[Resolved] Tikona — Poor Customer Service | |||
Reminder 7 !!!!! Thanks & Regards, Amit Kumar Ahalawat IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Amit K Ahalawat/India/IBM 11/06/2011 12:31 PM To Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in cc [protected]@rediffmail.com, [protected]@gmail.com <[protected]@gmail.com> Subject RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ????????? (Reminder 6!!!) Reminder 6 !!! Thanks & Regards, Amit Kumar Ahalawat IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Amit K Ahalawat/India/IBM 11/05/2011 02:42 AM To Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in cc [protected]@gmail.com <[protected]@gmail.com>, [protected]@rediffmail.com Subject RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ????????? Still Waiting for the response.....!!!! Thanks & Regards, Amit Kumar Ahalawat IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Amit K Ahalawat/India/IBM 11/01/2011 01:20 PM To Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in cc Subject RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ????????? Hi, I have already given the request for the termination of my connection and sent many reminder as well. So, why still my billing has not been stopped. Thanks & Regards, Amit Kumar Ahalawat IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Amit K Ahalawat/India/IBM 10/08/2011 11:39 AM To Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in cc Subject RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ????????? Hi, I have already sent you so many mails for the termination of my connection also paid the outstanding amount till my connection was working fine. After getting my connection down by 15 August 2011, you did not respond to my any complaint made in your customer care. After getting frustrated I have given you the request for the cancellation of my connection but still my bill is getting generated and collection people are disturbing us like anything. If you are not able to perform the termination of my connection even after giving many cancellation requests to your customer care & nodal officer then it is the inefficiency of your customer care not my problem. So please insure that my connection has been terminated and I should not receive any more call from your collection department to bother us....Thanks. Thanks & Regards, Amit Kumar Ahalawat IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Customercare <[protected]@tikona.in> 09/16/2011 08:00 PM To Amit K Ahalawat/India/[protected]@IBMIN cc Subject RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Dear Mr. Ahlawat, Greetings from Tikona! This is with reference to your below mentioned complaint. We regret the inconvenience caused to you. We would like to inform that, the complaint has been forwarded to the concerned department for necessary action. In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in. Thanking you and assuring you of our best services. Regards, Gayathri.R Tikona Care W: www.tikona.in -----Original Message----- From: Amit K Ahalawat [mailto:[protected]@in.ibm.com] Sent: Thursday, September 15, 2011 1:46 PM To: Customercare; Nodal Delhi Subject: RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Hi, My internet service is down since more than one month and no one from Tikona bothered to restored my service after calling Tikona customer care more than 15 times as well. Also after getting frustrated from your services, I have already communicated to customer care for the disconnection of my services. So why my connection has not been disconnected and stopped my billing till now. I have paid the amount till I used your services (till 15 August 11, Amount Rs 715/-). I have seen online that still my bill is getting generated so please make sure that my Tikona services get disconnected and no further bill is getting generated after 15 August 2011. Look forward for your valued co-operation....Thanks. Thanks & Regards, Amit Kumar Ahalawat IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Customercare <[protected]@tik ona.in> To Amit K Ahalawat/India/[protected]@IBMIN 09/06/2011 05:39 cc PM Subject RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Dear Mr. Ahlawat , Greetings from Tikona! This is with reference to your below mentioned complaint. We regret the inconvenience caused to you. We would like to inform that, the technical complaint has been forwarded to the concerned department for necessary action. In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in. Thanking you and assuring you of our best services. Regards, Bhuvanesh. M Tikona Care W: www.tikona.in -----Original Message----- From: Amit K Ahalawat [mailto:[protected]@in.ibm.com] Sent: Friday, September 02, 2011 8:25 PM To: Customercare; Nodal Delhi Subject: RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Importance: High Hi, Since last 10 days my internet service is down. I have called in customer care more then 15 times to restore my service but till now no one has visited my premise to resolve the issue and seems like no one from Tikona is interested in resolving this issue. I am not able to understand that why the hell you have the Nodal Officer because he is not even responded to my mail while I marked him in mail for his help and escalations. Now the level frustration from Tikona service is very high and I can't bear this worse service any more. You are kindly requested to terminate my services since my connection is down. Also, share the details of outstanding amount till my service was working so that I can pay accordingly.....Thanks. Note: I am going to share this mail with Mr. Prakash Bajpai as well, so that your MD can also come to know that what kind of support & service you are providing to the end customer. Thanks & Regards, Amit Kumar Ahalawat IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Cust omer care To <cus Amit K Ahalawat/India/[protected]@IBMIN tome cc rcar [protected]@ti Subject kona RE: Tikona A/c No.