[Resolved] Vodafone — Cheating and threatening calls | |||
Hello Sir, I am Tarun Gupta ([protected]) unfortunate subscriber of fraud and gangster's i.e. Vodafone. I am using there 699 plan plus 99rs - 2GB plan on 2G connection. At present, my outstanding amount for the current month shows around 13000 RS due to my usage of internet. These guyz discount everything at the end of the billing cycle as per them. But for some reason, they have barred my internet as well as out going calls. When i called them to seek clarification they were very rude and asked for a payment of Rs. 8000. I do not understand when my bill at the end of the cycle will not exceed[protected] Rs. then why should make a payment of 8000RS. I send email to all their departments and talk to many people but they use foul language and threatening me to make this payment. How can I make a payment before my billing cycle. For your reference, I have pasted whole my email conversation below. Any quick response will be highly appreciated as I am already humiliated by these people badly and I am scared too... https://www.consumercomplaints.in/new_complaint/ [protected][protected] I am filing a consumer complaint against your vodafone and below mentioned email id. Its too much humiliation now (Earlier, some one call me from [protected]) was taking so roughly and more like a threatening me to make payment and now your customer care guy put me hold on for 20 mins... Arnd 4o'clock when i call on your landline number that time also I was promised that my service will be reactivated. SHAME ON YOU PEOPLE WHO ARE DOING THESE FRAUDLENT ACTIVITES AND LATER ON ABUSING CLIENT. From: Gupta, Tarun (Financial&Risk) Sent: Monday, June 17, 2013 2:25 PM To: [protected]@livingdesign.in Cc: [protected]@livingdesign.in Subject: RE: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS Hi Suresh, Can you check this below email chain. I am facing some issues due to ur system fault and I am unable to make calls. Ph. [protected] Thanks & Regards, [protected][protected][protected][protected][protected] Tarun Gupta Associate Consultant Thomson Reuters tarun.[protected]@thomsonreuters.com thomsonreuters.com Please consider the environment before printing this email - Thank you!! From: Gupta, Tarun (Financial&Risk) Sent: 17 June 2013 13:38 To: 'vodafonecare.[protected]@vodafone.com' Cc: 'vodafonecare.[protected]@gmail.com' Subject: RE: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS CAN ANYONE LOOK INTO THIS OR LET ME THE PROCEDURE TO TRANSFER MY NUMBER TO AIRTEL…. IT SEEMS SO UNPROFESSIONAL . Thanks & Regards, [protected][protected][protected][protected][protected] Tarun Gupta Associate Consultant Thomson Reuters tarun.[protected]@thomsonreuters.com thomsonreuters.com Please consider the environment before printing this email - Thank you!! From: Gupta, Tarun (Financial&Risk) Sent: 17 June 2013 11:52 To: 'vodafonecare.[protected]@vodafone.com' Cc: 'vodafonecare.[protected]@gmail.com' Subject: FW: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS Thanks & Regards, [protected][protected][protected][protected][protected] Tarun Gupta Associate Consultant Thomson Reuters tarun.[protected]@thomsonreuters.com thomsonreuters.com Please consider the environment before printing this email - Thank you!! From: Gupta, Tarun (Financial&Risk) Sent: 17 June 2013 08:13 To: 'vodafonecare.[protected]@gmail.com' Subject: RE: Your Credit Limit -- [protected] (Very Urgent) Hi Guyz, Will any would look into this. It is very urgent and I cannot afford to lose any of my calls. This is weird that using free internet, I have been asked to pay 8000Rs… Anyone can call me @[protected].. It is very urgent… Thanks & Regards, [protected][protected][protected][protected][protected] Tarun Gupta Associate Consultant Thomson Reuters tarun.[protected]@thomsonreuters.com thomsonreuters.com Please consider the environment before printing this email - Thank you!! From: Gupta, Tarun (Financial&Risk) Sent: 16 June 2013 15:53 To: vodafonecare.