Vodafone India Complaints & Reviews

eLECTRONICS — about vodafone service

change your lobo " UNHAPPY TO HELP " '
vodafone is a fraud company . it cheats customer . customer care not gives responce. i am from pune.
mobile no. [protected].

Vodafone — Harrasment by disconnecting phone connection without any reason

This is to inform you and to request you that by the time I have been associated with Vodafone I have faced continuous problems…

Every now and then my number gets disconnected because of some or the other problem…

Even after submitting the right documents my number has been disconnected again and again …. Then I have to run like dogs after your representatives to get the needful done…

I believe Vodafone has some enmity with me or my account; it’s the limit of harassment that you have caused me …

Now for an utter surprise my number has been barred because I took a new sim card for the same number…

Very hopefully i see at you to get justice for the pain that Vodafone has caused me...
Pls help me in the deed...
Thanks

Vodafone service — disconnected without any information

SuB: Harassment to customer-- sr. Citizen ph: [protected]FRom 29th july2010 my phone has been disconnected all outside calls.
Ihave sent mail on 03/08/10to corpcare.[protected]@vodafone.com a complaint that my phone has been disconnected without informing me the reason. i came to know only when i made a visit to their shantinagar office. i have also told them that i have submitted all the necessary documents on 6th Feb.2010 at their Kamraj road office SR no 25314773 and again on 29/04/10 at their shantinagar office gave me the Sr no 55058402 based on my further coplaint that their office sending me text on the subject matter again and again.
As on date they have not replied.
My mail to them on 9th May,2010 earlier about the harassment has been acknowledged by their corpcare office on 10th May2010 by Mrs. Vijayalakshmi who has assured me that such thing will not happen again.
But, this has happened again and this time they have disconnected without informing me.
Is it justified by their behaviour?
They are trearing the customer as dirt and like beggers.
A line in reply will be appreciated and if the connection also is revived.

thanking you.

Niranjan roy

Vodafone — Service not disconnected YET!!

I have visited your Vodafone Store at Frazer Town, Bangalore on 25/06/2011 and asked them
to close the account pertaining to Relationship No.: 4.4892.00.00.100065 Postpaid No: [protected].

(Vodafone Store, No.26, Proms, Wheeler Road, next to FOODWORLD, Frazer Town, Bengaluru-05)

I have made a payment of Rs. 1000/- and also asked your person to adjust the balance payable against my deposit of Rs. 300/-. Till date,
the above number is active and no action has been taken on this.

The acknowledgment receipt no is RFC 224143 dated 25/06/2011 and the Receipt No of payment of Rs. 1000/- is KAR136R110625_2522454.Payment has been made thru credit card.

They said that someone would call and inquire "WHY" I want to close my account and what not... I don't understand, when I'm not interested in using their services, why should I get any call from your customer care....

This is too annoying, another 4 days, it would be a month that this connection is still active & I'm being charged for it. I have the receipt acknowledging that the above has been canceled.

Vodafone — DISCONNECTION OF SERVICES WITHOUT ANY INFORMATIONS

To
VODAFONE CUSTOMER CARE /VODAFONE OWNERS (IF ANY)/VODAFONE OFFICIALS /VODAFONE RESPONSIBLE PERSONS (IF ANY)../GOVERNMENT OF INDIA/TRAI/CONSUMER COURTS OF INDIA.

