[Resolved]  Vodafone — non-delivery of duplicate sim and delay in activation of the SIM

Hi there,

I am Narendra Kaushik, a senior journalist with YUVA magazine. On January 7, 2010, when I was returning from auto expo, somebody flicked my mobile (Nokia E63- [protected]) in Delhi Metro close to Barakhamba road metro station.

I immediately requested Vodafone to block my SIM and deliver a duplicate SIM at my residence. I was promised that the SIM would be delivered within 24 hours. When it was not delivered on Friday, I called up vodafone care and informed the executive about the same. On Saturday morning, I got a call from a Vodafone executive who asked me to keep my identity and address proof documents ready. I had already got the papers xeroxed on Friday evening. On Saturday evening, a Vodafone courier service guy (Amit) called me up and said that he would deliver my duplicate SIM on late Saturday evening or Sunday morning. I requested him that he should deliver it on Saturday itself as operating without a mobile was a big handicap.

He did not turn up on Saturday. Since his number had flashed on my landline phone, on Sunday morning, I dialed him. I was told he would be on leave on Sunday.

Anyhow my SIM was not delivered on Monday as well. I visited two vodafone stores on the same day but failed to get my problem resolved. On the same day, I shot off a complaint to vodafone care but till Wednesday (4.20 PM), there was no response from the service provider.

On Tuesday, I visited vodafone store in D block of connaught place. It was found not to be working. I was routed to a smaller store in A block. But I could not get the SIM there as well. The A block store guided me to vodafone store at Rajiv chowk metro station. I had to buy a platform ticket (for rs.8) to get inside the store. After waiting for over half an hour, an executive inserted a SIM in my Nokia set and said that it would be activated between 2 to 4 hours.

By the time I was released from the store, my platform token had already expired. I had to buy another token for Rs.10 to step out of the station. When my SIM was not activated till Wednesday morning, I again called up vodafone care and was again assured (request no.[protected] that the SIM would be activated within next two hours. That too did not happen. Finally I visited vodafone store at D block of Connaught place and got another SIM. Till the time of writing this complaint (4.30 PM), my SIM was yet to be activated.

Vodafone has put me through unnecessary harassment for no fault of mine. Not only did it fail to deliver duplicate SIM at my residence, it made me run from pillar to post for purchase of a SIM and its activation. The company also made me spend Rs. 18 (on platform token at Metro station) even when I did not need to use the metro train.

I shall be obliged if you could take up my complaint with Vodafone and ask them to compensate me for the huge inconvenience caused to me.

thanks & best wishes,
Narendra Kaushik
Roving Editor, YUVA magazine,
1106, Antriksh building,
K G Marg, New Delhi-110 001.
Phone (O):43742212/13/14/15