Comments
I am complaining to Vodafone since 30/09/2012, but there is no response from their side. I have even report my problem to the nodal office through mail as well as call, but they don't even bother to reply back to their so - called [B]"VALUABLE CUSTOMERS"[/B]
How can they say "HAPPY TO HELP" when the complaints of customers remain pending for more than 15 days.
I have attached my conversation with Vodafone for your reference.
Dear Ms. Sushma Khanna,
I have just received a call from Ms. Priyanka having [protected]. She has asked me my problem again. When I have told her my problem, then she said that I will check the recording and I will revert back within next 24 hours.
Now I am surprised even after passing of 10 days of my complaint, you are still asking me my problem and also you haven't listened the recording yet.
I want you to take some initiative to solve the problems of your valuable customers.
Hope this my problem will be sought out very soon.
Regards
CA Akansha Goel
[protected]
From: Akansha Goel <akansha.[protected]@yahoo.in>
To: "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Cc: "appellate.[protected]@vodafone.com" <appellate.[protected]@vodafone.com>
Sent: Tuesday, 9 October 2012 9:55 AM
Subject: Fw: Services on Vodafone mobile number [protected]
Dear Ms. Sushma Khanna,
I am complaining to vodafone since 30/09/2012, but no action has been taken yet. My request no. is [protected].
I haven't expected such kind of behaviour from your side. Hope you will consider my request on an urgent basis treating is at important. My time is very important for me, I am not here to ask you to do something regularly. It is your responsibility to listen to customer grievances.
Hope this time my request will be taken seriously.
Regards
CA Akansha Goel
[protected]
----- Forwarded Message -----
From: Akansha Goel <akansha.[protected]@yahoo.in>
To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
Sent: Monday, 8 October 2012 12:21 PM
Subject: Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
As you have told me that my query will be resolved by 08/10/2012. Since today its 08/10/2012, I am expecting some action from your side today.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Friday, 5 October 2012 9:24 PM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We do understand your concern hence we sincerely regret the inconvenience caused to you.
We would also like to inform you that as per the feedback received from the specialized Vodafone care team that we have called you against your complaint regarding the customer care on your request number [protected] on dated 04/10/12 but as per the feedback from our customer care executive you have not received the call.
We would also like to inform you that as per process the same service request is in under process.
We assure you that the concern which is you are facing is resolve within dated 08-Oct-12.
Assuring you with best of our services and we value your association with us.
Happy to help,
Tapan Dhawan
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Friday, October 5, 2012 1:44 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
Please don't send me the same mail again as I have already replied to your mail.
Also, please provide the solution of my problem at the earliest instead of delaying it like this by sending me the same mail thrice. This is not an answer of my problem.
Please tell your team to call after 06:00 p.m., so that I can talk and explain them my problem.
Hope to get an early response from your side.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Friday, 5 October 2012 12:46 PM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret for the inconvenience caused to you, we assure you that we are committed to provide you and all our customers with quality customer service.
We would also like to inform you that as per the feedback received from the specialized Vodafone care team that we have called you against your complaint regarding the customer care on your request number [protected] on dated 04/10/12 but as per the feedback from our customer care executive you have not received the call.
Assuring you with best of our services and we value your association with us.
Happy to help,
Kapil Sikka
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Friday, October 5, 2012 9:32 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
Please don't send me the same mail again as I have already replied to your mail.
Also, please provide the solution of my problem at the earliest instead of delaying it like this by sending me the same mail twice. This is not an answer of my problem.
Please tell your team to call after 06:00 p.m., so that I can talk and explain them my problem.
Hope to get an early response from your side.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Friday, 5 October 2012 4:52 AM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret for the inconvenience caused to you, we assure you that we are committed to provide you and all our customers with quality customer service.
We would also like to inform you that as per the feedback received from the specialized Vodafone care team that we have called you against your complaint regarding the customer care on your request number [protected] on dated 04/10/12 but as per the feedback from our customer care executive you have not received the call.
Further, if you have any concern kindly confirm us back.
Assuring you with best of our services and we value your association with us.
