Vodafone / Hutch — Top up not given after payment is done

 
49 Reviews
India
 Sumeetha.V
On Oct 6, I did a top up for Rs. 249 to my Hutch pre-paid card but it not get the talk time.

when the customer service number was called, they gave the following reasons -

1) some problem with your bank (it was through internet banking)
2) our systems are down
3) you have to go to the store to get this sorted (I can't move out of the house. am pregnant)
4) money will be credited back to you in 2 days
5) money will be credited back to you in 7 days
6) some problem with your bank

But I have not got the money back nor the top up and on top of it I have to listen to the stupid customer service team who are paid for doing nothing. they are rude to the customer and there is no way of registering our complaints though vodofone website says that we willhave to get our complaint number - http://www.vodafone.in/ExistingUsers/HelpSupport/Pages/support.aspx?location=Che...

they argued with me saying that this is not a complaint at all after taking my money from the bank.
Complaint comments  48 Comments     Updated: Share0Tweet0

Comments

i want 2 know how 58 seconds = 1 min. wen i make call for 59 sec. amt. is deducted for 2 min. wat d hell is this? if it is directed by TRAI kindly mail me a soft copy.
Respected sir/madam,
With the instructions from my legal advisor, am registering this complaint of mine through this mail.
I have purchased a vodofone magic box on 4th of November 2007. It had the following items packed in it –
1.Vodofone 125 B/W phone (IMEI: [protected])
2.Vodofone prepaid card ( mob. no. [protected])
3.6 Bonus cards
4.Instructions for using the handset and sim card.
I activated the card on the same day (04.11.2007) and as soon as I activated it, all of the offers got activated automatically as per given on the bonus cards. It is said in that, that, there is free activation of dialer tone for the first month, but I was charged Rs. 30 on 5th of November. As soon as I got the message for it, I registered a complaint on that day (05.11.2007). I was told that it’s by mistake I was charged and the amount will be credited back to my account within 48 working hours. But sadly till today (05.12.2007) it was not refunded and I have registered more than ten complaints and I have the proof for all. My last complaint number was 73441156. Whenever I contact your customer care, am not getting any positive response. Every time I could hear them say that system updating or will forward my request or will register as a new complaint. But till now I have not got my amount back.
Since it has been more than 31 days that I have registered my first complaint am sending you this mail. I would be satisfied if I could get my problem solved or at least a positive reply, stating the time within which my problem will be solved, in the next 48 working hours. If this mail of mine is not getting any response from you, then am sorry to say that I will be forced to move legally to the consumer forum and register a complaint with TRAI as well. Hope you wont be giving me that much of difficulties. Hope to get my problem solved at that earliest.
Thanking you.

yours truly,
Dr. M.Sivasubramanian B.D.S., D.D.M.(A.M.), F.R.H.S
Chennai
14.12.07

Sir,
Sub: Vodofone 10 paise scheme - reg.
Ref: My Vodofone No. [protected]

Just now you called me regarding Rs.45/- plan which helps to talk Vodofone to Vodofone in just 10 paise scheme. I don't want that scheme. Kindly don't put me in that scheme.
Thanking you,

Shanthi sadhu.
Hai,

My mobile no.:[protected]. I purchased a bonus card serial no. 42279698 for Rs.30 mentioning that free 100 minutes / day for v to v. I registered the same and got the confirmation message that I am having the facility. After that I called another v no. and to my surprise I was charged for that call.

Customer service gives a bull answer that it will be activated after 1 hour of the confirmation message. WILL ANY ONE AGREE THAT AFTER THE CONF. MSG IT WILL TAKE ONE HOUR.

THE ATTITUDE OF VODAFONE IS ROUGH. THIER POLICY : WE ARE LIKE THIS. IF YOU WANT VODAFONE USE IT. IF YOU DO NOT LIKE IT SWITCH OVER TO OTHERS.
sir already i had gave lot of complaints about frequent cross talk while in roaming but there is no any responce from your network.youplease reply will you able to recovere or not else i need to prefer another network
Dear Sir/Madam,

Sub : ICICI Lombard Fraud Company
Hi, I got a health policy through online from ICICI Lombard. Policy name is Family Protect Premium. Policy no is: Policy no: 4034/FPP/02995222/00/000.
This policy is Rs. 3 Lakh for 2 years. Its amount is Rs. 6732. But in ICICI Lombard website for this policy is Rs. 5500. The amount difference is Rs. 1200 approx. I got cheated from ICICI Lombard RS. 1200. Regarding this issue i have forwarded various complain but I couldn't get response.
Also you can see health policy price chart in Lombard website http://www.icicilombard.com/app/ilom-en/Personalproducts/Health.aspx . No one can help about this policy. Also this policy doenot mention in Lombard website. I can give you various details of costumer, who cheated with ICICI Lombard

Another one serious query that when i got regarding purchase of health policy. She gave me all wrong information like: 1) your policy will be Rs. 6 lakhs for 2years 2) when you will be in hospital you will get extra Rs. 1000 per day. 3) You will tax benefit Rs. 3 lakh. Etc...
Please give me suggestion regarding above complain. I will take hardly action to ICICI Lombard Company. I have all clues to lost market value of ICICI Lombard.

