Vodafone Netcruise — Disconnected internet service without any information, even though i've paid Rs.799 | |||
Hi, I bought vodafone Netcruise [protected] on 31st August 2011 for Rs.1800 in Pune, Maharashtra. The dealer has recharged for Rs.999 with 30 days validity. After one month, the validity got expired. Then I recharged through paytm.com for Rs.799 with 3.5 GB data usage & with 30days validity in october month. I used internet service for 30days without any problem.it got expired after 30 days. On November 3rd, i've recharged again through paytm.com for Rs.799 with 30 days validity & 3.5 data usage. I used the service for 22 days without any problem. But on 25th of november, i was not able to connect to internet. on that day i had remaining 1 GB data usage with remaining 8 days validity. I called vodafone customer care & told them that i was not able to connect internet. They checked their database & told me there is no recharge detail available in their database for my Vodafone no [protected]. As per their database, they told I've recharged only on August 31st for Rs.999. I told them that i'd recharged through paytm.com & I was using the service for past 22 days. But they denied that there is no recharge details available & they can’t help me. Also they asked me to recharge again. So here, I totally lost 1 GB data usage & 8 days validity due to vodafone customer care's misguidance. Then I've recharged on 28th of november 2011 for Rs.799 through paytm.com. But on 29th of november i was not able to connect to internet. I called vodafone customer care. Again they told that there is no recharge detail available in their database for my number. But this time I contacted paytm.com about my online transaction. They have contacted vodafone customer care & got transaction id O[protected]. I gave this transaction id to vodafone customer care and then they checked with their teams, finally activated my service. So here, I lost one day validity. Then I understood that my online transaction details are available with one team of vodafone but not available with vodafone customer care. That’s why they have disconnected my service. I've used the internet service for 17 days till 15 th december 2011. After that, I was not able to connect to internet. Here I've remaining 13 days validity plus 2.05 GB data usage. Again called vodafone customer care & they told the same story that they are not having my recharge detail and also told I've recharged for Rs.999 only on August 31st.They told there is no recharge details available with them. I'd given transaction id O[protected] which i got from paytm.com on 29th november. vodafone customer is till now telling that my request is under process. They are not responding me properly. I'm continuously calling them every day. But they give no resolution for me. I'm totally fed up with vodafone's poor service & response. So here, I lost 13 days validity with 2.05 GB data usage due to their misguidance & improper database. Also Vodafone customer care doesn’t have proper communication with their back end team who is not responding promptly. so till now totally I've lost 22 days validity with 3.05 GB data usage. Pls help me to get my money back or internet service with 22days validity and 3.05GB data usage. Was this information helpful? | |||
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Comments
Vodafone — Harrasment by disconnecting phone connection without any reason
This is to inform you and to request you that by the time I have been associated with Vodafone I have faced continuous problems…Every now and then my number gets disconnected because of some or the other problem…
Even after submitting the right documents my number has been disconnected again and again …. Then I have to run like dogs after your representatives to get the needful done…
I believe Vodafone has some enmity with me or my account; it’s the limit of harassment that you have caused me …
Now for an utter surprise my number has been barred because I took a new sim card for the same number…
Very hopefully i see at you to get justice for the pain that Vodafone has caused me...
Pls help me in the deed...
Thanks
Vodafone service — disconnected without any information
SuB: Harassment to customer-- sr. Citizen ph: [protected]FRom 29th july2010 my phone has been disconnected all outside calls.Ihave sent mail on 03/08/10to corpcare.[protected]@vodafone.com a complaint that my phone has been disconnected without informing me the reason. i came to know only when i made a visit to their shantinagar office. i have also told them that i have submitted all the necessary documents on 6th Feb.2010 at their Kamraj road office SR no 25314773 and again on 29/04/10 at their shantinagar office gave me the Sr no 55058402 based on my further coplaint that their office sending me text on the subject matter again and again.
As on date they have not replied.
My mail to them on 9th May,2010 earlier about the harassment has been acknowledged by their corpcare office on 10th May2010 by Mrs. Vijayalakshmi who has assured me that such thing will not happen again.
But, this has happened again and this time they have disconnected without informing me.
Is it justified by their behaviour?
They are trearing the customer as dirt and like beggers.
A line in reply will be appreciated and if the connection also is revived.
thanking you.
Niranjan roy
Vodafone — Service not disconnected YET!!
I have visited your Vodafone Store at Frazer Town, Bangalore on 25/06/2011 and asked themto close the account pertaining to Relationship No.: 4.4892.00.00.100065 Postpaid No: [protected].
(Vodafone Store, No.26, Proms, Wheeler Road, next to FOODWORLD, Frazer Town, Bengaluru-05)
I have made a payment of Rs. 1000/- and also asked your person to adjust the balance payable against my deposit of Rs. 300/-. Till date,
the above number is active and no action has been taken on this.
