[Resolved] Vodafone — customer care | |
Respected Sir, My Mobile number of vodafone is [protected] and whenever we call up customer care for any inquiry or complaint the executives put the call on hold and transfer back it to the ivr mode where we need to again have to press option to get connected to customer care executive so help such customers to have good experience with vodafone so plz revert me on the betterment of customer Was this information helpful? | |
Dec 2, 2016 Complaint marked as Resolved Verified Support Nov 17, 2011 Vodafone India Customer Care's response Hi Shankar, Thanks for writing in. Please refer to http://www.vodafone.in/existingusers/services/pages/callertunes.aspx for more information. Kindly email us at vodafonecare.[protected]@vodafone.com for further assistance, we'd be glad to help. Regards, Vodafone Customer Care, Karnataka Verified Support Apr 05, 2012 Vodafone India Customer Care's response Hi Pervaj, We called, but there was no response. Please share an alternate number here http://bit.ly/hzNUch or a convenient time for us to get in touch with you. Regards, Vodafone Customer Care Verified Support Aug 14, 2012 Vodafone India Customer Care's response Hello Amit, Please provide your contact number here http://bit.ly/RJWsO5 so that we can address your concern as soon as possible. Regards, Vodafone Customer Care. Verified Support Oct 20, 2012 Vodafone India Customer Care's response Hello Kavi, Please share your current and alternate contact numbers here http://bit.ly/RJGce5 for us to assist you better. Regards, Vodafone Customer Care. | |
 104 Comments | |
Comments
My Number is [protected] I am using this Number from Last Four Year
But this number is dissconnect from Five days
Now I am request to start my number on urgent basis
But this number is dissconnect from Five days
Now I am request to start my number on urgent basis
Sir,
I have a request to stop my sim card no. [protected]. my mbile has been robbed so please doit as fast as possible,
thanxxxxxxxxxxzzzzzzzz for help o[censored]rs
I have a request to stop my sim card no. [protected]. my mbile has been robbed so please doit as fast as possible,
thanxxxxxxxxxxzzzzzzzz for help o[censored]rs
I am Rajesh Kumar, my mobile number is [protected].I have activated DND service for my number before 2 years...but suddenly for the past one week am receiving Vodafone live sms to my number regarding gprs bonus recharge of Rs.14 which gives 200mb free usage.
I checked my number whether DND service is cancelled or in active state...i got reply of " already ur number is in active for DND"
whats happening in vodafone, they always give dissatisfied service to customers...and again they started ...pls give me a remedy for not receiving service sms from vodafone.,
I checked my number whether DND service is cancelled or in active state...i got reply of " already ur number is in active for DND"
whats happening in vodafone, they always give dissatisfied service to customers...and again they started ...pls give me a remedy for not receiving service sms from vodafone.,
Vodafone — No proper customer care
More than 10 times I called after making payment through online,still the out going calls are not activated.Customer care people are not answering peoperly
Vimal
[protected]
MOST URGENT
my name is subashree, past 1 1/2 years i used vodafone number.two weeks before i miss my mobile & vodafone number.no. is [protected].given bill address is no.3, forth cross street, sasthri ngr, adyar-20.1 week before i went to adyar customer care.i have subbit my valid id proof, add proof photo, photo & fill the application with detecting bill cost rs.50 & got duplicate sim for same number in ADYAR VODAFONE STORE.but WHEN MY NUMBER BEING CALLED SAYS ITS "OUT OF SERVIICES. I HAVE COMPLAINT TO THE CUSTOMER CARE EXE. HUMPTEEN NUMBER OF TIMES. NO PROPER ACTION TAKEN UNTIL DATE .EVEN I PAY THE BILL UPTO PREVIOUS BILL.COMING BILL LAST DATE IS 19TH .
THANK YOU FOR FORCING THE CONSUMER CORT FOR I LOSE MY BUSINESS AMT.50000/- & DEPRESSION . NO.1 WORST SERVICE IS VODAFONE.
ANY THING ELSE CALL -[protected]
([protected]@yahoo.co.in)
my name is subashree, past 1 1/2 years i used vodafone number.two weeks before i miss my mobile & vodafone number.no. is [protected].given bill address is no.3, forth cross street, sasthri ngr, adyar-20.1 week before i went to adyar customer care.i have subbit my valid id proof, add proof photo, photo & fill the application with detecting bill cost rs.50 & got duplicate sim for same number in ADYAR VODAFONE STORE.but WHEN MY NUMBER BEING CALLED SAYS ITS "OUT OF SERVIICES. I HAVE COMPLAINT TO THE CUSTOMER CARE EXE. HUMPTEEN NUMBER OF TIMES. NO PROPER ACTION TAKEN UNTIL DATE .EVEN I PAY THE BILL UPTO PREVIOUS BILL.COMING BILL LAST DATE IS 19TH .
