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[Resolved]  Videocon D2H — NEGLIGENCE AND LITHARGIC ATTITUDE IN REPAIRING OF THE REFRIGERATOR

Dear Sir,
I am S K Lamba 79- C DDA pocket 6/2 nasr pur dwarka New Delhi 110045. My tel Nos are [protected] and [protected]
I purchased a refrigerator RNR 291on 15 oct 2001 from KDM Electronics Jail Road New Delhi. In Sept 2007 I noticed no cooling/ slow cooling Ilodged the complaint. It was repaired by lot of pusuing and its Fan Motor was changed by Unique AirConditionng Ashok Nagar Jail Road New Delhi 110018. (Bill Serial No 1701). In jun 08 I noticed similar complaint as brought out above. I lodged a copmlaint at tel No 39898910 at delhi, complaint No given 400VG08F111153. After 7days complaint was attended by one Mr Asokkumar of West Delhi Service Centre Hari RsNagar New Delhi 110064 on 16 Jun 08. He dignosed that gas in the refrigerator had gone short. on 22 Jun 08 one Mr Ramesh from the same service centre at Hari Nagar New Delhi visted my residence and again checked the refigerator dignosed that it was a chok. Since he came equiped with gas charging kit charged the gas and assured me that the problem solved. On 23 Jun I noticed that the problem existed and that repair was a futile effort. Iagain made contact all over, on 24 jun again Mr Ramesh visted my residence and said its compressor not working properly, he agin checked and said its compressor is okey but its Bimetal strip and overload strip are not funnctioning, Mr Ramesh however told me that he was only a gas charging technitian and therfore for electricl defect please contact one Mr Rakesh Mobile No [protected]. MY COMPLAINT IS WHY A PROPER DEFECT WAS FOUND ON 16 JUN 08 WHEN ONE Mr ASOK KUMAR MADE A VISIT SO THAT A PROPER TECHNITIAN COULD BE SENT, WHY BETING ABOUT THE BUSH. WHY SHOULD ISUFFER FINANCIALLY AND FROM THE SERVICES. I HAVE ALREADY SPENT IN SEPT 07 Rs (1400+250) AND ON 22 JUN 08, Rs 1020. IALSO TAKE AN OPPORTUNITY TO SAY THAT EXCET ATTANDANTS ON TEL 39898910 DELHI, YOUR SERVICE CENTRES DO NOT HAVE POSITIVE ATTUDES MAXIMUM PURSUATION IS REQUIRED TO CALL A TECHNITION. IWANT MY REFIGERATOR WHOSE DEFECT HAS NOT BEEN REMOVED DUE TO THE FAULT OF YOUR SERVICE CENTRES PLEASE BE RAEPAIRED NOW ON THEIR COST.
Your faithfully
S k LAMBA
Complaint marked as Resolved 2020-08-14 00:17:10
Complaint comments  3 CommentsShare0Tweet0

Comments

I strongly agree with NEGLIGENCE AND LITHARGIC ATTITUDE shown by Videocon support team, since i am experiencing the same for last 4 months to get my front load Videocon washing machine get repaired.
Please do send me contact details of higher authorities of Videocon Home appliance division to address them the situation.
Thanks
[protected]@yahoo.co.in
Dear Sir,
i am the dealer of videocon refrigerator.one customer has purchased a Refrigerator from me. but it is not working from last 4 to 5 month. we have written a complaint 0n 27-11-09. but there is no action for it.
refrigerator is of 170 Lt
please do someting.
customer is giving me warning to go in consumer court.
please act on complaint
he has given it many times.
consumer address -arsad s/o farman khan kheldar
kureshi mohalla, malarna dungar
contact no. - [protected]
Dear Sir,
i am the dealer of videocon refrigerator.one customer has purchased a Refrigerator from me. but it is not working from last 4 to 5 month. we have written a complaint 0n 27-11-09. but there is no action for it.
refrigerator is of 170 Lt
please do someting.
customer is giving me warning to go in consumer court.
please act on complaint
he has given it many times.
consumer address -arsad s/o farman khan kheldar
kureshi mohalla, malarna dungar
contact no. - [protected]

dealer address- manoj stashnarsh and printers
bus stand, bonli, sawai madhopur
rajasthan pin -322023
contact no.- [protected]

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