We are unfortunately customers of VODAFONE for last more than 5 years ,, using two postpaid phone nos. [protected]/[protected]..
We are unfortunate because we choose Vodafone ,
We are facing problems with Vodafone for a long period ,but no one came to help us , we keep on calling to customer care centers , we keep on visiting Vodafone stores ,we keep on calling the officers of Vodafone , but all are failed ,and we receive answer from that ,we have paid big amount to Government of India for 2 G or 3 G ,how we will recover ,but from customers only .
This is the third time, in last two years that they disconnect the Incoming calls/out going calls/services of our Nos. without any notice/call/phone ..
After that they ask, to pay the charges ,for those calls, or services , which are never been used , or even they agree ,we never asked for .
If we ask for the details of charges , only one answer ,first pay all the charges ,only after your phone will start .
This is very simple way of black mailing a customer ,that disconnect his incoming calls, so that he will pay the charges immediately to save his reputations ,, or the callers to that no,will feel ,,of he is not paying ,that is why ,his phone is not working ..
O,, how pain full it is for the customers, or users .
We are regular payer of the charges without any deductions or arguments, Our security deposits amounts with VODAFONE are more than the bills they are asking to pay ..still they disconnect .
Can we know ,who will help us ..
An unfortunate /poor Indian consumer of Vodafone

INDER JEET PRUTHI copy ..1.. all fax nos. of Vodafone
VODAFONE NOS. [protected]/[protected]
KIRTI NAGAR
ALTERNATE PH.NOS [protected]/45072990

Hi,
I'm using Vodafone Net cruise for last three months. on 28th of november 2011, I've recharged for Rs. 799 to [protected] via Paytm.com. Recharge was successfully done. I was using internet service for 15 days. But from last friday (16-Dec-2011), datacard is not connecting to internet. I've got transaction id (O[protected] from Paytm.com. I've logged complaint regarding this issue with vodafone. But still now, this issue is not resolved. For 5 days, i'm continuously calling vodafone. But they are saying your complaint is forwarded to concerned team. This is not a proper response. after 10 days, that internet plan will expire. Now how do i get service for these lost 5 days?will they extend my validity?...I'm fed up with vodafone's worst service.

I’ve called Maharashtra Vodafone net cruise customer care today (21-Dec-2011) by 7.00 PM. Padmanab Garkari from helpdesk picked up my call. He told that I’ll get a con call from his back end team within one hour. I’ve waited till 8.30 PM. But I didn’t get any call from Vodafone back end team. I again called customer care. Same guy padmanab picked up my call. I told him to transfer my call to his supervisor. Supervisor Gaurav Tiwari picked up my call. He told me one guy from back end team is very busy now & he’ll call me within 15 minutes. I told him that I’ll wait on call. You pls get him on con call. But Gaurav has disconnected my call without informing me. Again I called customer care. Now guy called chetan talked to me. I directly told him to forward my call to his supervisor Gaurav. But he repeatedly telling that his supervisor was trying to reach me. Actually I was not getting any call from his supervisor while talking to Chetan.
See how brilliantly they are cheating me! Finally Chetan also disconnected my call without informing me. Then I called customer care. This time Mayur has picked up my call. I asked him to forward my call to Gaurav. But he was telling me that Gaurav was not available on seat & gaurav will call me after 15 minutes. Here I can understand that Gaurav’s shift time was over. So he told his team mates that Gaurav will call me back within 15 minutes. But I told Mayur that I wouldn’t disconnect my call unless I talk to Gaurav. But as usual he also disconnected my call.
It’s crystal clear that Vodafone customer care database is corrupted. So they don’t have my recharge details in their database. To make me believe that they are working on my issue, they are repeatedly telling that their backend team will call me to resolve my issue. And that customer care guys also cheating me & disconnecting my calls.
Now I’m thinking that I’m fooled by Vodafone & its employees. They have taken my money like donation. Pls guys don’t buy Vodafone Net cruise. They are providing worst service.

Vodafone Netcruise — NOT WORKING PROPERLY. SPEED IS FLUCTUATING - VERY LOW

Dear Sir:

I am continuously complaining on network related problem in my residential area to Vodafone Care for last few months. Again on last 23rd Jan 2012, I made written complaint to VodafoneCare. Meanwhile at least 6/ 7 times I raised the same complaint to Helpline 111 also ( Complaint registration No.: [protected] ). In every occasion this conversation lasted at least 6/ 7 minutes, which is chargeable. For Vodafone network issue, I am paying the amount.

