[Resolved]  Vodafone — misbehaviour of customer care executive

Vodafone — Customer Care Executive Misbehaviour

This is to complaint against Vodafone Customer Care System who are saying "HAPPY TO HELP YOU" instead of "HAPPY TO HARASS YOU". I have been using VODAFONE No. for last two-three years. I bought a VODAFONE no. for my wife from a dealer and using it with no hassles, but last week i have changed my talk plan from 444 to 299 pay per Seconds plan, during my that call one of customer care executive offered me a new add on Post paid connection, he informed me the benefits of buying one for my wife and surrender the no. she is using, as he gave me very unique and almost similar no. I was excited i told him that you can send your executive on Saturday morning to my place as I have planned to go out for a movie with my family on Friday night (27/11/2009), but he insisted to buy at that time only because of month end concept that i didnt understand but he assured me to send the executive before i leave and will be using my bill as address proof, and demanding the ID proof of my wife and one photo, I told him that i dont have copy he said his executive will get it done himself, i agreed, and positively the guy came to me in time and said he will not waste time in looking for any photocopy shop and requested me to send me the scanned copy by email after coming back, i was satisfied and got the form filled and signed by my wife.

After he leaves Mr.Chetan called me from your verification cell after 20 minutes when i was about to leave, he said he will not activate no. in my wife's name and instead he will do in my name, i was astonished, i just started my reference call from Vodafone care executive, he stopped me inbetween and said "AAP HI BOLTE RAHOGE KE SUNOGE BHI" , i was so annoyed and i said him to take back the sim i dont need any connection then he gave phone to his senior Mr.Chakarwarti he too spoke in same tone but after my shouting he started requesting me not to return sim he will call me next day and I should not spoil my mood (that already was spoiled to extreme), next day they didnt called me the guy came with the free BAG to me and he requested a lot and i gave him my wife's pan card he went to get it photocopied and then again i talked the chetan he said the same i will have to give my PAN CARD,MY PASSPORT and one NOC etc. that was the limit as soon as the guy came with photocopy i gave him the sim and bag and requested him to leave and if my money can be refunded Rs.250/- i paid for the sim, if not that i dont need that as i dont want to have any association with VODAFONE.

Today morning I called up the customer care once again just to enquire about the action taken on my complaint I have to wait for 5 minutes till I am connected to the executive, I have to tell him whole story and in end what he said was: "Sir, our systems are down he will be unable to help me" and hung the phone. This was so humiliating experience to be a VODAFONE customer, my problem is that my no. is so officially circulated as i am using it for 2-3 years , but i am waiting for the service that is likely to be introduced by TRAI that will enable customers to change the service provider retaining the same no., but i have circulated an email to all my friends, colleagues, communities about this incident and I am sure I will be able save a lot of my friends being harassed like me.

I hope they are a very big company and one consumer cant affect their sales and business, but really advise them to please stop wasting money on advertisements and concentrate on your consumers' needs. I would like to end here, as I have already given a lot of my valuable time to useless people and service provider for last four days. Thanks

From:
VIVEK SHARMA
New Delhi

Vodafone — Misbehaviour by the customer care executive and wrong information

Hello Sir,

I am using vodafone postpaid (#[protected]) as my mobile service provider since last 6.5 years. My concern is regarding the wrong information provided by the customer care executive. Being as a usual customer I made a call to Customer Care Executive of vodafone to get the beneficial plans available to access the internet services. Then the communication built by the CCE is, the plan is available in Rs 198 in which we can browse, surf, download and upload the data within the range of 3 GB, and the charges will be applicable based on pro rate (means the charges will be made based on the number of days of plan remain activated). By considering that CCE, I raised a request for activation of the plan approx 2 days before of my billing cycle (i.e. 19th of every month). But in the bill I was charged of worth Rs 198 for only 2 days. Then I discussed to CCE once again with the reference of these charges. Then CCE insisted me to make the payment and said sorry for the wrong information which was earlier provided but the plan was not on the pro rated basis.

After one month the sevice terms changed when the mobile number portability came in the enforcement. The same plan came in pro rated basis, then I agreed to keep it continue with. Then I started facing a problem, that the vodafone is charging me based on the 10 paise per 10Kb of data usage which will be finally adjusted in my final bill. But usually by GPRS usage, my credit limit comes near the expiry very soon and to get the maximum usage of GPRS internet (3GB), the minimum credit limit should be Rs 31457 is desired, which is again very difficult to maintain. But whenever I am discussing with vodafone CCE, either they put the call in IVR or cut the call in between without conclusion.

So please sir you are requested to do something for those people.

Regards
Ravindra Singh