State Bank of India — Harassment from parents
'CaseID=[protected]' Cancellation of SBI Credit card
State Bank of India 22nd Sept 2008
Credit Card – Payment unit
PO Bag 28- GPO
New Delhi – 110001
Kind Attn: Mr.Ajay Bharti
Asst. Vice President – Customer Service
Sub: Cancellation of Credit card – [protected]
I, Anuradha.H.R had got a call from SBI customer service department offering me Sundaram Alliance Insurance policy and I had informed them clearly that I don’t have any interest in the insurance policy. But in the very next SBI Credit card bill dated 2nd July 2007, there was Sundaram Insurance policy amount 1827 + 195 billed. Immediately, I spoke to the SBI customer service department (on 13th July 2007, Ms.Ayesha from chennai) asking her to cancel the Sundaram insurance policy and revert the amount and also asked her to cancel my SBI credit card. So, Ms.Ayesha informed me saying that insurance & the credit card will be cancelled and the outstanding amount would be made as nil. In spite of this, I have been receiving the SBI Credit card bill for the cancelled policy and also interest for the same.
Here is a table depicting several instances of my conversation with your customer service department pursuing them for the cancellation of insurance policy as well as credit card. In each of these conversations I was assured by your executives that the insurance policy and credit card would be cancelled and the outstanding balance would be nil. Apart from this, every month as soon as the bill was dispatched to me, I would get follow up calls from your executives demanding payment, which turned out to be nothing but plain torture to me, as I had not used the credit card to make any purchase what so ever.
Date Customer Service Executive Remarks
2/July/2007 Ms.Ayesha from Chennai
25/Aug/2007 @ 7.50pm Mr.Karthik
7/Sep/2007 @ 8.20pm Ms.Vidhya
24/Sep/2007 @ 7am Mr.Harish Ref #[protected]
27/Sep/2007 @ 9.30am Mr. Suvarschala Ref # MQ[protected]
2/Oct/2007 Insurance policy amount reverted in the bill (1827 + 1935 + 219.24)
2/Nov/2007 Royal Sundaram Alliance Insurance company letter informing me about the cancellation of the insurance policy
13/Nov/2007 @ 8pm Mr.Sarvanan (floor supervisor) Ref #[protected]
Nov 2007 Satish (Floor Supervisor)
26/Jun/2008 @ 3.15pm Amal Ref #[protected]
26/Jun/2008 Priya (Team lead) Ref #[protected]
20/Sep/2008 @ 4.10pm Archana from Chennai Ref # MQ[protected]
The latest SBI credit card bill I have got is with total outstanding of 6907.91 rupees dated 4th August 2008. Ensuing this I spoke to your customer service executive “ Ms.Archana” from Chennai on 20th Sept 2008 and she gave a complaint number – MQ[protected], saying that she would check why I am getting the bill in spite of cancellation of insurance policy and the credit card and that SBI would revert to me within 10 days.
I strongly insist you to reflect the cancellation of the card and the insurance policy and make my outstanding balance zero.
I am hoping that our next communication would not be another “BILL”, but a letter confirming the cancellations.
Await your earliest reply.
Thanks and Regards,
28, Meadow Croft, East Link Road, 3rd Cross, B-street, Malleswaram, Bangalore – 560003, Karnataka State.
Mobile - [protected]
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