[Resolved]  Vodafone — Roaming services absolutely pathetic

Dear Sir/ madam,
This complaint is to draw the attention of the so called "HAPPY TO HELP" at the store (staff members) towards the poor service of Vodafone Mumbai, Unprofessional Customer Care Executives.Boss.In India there are lot of telecom companies and I can go anywhere but I have been loyal to Vodafone and its time for Vodafone to show what they can do to retain me. The thing which makes other telecom providers different each other is not the plans and network coverage which they provide but it is the customer service which is not at good from your end.
I woud like to bring to your notice that inspite of submitting letter one month before, for the change of our group talk schemes to regular scheme (i. e. MYOP -Rs. 125/- rental), my group talk scheme has still not been deactivated.I had also submitted the letter to the Borivali (W) branch to Priya Madam on 27th.July 09 & had requested her to change the scheme from the next billing cycle (i.e. from 28th.August 09).I had also visited the same store one week before the billing cycle date to give a reminder & i was told by the senior personal that the scheme would be deactivated on the same day itself (i.e. 28th. Aug. 09) & that it will take 2 hours for the activation of new scheme plan.After that i visited the same store on the 28th. Aug. 09 to confirm the same but i was told that it will take 48 hours for the same.I had also called the head office nodal desk on the same day & i spoke to Manisha who told me that she will be discussing the matter & will revert back but till date she has not reverted back & our group talk scheme still has not been deactivated.Today i had called the 24 hours help line to confirm weather my plan has been changed or not but from there also i got rude answers as usual.
I will not be paying my next month bill unless my problem is solved.
The cell nos which are in group talk scheme are 1) [protected] (Sangita Bhende) & 2) [protected].
Your very unhappy customer.

I am working with Essar then Hutch and now Vodafone since last seven years, but now we fed up by our distributor Singhal telecoms { Bania ki dukan} don't co-operate with retailers.

Having near me 21 group numebers for use to my staff . I want to cancelled all std call from this all no.
This all No. are following
[protected], 80, 83, 84, 85, 81,[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], 43, 44, 45

pls cancelled std call in this all no. earlier as soon as possible.

Vodafone — no network coverage while roaming

i am from kerala and now i am in chennai.my coonection is vodafone and now it donot have the networkcoverage. my number is [protected]

Hi,
I miss Hansa Solanki working in BMC as a scavenger having a vodafone postpaid connection corporate plan with 199 rental charge want u increase my credit limited up to 1500 which is 700 so kindly grant my request...







Hansa Solanki

Hi,
I miss Hansa Solanki working in BMC as a scavenger having a vodafone postpaid connection corporate plan with 199 rental charge want u increase my credit limited up to 1500 which is 700 so kindly grant my request...my vodafone number is [protected]







Hansa Solanki

My name is chandrashekar nayal mobile no [protected]
a service is activated on my no with out my permission
details of the service are
VMC 50mb free @ 99 rupees
i would like to deactivate that serivce and i also need a retrival of charges of 99 rupees as i have not used a single kb.
your unhappy coustmer

My name is chandrashekar nayal mobile no [protected]
a service is activated on my no with out my permission
details of the service are
VMC 50mb free @ 99 rupees
i would like to deactivate that serivce and i also need a retrival of charges of 99 rupees as i have not used a single kb.
your unhappy coustmer

hi,
i miss hansa solanki working in BMC as a scavenger having a vodafone connection corporate plan with 199 rental per month my number is [protected] my credit limited is decresed to 700 which was 900
i want to increse my credit limit to 1500 so please help me out...

Dear Sir/ Madam,
My Jan 2010 bill includes international sms charges; whereas i have not sent any international sms( Mobile [protected]).
Also, when roaming in Maharashtra is free, i am charged roaming charges for calls made from Nashik. Can u explain the reason for these costs.( mobile [protected] & [protected]) ?