THANK YOU FOR FORCING THE CONSUMER CORT FOR I LOSE MY BUSINESS AMT.50000/- & DEPRESSION . NO.1 WORST SERVICE IS VODAFONE.
ANY THING ELSE CALL -[protected]
([protected]@yahoo.co.in)
Problem Faced : Mobile connect on Roming.
Called up customer care mumbai.
Mr Gufran Attended the call. i provided him all the detials for security reasons.
He could only ask me to call them back from any other phone. and this took almost 12 mins 9 sec. the irritating part of the call is he need to keep me on hold for every question i asked.
when i asked him to call me on my other no. he replied its only a inbound call center and he cannot do that.
everthing was to be repeated again. to the new person i connect.
Mr Gufran advised me call back and he asked me to mention the new representative that i was already talking to Mr gufran and pelase connected me to GPRS team.
i did what was advised to me Doing so they needed all the details to be given again.
not doing so Vodafone Customer care representative disconnected my call on his superiors advise.
Please do the needful Customer care are charging us for the help call. and no single person is qualified to
answere any of the question raised for which they have to put us on hold for 15 sec everytime every Question.
Called up customer care mumbai.
Mr Gufran Attended the call. i provided him all the detials for security reasons.
He could only ask me to call them back from any other phone. and this took almost 12 mins 9 sec. the irritating part of the call is he need to keep me on hold for every question i asked.
when i asked him to call me on my other no. he replied its only a inbound call center and he cannot do that.
everthing was to be repeated again. to the new person i connect.
Mr Gufran advised me call back and he asked me to mention the new representative that i was already talking to Mr gufran and pelase connected me to GPRS team.
i did what was advised to me Doing so they needed all the details to be given again.
not doing so Vodafone Customer care representative disconnected my call on his superiors advise.
Please do the needful Customer care are charging us for the help call. and no single person is qualified to
answere any of the question raised for which they have to put us on hold for 15 sec everytime every Question.
getting dirty sms from [protected]
can any one reading this, tell me the city details of this number[protected]
MY 'CLI' NOT WORKING
Vodafone — customer care
vodafone coustmore care are not helping me in solving my problem of balance detection, i am have plan of bis 399 for my blackberry phone which has unlimate surfing and download but they have detect balance on my phone so kindaly help me in solving my problem my mobile no is [protected] vodafone has the pathetic costumer care service. they have this so called 198 number to call and make complaints, but people responding to the call are arrogant and shout back at us. initially they had costumer feedback on they call. but it is unfortunate, when ever you compliant you are not activated to the service of giving feedback.
1.they need you to deposit an amount before getting an connection. based on which they decide your credit limit. in case you want to increase, they ask for your salary slip.
2.you never receive the phone bill on time. you always get it after the billing date, hence u will be asked to pay fine.
3.even after u register for do not disturb service, you keep receiving caller-tune calls.
4.even after you send series of complaints and mails, they respond back only by call, but never act on the incident.
5.there is no coordination between the mail and phone complaints they receive.
6.to get out of the service, i[censored] opt for the mobile number portability, they start answering to all the complaints. still i[censored] insist on changing to someother network, they will ask u to pay extra 1000 to take the number to someother network.
i am fedup going to vodafone office again and again and writing endless mails. to mention in particular, it all happens only in Vishakapatinam vodafone service centre.
1.they need you to deposit an amount before getting an connection. based on which they decide your credit limit. in case you want to increase, they ask for your salary slip.
2.you never receive the phone bill on time. you always get it after the billing date, hence u will be asked to pay fine.
3.even after u register for do not disturb service, you keep receiving caller-tune calls.
4.even after you send series of complaints and mails, they respond back only by call, but never act on the incident.
5.there is no coordination between the mail and phone complaints they receive.
6.to get out of the service, i[censored] opt for the mobile number portability, they start answering to all the complaints. still i[censored] insist on changing to someother network, they will ask u to pay extra 1000 to take the number to someother network.
i am fedup going to vodafone office again and again and writing endless mails. to mention in particular, it all happens only in Vishakapatinam vodafone service centre.
Ciphering is not avtive while making calls
please do suggest remedies
please do suggest remedies
HI All,
I had very bad experience with vodafone custome care, i called them 15-20 times and still they are not able to answer/resolve my problem.
