[Resolved]  Sony — Sony-Worst Customer Care-Deficiency in Service

--- On Thu, 2/12/10, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Sony Vaio- Worst After Sales Services for poor quality product. Mental harassment.
To: sonyindia.[protected]@ap.sony.com
Date: Thursday, 2 December, 2010, 11:28 AM

To December 2, 2010
The Chief Executive Officer,
Registered Office: A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi-110 044
E-mail: sonyindia.[protected]@ap.sony.com

SONYVAIO--WORST AFTER SALES SERVICES FOR POOR QUALITY PRODUCT; MENTAL HARASSMENT AFTER PAYMENT OF COSTLIEST PRODUCT IN MARKET.



This complaint is being sent to Sony India with regard to my Sony Notebook.

Quote:

sonyindia.[protected]@ap.sony.com

Sir,

I am writing this mail with heavy heart.

I made a call to your dealer M/S. Deekay Electrovision, Ghumar Mandi Chowk, Ludhiana at[protected] and talked with the attendant and told him that I had come day before yesterday and you made me harassed for 5 hours and did nothing to fix my problem in Sony Lap top (Note Book) The attendant said you should talk with our Service Engineer Mr. Palwinder Singh. Mr. Palwinder Singh after making numerous queries when the Lap-top was purchased, the date of purchase and all those silly questions like what has been done yesterday by our technician. I told him I was told to come back to collect the Lap top from our showroom after 3 hours. I kept on roaming from here to there to get the problem fixed. After 3 hours wait the technician did nothing just pressed F-10 and provided me the Lap top without fixing any problem. The MS office windows have not been uploaded. When my daughter tried to do her project work it was incompatible. As the system was not installed, not even the trial version as the version demands 25 digits key. The Anti-virus system was not installed. I tried to tald to Mr. Amit the owner.



I was told to talk at[protected]. Mr. Amit told me to talk to our Manager at[protected]. I kept on dialing at this number he was not picking up his cell-phone. After few minutes when I dialed the Manager picked up the Mobile and said bring the Lap-top at our shop once again we shall fix the problem.

I wasted a full day and waited for 5 hours outside the Sony World showroom. Not even a single glass of water was offered to the customer and after the wait of 5 hours nothing has been done to fix the problem. What a great company Sony and its After Sales Service is?

Kindly don’t play with the sentiments of the customers. No doubt the customers are stupid, Mindless.

On enquiring after the wait of 5 hours in their showroom the Service Engineer gives sheepishly smile.

I have never expected such a poor services from such a leading brand with which I am attached emotionally. In spite of various alternative brands available in the market, I made purchase decision in your favour, going against the suggestions of my friends and relatives and other influencers. Though after paying more than Rs 10, 000/- for the same features available with reputed other brands like HP. This brand is unfortunate and the After Sales Service is so poor, even the tea vendor who provide you a cup of tea worth Rs 4/- listen to your complaint if made to him.

Your after Sales Services have traumatized my trust & faith in your brand. I am mentally and physically harassed by the quality of your product and that to worst treatment for after Sales Service.



I had purchased this product with great joy & solid confidence in your product, but sorry to say you have let me down. I purchased your product with my friend who went for Dell. Now he is enjoying after paying Rs 15, 000 less to my product and I am suffering because I trusted your brand. I called sent E-mails to your customer Care ( It may be check with the records) where I was treated like beggar and no body responded to the E-mails in the positive way and my problem remained unresolved, the trauma does not end here I was provided wrong and vague information how to fix the problem rather to provide the services.

Sir, your are not considering the problems of a single customer, But mind one thing a single customer always contribute importantly in your market share. It is up to your business policy. If you see a customer – A PILLAR or A BEGGAR.



Now in future I will ensure not to suggest your poor quality product to anyone and also will try not to purchase any product with Brand Name SONY. As I am currently using your poor quality product.



A layman can fix this problem for which the SONY the reputed company is making fool to the customers.