Happy to help,
Abhishek Kumar Gupta
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Thursday, October 4, 2012 8:48 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
Your team member has called in the afternoon when the phone was with my brother and he was in the college. He was explaining the matter, but the person wanted to talk only to Ms. Beena Goel (in whose name the number is registered). For that, I want you to call in the evening after 6:00 p.m. so that the concerned person can talk.
The matter is still not resolved from my side and I want you to consider it asap as already 5 days have elapsed in all your procedure.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Thursday, 4 October 2012 5:08 PM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret for the inconvenience caused to you, we assure you that we are committed to provide you and all our customers with quality customer service.
We would also like to inform you that our specialized customer care team has called you against your complaint regarding the customer care on your request no [protected] on 04/10/12 at 11:55 but as per the feedback from our customer care executive you have not received the call.
Kindly confirm to us in case you still face any concern, so that we can check and assist you in the best possible manner.
Assuring you with best of our services and we value your association with us.
Happy to help,
Shivani Sharma
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Thursday, October 4, 2012 12:46 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Feedback against customer service on Vodafone mobile number [protected]
Dear Sir / Ma'am,
I think you are very busy and don't have time to resolve your customers' queries. You have mailed me on 01/09/2012 @12:03 p.m. saying that my query will be resolved within 48 working hours, which has got over on 04/10/2012 @12:02 p.m. However, I haven't got any call from your side and also my query is still not resolved. Please give me the contact detail of your senior official.
What can we expect from a company where even the senior officials are not paying attention to the customer's grievances.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Monday, 1 October 2012 12:03 PM
Subject: Feedback against customer service on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the feedback against customer service on your Vodafone mobile number [protected].
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
We would like to confirm you that we have forwarded your complaint regarding feedback against customer service on your Vodafone account for your Vodafone mobile number to our specialized Vodafone care team. Your service request number is [protected]. We assure you that the same will be resolved within 48 working hours and you will also get a call back regarding the complaint given.
Assuring you with best of our services and we value your association with us.
Happy to help,
Sandipan Ray
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Monday, October 1, 2012 11:16 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected].
Dear Sir,
I am requesting you, please read my first mail carefully and then only reply to me. In my first mail, I have asked you of the solution that you take against your customer care employees who use abusive language with the customers. We call them to sought out our problems, that's why they are known as "CUSTOMER CARE", but unfortunately your employee, Mr. Kuldeep, has talked in such a bad manner.
Please let me know the status of my problem. And if you don't have any solution for that, then let me know so that I can complaint to the higher authority.
Please give me the contact number and Email Id of higher authority.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Monday, 1 October 2012 11:05 AM
Subject: Services on Vodafone mobile number [protected].
Dear Mr. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We would like to confirm you that the information related to Vodafone accounts is strictly confidential and it is shared only with the respective Vodafone account holder. As per our records, the name updated in your Vodafone account [protected] and the e-mail ID from which we have received the below e-mail, is different. Hence, in order to maintain the account???s security, we request you to kindly confirm to us any one of the details mentioned below so that we can process your request at the earliest:
1) Last recharge value
2) Last mode of recharge
3) Validity of your Vodafone account
Assuring you with best of our services and we value your association with us.
Happy to help,
Mohd Asif
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Monday, October 1, 2012 10:02 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected].
Dear Sir,
My number is registered in the name of my mother, "Ms. Beena Devi" and my last recharge was of Rs. 400/- through e-recharge.
This is not the only time I have faced such kind of problem with customer care. Now it has become the practice of your employees to talk like this.
I am using Vodafone since long and in return I am getting all this kind of response. I am highly disappointed after all this.
It is my request as well as expectation from you keeping in mind that "I am your valuable customer" (as per your promotional calls) and also that you value relationship that you will do something against the misbehave done against me.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Sunday, 30 September 2012 8:31 PM
Subject: Services on Vodafone mobile number [protected].
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
We would like to confirm you that the information related to Vodafone accounts is strictly confidential and it is shared only with the respective Vodafone account holder. As per our records, the name updated in your Vodafone account [protected] and the e-mail ID from which we have received the below e-mail, is different. Hence, in order to maintain the account???s security, we request you to kindly confirm to us any one of the details mentioned below so that we can process your request at the earliest:
1) Last recharge value
2) Last mode of recharge
3) Validity of your Vodafone account
Assuring you with best of our services and we value your association with us.