[protected] (Service down since .in> last 7 days and no support from Tikona) 08/3 1/20 11 01:4 2 PM Dear Mr. Ahlawat, Greetings from Tikona! This is with reference to your below mentioned complaint. We regret the inconvenience caused to you. We would like to inform that, the technical complaint has been forwarded to the concerned department for necessary action. In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in. Thanking you and assuring you of our best services. Regards, Barkavi.V Tikona Care W: www.tikona.in -----Original Message----- From: Amit K Ahalawat [mailto:[protected]@in.ibm.com] Sent: Tuesday, August 30, 2011 8:00 PM To: Nodal Delhi; Customercare Subject: Tikona A/c No.[protected] (Service down since last 7 days and no support from Tikona) Dear Sir/Madam, My Tikona internet service for subjected account number is down since last 7 days. I have made more than 10 calls in your customer care but till now no one has given me a call or visited my premise to look in to the issue. Every time whenever my connection is down it took more than a week to resolve the problem which is quite frustration to me as a your customer. It would be great if you could help me in getting my connection restored ASAP....Thanks. And, if Tikona is not good enough to serve the better service to the customer than kindly terminate my connection and update me ASAP so that I can look for other options available in the market.....Thanks ! Thanks & Regards, Amit Kumar Ahalawat Transition Manager- Airtel Africa Account IBM India Pvt Ltd Gurgaon, India Mobile (India): +91-[protected] (Active) Mobile (Kenya): +[protected] Email Id: [protected]@in.ibm.com Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. Was this information helpful? | |||
Nov 16, 2016 Complaint marked as Resolved Verified Support Oct 24, 2011 Tikona Digital Networks Customer Care's response We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:1. E-mail id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services Verified Support Nov 13, 2011 Tikona Digital Networks Customer Care's response Hi Mr.AmitThank you for your feedback, We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours. Regards Tikona Services Verified Support Nov 14, 2011 Tikona Digital Networks Customer Care's response "We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our billing team has gone through the details and as per there update Disconnection TT was raised on 10/08/2011, outstanding of Rs 1485.83 is pending from your side description is as follow, 1) 15 July to 14 Aug --- Rs 715.85 (payment is done from your side)(In this period the usage is 2.18 GB) . 2) 15 Aug to 14 Sep --- Rs 740.85 (In this period the usage is Rs 2.04 GB). 3) 15 Sep to 14 Oct --- Rs 744.98. (There is no usage but the disconnection TT is on 08 Oct 2011, so the rental is payable from your side) We have forwarded your request for termination, so kindly pay the outstanding for final settlement of your account. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you" Regards Tikona Services | |||
 12 Comments | |||
Comments
VERY BAD Customer Service. What do these people think??? They sell and while selling they fall at your feet... After that no one turns back... I have spent 6-8 std calls to their customer service each 15 minutes and over and all they come up with is a 48 hour resolution and after 5 days, there is still no resolution.
LOSERS at TIKONA - ALL OF THEM - NOT AT ALL RECOMMENDED - FALSE PROMISES - DO NOT TAKE THIS CONNECTION
LOSERS at TIKONA - ALL OF THEM - NOT AT ALL RECOMMENDED - FALSE PROMISES - DO NOT TAKE THIS CONNECTION
I agree with you Rahul. In my case also this is first month & speed is pathetic. I am also requested for disconnection
I also agree with you Rahul, Poor performance, Poor customer support. I will suggest the people please dont take this connection
stupid people at customer care, speaks very fast, u cannot understand their hindi, puts on mute without informing, sick customer care, r not able to handle ur problems
To everybody
I Really agree to the customer care it is the worst customer care in the world
I have been trying to contact them for a new service through SMS & Toll free but no response till date this really gives a bad impression on a new company which has not yet settled it platform in chennai
1- The Company has to change the customer care or it should with-drove from the market which will give a new player to come and offer a good service then them
Dhanasekhar
+91 [protected]
I Really agree to the customer care it is the worst customer care in the world
I have been trying to contact them for a new service through SMS & Toll free but no response till date this really gives a bad impression on a new company which has not yet settled it platform in chennai
1- The Company has to change the customer care or it should with-drove from the market which will give a new player to come and offer a good service then them
Dhanasekhar
+91 [protected]
Dear Dhanasekar,
Like you i was trying to contact them to get a new connection for the last one week without any luck.No response. Thank god it has turned out to be a blessing in disguise. After reading others experience, I have decided to not take the connection.
Thank you all for sharing your experiences.
Dr.P.Mohan
[protected]
Like you i was trying to contact them to get a new connection for the last one week without any luck.No response. Thank god it has turned out to be a blessing in disguise. After reading others experience, I have decided to not take the connection.
Thank you all for sharing your experiences.
Dr.P.Mohan
[protected]
Customer Care is pathetic..
Non technical people (rather illiterate people) call themselves Technical Executives.. Executives..?? they dont deserve to be even peons..