With warm regards,

Sincerely,

Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R).,[protected]

Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in



--- On Wed, 1/12/10, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:


From: SonyCare <Sonyindia.[protected]@ap.sony.com>
Subject: RE:'SonyIndia=[protected]' General Info - Rajneesh Madhok
To: "Rajneesh Madhok" <[protected]@yahoo.com>
Date: Wednesday, 1 December, 2010, 2:57 AM

Dear Customer,

Greetings from Sony India Customer Care !

As per your query, , we would like to inform you that SONY VAIO latest models have in built Recovery Partition which contains Preloaded Operating System, Drivers and Supplied Softwares. There is no discs bundled with VAIO Notebook.



Secondly, we would suggest you to create the recovery disc by performing below given steps:-



1. Connect AC Adaptor.

2. Start -> All Programs

3. Select VAIO Recovery Center

3. Select Create Recovery Media Kit and follow the Wizard.



Note-: Kindly use DVD -R for creating the Recovery Disc.



Moreover, we would suggest you to run system recovery. Kindly refer the below mentioned steps:

NOTE : Please take the backup of the data before going ahead with the troubleshooting steps. Sony India Pvt Ltd holds no responsibility for any data loss.



1. You have to Run System Recovery using the F10 key.

2. The Process of running System Recovery is as follows:

· Remove all external devices attached to the Notebook.(Switch off the Wireless Lan button as well)

· Put the notebook on AC Adaptor.

· Switch on the notebook and as soon as you see the VAIO logo, start tapping the F10 key on the keypad.

· The Automated (Build in ) recovery starts.(Stop tapping the F10 key when you see that it is starting the Recovery Process).

Simply follow the wizard.

If you need any further assistance or clarifications, please contact us at our tollfree number[protected]Working Timings-9:00am to 7:30pm. All 7 Days). We would be delighted to assist you.



With Warm Regards,



For Sony India Pvt Ltd.

Gaurav Sharma

Web Support Deptt.

Customer Care Center




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Sony VAIO Complaints - Sony-Worst Customer Care-Deficiency in Service
Sony VAIO






Sony-Worst Customer Care-Deficiency in Service

----- Original Message -----
From: rajneesh madhok
To: sonyindia.[protected]@ap.sony.com
Sent: Wednesday, December 01, 2010 12:23 PM
Subject: Sony-Worst Customer Care- Deficiency in Service.
BY SPEED POST
From: Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]M)
Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in
December 1, 2010
To
The Chief Executive Officer,
Registered Office: A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi-110 044
E-mail: sonyindia.[protected]@ap.sony.com
SUB: SONY- WORST CUSTOMER CARE --- DEFICIENCY IN SERVICE
1. NOT PROVIDING OPERATING SYSTEM & DRIVER CDS
CHARGING MORE THAN RS 10, 000 FROM CONSUMERS AND LEAVE THEM TO FACE NUMEROUS PROBLEMS AFTER SALES.
Sir,
I purchased Sony Vaio Laptop Model No. VPC EA16F/B/G, Serial No. 7008377from Deekay Electrovision, Ghumar Mandi Chowk, Ludhiana, Ph:[protected], E-mail: [protected]@yahoo.com vide Cash Memo No. RI-2657 dated 20/08/2010 the E-Series with Graphics the costliest model with brand name of Sony worth Rs 55, 000/- and from the day one getting pirated programs uploaded those are giving trouble from day one.
I submit as under:
The said dealer has not provided me the Operating System and Driver CDs. One of my friend purchased Dell branded Laptop, though there is difference of more than Rs 10, 000 in both of the Laptops with same features, Dell has provided the said operating system and Drivers to the purchaser.
The Lap top gets virus problem. The Windows and the Anti-Virus in original has been promised by the dealer while selling the Lap top. There was the virus in C-drive. When I contacted the said dealer to provide me the said Operating System and Driver CDs and due to faulty Anti-virus my Lap top got virus. The dealer promised to fix the problem and told me to come after 4 hours.
After 4 hours the dealer has not provided me the recovery disks even and after the wait of 4 hours just do formatting. If the dealer has to do formatting then why not the customer is being provided the Recovery Disc.
I am using Compaq brand Desk Top from the last 10 years. The recovery discs of my system is in my possession till date. The Sony world fame reputed brand has not provided anything except the mental and physical tension to the customer.
There is no system how to identify the problem and how to fix the problem. For the issue to get the formatting I have to go to Ludhiana from Phagwara the 50 Kms distant place and after waiting for 4 hours to get the delivery of the Lap top could not get service.
What kind of Sales Service the World Known Reputed Company Sony provide to its customers. Whether the formatting is the solution to the problem. Whether the company is charging more than Rs 10, 000 in its models to make a fool to its customers and harass them.
When requested to the dealer to get the Anti-virus loaded on my Lap top after the wait of 4 hours as the previously loaded Anti-virus has failed to detect the virus, the dealer has not cooperated and said come again to get it installed in your system.
It is due to the BAD CUSTOMER CARE PROVIDED BY SONY that is why the customer is being harassed.
Whether any body can expect the poor Service like this from the Brand Like SONY.
Whether we are not wasting money to spend more on SONY BRAND when it has so poor After Sales Service.
Whether we should keep on FORMATTING WINDOWS AND THAT ALSO TO VISIT DEALER AS WE HAVE NO FORMATTING SYSTEM AND CD DRIVES. WHAT A GREAT MOCKERY WITH THE CONSUMER.
The dealer’s Service Engineer says that the Virus has not been detected that the game would have been played on the system. WHAT A GREAT AND RUBBISH SONY CUSTOMER SUPPORT.
I request the Sony authorities to kindly look in to the matter and do the needful to protect the rights of the consumer under Consumer Protection Act, 1986 to avoid further litigation in the matter.
Thanking you,
Yours faithfully,
Rajneesh Madhok