Happy to help,
Saurabh Chatterjee
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Sunday, September 30, 2012 5:48 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Abusive language used by your customer care executive
Dear Sir / Ma'am,
I have call on customer care from my mobile no. [protected] at 17:19 on 30/09/2012. I had some query in my balance deduction but your employee Mr. Kuldeep has used abusive language and hasn't addressed in a proper manner at all. He has told "Abey phone rakh chal", I just want to know is this the way you behave with your customers??
I am very disappointed with all this and I want you to take some strict action against him on an urgent basis. And in case you can't do anything against that person or you don't want to do, then also let me know so that I will go further because I can't tolerate such things.
I also want you to inform me of the action taken by you against him.
Thanks & Regards
CA Akansha Goel
How can they say "HAPPY TO HELP" when the complaints of customers remain pending for more than 15 days.
I have attached my conversation with Vodafone for your reference.
Dear Ms. Sushma Khanna,
I have just received a call from Ms. Priyanka having [protected]. She has asked me my problem again. When I have told her my problem, then she said that I will check the recording and I will revert back within next 24 hours.
Now I am surprised even after passing of 10 days of my complaint, you are still asking me my problem and also you haven't listened the recording yet.
I want you to take some initiative to solve the problems of your valuable customers.
Hope this my problem will be sought out very soon.
Regards
CA Akansha Goel
[protected]
From: Akansha Goel <akansha.[protected]@yahoo.in>
To: "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Cc: "appellate.[protected]@vodafone.com" <appellate.[protected]@vodafone.com>
Sent: Tuesday, 9 October 2012 9:55 AM
Subject: Fw: Services on Vodafone mobile number [protected]
Dear Ms. Sushma Khanna,
I am complaining to vodafone since 30/09/2012, but no action has been taken yet. My request no. is [protected].
I haven't expected such kind of behaviour from your side. Hope you will consider my request on an urgent basis treating is at important. My time is very important for me, I am not here to ask you to do something regularly. It is your responsibility to listen to customer grievances.
Hope this time my request will be taken seriously.
Regards
CA Akansha Goel
[protected]
----- Forwarded Message -----
From: Akansha Goel <akansha.[protected]@yahoo.in>
To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
Sent: Monday, 8 October 2012 12:21 PM
Subject: Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
As you have told me that my query will be resolved by 08/10/2012. Since today its 08/10/2012, I am expecting some action from your side today.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Friday, 5 October 2012 9:24 PM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We do understand your concern hence we sincerely regret the inconvenience caused to you.
We would also like to inform you that as per the feedback received from the specialized Vodafone care team that we have called you against your complaint regarding the customer care on your request number [protected] on dated 04/10/12 but as per the feedback from our customer care executive you have not received the call.
We would also like to inform you that as per process the same service request is in under process.
We assure you that the concern which is you are facing is resolve within dated 08-Oct-12.
Assuring you with best of our services and we value your association with us.
Happy to help,
Tapan Dhawan
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Friday, October 5, 2012 1:44 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
Please don't send me the same mail again as I have already replied to your mail.
Also, please provide the solution of my problem at the earliest instead of delaying it like this by sending me the same mail thrice. This is not an answer of my problem.
Please tell your team to call after 06:00 p.m., so that I can talk and explain them my problem.
Hope to get an early response from your side.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Friday, 5 October 2012 12:46 PM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret for the inconvenience caused to you, we assure you that we are committed to provide you and all our customers with quality customer service.
We would also like to inform you that as per the feedback received from the specialized Vodafone care team that we have called you against your complaint regarding the customer care on your request number [protected] on dated 04/10/12 but as per the feedback from our customer care executive you have not received the call.
Assuring you with best of our services and we value your association with us.
Happy to help,
Kapil Sikka
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Friday, October 5, 2012 9:32 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
Please don't send me the same mail again as I have already replied to your mail.
Also, please provide the solution of my problem at the earliest instead of delaying it like this by sending me the same mail twice. This is not an answer of my problem.
Please tell your team to call after 06:00 p.m., so that I can talk and explain them my problem.
