[Resolved]  Swift — No guidance at the time of accident

Customer care

Sub: COMPLAIN

Dear Sir,

We purchased our Maruti Suzuki Swift from Bharuch [Gujarat], From Raviratna Motors, Bharuch, Invoice No: SOB06001691, Invoice Date: 25/03/2007,

Insured Under Bajaj Allianz Policy No: BA 2160126,

The car met an accident on 04-08-07, The car was then sent for repairing to M/S Ambica Auto Garage nearby the accident site, We registered a claim with Bajaj Allianz

Claim Ref. No: OC[protected]-00001507 &Surveyor: S.N. Patel,

We received a SMS on 26.11.07 from the Insurance Company stating that the survey was complete and the assessed amount was Rs.95603/- After deduction of depreciation Rs.9430/- .But the cheque we received was of the Amt: 81801/- [Cheque No: 250279]

On asking the Local Insurance Company Officials of Bajaj Allianz about the low payment,

We were told that the claim was re-assed. Even after the surveyor has recommended the complete amount.
We were told that some deductions were done because the car was not repaired at authorized / certified repairing centre. and there is some special arrangement done between Maruti and Bajaj Allianz that if the car is not repaired in their authorised service station these deductions are to be done.

we have taken this insurance of Bajaj Allianz when we purchased the car as per advise of the sales rep. of Maruti show room.

1.We want an explanation as to why we were not told about this special agreement between Maruti and Bajaj allianz.at the time of claim submission? When we submitted the claim we were informed by the Bajaj person at that time that there is no discrimination with the service station. Otherwise we would have given the car at Maruti service station.

2. We have purchased all the OE from authorized distributor and bills of the same are also submitted with the claim.

3.The repairing went on for almost 2 months, and during this time your able surveyor visited time to time and verified everything but not a single time we were informed that on the re assessment of the claim, we came to know about that only when we got the payment.

We have asked the local Insurance office regarding this but we have not got an answer, We have asked to the Raviratna motors also many times but with no concrete results.

I am customer of Maruti and Bajaj Allianz. but unfortunately both of them failed to guide the customer at the time of accident.
Its been more than 6 months now since the claim has been registered & we have not got any satisfying results.
Please look into the matter with serious concern,

Looking forward for your prompt reply,

Regards,

Rajiv Tibdewal

1- Utkarsh Soc. Bholav, Bharuch. Gujarat

[protected]@gmail.com

Ph: 02642 – 226787 – 88 – 89

Cell: [protected]