[Resolved]  Vodafone — postpaid to prepaid

Hello sir,

I am Parveen kumar & i am using this no. ([protected]) from last one year in postpaid. But now i want to migrate this no.([protected]) from postpaid to prepaid due to some reasons. So many times i have given the request at your customer care (111) & your stores. But they gives me other postpaid plans. But now i am not intersted in postpaid. So kindly do the needfull . I will very thankful to you.



Regards
Parveen kumar
mob. no. [protected]

I am praveen kumar from punjab and i am using vodafone no.([protected]) from last one year in postpaid, but now i want to migrate this no.([protected]) from postpaid to prepaid due to some reasons.so many times i have given the request at custmer care(111) and nearest vodafone stores. But nobody help me and they said only its not possible, they gives me other postpaid plans.but now i am not interested in postpaid.can u help me.
Thank you

regards: praveen kumar

Mob.no.[protected]

i want to change my Vodafone plan postpaid to prepaid
please do the needful.

i am having vodafone postpaid connection & i want convert it to the prepaid.
But in Karnataka it is not possible. But in Maharashtra Vodafone, its possible.
Please do our convinience...

Thanking you..

change of plan postpaid to prepaid
Dear Sir / Madam,

I have taken vodafone postpaid connection two month back. Vodafone people are cheating to the customers. Before taking postpaid connection they said that whenever you want change plan PREPAID TO POSTPAID, POSTPAID TO PREPAID you can change it. Now i went to vodafone center, and call to customercare office they said that ITS NOT POSSIBLE to change POSTPAID TO PREPAID... They are saying PREPAID TO POSTPAID is possible.
Why can not convert postpaid to pre-paid, when they can do pre-paid to postpaid. IS it Trai rule ?
If not then Why are not doing, Simple they are cheating,
I have been using vodafone for past three years, SO now i can not change my number.




Please do me favour.

Thanks & Regards,
Devendra Kuamr Yadav
my mobile no : [protected]
Hyderabad, Andhra Pradesh,
INDIA.

hi
With reference to my mobile number [protected] provided by vodafone rajasthan.
i want my no. in migration in post to prepaid but retaintion excutive say to me you can parmant disconat
this no. we can not migrat this no. in prepaid.pls sugest what i can do
Alt. no. [protected]

Dear Sir,

My Self Vivek. I have migrated my vodafone prepaid to postpaid before year ago. That time vodafone charged me 500 Rs. as a Security Money and vodafone executive told me that this money is refundable after six month any time. Now i want to migrate my number in prpaid again. but vodafone's executive are telling me that they cant refund me my security money before 24 month.

Dear Seema,

Please also refer to my previous mail also and telecon between us regarding your vodafone gallery service.

To the extension of my previous mail and as suggested by you I visited Vodafone Gallery for the 3rd time to convert post paid to prepaid after my billing cycle. Ms. Disha and Mr. Huzaifa processed my all docs and told me to pay my outstanding with Rs. 29.00 (Sim card Chg) and Rs. 29.00 (Life Long Validity) and they told after 3 hours it will get activated. You also said the same that it will take only 3 hrs to start the phone.

Again after 5 hours when I replaced the sim card It showed the message “SIM CARD REGISTRATION FAILED” and I spoke to [protected] to Ms. Reshma and Mr. Tahid. They told again you have to visit VODAFONE GALLERY as they may have forget to process your request.
Again to my great surprise I visited VODAFONE GALLERY Nr. CITI CENTRE MALL for the 4th time and then they done some thing in their inside office and told me to restart the mobile and it showed “VODAFONE IN” . But again they told it will take more 30 mins to process and afterwards it will start.
After 1 hour again I tried in vain and called on [protected] and he said it will get activated in 24 hours and this is the minimum time it takes for the activation.
Kindly guide me now what should I do as I am helpless for choosing VODAFONE. I have devoted lot of my time and harassment by your guys just to convert my post to pre. PLEASE DON’T CALL ME TO SAY SORRY FOR ALL THE MATTER AND I AM EXPECTING SOME ACTION AGAINST THE CARELESSNESS OF YOUR CITICENTRE, GOREGOAN WEST VODAFONE GALLERY.
LETS SEE HOW MUCH TIME ITS TAKE TO AGAIN START MY MOBILE. KINDLY WAITING FOR YOUR REPLY.

REGARDS,
URVESH CHHEDA
[protected]
[protected]




Dear Sir,

I am a vodafone post paid customer and my mobile no. is [protected]. This complaint is regards to the communication gap with the staff of Vodafone gallery.

