[Resolved] Vodafone — Inflated bills, Poor service, Bad behavior and Pathetic response
My Name is Zakir Hussain and using two Vodafone mobile connections. On my cell # [protected], I was using Rs 98/- 2G Rs. 98/- Internet plan. In the month of July I was having issues with the internet related setting and was not able to use internet properly. Approached Vodafone's helpdesk on July 14,2013 and the experience with the representative was horrible. Ref# SR[protected]. Problem was not resolved. On July 16, called again the help desk and this time representative surpassed the first one and his behaviour was non cooperative and didn't got resolution to the problem which I was facing. In anger I asked to that guy to deactivate my internet plan and he readily put the request.
On July 18, 2013 post coming to know that my internet plan request for de-activation is under process, I asked to rep on 198 help desk to reinitiate or re activate 2g Rs 98 plan on my cell. Same time as requested by the representative sent an request on Corporatecare.[protected]@vodafone.com stating that re initiate or re activate RS 98 2 G internet plan on my cell # [protected].
However that request was not processed and now I am getting calls to pay my inflated bill of Rs. 6476.05/- for the month of July'13 and unbilled amount of Rs 1240 for the month of Aug'13.
Approached Vodafone through customer care mailbox and they guys are also trying to justify the billed amount instead of getting that bill corrected and not answering that why my request sent on July 18 was not processed.
I am not getting support from Vodafone reps and they are not providing me any details about their seniors so that I can approach them and get that fixed.
Complaint marked as Resolved 2016-12-05 16:43:19
Verified SupportVodafone India Customer Care's response Mar 12, 2012
Thanks for speaking with us, trust we were able to address the matter. Please email us at vodafonecare.[protected]@vodafone.com for further assistance, we'd be glad to help.
Vodafone Customer Care, Uttar Pradesh (West) & Uttaranchal
Verified SupportVodafone India Customer Care's response Aug 14, 2013
We have received an email from your registered email Id on 13/8/13 regarding your concern with the data charges and activation of Rs.98 pack. We have replied to the same. Kindly check.
Vodafone Customer Care.
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