[Resolved]  Travel Guru — Wrong Booking Confirmation given by Travel Guru

I had booked for hotel accomodation with Hotel Lake View using the online booking service of Travel Guru. The booking was for 19th to 21st of Sep, 09 done on 13th Sep. Travel guru confirmed availability of room and I paid the amount of Rs.6,557/-. While getting the confirmation details, I was advised to check up with the hotel after 48 hours for details. Hence I contacted the Hotel Lake View on 16th Sep. However the officials at Hotel Lake view replied that there is no room booked in my name. I checked up with Travel Guru again over phone(spoke with atleast 5 officials), and they again confirmed that I dont need to worry and they gave me the details of a lady to be contacted at hotel. Again I checked up with hotel only to find that the lady was on leave and the hotel staff started getting furious with me and they said they do not have any arrangment with Travel Guru and the accomodation for 19th was over even before my booking date ie 13th Sep.

Out of confusion I immediately cancelled my booking with Travel Guru, as I feel that they are cheating people. Upon cancellation they charge me Rs.300/- as cancellation charges and they are yet to refund me the remaining money. I attach herewith the confirmation given by Travel Guru with reference number.

Had I not checked up with Hotel Lake view on 16th, I might have had a horrible tour experience as I might end up packing on the same day or may have to settle for some cheap hotels to stay with my family. This is absolute cheating by Travel Guru and I request that prompt action should be taken so that such cheatings against ordinary people like me should not happen in future

Dear Viji ,
Thank you for booking with travelguru.com. We are pleased to confirm your booking as per the following details:


Hotel : Hotel Lakeview
Booking ID. TGU[protected] Main Contact: Viji Raju Email: [protected]@gmail.com
Booking Date : 13/09/2009

Traveler & cost summary
Reserved under the name: Viji Raju
No. of Adults: 4 Adult(s)
No. of Children: 3 Child(s)
No. of Rooms: 2
Check-in: Sat, 19 Sep 2009
Check-out: Mon, 21 Sep 2009
Room Rate (per night): Rs. 2912.50
Taxes
(per night): Rs. 366.00
Amount charged for hotel
reservation Rs. 6557






Room options / Additional requests



Hotel Summary
Hotel Star Rating:
Address: Hotel Lakeview , West Lake Road , Ooty, India
Hotel Tel. No.: [protected]
Hotel Fax. No.: [protected]
Please note that your booking is confirmed.It could take upto 48 hours to reflect with the hotel. You may check with the hotel after 48 hours of the booking being made.

Unless specified otherwise, rates are quoted in INR.
The price shown above DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.


Hotel Rules and Restrictions
Property policies
• You must be 18 years to check in to this hotel.
• Your credit card has been charged the total cost mentioned above. Prices and room availability are not guaranteed until full payment is received.
• Failure to check into the hotel, will attract the full cost of stay at the hotel being charged to your credit card as no show charges.
• Some hotels may require guest (s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose viz. PAN Card, Driving License, Passport or Election Card.
Cancellation and changes
• Cancellations made Within 1 day(s) of check in date, full cost of stay shall be charged.
• Cancellations between 1 day(s) to 2 day(s) of check in date, 1st night room & taxes shall be charged.
• Cancellations before 2 day(s) of check in date, a fee of INR 300.00 shall be charged.
• Cancelling your stay: Cancellations can be made online. Cancellation can be done from the Hotels tab of travelguru.com hotel home page.
• All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of travelguru.com.
• If you wish to book multiple rooms, you must use a different name for each room or the duplicate reservation may be cancelled by the hotel.
• The above cancellation policy is indicative and is subject to change at any time
• All hotels charge a compulsory Gala Dinner Supplement for the Christmas eve and New Year's eve on the stay during respective periods.Besides, other special supplements may be applicable during festival periods such as Diwali, Dusshera etc.
• The charge for the same as applicable at the hotel would have to be cleared directly at the hotel.
• Travelguru shall not be responsible for any such additional charges levied by the hotel other than the room charges.
• In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods
The Above rates are valid for Indian Residents only. Different rate might be applicable for foreign nationals and non residents of India.



Customer Supports
Booking ID.: TGU[protected]
If you have any questions about your booking, please contact us at [protected]@travelguru.com.
Please keep the Booking ID number available at all times for reference.
For immediate customer support call travelguru at +[protected]
Your credit card statement would show the amount charged against travelguru.




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