[Resolved] Sony Ericsson / W380i Mobile — Pathetic services, low quality products | |
Hi, My name is Meenu Arora, unfortunately on 10th August 2008, I have purchased a Sony Ericsson w380i from one of the shop of delhi. From 10th August itself my bad time has started. I bought this phone for my personal purpose but frankly speaking could not use this phone for my personal purpose even for a single day. This phone has network problem, while talking ( if anytime phone gets connected by chance) phone gets disconnected, there is one special feature been told to me, called gesture control, even this feature did not work for a single time, For network which is a basic thing for any mobile, I have submitted this phone to the Sony Ericsson Service Centre, Darya Ganj, Delhi for 6 – 7 times and every time they have assured me that my phone will work fine now, but it is still not working and it is in the same condition. Service Centre people claims that they have changed all the parts of my mobile and given me the new IMEI Number also which is all in vain, because this mobile is not at all working. The basic problem which i feel in this mobile is the network problem. While making a call, The network stops and at that time my call immediately get disconnected. Many a times, my friends n relatives make a complaint to me that my phone is coming "not reachable". I also have a nokia mobile phone with the same airtel connection in it with no any such problem. Sometimes even when i try to call from my nokia mobile to this Sony Ericsson, it comes as not reachable. Now I have few questions, My warranty period is going to be over on 09th August 2009, what will I do with this faulty phone now?? As of now my patience is almost over so I am not going to deposit this phone again and again in the so called Sony Ericsson service centre. Now I do not want anymore repairs on this phone, wants this to be replaced as soon as possible or else refund my money. Otherwise, I have no choice instead of sending a legal notice to your company or go to the consumer court. I know that Sony Ericsson is such a branded company I never expect this type of service. Looking forward positive and Favourable response from your side as early as possible. Need your immediate intervention to get Justice regarding this. Regards, Meenu Arora [protected] Email id :- ameenu.[protected]@gmail.com For your reference:- Old and Original IMEI Number – [protected] New IMEI Number - [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Sony Ericsson — low quality product
Dear Sir,I, Vipul Vardhaman Bhandari want to inform you that my mobile handset Sony Ericson- Hazel (Model No: J20i) is not up to your usual standard. I purchased it on August 17, 2010(Invoice Enclosed) since then it has been proved problematic. To improve its functioning I had to go for its software up gradation in the month of November, followed by change of its mother board with software up gradation again in the month of January(Workorder Invoice Enclosed) but all proved to be futile. Now it feels like I am using an assembled mobile and not the esteemed Sony Ericson. A progressive degradation in camera quality has also been observed. Also to mention the display disappears many a times in recent days. Also,I am facing with n number of other problems for which I had recently submitted the phone to service centre ( Workorder No : SE311APN10974) ( Workorder Invoice encloed )
Right now my handset is with sony ericson service center and they are ready to replace its motherboard for the second time. Mother board contitutes the 75 to 80% of the cost of the product. But they are refusing to give any guarantee or warantee on the product. Neither they are approving for the handset replacement. Thus it may prove to be problematic for future.
I request you to consider my complaint acutely and hope for your considerate actions
Yours faithfully,
Vipul V. Bhandari
sony ericsson india w380i — bad services
i purches new sony mobile . & get charging problem in new mobile. i told surat servies center. & i told sony custermer services center. but not any respond. please help my as soon as possible. contact my mo no [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
sonyericsson — low quality product and service
i would like to bring this to everyone's notice that i had brought a sony ericsson ph W350i 2 months back, i switched brands because of the "SO GOOD" reputation of Sony ericsson in the marketbut i am heavily dissatisfied by the kind of performance this cell phone gives..
the battery is underperforming, i took a sealed pack but the battery seems to become nil aft a 2 hrs of talking. within the 1st week the middle button of my phone started losing d silver coating..
i gave the phone to the sony ericsson dealer and he kept my phone(along with headphones, charger, USB data cable) for approximately 45 days
i was harrassed all this time as i was not able to use any type of spare phone..
and at the end of the 45 days i got back items in all defective conditions, the flap buttons of this phone have stopped wrking
the lock function of this phone has stopped working too
i am shocked by the kind of after sales service i recieved from this company.
i have decided to drop this brand and whoever comes for my suggestion i would suggest never purchase a sony ericsson product