Till now there is no solution. I am surprised, how an All India Provider like Vodafone can do this continuously.

Today's telecon with Vodafone Customer Care officer is really frustrating for any customer. There is no clear cut answer of my complaints. Earlier it was informed that problem would be solved by 3rd feb 2012. Now she told that it might go upto 17th Feb 2012. How Vodafone is harassing the customer - it is a simplest example.
Please solve it asap.

Regards,

Amitabha Mukhopadhyay
M: [protected]
Alternate no.: [protected]
[protected]

vodafone number ([protected]) is number se mere no [protected] par baar baar miss call aa raha hai or vapus call karne par koi jawab nahi deta kya aap is bare me kuch kar sakte hai ya muje iska name and adress mil sakta hai...is number se muje ek din me 70-80 baar miss call aa raha hai kya aap ise ban kar sakte hai...ya muje polish complain karni padegi..reply me
[protected]@gmail.com

Balaji Its really true. I have faced the same issue with vodafone for past 2months. Once i recharged of 348 and i got 500MB data, but after 15days my services are stopped. I called up helpdesk they are telling me that you have finished your 500mb data though i can see in device that i have used only 255MB, still i can browse but knowingly they were cheated with me. Its really a poor and worst service. Guys please don't buy Vodafone Net Cruise.

Vodafone — complaint about world calling card

i hv purchsd a wcc world calling card and i scratch the silvr foil and i gt my pin no of 14 digit thn i snd a msg (WCC CREATE and MY PIN NO) to 111 aftr dt i got the msg that ur pinles dial srvc is actv nw.whn i try to cl usa the cmputr tld me to typ 12 digit pin no bt i got the 14digt pin no wn i typd dt dy sd dt ths is a wrng no i hv shrd ds prb wd the vodafn care also bt dy sd that they cnt do anthng bcz the digit shld b 12 in no.nw u pl tl me wt shld i do bcz vodafone care is nt in a mood to slv my prblm

I have faced the same problem with no response they are just a bunch of b******* sitting there

first learn to type properly so that other people can understand what you are saying, instead of your
sms lingo...

Vodafone Gujarat — REFUND OF DEPOSITS

Dear Sir/Madam,

I would like to bring to your kind notice that I have BSNL connection (MO. +91 [protected]) (contact no.+91 [protected]) in the name of Mr. ISHWARBHAI FAKIRBHAI SURATI as addressed: 30,Amrakunj Street Near Ramji Temple, Sachingam,Surat,guajrat, in the month of 12th February 2011 I had requested for mobile Portability For BSNL to VODAFONE at VODAFONE CARE GHOD-DOD ROAD,SURAT,BRANCH, SURAT,GUJARAT.

On 12 Feb 2011, I had submitted a Customer Application Form No.5112210 at the Vodafone customer care, ghod-dod road, Surat branch. At that time I had paid RS.610 as (Activation +service tax =110 + security deposits= 500 total =610 inr) to Vodafone executive Mr.Farooq.After that payment they had told me that the service will soon start within a week but I got not any answer. I had also request to the care center for FOUR times personally in the month of (FEB, MARCH, APRIL, MAY, JUNE).But they didn’t activate my portability. After that completing 4 month of my payment I had cancelled my application for portability at Vodafone store, ghod-dod road, surat then I had requested refund of my deposits and activation charge in the month of June .After that they replied me that you will receive your payment within 30 days of period at your place in cheque but yet I had not received any cheque or document regarding that application and after that I had also visited twice at Vodafone store. But they only answer me that you will receive cheque shortly. As per Customer Care I have made the full payment now I need my payment back so what I have to do? And how will I get my payment back?

I have already complaint personally to VODAFONE CARE but unfortunately I have not received any response from them.

I am writing this mail to you with a high expectations, I have set and I sure and very confident, this issue will be resolved at the earliest.

