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[Resolved]  Vodafone — Free gifts not received

Hi Friends,

I changed from Prepaid to Postpaid connection for my wife's number and my own number in January 2008. We were surprised to get two free vacation vouchers for three days and two nights on doing so.

In October 2008 I bought a new postpaid connection from the Vashi Vodafone store. There were two offers on display at that time:
1) Free vacation voucher for three days and two nights on purchase of Postpaid connection
2) Free Giordano watch on payment of first Postpaid bill

1) The executive who booked my number informed me that the voucher would be delivered to me after verification of details within a week
2) If I opted for the Giordano watch offer I would not be entitled for the Rs. 500/- security deposit refund.

I agreed for both and left. After 10 days when I went to inquire about my free gifts the store manager Mr. Wasim asked me 'Who said you would get these free gifts?' When I gave him all the information he started giving vague answers and even challenged me to go to the Consumer Court. I pointed out to the free gifts display signs, which he asked his staff to remove immediately.

Fortunately I immediately clicked the display signs on my Cellphone camera. Then to my surprise Mr. Wasim instructed the security to stop me from leaving the store unless I deleted the photos. I refused and I called the Police and Times of India immediately.

On seeing the Police and TOI Reporter, Mr. Wasim immediately removed his name badge and refused to provide any details to the Police or TOI. He then promised me in front of them that he would arrange to send me these free gifts. He scribbled a number on a piece of paper and said this is my complaint number and he would dispatch the free gifts when they arrived.

As on date I have not received any of these free gifts. This is how Vodafone cheats its customers:
1) They announce these free gifts only through display signs.
2) Nothing is given in writing and the free gift is explained orally to the customer (which can later be denied, as in my case)

Consumers please be careful of this fraud company called Vodafone.

Regards,
Freddy Pereira
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

Comments

Vodafone — Offer gift not received

I have taken my new vodafone number [protected] with free gift offer. Its been 4 months and still I didnt receive the product. I made call to third party company in chandigarh many times and everytime they told they are dispatching the product and will reach me by 10 days. I also made compain to vodafone but no any response.
dear sir / madam,

I had sent gift voucher for sun glasses on 19/2/2010 and my address as follows still i had not received any gift till date pls find the reason for the same


Plot no.20/B,Room no.61,Gate no.5,o.c.c,Malwani Malad(W),Mumbai-95,Near.Hanuman Mandir Kacha road.

from wasim shaikh
[protected]

[protected]

Vodafone — Gift Not Received

Dear Sir,

I have applied for a new connection in Vodafone for which i have paid my first bill and i have got a voucher for a Reebok Wrist Watch.

I filled the voucher and i send it across to you through Blue Dart Courier.

After that i have received the message that," We have received your claim in VODAFONE SCRATCH AND WIN. You will receive gift in next 15 days. the message was sent to me on 07th August 2010.

But till now i didnt get anything, would request you to please provide me an confirmation on same.

Regards,
Shrikant Parasur.
shrikant.[protected]@alcatel-lucent.com
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Vodafone Scratch — Gift for New postpaid connection

This is to inform u that i have win a gift (Reebok Track Suit) for new vodafone billing connection. My File No is : 255442. I got ur msg that status is under processing on 18th august.

So waiting for my gift. Can u please send me my gift ASAP?

My contact no is [protected]

Vodafone — Free Gift

I had two representatives of Vodafone came to my office and promise me to give two Gift cards on one extra sim. I buy two cards and .

They came to veryfy my address and all taht but no one is ready to take the responsibilty to give me Gifts on the card i was promissed.

IF ANY VODAFONE SALES PEOPLE COME TO YOU WITH SUCH OFFER JUST KIK THERE GA......!
Dear vodafone,
i have choosen an solar charger gift in my vodafone postpaid connection...ago 32 days and i have yet not recieved my gift

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    Vodafone India
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    25597
    Pending
    0
    Resolved
    9095
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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