help me?
Thanks & Regards,
Jisha
Sony Ericson w300i — Lost Mobie
Hi,My Name is Deepak I have lost my mobile phone Sony Ericson w300i
SN: BD302LFWU5
IMEI :[protected]
sony ericsson w3001 — i lost my cell
well m from mohali phase -9...i was comin back to my home from skool and i was driving a two wheeler...and my cell fell out from my pocket and it fell some where on the road..my route was from 41_b chandigarh to phase 9...its number was [protected]...and now u can contact me on [protected]...if some one can help me...i have seen many softwares on net about how to get back ur set but only i[censored] had preoaded the soft...but i had not installed any such soft...so if there is a soft vich can just tell the location ...plz just help...i love my cell29%
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Sony Ericsson W300i — i lost my mobile
today 27th october 2008, just before 1/2 and hour, i lost my mobile in my area.i want to back my mobile and i already deactivated my airtel sim.
i have imei numbre of that mobile.
please help me.
i m from ahmedabad, gujarat, india.
i[censored] have any idea u can call me on [[protected]]
thanks for help