Worst part is there representative (Asif,Iqbal.Ismail...) , they hung/cut my calls many times which is really bad, disgusting, and painful. And they given words many times to call back but they didn't call back.
They them-self deactivated my caller tune and put there default one and charged money for that also.
I am really pissed of from there service, in last 2 months there were 4-5 complaints against them from my side.
I just want someone to take action and resolve my problem soon.
I had very bad experience with vodafone custome care, i called them 15-20 times and still they are not able to answer/resolve my problem.
Worst part is there representative (Asif,Iqbal.Ismail...) , they hung/cut my calls many times which is really bad, disgusting, and painful. And they given words many times to call back but they didn't call back.
They them-self deactivated my caller tune and put there default one and charged money for that also.
I am really pissed of from there service, in last 2 months there were 4-5 complaints against them from my side.
I just want someone to take action and resolve my problem soon.
Sir/Madam,
My no. is[protected], past 3 years i used this Vodafone number.my sim registration is cancelled even after making my payments. Vodafone store at punalur issued me another sim of the same no. for rs.300/- and said it can only issued as new one. So verification will take place...and so on...i need this no. itself because of my customers...Now its almost 3 weeks over...my no. not activated yet...So sir, please do the needful for reactivating my number as early as possible...
I will be thankful to you for your help.
Jugunu Thankachan.
[protected].
My no. is[protected], past 3 years i used this Vodafone number.my sim registration is cancelled even after making my payments. Vodafone store at punalur issued me another sim of the same no. for rs.300/- and said it can only issued as new one. So verification will take place...and so on...i need this no. itself because of my customers...Now its almost 3 weeks over...my no. not activated yet...So sir, please do the needful for reactivating my number as early as possible...
I will be thankful to you for your help.
Jugunu Thankachan.
[protected].
Dear sir,
My name is nihit rathi. i purchased a sim card of vodafone from( MY CHOICE ,bangur nagar goregoan )a dealer of vodafone, but he registered the sim card on my father's name mukesh kumar rathi instead of my name but my father is no more. i submitted the required document for sim card of me, so the sim card is stopped by vodafone. i went to the customer care and there is no responce to me.
please help me for this case and make my sim card on or reimburse my money back.
My name is nihit rathi. i purchased a sim card of vodafone from( MY CHOICE ,bangur nagar goregoan )a dealer of vodafone, but he registered the sim card on my father's name mukesh kumar rathi instead of my name but my father is no more. i submitted the required document for sim card of me, so the sim card is stopped by vodafone. i went to the customer care and there is no responce to me.
please help me for this case and make my sim card on or reimburse my money back.
Hai
Its Ramya . I have Vodafone number ( [protected] ) . one week before my number was blocked due to not payment of mobile number. but three days( 12.07.2011 ) before i ll pay my mobile bill sum of 1500/-..still number they not active my number its very horrible. i was not expect this type of service. yesterday ( 13.07.2011 ) i was trying your customer care more than 15 times but there is no proper response. Receipt no : AB 100265. Collected by Mr. Sathish.
Its Ramya . I have Vodafone number ( [protected] ) . one week before my number was blocked due to not payment of mobile number. but three days( 12.07.2011 ) before i ll pay my mobile bill sum of 1500/-..still number they not active my number its very horrible. i was not expect this type of service. yesterday ( 13.07.2011 ) i was trying your customer care more than 15 times but there is no proper response. Receipt no : AB 100265. Collected by Mr. Sathish.
Vodafone — No help from customer care executive
I am using vodafone postpaid connection.I want to activate my outgoing calls (International). They are barred right now.Probbaly I need a password from them
I have called vodafone customer care center at least 10 times but haven't got any help.
When I wanted to escalate my request after getting irritated, I called 111 to ask my complaint number and executive disconnected my call.
I managed to get my complaint number in next call :[protected]
My number is[protected].
Now If I dial 111, my calls get diverted to the main menu and I never get to speak to any executive. I think they have barred my numbers.
I will change my service provider as soon as possible.
But I want vodafone to account for the inconvenience it has caused me
Hope I get some help!
Guneet
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I have given my sim bearing no[protected], mobile no.[protected], along with requisite documents as mandatery for conversion in to prepaid to postpaid. the sim has been received on 22-1-10, no action is taken at your end for activation of my aforesaid sim so for been.
you are kindly requested to do the needful action as requested above.
with regards
vinay kumar
[protected]
608-d sainik colony jmu