[Resolved] Tata Docomo — Balance Deduction | |||
Sir/Madam, My mobile [protected] Balance stilling every month. There are no VAS and services acctivated. But service provider deduct as data usage. My handset is Nokia-1662.Customer care executive say me that after your double confirmation we activate this service. I had delete SMScenter no, Any SMS cannot send. Then how they received confirmation. they are not refumd my amount Rs.25.34. Please check record for my confirmation and help to refund above amount. Every month customer care executive refund amount and say we have close all service and next time no balance will deduct. Every time I have facing this problem. How may people are facing this problem and they are not taken action to service provider. Thanks Yogesh Saxena Was this information helpful? | |||
May 9, 2017 Complaint marked as Resolved Verified Support Apr 13, 2010 Tata DoCoMo Customer Care's response Dear CustomerGreetings from Tata Indicom! We apologize for the inconvenience caused to you and would like to inform you that your payment has been already updated. Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in . Thanking you Customer Care - Tata Indicom. Verified Support Dec 07, 2011 Tata DoCoMo Customer Care's response Dear Mr.Pvankola, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful. We assure you that we are committed to resolving the issue to your satisfaction. Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer Care, Tata Docomo. Verified Support Dec 16, 2011 Tata DoCoMo Customer Care's response Dear Mr. Sunil, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We would like to inform you that, our concerned department spoke to you and updated the resolution, As per your complaint docket number[protected]. Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer Care, Tata Docomo. Verified Support Dec 21, 2011 Tata DoCoMo Customer Care's response Dear Customer, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We request you to kindly provide us your Tata Docomo details, e-mail id or your alternate contact number, which will assist us in doing the needful. We assure you that we are committed to resolving the issue to your satisfaction. Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer Care, Tata Docomo. Verified Support Dec 24, 2011 Tata DoCoMo Customer Care's response Dear Customer, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We request you to kindly provide us your Tata connection details, e-mail id or your alternate contact number, which will assist us in doing the needful. We assure you that we are committed to resolving the issue to your satisfaction. Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer Care, Tata Docomo. Verified Support Feb 01, 2012 Tata DoCoMo Customer Care's response Dear Ms. Lipika Mohanty, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful. We assure you that we are committed to resolving the issue to your satisfaction. For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer care Tata Docomo. Mar 30, 2014 chinn bujji's response Mobile number:[protected]
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 1172 Comments | |||
Comments
I AM FACING SIGNAL AND INTERNET BROWSING PROBLEM ON MY PHONE AND WHEN I CONTACTED CUSTOMER CARE NO SUITABLE SOLUTION WAS PROVIDED THAT COULD SOLVE MY PROBLEM AND I AM STILL FACING THE SAME PROBLEM FROM THE PAST ONE AND HALF DAY, IF THE EXCEUTIVES CANNOT SOLVE THE PROBLEM THEN I WILL HAVE TO GO MY WAY.
AND ALSO ONE MORE THING, AS CONTUNING PROBLEM WITH THE INTERNET AND SIGNAL WILL YOU BE PROVIDING EXTENSION TO MY INTERNET VALIDITY?LET ME KNOW IF NOT THEN I'LL BETTER BE THOUGHTFUL NEXTTIME BEFORE RECHARGING MY ACCOUNT.
THANK YOU
THANK YOU
MY PHONE NUMBER IS:[protected]
My number is [protected] I m using tata docomo's sim card from last 1 years, it was good, now they have started deducting my balance unnecissarily, when asked they just say this charge n dat charge, even i have not activated any of the service. I 've been highly unsatisfied with the services and treatement of customer care executives.my balance has been deducting continously from last 1week without any notification.Please do the needful ASAP...