Best regards,

Hemant IshwarbhaiSurati
Mobile: +91 [protected]
E-Mail Add: [protected]@yahoo.com

still m not got my refund, , they call me and said that they send my money in 10 days but 18 days r over they not send me money, ,

Its not working they call me and say u receive ur refund, , but m still waiting, , no call frm vodafone now, ,

i had been contacted by a lady executive of Datasys-e-services on 10/10/2011 offering me for the migration of my existing sim no.[protected] to a new postpaid connection.on giving me the full assurance that it would take only 24hours for the activation, i agreed upon the deals.they charged me 250 on the 14/10/2011 and assured me that it would be activated within the said time.they had all my details but to my surprise, nothing had happened.on being cheated, i asked the refund but they wont pay a heed to me no more.am very much annoyed and now they would not even pick my call.uptil now nothing had happened.am pretty sure no reputable company would do such things.

i dont like this company on a bit and i want my money back!

very true complain. must be register your complain in cousmer court.

Vodafone Prepaid — Abnormal Bill

Sir,

I am sorry to inform you for your absolutely bad service from your end.I recharged my card on 16 th May'08 by Rs.351.On 19th May'08 in the morning from your customer care it was told that my balance was Rs.228.From afternoon your customer they were starting to tell that my balance was only Rs.5.I am shocked and surprised.In the Evening I called your customer office, they told my balance on that time was Rs.227.They even told the balance was not updated and I will get the proper infromation after 12.00 in the night. But today also from your customer care it was told my balance was Rs.1.I am not able to contact your customer care Executive also today.I am very shocked by your this type of non cooperation.I think you will see this matter other wise trust upon this brand will not be there.

Regards,

Kashyap Ghosh

On06.05.09 at19.34hrs, after etop up of Rs. 251 my balance was Rs.285.57. on 06.05.09 there was an effective call for Rs. 7.00, on .07.05.09 there was a missed call. on 08.05.09 there was a missed call and an effective call for Rs.1.00. so the balance on 08.05.09 should be Rs274.57. but the actual balance on 08.05.09 (*141#) shows only Rs185.33. kindly clarify the reasons for the difference. Thank you

call deatails list outgoing only

block my Sim card, lost my mobile

Hi,

I lost my mobile at Rajaji nagar 1st block.I was unable to find a number to call the customer care of vodafone to complaint of blocking my SIM.

The number is [protected]. Kindly block the same card at the earliest.

Thanks & Regards
Satish S.kulkarni

Hi,

I have lost my Mobile - Vodafone number [protected]. Please block it immediately.

Thanks
Nisheeth

Vodafone — Poor System & Non Value Added Service

Hi,
i am rajesh([protected]).
The GPRS service provided by the vodofone don't have transparency.They on whole have a crap system in which for all of their loopholes in the system needs to be paid by the customers.
1.They are asking to maintain a min. balance of Rs.3 all time for GPRS activation.
2.There is no indication message on the amount of memory i have used........
3.The settings they are sending is also total crap...i don't understand why they are sending two
settings for internet access through pc and through phone
4.They took more time on activation of GPRS than they have promise....(10 Hrs).
what gprs has to got to do with my main balance...you stopped processing because of crap system
you have.
5.No message indication of how much time required for activation after recharge...
also needs several calls to activate the settings.
6.Because of all these thing they siphoned the main balance of mine.
7.its10paise /10Kb it means for 5MB you charge Rs51.2 which is unacceptable...
These people who sit in a table under sophisticated air conditioned system,don't seems understand problems of the customer..i order to activate the GPRS i need to make 18 calls and 2 visit to customer care center.....this is what they call a value added service? do they really know the meaning of value added service?

why don't just change the system which is adequately user friendly?...just see the airtel and get details and provide at least what they provide...

I have been using airtel for past five years never went to customer care...i order to get marginally good GPRS service i need to go through all these things.once this 98 is over i am going to throw the sim.