Hope to get an early response from your side.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Friday, 5 October 2012 4:52 AM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret for the inconvenience caused to you, we assure you that we are committed to provide you and all our customers with quality customer service.
We would also like to inform you that as per the feedback received from the specialized Vodafone care team that we have called you against your complaint regarding the customer care on your request number [protected] on dated 04/10/12 but as per the feedback from our customer care executive you have not received the call.
Further, if you have any concern kindly confirm us back.
Assuring you with best of our services and we value your association with us.
Happy to help,
Abhishek Kumar Gupta
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Thursday, October 4, 2012 8:48 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected]
Dear Sir / Ma'am,
Your team member has called in the afternoon when the phone was with my brother and he was in the college. He was explaining the matter, but the person wanted to talk only to Ms. Beena Goel (in whose name the number is registered). For that, I want you to call in the evening after 6:00 p.m. so that the concerned person can talk.
The matter is still not resolved from my side and I want you to consider it asap as already 5 days have elapsed in all your procedure.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Thursday, 4 October 2012 5:08 PM
Subject: Services on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret for the inconvenience caused to you, we assure you that we are committed to provide you and all our customers with quality customer service.
We would also like to inform you that our specialized customer care team has called you against your complaint regarding the customer care on your request no [protected] on 04/10/12 at 11:55 but as per the feedback from our customer care executive you have not received the call.
Kindly confirm to us in case you still face any concern, so that we can check and assist you in the best possible manner.
Assuring you with best of our services and we value your association with us.
Happy to help,
Shivani Sharma
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Thursday, October 4, 2012 12:46 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Feedback against customer service on Vodafone mobile number [protected]
Dear Sir / Ma'am,
I think you are very busy and don't have time to resolve your customers' queries. You have mailed me on 01/09/2012 @12:03 p.m. saying that my query will be resolved within 48 working hours, which has got over on 04/10/2012 @12:02 p.m. However, I haven't got any call from your side and also my query is still not resolved. Please give me the contact detail of your senior official.
What can we expect from a company where even the senior officials are not paying attention to the customer's grievances.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Monday, 1 October 2012 12:03 PM
Subject: Feedback against customer service on Vodafone mobile number [protected]
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the feedback against customer service on your Vodafone mobile number [protected].
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
We would like to confirm you that we have forwarded your complaint regarding feedback against customer service on your Vodafone account for your Vodafone mobile number to our specialized Vodafone care team. Your service request number is [protected]. We assure you that the same will be resolved within 48 working hours and you will also get a call back regarding the complaint given.
Assuring you with best of our services and we value your association with us.
Happy to help,
Sandipan Ray
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Monday, October 1, 2012 11:16 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected].
Dear Sir,
I am requesting you, please read my first mail carefully and then only reply to me. In my first mail, I have asked you of the solution that you take against your customer care employees who use abusive language with the customers. We call them to sought out our problems, that's why they are known as "CUSTOMER CARE", but unfortunately your employee, Mr. Kuldeep, has talked in such a bad manner.
Please let me know the status of my problem. And if you don't have any solution for that, then let me know so that I can complaint to the higher authority.
Please give me the contact number and Email Id of higher authority.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Monday, 1 October 2012 11:05 AM
Subject: Services on Vodafone mobile number [protected].
Dear Mr. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We would like to confirm you that the information related to Vodafone accounts is strictly confidential and it is shared only with the respective Vodafone account holder. As per our records, the name updated in your Vodafone account [protected] and the e-mail ID from which we have received the below e-mail, is different. Hence, in order to maintain the account???s security, we request you to kindly confirm to us any one of the details mentioned below so that we can process your request at the earliest:
1) Last recharge value
2) Last mode of recharge
3) Validity of your Vodafone account
Assuring you with best of our services and we value your association with us.
Happy to help,
Mohd Asif
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Monday, October 1, 2012 10:02 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Services on Vodafone mobile number [protected].
Dear Sir,
My number is registered in the name of my mother, "Ms. Beena Devi" and my last recharge was of Rs. 400/- through e-recharge.
This is not the only time I have faced such kind of problem with customer care. Now it has become the practice of your employees to talk like this.
I am using Vodafone since long and in return I am getting all this kind of response. I am highly disappointed after all this.