HI,
Actually i called to call center to Check my status on DND your agents activated DND on my number [protected] so now i want to deactivate DND so please Deactivate
Actually i called to call center to Check my status on DND your agents activated DND on my number [protected] so now i want to deactivate DND so please Deactivate
you are [censored]e
do co mo — balance deduction
sir i am do co mo user [protected], i only asked to the customer care for 95 rs internaet pack, and then they gave me number for activation, but when i dialled that number my 49 rs deduct for 49 rs sms pack. Can you help me for this issue to returning the balance my mobile number is [protected]. An amount of rupees 47 has been deduced from my balance on 24th march and informed it to customer care executives immediately but they said to call me later since the information hasnt been updated. there after i have called customer care many a times but no proper response and my balance hasnt return back to me. very worse service by ur executives . it's like irritating the users.. please take the action as soon as possible
Dear
Tatadocomo mobile service provider deducted Rs. 81 from my main balance after 23 Mar 2012 statin the lines below. Once his executive said that Rs. 65/- has been credited in your mobile and another message his executive says that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount. They are totally fruad and harrasing regular customer doing unnecessary deduction of balance from main account. I had already recharged Rs. 63/- and then accessing the GPRS whereas customer care executive says the charges deducted are correctly. How it is possible ? See Message below...
Dear Customer,
Thank you for writing to us.
We are in receipt of your email dated 25-Mar-2012; as regards your concern over balance depletion for TATA DOCOMO number [protected].
We regret the inconvenience caused to you.
Please be informed that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Saifan Ganechari.
TATA DOCOMO-Customer care.
Visit us at www.tatadocomo.com for latest offerings.
-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:52:04.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7084459
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Sir,
This is to inform that no any amount as mentioned in your reply has been credited in my account till now. As of now my balance is Rs. 6.45 out of Rs. 81.
Kindly not down that after recharging from Mchek Rs. 110+10+10+10=140. Only I activated GPRS Pack of Rs. 63/- on 23 Mar 2012. After deduction of said amount my account balance should be Rs. 81. Kindly credit the outstanding amount Rs. 81 at the earliest please.
Thanking you.
Ajay Kishore Dubey
--- On Sun, 25/3/12, [protected]@tatadocomo.com <[protected]@tatadocomo.com> wrote:
From: [protected]@tatadocomo.com <[protected]@tatadocomo.com>
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
To: [protected]@yahoo.in
Date: Sunday, 25 March, 2012, 9:01 AM
Dear Mr. Dubey,
Greetings for the day!
This is with reference to your email dated 25-Mar-2012 as Regards balance depletion related issue for the TATA DOCOMO number [protected].
I would like to inform you that the amount of Rs65/- has been credited to you account on 25-Mar-2012.
Please feel free to contact us for any further clarifications or call us at 121(toll free) from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Sathesh Kumar. A
TATA DOCOMO- Customer Service
Visit us at www.tatadocomo.com for latest offerings.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:05:52.0
To : [protected]@tatadocomo.com
Cc: nodal.[protected]@tatadocomo.com
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Sir,
I am customer of TATADOCOMO mobie No [protected] since last two and half year. On 23rd of Mar 2012 I had recharged through Mchek for Rs. 100/- and get Rs. 110/- talk time being a old customer. On the same day I had recharged for GPRS pack of Rs. 63/- and get 2560MB Data balance. When I contact to Customer Care for non working of GPRS from my existing No i.e. [protected] he said your balance is too low. For accessing of GPRS main balance is Rs. 1/- must be required. On checking of Main Balance on 24 Mar 2012 I found that my Main Balance is Paise 0.74 only, and thereafter I contact to customer care again through 121, my call attended by Ms SONAM and she had said that data is now not updated you have to contact after four hours thereafter call cannot be connected again to customer care. When I call again on 25 Mar 12 around customer care not answered call and disconnected thereafter till now customer care Number not connected. For accessing of
GPRS I had recharged three times @Rs. 10/- through Mchek and at present out of Rs. 110+10+10+10= Rs. 140/-. I had activated only Rs. 63/- for GPRS pack. After deduction of Rs. 63 from main Bal my main balance should be Rs. 140+previous balance approx Rs. 4/- is only Rs. 7.55. You are requested to kindly personnaly look into the matter and instruct the customer care executive not to deduct unnecessary balance for harrasing of customer and Refund/credit the whole deducted amount Rs. 144 - Rs. 63 i.e Rs. 81/- in my main balance please. It is sixth time when my balane is unnecessary deducted since Apr 2011.