Is there one genuine vodofone company person who can answer me .
I really don't know whether this will make any impact....they will just ignore .

well-done vodofone for your great service continue to embarrass the customers.
by
Rajesh

Vodafone — VAS charges

I have been charged for VAS charges three times. No response on customer care helpline numbers. This service provider sucks.

Vodafone — Service closed even after submission of Proofs

Dear sir
I am fed up with the vodafone new connection of 1 year validity. I have submitted the proof two times and it is two weeks my connection is not started and they are just telling excuses.

Where i should move tell me as my all money is spent in all moving here and there.

Regards
Soni

Hi
My brother - Nelson Paes, has a post pay connection with your [protected]. He wants to cancel this as he leaving the country for good. We had been to your vodaphone store on Saturday 3rd July however after waiting for 30 minute we had to leave however before leaving the store I spoke to the store manager Rajesh. His phone no is: [protected] who told me I could cancel my brother’s a/c by caring a letter of authorization from my brother along with the relevant documents of photo id. I’d been to the store yesterday and waited there for 45 minutes until my turn. The guy at the counter was taking his own time to handle all the customers. I paid the outstanding bill as well as the cancellation charges of RS 840/- but the boy at the counter wanted my photo id as well. I told him I would get this however wouldn’t want to wait all over again in the queue coz I had to travel back home. He told me to get a copy of my photo id and that after speaking with the relevant cancellation team the connection would be closed. I came with the Xerox copy but this boy wanted me to wait my turn which was not acceptable as I had already been in the queue for more than 45 minutes. I spoke to Rajesh over the phone(who was not at the store since 6:45) and told him about my issue. He said he had not seen me at the store and that I was lying when I said I was in the queue for over 45 minutes and that he couldn’t force the boy to do anything. The boy then had the gall of telling me that the number will not get disconnected and it will continue until I waited.

I called your call centre yesterday and spoke with Aazar and he told me not to worry the number [protected]will get disconnected.

From my side I’ve cleared the dues and submitted what was required and I’ll consider this connection as closed. If it isn’t then you may do what you please as my brother is not in the country and I won’t pay any further outstanding. And by the way I have 2 more connection with, I hope you wouldn’t want me to close those too.

I do like the vodaphone network better than the rest so please have this sorted.

Regards
Sophia

Vodafone — Suspicious call from unknown No.

Today 14th Dec. 2011, on my mobile on [protected], I have received a miss call from [protected]. When I called back on the no. I was told that I am a lucky winner of INR 25 lacs + my sim card/my no. was selected by Vodafone company for the prize. While I disconnected the call immediately and by doing research on internet on this no. - I found a similar complaint on this site from Mr. Rahul Adhana from Delhi complaining about similar no. - It was also mentioned in the same complaint that the no. belonged to Pakistan . I had also received a similar call few months back and I had lodged a complaint with Vodafone.

Requesting you to kindly look into this.

I am from mumbai and I am also facing the same problem with the gulf calling card.

Also I am amaized to learn that you also got the same experience back there in a Tamilnadu Vodafone shop as my imediate family member had here in mumbai for Mobile Number Portability, we was fed up with the abismal service of Vodafone and wanted to shift to other better services, till date she has not got the MPN number from Vodafone the request was placed in July, 2010. We chose Airtel and are realy satisfied with the service.

We faced a very bad and very unproffesional experiences in the Vodafone store namely the one one on 4 Bunglows in Andheri, Mumbai.

For me personaly I will never recomend Vodafone to others.

