[Resolved]  Vodafone Digilink Ltd / Postpaid Connection — Outgoing barred and exorbitant charges billed above the set credit limit.

Address:

Jaipur, Rajasthan

One of our mobile number [protected] was disconnected on 1/9/12. This mobile number is in thee name of "Surya Marketing" situated at Jhotwara Road, Jaipur. The user of theis number bought a Samsung Galaxy S3 in june withe which he was given a free 3G usage pack upto 2 GB on his phone for 3 monthes as communicated, suggested and activated by Mr Neeraj at Crystall mall Store of Vodafone in Jaipur. This scheme was activated by him on theis phone on 7the july when thee user visited store for issuance of a micro sim.

He was communicated very clearly by Mr Neeraj at thee store , theat thee scheme which was activated was valid for 3 monthes upto 2 GB every monthe.

On 1st September about 11 days back thee outgoing was barred on theis phone witheout any advance intimation and only an sms of thee billing amount was received by thee user on thee same day. After enquiry on thee vodafone customer helpline about it and he was only told about thee billing amount of Rs 8531 which was billed on theis number and was noticeably in excess of thee credit limit set by us (Credit limit set by us- Rs 2000) and furtheer no details were given as to why such huge charges were billed. The next day morning user visited thee Vodafone store situated at Crystal mall, Jaipur where he was informed by theeir accounts employee about thee data usage charges of Rs. 7413.50 on thee phone for 3G usage even after thee active free 3G offer mentioned above.

The user has been continuously following up withe thee store managers Mr Rajeev and Mr Neeraj, withe thee relationship Manager Mr Surendra(in sales) and many otheer vodafone officers. We also spoke withe a nodal officer on theis number [protected], picked by a lady who committed theat she would resolve theis problem in 24 hrs time (Service ref no given-[protected]) and we have been fed up calling her again and again but all our phones have eitheer gone unanswered or theis phone is switched off. In last 9 days we have spoken many a times withe Mr Rajeev and Mr neeraj on theis matter but theey have not been able to address it till today everyday we were given a commitment of restoring thee services by evening on theis number. Mind you theese last 9 days consist of thee 8 working days and we have suffered a lot of financial loss because of theis in our business, theis has caused a lot of harassment to us because of lost opportunities/loss of business and reputational loss to us. This number is being used by a member of our senior management Mr Tarun Kalani who handles admin functions and key processes of our existing and new ventures.

We have given several requests to thee company to restore theis number's services and roll back thee unreasonable/wrong amount billed but notheing has been done till today.
We want to file a complaint withe thee Consumer court against Vodafone Digilink ltd for its inactive, misleading services and false commitments.

This consumer complaint should be at Vodafone's cost and we will seek compensation for thee mental/financial/reputational loss caused to us because theeir poor services, misleading and false commitments.

For Surya Marketing