They do not know technical stuff.. no knowledge of networking.. and know just 2 things: "Sorry" & "I understand the inconvenience".. bloody [censored]s.. people..
I spoke to 8 different people.. all [censored]in illiterates.. no idea what they are doing.. what they are saying.. DUMB [censored]S..
Apparently it would look good.. But 'May your sould rest in peace' when you would need to "Support" from the "Customer Support" team..!!!
I'm in a deep .. just trying to come out of it..
Non technical people (rather illiterate people) call themselves Technical Executives.. Executives..?? they dont deserve to be even peons..
They do not know technical stuff.. no knowledge of networking.. and know just 2 things: "Sorry" & "I understand the inconvenience".. bloody [censored]s.. people..
I spoke to 8 different people.. all [censored]in illiterates.. no idea what they are doing.. what they are saying.. DUMB [censored]S..
Apparently it would look good.. But 'May your sould rest in peace' when you would need to "Support" from the "Customer Support" team..!!!
I'm in a deep .. just trying to come out of it..
I made a complaint that I have a slow connection before 2 days. A technical guy assured that they will send a technician before 8 PM. But they never turned up. Now it is about 3 days no one came up for the service.
Their speed may show up-to 2MBPS but there lot of dropouts.
My ID number [protected].
They have really very very poor service. These guys do not have enough knowledge in technical.
On the time of setup, the sales guy told that I will not get bill for the first 2 months as I paid Rs.1000. But on requesting for refund they refused as they have installation charges......................
I do not want their money and I do not want their connection to be used by any one...............I even referred Tikona to one of my friend.........There is no need to ask him to change the service...........he will do it of his own.
Please do not go for Tikona
Their speed may show up-to 2MBPS but there lot of dropouts.
My ID number [protected].
They have really very very poor service. These guys do not have enough knowledge in technical.
On the time of setup, the sales guy told that I will not get bill for the first 2 months as I paid Rs.1000. But on requesting for refund they refused as they have installation charges......................
I do not want their money and I do not want their connection to be used by any one...............I even referred Tikona to one of my friend.........There is no need to ask him to change the service...........he will do it of his own.
Please do not go for Tikona
Hi,
Please see my mail thoroughly:
1) I have written on 2 Sep 2011 that "You are kindly requested to terminate my services since my connection is down. Also, share the details of outstanding amount till my service was working so that I can pay accordingly". Why did you log the complaint for termination on 08 Oct 2011. This is the delay in processing the request from your side.
2) My connection was down since 24 August 2011, It was never restored after that and after doing several followups I have sent you the mail for the disconnection of my services. So why there is a bill payable after 24 August 2011.And till the time i used your service, I have made the payment without any delay.
3) All delay has been made from your side for the disconnection of my services. Now you have reverted and logged my complain because I have sent you 7 reminder mails and put the complaint on the public forum otherwise this billing would have been going on for the years if I was not interested in doing the proper disconnection.
4) Please note, I have made all the necessary payment to Tikona till the period it was valid. Now no further outstanding is there on me. You have given the service to me thanks for that and thanks for your support to close this case now.
If you need any further clarification, you can call me on my mobile...Thanks.
Please see my mail thoroughly:
1) I have written on 2 Sep 2011 that "You are kindly requested to terminate my services since my connection is down. Also, share the details of outstanding amount till my service was working so that I can pay accordingly". Why did you log the complaint for termination on 08 Oct 2011. This is the delay in processing the request from your side.
2) My connection was down since 24 August 2011, It was never restored after that and after doing several followups I have sent you the mail for the disconnection of my services. So why there is a bill payable after 24 August 2011.And till the time i used your service, I have made the payment without any delay.
3) All delay has been made from your side for the disconnection of my services. Now you have reverted and logged my complain because I have sent you 7 reminder mails and put the complaint on the public forum otherwise this billing would have been going on for the years if I was not interested in doing the proper disconnection.
4) Please note, I have made all the necessary payment to Tikona till the period it was valid. Now no further outstanding is there on me. You have given the service to me thanks for that and thanks for your support to close this case now.
If you need any further clarification, you can call me on my mobile...Thanks.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I subscribed for the TIKONA broadband this month only. Previously I was having the Airtel connection. Just on their assurance of good service and hig speed of the Internet, I discontinued the Airtel conection and subscribed this called Tikona. I was rarely able to connect to internet in the night timings and facing the problems in the day time as well.
They have mentioned a custom care number that rarely connects and when connected no-one picks up the phone. The one who has installed the internet on my machine, never take my call serously and most of the time, his number is unavailable.
This is creating unnecessary head-ache to me. I want the connection to be removed and want my money back (500/- Rs. they took as installation charge). Even if the money is not back, I want the connection to be removed.
Any help will be highly appreciated.
Rahul Srivastava