----- Original Message -----
From: SonyCare
To: rajneesh madhok
Sent: Wednesday, December 01, 2010 12:41 PM
Subject: <AUTO> 'SonyIndia=[protected]' Sony-Worst Customer Care- Deficiency in Service.

Dear rajneesh madhok,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 6505321.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.

PS :- This is an Auto Acknowledgement, Please do not reply to this email.

From:dr.bharat gohil
Subject:worst/inefficient and noncooperative service of sony autho. service center, Nasik.
To:sonyindia.[protected]@ap.sony.com Dt:[protected]
Myself Dr.BHARAT GOHIL(Govmt.of Mahrst. Healthe caredept)i had many products of sony in my house.this time i feel very bad due to harassment by Reliable, sony authorized service center, Dwaraka, NASIK(maharashtra).I purchesed sony video hanicam from bhagat radio service, DHULE(Maharashtra).Last month i got problem in USB connection so sony service center Dhule after varifing warranty validity of my handicam(14th nov.2012)sent for repair at above mantioned service center, NASIK On 4th oct12 along with warranty card.but my handicam cameback without repairing from worst & deficient service center, NASIK.and demanding Rs.5500 for repairing.so service center, DHULE again sent unrepaired handicam on 16th oct12 along with same service job sheet, sony india service warranty card and credit invoice of bhagat radio service Dhule. at reliable sony service center, NASIK.BY assuring me that we will talk with senior person as handicam is within warranty period.On 22nd oct mr.manoj kadam and mr.kureshi from service center, NASIK ring me that your approval rejected by service center, Pune and we had already informed you about non repairing and we cant help
you.so i had talk with madom on hotline service head'sony at delhi.by her kind and cooperative advice i had sent my all 3 documents(SERVICE JOBSHEET, SERVICE WARRANTY CARD & CREDIT INVOICE of bhabat radio, invoice no.3037) by gmail at sony india care NewDelhi on 23rd oct12(Reference no.[protected].Now i am waiting for your kind cooperation.My details-Dr.bharat gohil cell no.[protected], gmail:[protected]@gmail.com.Product details-sony handicam model no.DCR-SR47E E37.serial no.1789357.valid upto:14-nov-2012.