Vodafone — Rejected MNP to Airtel saying number or range is in contractual obligation

Dear Raj Sanghavi,

Please dont port to Airtel.
We are trying to escape from Airtel.
No offers, high call charges, Bad customer service.
So i request you to port to other providers (Docomo, Uninor, etc)

Thanks,

http://on.fb.me/hh2FfB

AirTel — MNP Rejected - contractual Obligation

Dear sir,

I have below Airtel numbers in my name for which I filed MNP request.

9650960XXX (Postpaid)
9650960XXX (Postpaid)
9650960XXX (Postpaid)
965XXX4363 (Postpaid)
9560XXX550 (Prepaid)


I had large discussions with your team who promised me better Network coverage in my apartment and still failed to provide the same within stipulated time. This MNP request was after Airtel had failed miserably on three occassions of our complaints to fix the issue.
Further, myself and my husband had long conversations with Airtel representative, who called to ensure we did not go away. Finally they accepted the fact, that we had go as they had failed miserably as service providers. But to my shock, they have rejected the request citing Contactual Oblogations as the reason.
This is ridiculous to say the least and harassment is a small word for this.
When TRAI came out with guidelines, it would have been good, if it came out with fine on service providers failing to honor MNP requests.

Need your help to sort it out at the earliest, as it is a very painful to go signal hunting every time we have to receive/make a call.

Thanks
Shweta
[protected]

Dear Mr Rakesh

Following my email to [protected]@airtel.in, on 10/06/2011, I had received a call from Mr Krishna, Regional Manager Gurgaon, on 13/06/2011. He had asked me to give 48 hours to get the issue fixed, by installing a booster at my house.
Nothing has happened since then.
Our several attempts to reach him on his number have also failed - shows the extreme irreposnible behaviour of Airtel employees.
And you would understand that I am not at all amused with this.

Further, its been more than 10 days since 48 hours time was asked and given that still you have not been able to solve the problem, I would request you to process the port out request ASAP.

Thanks
Shweta

Dear Mr Krishna/Mr Rakesh
Apologies for chasing you for this. However we don’t really understand what is your understanding of "issue being resolved"?

Further, last we heard from you was about installing a booster. This idea failed as Airtel broadband is not present at our house.

Further, you had committed to getting the issue sorted by 23-July-2011.
However, still there has been no action from anyone. Our attempts to reach you via phone have been a failure as the call get disconnected at your end.

Finally, I think I have lost all my patience in this regard and would appreciate if you can process my port out request.

I'll be raising a new set of requests today for all 5 numbers and I hope that these are processed at your end.

Thanks
Shweta