I want to convert my post paid connection to prepaid connection and I visited vodafone gallery at Mulund on 13.11.2010 and taken and token no and spoke to Mr. Daives over there. He gave me many options for keeping continuing my post paid connection and then finally when I told him that I want to go for pre paid connection and that is for final. He said Ok and asked for all the documents. I had Pan card, electricity bill and ration card. He told electricity bill is not acceptable as my name is not mentioned on it and it is on my mother's name and same ration card also will not be accepted as according to him it is discontinued by govt. policy. He said bring all the doc on next day and will be done immediately.

Again I visited on 15.11.2010 with all the docs required as per the instruction of Daives, but unfortunately I gone to VODAFONE - Goregoan (East), near Citi Centre. Again with same procedure I took token no. and after a waiting of 20-25 mins my number came and I had the same conversation with Mr. Mohsin. First only I told him that i have visited mulund gallery and now i just want to submit my docs and convert my connection to prepaid one. He checked all docs and said ok all docs are OK and thereafter he told that your billing CYCLE is of 18.11.2010 and you bill is not generated so can not do the procedure at this moment and you will have to come on 18.11.2010.


If this was the procedure than Daives from mulund must have told me the same and not have asked to come the very next day. again I told to Mohsin that you procedure my docs and I am ready to pay as per unbilled amount and when my bill generated convert my access amount to my prepaid account.. for that he said this all things are not possible and he told that you will have to visit on 18.11.2010 only.

This is a lot of harassment getting created to customers. Now i dont have any option and I have to visit on 18.11.2010. But i think management should look in to this matter seriously and let me know the exact procedure and why this communication gap arisen from you 2 galleries.

Kindly awaiting for your reply.

Regards,

Urvesh Chheda
[protected]
[protected]

VODAFONE Useless Customer Care Services

Useless customer care

I am one of the customer of "Vodafone" suffering from the worse services just because o[censored]seless "Customer Care Services.

My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in UIT Circle, Udaipur, no one is sincere here in working.

I went to Customer Care Centre at UIT Circle, Udaipur, on 1st December 2010 at 1.00pm and registered the complaint. I just want to convert my postpaid number into prepaid. He provided me the SIM Card & told me by today evening your services started.

Again on 2nd Dec. 2010 I called up one executive he told me again dear by today evening your services started. Because it can take 24 to 48 Hrs. I agreed with him but again I visit UIT Circle Vodafone store on 3rd Dec. 2010 (Today) at 2:00 PM...The customer care executive told me by today evening or today night your services will be started. This is ridiculous...

This is the professional way of a Vodafone Customer Care Centre Executive at UIT Circle Udaipur. I dont want to mention name but its ridiculous .That incident gave me a bad impression about the Vodafone Customer Care Centre.

1) I want to know the purpose of Vodafone Customer Care Centre’s kept across the country. Is it to fool the Customers and to collect revenue for the company only?

2) Why Vodafone Customer Care Department which is having an international Brand image doesn’t train the Customer Care Centre Executives how to behave with the customers?

3) The time is precious for all and why they are delaying unnecessarily? They can collect all the queries/complaints and call and inform the messages/solutions on our complaints if not able to process/reply at that moment.

Thanks

By Unsatisfied Vodafone Customer,

I am using Vodafone services from more than 5 years, Initially i had my number as prepaid and changed to postpaid by visiting the vodafone store at Jayanagar 3rd block.

After visiting the shop they converted from prepaid to postpaid within in two hours by providing new sim at the store, this conversion happend 4 years ago.

Now, on tuesday 07122010 applied for postpaid to prepaid, after accepting the application they are saying it will take 7 days to convert, mean time they have disconnected outgoing and incoming calls.

I have my number with many contacts who are trying to reach me, and vodafone has disconnected the current sim even before delivering the new sim?