[protected]@gmail.com Subject: FW: Your Credit Limit -- [protected] (Very Urgent) Importance: High Hi, PLease check the below email that I have received. I do not understand why I have been asked to make a payment of RS 8198 where as I have not even exceeded any limit according to me. According to my plan, i have 2GB internet plan and i have used arnd 1300MB due to which my bill amount reflects over 12000. This is a corporate number and I cannot afford to loose any call. secondly, it will be stupidity to make a payment of 8000+ at this moment since my bill may not even exceed Rs 1500 at the end of the month. Either activate my services and do let me know the procedure to change the subscriber since your Customer care people including supervisor does not know how to talk to the customer. He asked me to make a payment of 8000+ or else i have to wait till my bill get generated. I asked him if he can help out as this does not make sense to make such a payment then he was rude and which is not acceptable. Any quick response will be highly appreciated or else i have to talk to my company to look about this frudulent activity plus i will mail to consumer court if my calls do not get activated by Monday. Tarun From: Usage Intimation (SSC), Vodafone India [[protected]@vodafone.com] Sent: Sunday, June 16, 2013 1:32 PM To: Gupta, Tarun (Financial&Risk) Subject: Your Credit Limit Hello, Thank you for using Vodafone services. We are pleased to provide you with the details regarding your Vodafone number [protected] and various bill payment options available with us. Your Credit limit is Rs. 5000 and your current usage (billed + unbilled) is Rs. 8198 (approx.). We request you to please make an interim payment of Rs. 8198 to enjoy uninterrupted services. To customize your credit limit, please SMS For increasing limit - IL <desired amount> to 111 (toll free) or For decreasing limit - DL <desired amount> to 111 (toll free) You can make your Vodafone payment by any one of the following payment options available with us: Bill payment through our website www.vodafone.in: You can click on the mentioned link, https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONE_details.jsp. · Electronic Clearing System (ECS) - Enroll for Direct Debit on your Credit Card or Bank Account to make direct payments. You will be happy to know that post first successful registration on Direct Debit to Credit card or Bank account your Vodafone credit limit will get enhanced by the following amounts. Ø Direct Debit facility to Credit card = Enhancement on existing Vodafone credit limit by Rs.2000/- Ø Direct Debit facility to Bank account = Enhancement on existing Vodafone credit limit by Rs.1000/- M-Shop- You can call on 53333 (toll free from our Home network) for making credit card payment through the M-Shop facility. Vodafone Store / Vodafone Mini Store- Visit any of our Vodafone Stores closest to your location and make cash or credit card payment through our Self Service Kiosk. Details on our Vodafone Stores are available on the following link, http://www.vodafone.in/pages/vodafone_stores.aspx?cid=kar Cheque - You can drop your cheque at any of our drop box locations. Vodafone encourages its customer to Go-Green & save trees. To contribute towards Go-Green cause SMS ACT <space>GOGREEN to 111 (toll-free) & get your bills only on your e-mail address as updated in our records. We thank you for being a part of the Vodafone family & assure you the best of services at all times. Happy to Help Contact numbers Postpaid : 111 or +91-[protected] Prepaid : 111 For complaints/requests : 198 (toll free) E-mail : vodafonecare.[protected]@vodafone.com Website : www.vodafone.in Was this information helpful? | |||
Dec 7, 2016 Complaint marked as Resolved It was a technical glitch from there end and which was taken care by Nodal department of Vodafone.
They accepted their fault and later, my services were reactivated without any extra payemnt.
Thanks Verified Support Jun 19, 2013 Vodafone India Customer Care's response Hi Tarun, We trust that our Nodal Desk has addressed your concern. Regards, Vodafone Customer Care. | |||
 11 Comments | |||
Comments
Vodafone — Vodafone is cheating people
Vodafone introduces some offers viz., "Earn while You talk" "Earn More" etc., "Hello! We tried to reach for an excellent offer" etc., from time to time.Similarly there were some offers to recharge for Rs.175/- before/by 29th of April'2009 & earn another Rs.185/- talk time to be credited within next 24 hours.
This happened twice to me, that i recharged with the suggested amount, by the suggested date, but i never got those additional credit added to my balance.