Yours sincerely
Ajay Kishore Dubey
Tatadocomo mobile service provider deducted Rs. 81 from my main balance after 23 Mar 2012 statin the lines below. Once his executive said that Rs. 65/- has been credited in your mobile and another message his executive says that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount. They are totally fruad and harrasing regular customer doing unnecessary deduction of balance from main account. I had already recharged Rs. 63/- and then accessing the GPRS whereas customer care executive says the charges deducted are correctly. How it is possible ? See Message below...
Dear Customer,
Thank you for writing to us.
We are in receipt of your email dated 25-Mar-2012; as regards your concern over balance depletion for TATA DOCOMO number [protected].
We regret the inconvenience caused to you.
Please be informed that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Saifan Ganechari.
TATA DOCOMO-Customer care.
Visit us at www.tatadocomo.com for latest offerings.
-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:52:04.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7084459
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Sir,
This is to inform that no any amount as mentioned in your reply has been credited in my account till now. As of now my balance is Rs. 6.45 out of Rs. 81.
Kindly not down that after recharging from Mchek Rs. 110+10+10+10=140. Only I activated GPRS Pack of Rs. 63/- on 23 Mar 2012. After deduction of said amount my account balance should be Rs. 81. Kindly credit the outstanding amount Rs. 81 at the earliest please.
Thanking you.
Ajay Kishore Dubey
--- On Sun, 25/3/12, [protected]@tatadocomo.com <[protected]@tatadocomo.com> wrote:
From: [protected]@tatadocomo.com <[protected]@tatadocomo.com>
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
To: [protected]@yahoo.in
Date: Sunday, 25 March, 2012, 9:01 AM
Dear Mr. Dubey,
Greetings for the day!
This is with reference to your email dated 25-Mar-2012 as Regards balance depletion related issue for the TATA DOCOMO number [protected].
I would like to inform you that the amount of Rs65/- has been credited to you account on 25-Mar-2012.
Please feel free to contact us for any further clarifications or call us at 121(toll free) from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Sathesh Kumar. A
TATA DOCOMO- Customer Service
Visit us at www.tatadocomo.com for latest offerings.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:05:52.0
To : [protected]@tatadocomo.com
Cc: nodal.[protected]@tatadocomo.com
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Sir,
I am customer of TATADOCOMO mobie No [protected] since last two and half year. On 23rd of Mar 2012 I had recharged through Mchek for Rs. 100/- and get Rs. 110/- talk time being a old customer. On the same day I had recharged for GPRS pack of Rs. 63/- and get 2560MB Data balance. When I contact to Customer Care for non working of GPRS from my existing No i.e. [protected] he said your balance is too low. For accessing of GPRS main balance is Rs. 1/- must be required. On checking of Main Balance on 24 Mar 2012 I found that my Main Balance is Paise 0.74 only, and thereafter I contact to customer care again through 121, my call attended by Ms SONAM and she had said that data is now not updated you have to contact after four hours thereafter call cannot be connected again to customer care. When I call again on 25 Mar 12 around customer care not answered call and disconnected thereafter till now customer care Number not connected. For accessing of
GPRS I had recharged three times @Rs. 10/- through Mchek and at present out of Rs. 110+10+10+10= Rs. 140/-. I had activated only Rs. 63/- for GPRS pack. After deduction of Rs. 63 from main Bal my main balance should be Rs. 140+previous balance approx Rs. 4/- is only Rs. 7.55. You are requested to kindly personnaly look into the matter and instruct the customer care executive not to deduct unnecessary balance for harrasing of customer and Refund/credit the whole deducted amount Rs. 144 - Rs. 63 i.e Rs. 81/- in my main balance please. It is sixth time when my balane is unnecessary deducted since Apr 2011.
Yours sincerely
Ajay Kishore Dubey
My mobile no is [protected].My Call Me Tunes have been activated automatically on 27 March and Rs. 30 have been deducted.Please look into this and stop this service asap as well as look into the refunding of the amount of the same service.
Thanks.
Thanks.