It is my request as well as expectation from you keeping in mind that "I am your valuable customer" (as per your promotional calls) and also that you value relationship that you will do something against the misbehave done against me.
Regards
CA Akansha Goel
[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
To: "akansha.[protected]@yahoo.in" <akansha.[protected]@yahoo.in>
Sent: Sunday, 30 September 2012 8:31 PM
Subject: Services on Vodafone mobile number [protected].
Dear Ms. Goel,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
We would like to confirm you that the information related to Vodafone accounts is strictly confidential and it is shared only with the respective Vodafone account holder. As per our records, the name updated in your Vodafone account [protected] and the e-mail ID from which we have received the below e-mail, is different. Hence, in order to maintain the account???s security, we request you to kindly confirm to us any one of the details mentioned below so that we can process your request at the earliest:
1) Last recharge value
2) Last mode of recharge
3) Validity of your Vodafone account
Assuring you with best of our services and we value your association with us.
Happy to help,
Saurabh Chatterjee
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
-----Original Message-----
From:[akansha.[protected]@yahoo.in]
Sent:Sunday, September 30, 2012 5:48 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Abusive language used by your customer care executive
Dear Sir / Ma'am,
I have call on customer care from my mobile no. [protected] at 17:19 on 30/09/2012. I had some query in my balance deduction but your employee Mr. Kuldeep has used abusive language and hasn't addressed in a proper manner at all. He has told "Abey phone rakh chal", I just want to know is this the way you behave with your customers??
I am very disappointed with all this and I want you to take some strict action against him on an urgent basis. And in case you can't do anything against that person or you don't want to do, then also let me know so that I will go further because I can't tolerate such things.
I also want you to inform me of the action taken by you against him.
Thanks & Regards
CA Akansha Goel
I just wanted to know why balance get deducted by it's own...? Sometimes i get message for On demand joke, luvshr, railway, news and all that, & my Rs 3.00 get deducted. This means i m paying for unwanted service and which i do not want avail. Every times my Rs 3 get wasted and a Very Importent Note: This only happens if i have balance in my account. if the balance is Rs 0.00 or 0.10, then i do not get deduction or get message. I am fed up with all this. I am cheated and just want to know that it will stop or not, otherwise that i can portable my number...!!
Thanks
Abhinav Thakur
[protected]
Email ID:- [protected]@live.com
Thanks
Abhinav Thakur
[protected]
Email ID:- [protected]@live.com
I Topped Up my mobile number by Rs.29.00 which as per the website gives 97 V2V local minutes for 14 days. I saw the information in the website on vodafone and I topped online using my credit card. Then i got the confirmation text message saying it has a validity of 7 days. So I called customer service team on 111 and the first executive said the validity duration has been changed from 14 days to 7 days. When I was asking why this information is not updated on the website and still it says 14 days validity he said he is transferring the call to his senior and routed the call to the main IVR ... so I called again and 2nd agent did the same thing when I asked to speak with his manager ... So that was the worst customer service experience I ever had ... So if you have anything to complain to vodafone by calling the customer service team the agent will not let you do so as you will never get a chance to speak to any person who takes the complaint.
i want to change my idea number to vodafone number when i reched their service center for porting my number and gve him my documents and photo the tolled me that it will take to 7 days to porting but after 12 days when i get no any responei again visit their the employe says that ur documents have been missing go and again with ur documents the u will get this service think when i m going for porting then the r providing like this service when i wil be a parmanent customer then what will happen so bad service
this incident happen in lajpat nager service center
mohd amid khan
[protected]
this incident happen in lajpat nager service center
mohd amid khan
[protected]
i want to change my idea number to vodafone number when i reched their service center for porting my number and gve him my documents and photo the tolled me that it will take to 7 days to porting but after 12 days when i get no any responei again visit their the employe says that ur documents have been missing go and again with ur documents the u will get this service think when i m going for porting then the r providing like this service when i wil be a parmanent customer then what will happen so bad service
this incident happen in lajpat nager service center
mohd amid khan
[protected]
this incident happen in lajpat nager service center
mohd amid khan
[protected]
Hello,
Today I did a online recharge from official vodafone site for 21-days 650 Mb 2G data Internet Pack. It clearly showed the recharge amount is Rs99 I have attached screenshot of it with this mail. When I recharged with it I got local V2V 400min. I am normally a STD caller and this free minutes is of no use for me. My Rs99 is wasted. Money dose not come for free, we have to work hard to earn it. Why should I suffer for Vodafones mistake. When I called vodafone complaint 198 the customer care executive totally denied the fact that it is showing Rs 99 for internet pack, he was constantly telling it is showing Rs 95 for the same, I requested him at least to cancel my recharge so that I can recharge again with Rs 95 but he did not do that. Now I don't know where to go and where to complain when vodafone customer care is not helping me.