It's all just fake. Nothing but fooling the customers.
So Please don't believe in the offers, what vodafone offers.
- - Gopinath,
MG Road, Bangalore
Vodafone — threatening call by Vodafone
After six months of disconnection of Mobile, I received a threating call from Delhi Police Commisioner , that he has an arrest warrant in my name and will come to arrest me at 6pm. He gave me the number of an Advocate. he asked me to call him and try to settle the matter or else he will get the cops in front of my home in the evening. i was petrified and terrified and fainted at the very first thought of it. i think you have to decrease your calling charges my contact no.is [protected].
Vodafone in — VodaFone Cheating People
Hi EveryOneFrom two Days I am Reciving a Flash Message On My Mobile ,With Small Message , Having Two Options Back and Ok
I[censored] Press Back then u r Safe ,
By Mistake I[censored] press Ok , It will Deduct 3 Rs
If i tell the Call Center Executive to Stop Sending , He says Its" NOT POSSIBLE "
But i[censored]r Balance is Low then It Won't Come .
FEW TIMES I[censored] DONT PRESS OK BUTTON ALSO IT WILL DEDUCT
What Should I Do For This ,
"Athough They Reduce the Call Rates the Will Take MONEY IN ANY OF THESE MEANS "
Hi Balakrishna,
We believe that you have been contacted by our Customer care team and hope that your concern regarding deactivation of flash service has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.
Regards,
Vodafone Customer Care.
We believe that you have been contacted by our Customer care team and hope that your concern regarding deactivation of flash service has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.
Regards,
Vodafone Customer Care.
companies like vodafone using unaccepted mode to recover outstanding amount this has happened to my friend and also to me very recently, I get a call who claims calling from Bannergatta, Bangalore police station he said his name is Sidappa who claims himself to be a cop, and then he hands the phone over to Kaushik who is a vodafone executive and it seemed like he called me not to collect the money but just to abuse me, i tried explaining my situation and wanted weeks time to pay but he was not at all ready to listen to me and at the end of the call the exact words he said was "now you dont have to pay this amount this call is recorded we know how to collect it from you" i was a customer for vodafone for more than three years, now that i`ve paid the amount after borrowing money from my parents what about the mental harassment i`ve gone through its not only Bupesh & I have faced this harassment there may be thousands across India, Our government should take strict action against these companies and start penalizing these companies, i[censored] have gone through such embarrassments pls get in touch with me at [protected]@hotmail.com lets have a discussion ans see wat we can do on this
regards
Prajwal
regards
Prajwal
Vodafone — How vodafone is cheating people.
I was a happy Idea subscriber. Until one day i saw an ad of vodafone outside dadar stn. It said on a first RC of 69 our subscriber will get 1p/s , 10p v2v local , 25p v2v mah & goa , 2gb data usage etc. I believed them & ported my no. from idea 2 vodafone. Went immediately to vodafone sion gallery & did a first recharge of 69 on a new sim card vide transaction id MU[protected]. Neither did i get the scheme nor did i get any talktime. They just cheated me & all my money was gone. This is how vodafone people are happy to help themselves with peoples money. I wonder how they can start schemes on their own without written permission from the subscriber. Now i am waiting for 90 days to get over to get out of vodafone. Is TRAI , DOT listening? Within a few hrs of porting i regret my decision. My cell no. is[protected]. I wonder what is the logic of TRAI to make people wait for 90 days to get rid of such cheating service providers? Their voice breaks when i am at the desk & have to go to the window to talk & listen. Whereas with idea the voice clarity was as good as a landline. Can anyone help? my alternate number is[protected].
Yes This was closed.
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Vodafone — Vodafone Cheating People
My cell no is [protected]. Vodafone, previously Hutch in india started giving free missed call information without suscribing. After words they made it as paid facility charging RS.10 per month without taking concern from the customer, and to that they are puting the charges under the subheading as download charges so people may not be position to make it out for what they have charged.Isn,t it a great fraud.By this time for how many customers vodafone has robbed in this way GOD knows better.It is now question to us that how far we can tolerate such so called MNCs.