Tata DoCoMo — bill details
please sent the billing details for him, please sent the mail id and also ill pay the due bill amount My number is [protected]. On 29th March, at around 12:00 PM, an Internet pack of Rs. 69 in which 2.5 GB data usage is free got automatically activated on my Sim. Since then I am regularly trying to call Customer Care but they are not connecting me. I even tried to complain with another Docomo Number, but of no use. Please refund my money back as soon as possible.
Thank you.
Thank you.
My number is [protected].
On 29 March,2012 at around 12:00 PM, an Internet pack of Rs. 69 with 2.5 GB data usage got automatically activated on my Sim. Since then I am regularly trying to call Customer Care but they are not connecting me. I even tried to complain with another Docomo Number, but of no use.
It has now become very difficult to use the Docomo number....because today- 31st march morning only I had recharged it with Rs.150. And within 2 hours, again Rs. 66 have been deducted for no reason....!!!
The customer care executives are very careless in attending my calls..........I'm really fed up with the docomo service.
I want my money back as soon as possible....!!!!!!!!!!
On 29 March,2012 at around 12:00 PM, an Internet pack of Rs. 69 with 2.5 GB data usage got automatically activated on my Sim. Since then I am regularly trying to call Customer Care but they are not connecting me. I even tried to complain with another Docomo Number, but of no use.
It has now become very difficult to use the Docomo number....because today- 31st march morning only I had recharged it with Rs.150. And within 2 hours, again Rs. 66 have been deducted for no reason....!!!
The customer care executives are very careless in attending my calls..........I'm really fed up with the docomo service.
I want my money back as soon as possible....!!!!!!!!!!
Rs. 10 were deducted even when my Internet usage was still left...!!!
Tata Docomo — balance deduction
i am fed up of tata docomo now, from past 1 month everyday rs.1 is getting cut from my balance without aby reason.i called costumer care 2 times and their only answer was that no extra serivce is activated and balance is not getting deducted.
please take some action soon.
Hello Sir,
I am Having Complaint of tata docomo that is mine balance is being deducted when i have recharged internet pack of rs 99 then they started deducting everyday mine balance first day rs1 next day rs3 then rs5 then i stopped using internet and kept the phone switched off for 10 to 12 days then i checked mine balance was below rs1 i think it was rs0.26 then i recharged rs150 and used it in calling and mine balance was left rs58.92 then on that day i haven't used internet and next day i checks balance it was only left rs8.92 an mine rs50 was deducted without any reason and no message was sent by company(docomo) for balance deduction and next they deducted mine rs5 and on next day they deducted rs2 and on next day rs1 and this made mine balance rs.092
on all mine balance deductions i haven't received any message
and when i call customer care they say our server is down and call us after 4 hours.
this is mine problem and i m thinking to give up this docomo and switch on to other operator and i will warn that docomo is worth operator and their services are worst..
Please help for me
I am Having Complaint of tata docomo that is mine balance is being deducted when i have recharged internet pack of rs 99 then they started deducting everyday mine balance first day rs1 next day rs3 then rs5 then i stopped using internet and kept the phone switched off for 10 to 12 days then i checked mine balance was below rs1 i think it was rs0.26 then i recharged rs150 and used it in calling and mine balance was left rs58.92 then on that day i haven't used internet and next day i checks balance it was only left rs8.92 an mine rs50 was deducted without any reason and no message was sent by company(docomo) for balance deduction and next they deducted mine rs5 and on next day they deducted rs2 and on next day rs1 and this made mine balance rs.092
on all mine balance deductions i haven't received any message
and when i call customer care they say our server is down and call us after 4 hours.
this is mine problem and i m thinking to give up this docomo and switch on to other operator and i will warn that docomo is worth operator and their services are worst..
Please help for me
no reply
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what the is this
Tata DoCoMo — receiving sms from idea
as i am a TATA DOCOMO user still i am receiving sms from IDEA operator,i had changed my operator from idea to tata docomo in 21/july/2011Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Tata DoCoMo — Continuously deducting balance unnecessarily.
Sir, my tata doc. Mob. No. is [protected] and i m facing the problem of bal. Deduction.i submitted complaint to docomo care but their is no response.Recently the amt. Of Rs.26 was deducted. I want u to resolve my problem as soon as possible..
Contact: [protected]