[Resolved] Vodafone / Hutch — Top up not given after payment is done | |
On Oct 6, I did a top up for Rs. 249 to my Hutch pre-paid card but it not get the talk time. when the customer service number was called, they gave the following reasons - 1) some problem with your bank (it was through internet banking) 2) our systems are down 3) you have to go to the store to get this sorted (I can't move out of the house. am pregnant) 4) money will be credited back to you in 2 days 5) money will be credited back to you in 7 days 6) some problem with your bank But I have not got the money back nor the top up and on top of it I have to listen to the stupid customer service team who are paid for doing nothing. they are rude to the customer and there is no way of registering our complaints though vodofone website says that we willhave to get our complaint number - http://www.vodafone.in/ExistingUsers/HelpSupport/Pages/support.aspx?location=Chennai they argued with me saying that this is not a complaint at all after taking my money from the bank. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 48 Comments | |
Comments
i agree with him becoz if he become pm. i m sure that india will be developed country.
Reply
Vodafone/Hutch — Recharge not done
I recharged my vodaphone for Rs 350 through ICICI bank. BUt it is not done yet.The details of transaction are as follows:
Payment details for Payment Id [protected]
Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051
Customer Reference :[protected]
Payment Information
Payment Amount : INR 350.00
Date of Payment :[protected]
Debit Account :[protected]
Payment Status : Success
Other Details
Payment Remarks : 0213
It is quite nature that all the customers expectations are fulfilled at all times. But the response is in acceptable way they will convince it. When the problem put fourth, the authority better know how to solve it.
Mr. Selva of Prepaid Sales manager who better understand the company and customer solves the problem at once. The Attitude of Decision making in few minutes and solving the problems of Dealers/Customers within short span is excellent.
I came across with many instances and solved many problems of customer at out end when I was a Prepaid dealer (Pallavaram, Mobile Communications) Coordinated by Mr.Selva Sir.
All issues can be shorted out if the way out are clear.
Better luck., ,
Mr. Selva of Prepaid Sales manager who better understand the company and customer solves the problem at once. The Attitude of Decision making in few minutes and solving the problems of Dealers/Customers within short span is excellent.
I came across with many instances and solved many problems of customer at out end when I was a Prepaid dealer (Pallavaram, Mobile Communications) Coordinated by Mr.Selva Sir.
All issues can be shorted out if the way out are clear.
Better luck., ,
i dint get my booster 52 but i paid to retailer
i dint get my booster 52 but i paid to retailer
i lost my phone n sim card in a hotel
hello... i m nikhil koli, i took a new sim card today... but i wanted to use it in iphone... so i took new sim card gave all documents everything.. after that i asked that deler wer should i get micro sim so he said i ll cut n give, he said i ve one man who cuts sim for iphone... and to do that job he waisted to sim and asked for 100 rupees... i said k... but wen i went again to that shop he.. dint did that job neately... he damaged that sim also... and i also tried to give shape to that sim... but i gurantee i did better dn him... and wen i told ki i want new sim he said i ll not give he was asking for money... i ignord t give money... i said u ve damaged that simm, , , .. wen i said i ll complain against u.. he said not ll happen to me... by doing complain. i said k... his name is JAIDEV gallery frm URAN DIST-RAIGAD 400702 NEAR STATE BANK OF INDIA...
i hope that u ll do needful as fast as possible..
thanking you.
nikhil koli
i hope that u ll do needful as fast as possible..
thanking you.
nikhil koli
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