Please suggest

Vodafone is intentionally delaying my request to convert my postpaid number to prepaid

Following are the sequence of Events

15th December 2010  submission of documents along with NOC from Matrix. The objective was to convert my number from Postpaid to prepaid. It was promised to me that the number would be converted to Vodafone by 18th and then you have to submit documents again . Finally your number would be converted maximum by 21st December 2010

19th December 2010 Vodafone customer care told me that that your enquiry is negative as your house was locked on 18th December 2010 Even though my house was opened on that day. They have booked for reenquiry

24th December 2010 Reenquiry was done on 24th December and the person promised me that the number would be converted to vodafone by 27th December (Monday)

26th December Vodafone customer care has no information regarding my number and told me to visit Vodafone store where i have submit my documents

27th December Visit the Vodafone store in okhla(Delhi) and Deepak has promised me that he will get back to me by Evening . I shall not be paying any further bills and no bill will come to my house as discussed


Regards

Harpreet Singh Dhir

[protected]

I am a Vodafone customer for almost last 5 years .
Due to some reasons , i wanted to get my postpaid connection converted to prepaid connection .
I went to Vodafone Store in Indirapuram,Ghaziabad to request for the same .
My Token Number was 83 & the name of the executive was Shruti .
She asked the reason for converting & and discussed it with her .
But after discussion , she said that it cannot be done as they don't have the sequence ( strange , not able to understand what it meant ) & asked me to try next week.
I requested her to atleast acknowledge my request and provide me some request or reference number , But she did'nt & said to call/mail to Vodafone.
I called at 111 and they said that it can done easily in 24 hrs, if i submit the request & required docs at Vodafone store .

In Short ...for my Simple request they are making me go round & round
Please advise how can i get it done ...email id - [protected]@gmail.com

Vodafone Post Paid — miss gide and not respond

I am using Vodafone postpaid service([protected]) last six month . right now this number is on roaming in Orissa State India. But due to network problem I faced utter inconvenience .
So I vested the nearest Vodafone store at Bhubaneswar (Orissa) where the representative Miss Shiane &Miss Monica told me that my SIM card has been Rejected and provided me a new SIM card.
Though I informed them that my postpaid bill is unpaid & that might d the reason behind the rejection but they totally ignored this. So I came back with the new SIM that the services didn’t start hours after that .
One hour letter I received the mail from Vodafone Store Manager (plz see the Attachment) I am on a official tour so I am facing lot of inconvenience.
This is an irresponsible behavior from your side. and store incharge give me mobile no of shian that is [protected] and say plz call after 2 hour your servises will be starte but leat night 11:30 pm i am facing same i am call agin and agin and sed msg also but no any kind of responce
So I need an Answer for this and want immediate rectification ….

I want to convert my postpaid connection to prepaid connection without changing my phone no. ([protected]).

Please do the needful.

Please contact me at phone No. [protected].
siva sankar
Mobile No. [protected].

SIR,
IAM USING VODAFONE POSTPAID CONNECTION([protected])SINCE 5 MONTHS. IAM COMPLETELY NOT SATISFIED WITH SERVICE.NOW I WANT TOCONVERT MY CONNECTION TO PREPAID BUT COMPANY(STORE EXECUTIVES) IS REFUSING MY FROM 5 MONTHS. THEY ARE ALWAYS MAKING WRONG COMMITMENT. IAM REALLY IN PROBLEM. PLEASE SOLVE MY PROBLEM OTERWISE TELL ME THE WAY FOR CONSUMER COURT

i want to change my postpaid connection to prepaid. so please help me. my number is [protected]

hai sir this is ajay i have already send you a message regarding my postpaid to prepaid connection. upto now i didn't get any reply from you. so please help me in this. my mobile number is [protected]. thankyou

dear sir,
i want your keen attention in this word that i have raised a request for changing my plan from postpaid to prepaid. my request no. in vodafone company is [protected]. plese take necessary action on this matter before 14 oct 2011. my advance bill for the next six month will be generated on 15 oct 20111. before that i want to change my plan in prepaid.


THANK YOU.


YOURS FAITHFULLY
SHIV PRAKASH SHUKLA.
MOB. [protected]

Hi my name is sourabh sahu..i had change my number prepaid to postpaid. of 17/09/11 but they could not verification .so my number could'nt be change prepaid to post paid . so i want my security money 250/- .for my security money i had gone 5 time in vodaphone store in kala pather near ghaziyaabad but they are tolerating me . plz do something before ill have to take next step.now it has been five month.

my request num is -[protected]
my contact number is- [protected]

Dear Sir,

I am Surender from Gurgaon haryana, I am request one postpaid connection [protected] dated 09/03/2012 and paid rs 250/- same day when I received the SIM but till my connection not working or when i call & visit vodafone local store so nobody atten my complain properly and use very bad language like this abusing.
When I visit last time in vodafone local store then got reply that refond rs 250/-after 45days throu cheque but till I am not received.
also we are inform to media regarding misbehave of vodafone customer care in gurgaon local store.

my complain no [protected]

Thanks & Regards

Surender kumar
[protected]