Hope my compliant will be listened here.
Regards,
Tapasya Paul
[protected]
Today I did a online recharge from official vodafone site for 21-days 650 Mb 2G data Internet Pack. It clearly showed the recharge amount is Rs99 I have attached screenshot of it with this mail. When I recharged with it I got local V2V 400min. I am normally a STD caller and this free minutes is of no use for me. My Rs99 is wasted. Money dose not come for free, we have to work hard to earn it. Why should I suffer for Vodafones mistake. When I called vodafone complaint 198 the customer care executive totally denied the fact that it is showing Rs 99 for internet pack, he was constantly telling it is showing Rs 95 for the same, I requested him at least to cancel my recharge so that I can recharge again with Rs 95 but he did not do that. Now I don't know where to go and where to complain when vodafone customer care is not helping me.
Hope my compliant will be listened here.
Regards,
Tapasya Paul
[protected]
vodafone is activating unnecessary packs and deducting money at their will despite lodging complaints.This is loot.If some one wants to activate any service then consumer should have option of sending sms instead of activating service packs without taking approval from customer.what is the remedy for this loot.
Satish chandra
Satish chandra
Vodafone India — Worst coverage and not concern about the customers
I have requested my post paid number to prepaid, I have registered the request 10 days before still it was not processed, I am planning to port my 4 Vodafone number to other network., ..., not happy at all...Vodafone — only massages
only massage listdeducting more more for local sms
sir, Today i sent more than 8 sms each time sms i charged 2 Rupees, even iam not pressing also call cutting for smsRepeated Disconnection of Mobile Services
You have wrongly disconnected my mobile numbers because of your inefficiency .3g unlimited Internet pack slowly taken up
My 3g unlimited Internet pack is working slowly please rectify it and reply melost bal 95 rupess and not satfice answer from custmer care
dear sir i have new sim voadfone [protected] . ago three day of new sim...and forth day automatic dedect bal 95 rupeesLot of HIDDEN CHARGES
Dear sir, Last 15 months i used vodafone post paid service. now a days lot of HIDDEN CHARGES LAST 6 MONTHS I WATCHED. I CONFIRMED THE HIDDEN CHARGES. KINDLY REQUESTED TO AVOID HIDDEN CHARGES. THANKS, PRAKASHvalidity related 249 1GB 3G pack 7778909990
Validity for the said plan in *111# is 30 days. So i have activated pack. After activation i got only 28 days validity. I have called complaint no. But refused to write the same.mob no.[protected].Deatials not macth.
Castomar name----DEBASISH MAITY but Company name deatials other name.outgoing calls list
hi sir/madam,my name is prasad. can u please give me the vodafone prepaid outgoing calls list for the month of may,june-2012.
my mobile no:[protected].iam very thankful to u
last one year my email id is not register
i have so may time for teeling vodafone center for navrangpura but not reply to me, i have so may times call and application submit but, not register my email id.OUTGOING HAS BEEN STOPPED (mobile no-7767984004)
I paid all my mobile bills in time but my outgoing has been stopped from last 2 days please remove my problem as much as earlyCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27128
Pending
0
Resolved
9563
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
i would like to inform you my name md. irshad mob no [protected],
i have submitted my docs 3 time, but no any responce i m geeting now a days my all call has been barried.a lot of time i called in customer care but they did not give any positive respone.
However i visited 3 time in vodefone store but they also just spend my time,
kindly request to u solve my problem as soon as possible.really i totally fedup with this services,
Regards,
Irshad
[protected]