[Resolved]  Vodafone — internet bill

Address:

Mumbai City, Maharashtra

Till today i havent received the refund i have written the email to Sharad makhija of vodafone for this issue ; but he has also not solved the query.
i have been sending the emial to both the id's

((Sharad Makhija (MUM))) Sharad.[protected]@vodafone.com; corporate.[protected]@vodafone.com

Hi Sharad,

I don’t want answer from your team; I want you to look into this issue personally on higher priority and want to know when will I get rs 408.80 back.
I want an answer from you regarding this issue Today itself; that when I will get my money back. It’s now more than 8 months now, still I have not got the answer.
I don’t know why the different peoples are answering differently. I received the email from Muzaffar Shaikh. With subject line VAS [protected], [protected] [REF:[protected]].Please refer the attached mail sent by him.
I don’t about the below line he mentioned in the attached mail. I want to know when did I got credit for 3 months.
Further, we would like to inform you that, as per the request no: [protected], we regret to inform you that, we are unable to pass the credit for your account as we already gave you credit for 3month only we can give.
Please Don’t remove any email id from the mail.
Please revert back asap and call me on [protected]/[protected] for any clarifications

Thanks & Regards,
Sitaram Kandrup
Software Engineer
...................................................................................⇄

Office Tel: +[protected] Ext 3509 | sitaram.[protected]@igate.com | wwww.igate.com
[protected][protected][protected][protected]

From: Sitaram Kandrup
Sent: Monday, May 07, 2012 4:31 PM
To: 'Sharad Makhija (MUM)'
Cc: 'kandrup.[protected]@gmail.com'; '[protected]@yahoo.co.in'; '[protected]@yahoo.com'; corporate.[protected]@vodafone.com
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sharad,

Till Now I haven’t received any reply on the below case.
Today I received a sms that the bill has been generated and the bill amount is 148.43.
I was not expecting any amount in this bill; instead of that I was expecting the amount to be adjusted in this bill.

Please find the below statement present in the chain of mail; still this is not yet resolved.
I should have got the waived of 402.74; instead of that you people have just gave the waiver of 94.54 in Previous month bill.
When will the rest amount be credited on my account that is 308.2 for Rental_MI_VOL_375_30D_3G charges and 100.60 for Iphone internet usage charges.
I want total amount of rs 408.80 to be refunded ASAP

Please revert back asap and call me on [protected]/[protected] for any clarifications.

Thanks & Regards,

Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]
Mob: [protected] | Email: sitaram.[protected]@igatepatni.com
[protected][protected][protected][protected]

From: Sharad Makhija (MUM) [mailto:Sharad.[protected]@vodafone.com]
Sent: Friday, May 04, 2012 3:46 PM
To: Sitaram Kandrup
Cc: 'kandrup.[protected]@gmail.com'; '[protected]@yahoo.co.in'; '[protected]@yahoo.com'
Subject: Re: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sitaram,

I have taken this up with concerned team and you shall get an update on your concerns in 2 working days.

Regards
Sharad

From: Sitaram Kandrup [mailto:sitaram.[protected]@igatepatni.com]
Sent: Friday, May 04, 2012 03:29 PM
To: Sitaram Kandrup <sitaram.[protected]@igatepatni.com>; Corporate Assist (MUM-NE); Sharad Makhija (MUM)
Cc: kandrup.[protected]@gmail.com <kandrup.[protected]@gmail.com>; [protected]@yahoo.co.in <[protected]@yahoo.co.in>; [protected]@yahoo.com <[protected]@yahoo.com>
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sharad,

Till Today I have not received the response on the below query from you or your team.
Thanks & Regards,
Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]
Mob: [protected] | Email: sitaram.[protected]@igatepatni.com
[protected][protected][protected][protected]

From: Sitaram Kandrup
Sent: Friday, April 27, 2012 2:24 PM
To: corporate.[protected]@vodafone.com; sharad.[protected]@vodafone.com
Cc: kandrup.[protected]@gmail.com; [protected]@yahoo.co.in; [protected]@yahoo.com; Sitaram Kandrup
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]
Importance: High

Hi Sharad,

I have expected atleast you to look into this issue on high priority basis and resolve this issue; since this is not the first time I am writing the email to you.
You people are not taking anything seriously.
Hi Sharad, Shahajahan , Akbar ,
Till Today I haven’t received any reply on the below mail.
I[censored] people are not answering this email by this weekend; then I am left with no option then to change the service provider.
Sorry to say this, but this is the worst service I got from you people and I will be lodging the complaint against you people.
This might be the last mail to you people regarding the issue created by you.
Please revert back asap or call me on [protected]/[protected].

Sitaram Kandrup
Software Engineer

[protected][protected][protected][protected]

Mob: [protected] | Email: sitaram.[protected]@igatepatni.com
[protected][protected][protected][protected]

From: Sitaram Kandrup
Sent: Tuesday, April 17, 2012 1:54 PM
To: corporate.[protected]@vodafone.com; sharad.[protected]@vodafone.com
Cc: kandrup.[protected]@gmail.com; [protected]@yahoo.co.in; [protected]@yahoo.com; Sitaram Kandrup
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sharad, Shahajahan , Akbar ,

Till Today I haven’t received any reply on the below mail.
Please revert back asap.

Thanks & Regards,
Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]
Mob: [protected] | Email: sitaram.[protected]@igatepatni.com

From: Sitaram Kandrup
Sent: Tuesday, April 10, 2012 5:08 PM
To: corporate.[protected]@vodafone.com; sharad.[protected]@vodafone.com
Cc: kandrup.[protected]@gmail.com; [protected]@yahoo.co.in; [protected]@yahoo.com; Sitaram Kandrup
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]
Importance: High

Hi Sharad, Shahajahan , Akbar ,
Please find attached bill that shows the waiver of rs 170 and 94.54 as stated in your email.

RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Please refer both the emails with the references mentioned in the subject line.
Thanks for the work done ; but again in this month again rs 100.60 was charged as Iphone internet usage charges; Please refer your below mail that states that all the GPRS services are deactivated on my account. I don’t know, if each and every thing is deactivated how can again the charges are sent in the bill by you people.
That means now again I have to do the follow up with you people to get the rs 100.60 waived off; this is the only work left for me to do follow ups and the queries resolved.
================================================================================...⇄

Please find the email with subject line as VAS [protected], [protected] [REF:[protected]] from Akbar Sayyed
For your reference please note request number: [protected] for 3G rental.

Dear Mr. Kandrup,
Thank you for your email dated 05/03/12 regarding bill clarification for Vodafone connection [protected] / [protected].
As per our telephonic conversation, we would like to inform you that, the Credit of Rs. 402.74/- for Vodafone connect [protected] has been addjusted for Rental_MI_VOL_375_30D_3G charges, this credit along with applicable service tax. It will reflect in your next bill on 2 or 3 page under Misc credits / charges.
For your reference please note request number: [protected]
I should have got the waived of 402.74; instead of that you people have just gave the waiver of 94.54 in this month bill.
When will the rest amount be credited on my account that is 308.2 for Rental_MI_VOL_375_30D_3G charges and 100.60 for Iphone internet usage charges.

Please answer me on this.

Please look into this and revert back asap.

Thanks & Regards,
Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]

Mob: [protected] | Email: sitaram.[protected]@igatepatni.com

Sent: 08-Feb-2012 10:54:19
To: corporate.[protected]@vodafone.com
Cc: sitaram.[protected]@igatepatni.com; kandrup.[protected]@gmail.com; [protected]@yahoo.co.in
Subject: VAS [protected], [protected]

Hi,
This is not the first Time happening with my card; I don't now why always you people are activating services on my numbers; each time I have to call customer care and do the follow up various times. There is Very Huge loss of my time and money just to get the refund of the money which I had paid in excess.
Each time I call I am charged 50paise per 3 minute; I have to call for the follow up of the refund of the money that too because of the you people.

What am I getting from Vodafone is Just Waste of my Time and Money and Mentally Harassment nothing else.
From Next time onwards if this type of mishaps happens then I have to take decision to convert the no. to other service from Vodafone.

Below were the Services activated on My no.s and the charges are added in the bill.

I talked with the Customer Care Dhawal and the request no. for the same are mentioned below.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. [protected]
2) Vodafone Connect ==> Request No. [protected]
3) Vodafone Refund ==> Request No. [protected]

I want my money Refund ASAP.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. ==> Right Now I don't remember.

I have also not got the answer for REF:[protected]; in this in October I was charged for the bill of 3G and in month of January there was no details about the bill adjustments and the amount of the bill for that cycle. How much was the discount and how much was the exact bill. In January I was expecting Negative Bill, since I had already paid 375+ service taxes extra. But still I received a bill of rs 66. I don't know; how this can happen. I want a details explanation on this.
I want the refund of the money as soon as possible.
Please look into this on Urgent basis.

Thanks,
Sitaram Kandrup
[protected]





================================================================================...⇄

Below is the mail Sent: 08-Feb-2012 10:54:19 To: corporate.[protected]@vodafone.com and after various days i received a mail from customer care, below is the answer received on Sat 3/24/2012 2:10 PM.

Dear Mr. Kandrup,

Thank you for your e-mail dated 21/03/2012, regarding services for Vodafone mobile number [protected] And [protected].

We sincerely regret the inconvenience caused to you.

With regards to your concern, we would like to inform you that, we have forwarded your request for waiver of Rs. 170 towards the Iphone usage charges used after the 7th Feb.

The same will reflect in the upcoming bill with the applicable tax on page 2/3 under the column ?Misc Credit/Charges?.

Further, we confirm that all GPRS services are deactive on your account.

Further, there are no charges charged on [protected].

In case you need further help, do call or email us. We will do our best to help you.


Happy To Help,

Shahajahan Pathan.

Vodafone Corporate Relations

Vodafone Care
Contact numbers
For Complaints / Requests: 198 (toll free)
Fax number : +[protected]
Vodafone Care: 111 or +91-[protected](toll free from home circle)
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
[protected]-------






Hi,
This is not the first Time happening with my card; I don't now why always you people are activating services on my numbers; each time I have to call customer care and do the follow up various times. There is Very Huge loss of my time and money just to get the refund of the money which I had paid in excess.
Each time I call I am charged 50paise per 3 minute; I have to call for the follow up of the refund of the money that too because of the you people.

What am I getting from Vodafone is Just Waste of my Time and Money and Mentally Harassment nothing else.
From Next time onwards if this type of mishaps happens then I have to take decision to convert the no. to other service from Vodafone.

Below were the Services activated on My no.s and the charges are added in the bill.

I talked with the Customer Care Dhawal and the request no. for the same are mentioned below.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. [protected]
2) Vodafone Connect ==> Request No. [protected]
3) Vodafone Refund ==> Request No. [protected]

I want my money Refund ASAP.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. ==> Right Now I don't remember.

I have also not got the answer for REF:[protected]; in this in October I was charged for the bill of 3G and in month of January there was no details about the bill adjustments and the amount of the bill for that cycle. How much was the discount and how much was the exact bill. In January I was expecting Negative Bill, since I had already paid 375+ service taxes extra. But still I received a bill of rs 66. I don't know; how this can happen. I want a details explanation on this.
I want the refund of the money as soon as possible.
Please look into this on Urgent basis.

Thanks,
Sitaram Kandrup
[protected]