Lottery — Lottery scam fraud

Sir,

This the message i have been receive from following bank,

UNITED HILL BANK PLC
INTERNATIONAL REMITTANCE DEPARTMENT
CORPORATE HEAD QUARTERS.
Maid Marian House118 Hounds Gate Nottingham NG1 6BE UK
Tel[protected]. Fax+[protected]


Telex:MSG-DCB 34523 UBBANK
OUR REF: UBU/IRD/HBX/021/04
PAYMENT #: MAV/FGN/MIN/009 )

Attention: RAMESH BOKADIA


We we are sorry for all the delays, we were making sure that your fund passes all the legal process, to avoid the intervention of the british government, because this is a huge amount of money that we are transfering, outside the United Kingdom. We are pleased to inform you that you have been officially cleared for payment by the verifications department.
We wish to inform you that your Google award funds would be processed & transferred to your nominated Bank account by direct wire transfer via SWIFT secure system by our noble bank. as soon as you confirm the correctness of your account information.
You are advise to reconfirm the correctness of your account Information to our paying Bank through our email address to avoid wrongful wire transfer of your Google Award fund.

Account Name: RAMESH S BOKADIA
Swift code: HDFC INBB XXX
IFS Code (If Applicable): HDFC000147

In addition to confirmation of the above Banking details, kindly be informed that all non-British Award winners shall be liable to cost arising from the HMRC non-residential reduced Value added Tax (VAT). this is to inform you that Google management has taken out an Insurance cover agreement sealed with a policy that restrict us from any form of deduction from your original value of Five Hundred Thousand British Pound ( 500, 000.00GBP) to avoid misappropriation of Funds, which is in accordance with section 19A sub-section 2 of the Insurance Laws on money.

The British Government is requesting for a non residential reduced VAT rate of 0.2 % of your total winning Prize in advance (calculated in an amount of 500GBP) from you through the office of Her Majesty Revenue & Customs (HMRC) since your fund of Five Hundred Thousand British Pound ( 500, 000.00GBP) falls under the Non-Residence VAT category 3.

The Her Majesty Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. It is a British government body that ensure that the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.

There are 3 rates of VAT:

The standard rate: 17.5%
The Reduced medium rate: 5%
The Reduced rate: 0% for UK resident and 0.2% for Non-UK resident

Since you're a non-British person and do not have any property or work in the United Kingdom, the British Government has made the reduced VAT rate a pre-requisite for issuance of Tax clearance receipt (TCR) in order to approve the immediate transfer of your funds .
How to make VAT payment:The HM revenue & customs department is mindful of the Sensitivity of SARs even within the same organisation & endeavours to communicate only with persons whose personal information is verifiable by them. In-view of the fact that our prestigious establishment has a registration file with the HMRC Tax Department & its information is verifiable by HMRC;

Mode of payment;

1. VAT payment can be made in cash by non-residential Awardees Only (relations & friends are NOT allow to pay on behalf of award winners to avoid double claims) through our London office, UK.

2. VAT payment can be made through our associate’s account in the winners’ country of residence world-wide. VAT Payment in India can be made by cash deposit of 43, 000 INR (which is calculated to be an equivalent of 500GBP ) in the account below; VAT payment through our associate in India is much easier and faster as the amount would be released to us by our associate’s offshore office in London once the payment is confirmed from your end. Send a scanned copy of the pay-in slip to us for payment confirmation. Note that this payment route is initiated to help accelerate the process of your claim.

You are required to kindly choose one method of VAT payment so that we can provide you with our account department office address in London to walk-in & pay the VAT charges or deposit in our associate's account as instructed above.

Upon confirmation of your account details to our Paying Bank & receipt of the required reduced VAT charges by the office of the HMRC, a Tax clearance receipt and an approval would be release to us & the paying Bank; With the HMRC Tax clearance receipt (TCR) and an approval letter, your Funds would be transferred into your nominated Bank account. Note that your fund would reflect in your account within 2-3 days of fund transfer.



Should you have any question(s) or queries do not hesitate to call ([protected] )or email us for clarifications. Congratulations again on your winning.


Very truly yours,




Dr. Thomas Malcom
Wire Processing Officer.
Tel: [protected].
Fax: +[protected]

DISCLAIMER: This e-mail communication and any attachments may be privileged and confidential to United Hill Bank and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, distribute or copy this e-mail and attachments, Kindly delete it From your list or notify the United Hill Bank