Thanks & Regards,

Mukesh Kumar
Mob: [protected]
hi sir
i am unable to call any STD land line numbers
my no is [protected] problem since 31st december
Dear sir

plz send my bill on my email id mobile no.[protected]
Dear sir

plz send my bill on my email id mobile no.[protected]
hello
two days before i bought a new vodofone sim,still now is not activated....so plz check and activated soon....

mobile no :[protected]

Hutch — Recharged but my account is not updated

Dear Sir/Madam,
My Number is [protected] yesterday itself my validity got over today i recharged of Rs.102/- for one year validity and also paid for 10paise Scheme. but till now my account has not been recharged. kindly recharge my account and take immediate action to validate my account.

VODAFONE(HUTCH) — RECHARGE

I WAS HAVING MY BALANCE -2.40, AND AS THERE WAS NEW SCHEME INTRODUCED SO I DECIDED TO TAKE FORWARD THAT SCHEME.
I DECIDED TO TAKE THE NEW SCHEME OF RS 53, AND REST 50 TOP UP, BUT I GOT THE SCHEME MSG AND THAT SCHEME WAS ACTIVATED BUT I DID NOT GET MY BALANCE OF RS 50...
THERE IS NON USE OF HAVING A BALANCE RATHER THAN HAVING A SCHEME...
I HAD CALLED TO 111 AND THERE WAS ONE GUY WHO PICKED UP THE CALL AND TOLD ME TO HOLD THE CALL BUT AFTER WAITING FOR 15 MIN HE DID NOT REPLIED AND HE DISCONNECTED AND AFTER THAT WEN I TRIED A LOT TO TALK WID CARE CENTER BUT NO ONE WAS PICKING UP THE CALL...
I DON'T KNOW WHAT THE HELL IS GOING WID VODAPHONE AND I M REALLY NOT SATISFIED WID THIS SERVICE ...

Vodafone / Hutch — harresment against paid bill

dear,
Today i am getting a lot of trouble with vodafone agents. they made a couple of time of calls in regard to my paid bill for my cell [protected].My last bill was 1100/= only before generating bill & i deposited 950/= at two times before generating bill. But after some time my connection was out of service & i gotten information that my billing amount is not updated till today. it past over 3 months & agents are harresing my wife thai i've court case in Patila house.
Plz, give me convinent way to solve this problem oterwise i will call to consumer forum in my favor.
R.sharma
my mobile is lost. my nbr is [protected]. Request you to disconnect my nbr at the earliest.
respected vodafone crew as im facing a lot of network probleem i couldn recieve many call due to network problem but only hutch calls wil come even if there is no proper network please atleast if some network is there i can manage
Dear sir/madam,
I am Manu.S having the vodofone connection with number [protected]. I would like to say that my number is in roaming at present and i am frequently getting the calls and messages from the customer care which are disturbing me. so i request you to please stop it further for which i will be thankfull to you

Regards

Manu

Vodafone / Hutch — Loss of the Sim

Dear Madam/Sir,

This is to inform you that, I Arsi Mehrishi, had a postpaid connection on my name, no. [protected].I recently lost my mobile.Though, I tried to search for my mobile, but could not find it anywhere.So, I request you to kindly bar all the Services to this no. asap.
I will be highly oblige to you.

Thanking You,
Arsi Mehrishi.
vodofone bill
ion
Hi,

The Customer Care people are not giving good response for the query.They are giving some other answer although they don't know about it.We believe them and we are becoming fools.If they don't know about the query the customer is asking they should ask the customer to wait for some time and should reply with a suitable one.For example if you are asking about a new recharge for your sim he will respond fastly about that and answer fastly whatever he know.He would not ask any of his colleagues.I am not saying all the customer care people are like this but majority of the people are like this only so please change the attitude of them and try to help you customers.


Regards,
suresh.

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    Vodafone / Hutch - Top up not given after payment is done