[Resolved] Tata Docomo — GPRS plan | |
My mobile number is [protected] City : Mysore , Karnataka state, India I had activated 95Rs GPRS plan on my mobile in jan 2010. It worked fine for the first 2 days then from 3rd day no internet connection I have called costumer care some 15 - 20 times spoke to supervisors 4 or 5 times Including twice to NODAL officer still no solution They are not even taking care in getting complaint . after taking complaint they give some complaint number and then after 3 or 4 days i get a message saying " Dear costumer it is charged as per the tariff " I want a public apology from TATA DOCOMO because :- 1. If they did not have enough technology why did they launched GPRS service in Mysore city ? 2. If costumer is facing problem they should take the complaint properly 3. If they cannot provide the GPRS then why give resolution simply without even thinking what problem i am facing Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
I AM UNABLE TO MAKE CALLS AT FIRST ATTEMPT WITH FULL SIGNAL STRENGTH.
Cannot send SMSs.Poor signal strength o even sssssssixth floor of a building facing main road.
In local railway train-mobile is not at all working.Pl read below my email/s to tata docomo and tata organisations.
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[protected] Forwarded message[protected]
From: Deepak Barodia <[protected]@gmail.com>
Date: Mon, Mar 8, 2010 at 4:40 PM
Subject: Re: [protected]- ( Tata Docomo-Mumbai ) Cell info (Physical geographical ) location (Tower) of handset not displayed on Nokia Handset-Nokia -3120-poor signal strength in Mumbai Urban area
To: listen.[protected]@tatadocomo.com, nodal.[protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com, [protected]@tata.com, [protected]@tatatel.co.in, nodalofficer.[protected]@tatacommunications.com, appellate.[protected]@tatacommunications.com, [protected]@nttdocomo.com, Nodal Officer MUM <nodalofficer.[protected]@tatatel.co.in>, listen.[protected]@tatadocomo.com, ravindran.[protected]@tatacommunications.com, [protected]@tata.com, [protected]@tata.com, rajeev.[protected]@tatatel.co.in
Cc: [protected]@business-standard.com, [protected]@business-standard.com
08TH MARCH 2010 REMINDER
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Complaint Number Nature of Complaint Created Date Complaint Status Service Request Number
144247 Network Related 06/03/2010 PROCESSING 00
d.s.barodia.
===========================
CC:
Tata Communications
Lokmanya Videsh Sanchar Bhavan
Kashinath Dhuru Marg
Prabhadevi
Mumbai 400 028
India
Phone: +[protected]
Fax: +[protected]
Email: ravindran.[protected]@tatacommunications.com
Tata Industries
Tata Industries
24, Homi Mody Street
Mumbai 400 001
India
Phone: +[protected]
Email: [protected]@tata.com
Tata Services
Bombay House
24 Homi Mody Street
Mumbai 400 001
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@tata.com
Tata Sons
Bombay House
24, Homi Mody Street
Mumbai 400 001
India
Phone: +[protected]
Tata Teleservices
A, E and F Block
Voltas premises
TB Kadam Marg
Chinchpokli
Mumbai 400 033
India
Phone: +[protected]
Fax: +[protected]
Email: rajeev.[protected]@tatatel.co.in
Tata Teleservices (Maharashtra)
D-26/2, MIDC
TTC Industrial Area
Opp Hyundai Showroom, Sanpada
Navi Mumbai 400 703
India
Phone: +[protected]
Fax: +[protected] / 5517
Email (for customer queries and complaints): [protected]@tatatel.co.in
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Our businesses > Tata companies > Tata Teleservices > Media reports
March 04, 2010 | Business Standard
Tata to now pay cellphone customers for deficient service
After pioneering per-second billing for mobile telephone calls, Tata Teleservices, which offers both GSM and CDMA services, has again unleashed an interesting initiative. It says its subscribers would be compensated if the company failed to meet pre-determined levels of service standards.
The new ‘Customer Service Charter’ for its Tata Indicom users would include five customer commitments such as bill disputes, call drop and handset replacement, among others, which would guarantee pre-determined levels of service and support. And, includes compensation clauses for customers if the set levels are not met, the company said in a statement today.
CC:Abdul Khan, advisor to the MD and head of Tata DOCOMO marketing