[Resolved]  Videocon D2H — Defective Air Conditioner and poor Workmanship

Address:

Uttar Pradesh

WE HAVE BEEN FORCED TO LODGE THIS COMPLAINT IN VIEW OF IMPROPER RESPONSE OF THE COMPANY AND NON REPLACEMENT OF THE DEFECTIVE PARTS TILL DATE.


SEMPL/Videocon-R5/SKC Dated: 02.04.2009


To

The Service Head

Central Service Operations

Videocon Industries Ltd.

14 Kms.Stone, Aurangabad-Paithan Road

Chitegaon, Tq. Paithan

Distt. Aurangabad – 431105



Dear Sir,

Sub: Defective Air Conditioner and poor Workmanship

Ref: Model No.1823 purchased on 10.06.2006



The above AC has already been repaired 4 times under warranty since the day of purchase. Earlier repairs done was gas recharge, compressor problem&defective coils.



Now once again gas was leaked and the mechanic says that there are multiple leakages and under this situation no one can guarantee this repair work. Your service centre has the same opinion.



In the above situation, we are unable to decide on how to get the AC repaired and keep it running. Last time the coils were replaced some time in the end of 2007 and we are wondering if your coils have life of only 1.1/2 years as the original coils only lasted for 1.1/2 years and thereafter, replacement coils have also developed leakages after around the same time. May be as these are low cost air-conditioners and you are using inferior quality components ?



Kindly let us know how we can get these problems repaired along with also an ‘AMC’.



Yours sincerely,

for SE Marketing Pvt.Ltd.





(S K Chowdhary)



C.C.to: Mr.Prashant Misra,

TCIPL 16/31-B, Sarojini Naidu Marg,

Havelouk Road,

Lucknow-226001 – [protected]@vgmail.in

: [protected]@videoconmail.com

: [protected]@videoconmail.com

: [protected]@vgmail.in