Regards,
Deepti Deshpande

Dear Sir/Madam
My name is Dilip P. Vispute and my Vodafone mobile no. is [protected]. (MSEB CUG RS.149/-Plan)
Complaint 1) Many times i tried to pay bill on line with the help of net banking and debit card. But all attempts were futile. Our local Uran store center remain closed. I dislike/hate credit cards. How to pay bills? All other agencies like MTNL are very much convenient for bill payment. Advanced company like vodafone is not customer friendly in view of bill payment and service.
Complaint no. 2) I want add on card for my wife and son. I dialed phone to your representative Mr. Gnesh and Mr Sandesh But still we are waiting. Actually about 20 persons at GTPS MSEB Uran are waiting for add on cards.
Complaint no 3) Other service provider have drastically reduced tariff rate like 1 paisa/sec and on concession of CUG 1/2 paisa/sec But Vodafone is not yet reducing tariff. There is no economical CUG plan for local as well as STD. Give us such Plan
Truely yours
Dilip P. Vispute

Hi My Mobile No.[protected]( Nilesh N.Mehta) .My Very First Tariff Plan was Corporate FV 199 plan .Then the Vodafone agent change my this Plan mistakenly. Now I want again this Plan. So Kindly Help Me.

Sir/Madam,
I have recharged my Vodafone mobile through Syndicate Bank Netbanking on 09/feb/2011.The amount has been successfully deducted from my account but my mobile not recharged. Even I didnt get the reference number too.So I did call to vodafone customer care.They told me to contact Bank to get resolution.This is not my first experience, previously I had these kind of worst situation.As a customer I cant spend much time to this issue.Expecting your kind involvement in this issue.Thanks in advance.
My Mob: No. is [protected]
I am attaching the Details of the issue below,



Statement for : Specific Period (09/02/2011 - 09/02/2011)

Syndicate Bank

Account Activity for : [protected]
Customer : SAJU THOMAS .
Closing Balance : 561.21
Date, Value Date, Reference No, Description, Debit Amount, Credit Amount, Running Balance
09/02/2011, 09/02/2011, , IB FUNDS TRANSFER-

Regards,
Saju Thomas.

my name is manoj shinde my no is ([protected]) plz close my account as soon as possible.
bcoz ur service is not up to the mark.

To,
The Officer,
Vodafone.

Dear Sir,

I Prakash M Mehta hereby request you to Cancel the Vodafone no [protected] ( i am getting some problem with the vodafone no.) which is added in scheme special plan groop talk 249 Relatioship no 8.11481113.00.00.100006. therefor you issue me emmidieatly new Vodafoe no insted of vodafone no [protected] & want to add in same plan groop talk 249 I already paid bill amount upto 24.06.2011 through Deutsche bank (Indusind bank) card no [protected] of Rs 1000.31 & remaingin bill amount up to 13.07.2011 aslo recover from Deutsche bank card.

kindly send to me new vodafone no. on my address emmidieatly.

thanking you

yours truely

Prakash M Mehta

on 1stjuly2011 i had made payement of rs:-170/-.actually my bill was rs:-150.then i have taken the prepaid sim for same no:-[protected].till now my sim is not activated.they said that they will activate within 24 hours but still it is not activated.i visited somajiguda vodafone store more than 100 times.i have submitted the form and required documents there but they didn't sent the request to the company.mr.alok was the helper in the store he said that you go to abids vodafone store their also the same thing no body is giving response in store.what is the use.they just only new how to make full to the customers.what they think that customers are fool to make the payement are what?.i will not pay this month bill till my problem is not solved. i am dissatisfied with the service they are providing.mobile store is worst store compare to any other general store.

TELECOM SERVICES — TO REMOVE ROAMING IN INDIA

i am living in Hyderabad i came to do job in Bangalore . so to make calls or receive calls in roaming is very costly.. so i request to telecoms dept to do action on remove roaming in India..

I AM WORKING IN GITANJALI, MIDC, ANDHERI (E) AND i AM STAYING IN NALLASPORA (E) JUST I RECIVED MESSAGE YOU TO PAY INCLUDING ROAMING CHARGES i HAD TAKEN SCHEME CORP SUPER SAVER 199 MONTHLY RENTAL OF RS. 149/- MESSAGE RECEIVED BILL FOR THE MONTH OF OCT, 2012 RS.1470/- AND SO FAR I HAVE NOT RECEIVED BILL FROM OCTOBER, 2012. PLS. I HAVE REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND WEAIVE ME ROAMING CHARGES FROM OCTOBER, 2012 AND ADD TO ROAMING LIKE HOME SERVICE ON MY NUMBER.[protected]. MY EMAIL ID.anand.[protected]@gitanjaligroup.com my another mobile no.[protected]. PLS. NOTE THAT I AM NOT RECED BILL AFTER TAKEN SIM CARD. AND SEND ME BILL DELETED ROMAING CHARGES

THANKING FOR YOUR KIND CO-OPERATION

REGARDS

ANAND.POOJARY