The acknowledgment receipt no is RFC 224143 dated 25/06/2011 and the Receipt No of payment of Rs. 1000/- is KAR136R110625_2522454.Payment has been made thru credit card.
They said that someone would call and inquire "WHY" I want to close my account and what not... I don't understand, when I'm not interested in using their services, why should I get any call from your customer care....
This is too annoying, another 4 days, it would be a month that this connection is still active & I'm being charged for it. I have the receipt acknowledging that the above has been canceled.
Vodafone — DISCONNECTION OF SERVICES WITHOUT ANY INFORMATIONS
ToVODAFONE CUSTOMER CARE /VODAFONE OWNERS (IF ANY)/VODAFONE OFFICIALS /VODAFONE RESPONSIBLE PERSONS (IF ANY)../GOVERNMENT OF INDIA/TRAI/CONSUMER COURTS OF INDIA.
We are unfortunately customers of VODAFONE for last more than 5 years ,, using two postpaid phone nos. [protected]/[protected]..
We are unfortunate because we choose Vodafone ,
We are facing problems with Vodafone for a long period ,but no one came to help us , we keep on calling to customer care centers , we keep on visiting Vodafone stores ,we keep on calling the officers of Vodafone , but all are failed ,and we receive answer from that ,we have paid big amount to Government of India for 2 G or 3 G ,how we will recover ,but from customers only .
This is the third time, in last two years that they disconnect the Incoming calls/out going calls/services of our Nos. without any notice/call/phone ..
After that they ask, to pay the charges ,for those calls, or services , which are never been used , or even they agree ,we never asked for .
If we ask for the details of charges , only one answer ,first pay all the charges ,only after your phone will start .
This is very simple way of black mailing a customer ,that disconnect his incoming calls, so that he will pay the charges immediately to save his reputations ,, or the callers to that no,will feel ,,of he is not paying ,that is why ,his phone is not working ..
O,, how pain full it is for the customers, or users .
We are regular payer of the charges without any deductions or arguments, Our security deposits amounts with VODAFONE are more than the bills they are asking to pay ..still they disconnect .
Can we know ,who will help us ..
An unfortunate /poor Indian consumer of Vodafone
INDER JEET PRUTHI copy ..1.. all fax nos. of Vodafone
VODAFONE NOS. [protected]/[protected]
KIRTI NAGAR
ALTERNATE PH.NOS [protected]/45072990
Hi,
I'm using Vodafone Net cruise for last three months. on 28th of november 2011, I've recharged for Rs. 799 to [protected] via Paytm.com. Recharge was successfully done. I was using internet service for 15 days. But from last friday (16-Dec-2011), datacard is not connecting to internet. I've got transaction id (O[protected] from Paytm.com. I've logged complaint regarding this issue with vodafone. But still now, this issue is not resolved. For 5 days, i'm continuously calling vodafone. But they are saying your complaint is forwarded to concerned team. This is not a proper response. after 10 days, that internet plan will expire. Now how do i get service for these lost 5 days?will they extend my validity?...I'm fed up with vodafone's worst service.
I'm using Vodafone Net cruise for last three months. on 28th of november 2011, I've recharged for Rs. 799 to [protected] via Paytm.com. Recharge was successfully done. I was using internet service for 15 days. But from last friday (16-Dec-2011), datacard is not connecting to internet. I've got transaction id (O[protected] from Paytm.com. I've logged complaint regarding this issue with vodafone. But still now, this issue is not resolved. For 5 days, i'm continuously calling vodafone. But they are saying your complaint is forwarded to concerned team. This is not a proper response. after 10 days, that internet plan will expire. Now how do i get service for these lost 5 days?will they extend my validity?...I'm fed up with vodafone's worst service.
I’ve called Maharashtra Vodafone net cruise customer care today (21-Dec-2011) by 7.00 PM. Padmanab Garkari from helpdesk picked up my call. He told that I’ll get a con call from his back end team within one hour. I’ve waited till 8.30 PM. But I didn’t get any call from Vodafone back end team. I again called customer care. Same guy padmanab picked up my call. I told him to transfer my call to his supervisor. Supervisor Gaurav Tiwari picked up my call. He told me one guy from back end team is very busy now & he’ll call me within 15 minutes. I told him that I’ll wait on call. You pls get him on con call. But Gaurav has disconnected my call without informing me. Again I called customer care. Now guy called chetan talked to me. I directly told him to forward my call to his supervisor Gaurav. But he repeatedly telling that his supervisor was trying to reach me. Actually I was not getting any call from his supervisor while talking to Chetan.
See how brilliantly they are cheating me! Finally Chetan also disconnected my call without informing me. Then I called customer care. This time Mayur has picked up my call. I asked him to forward my call to Gaurav. But he was telling me that Gaurav was not available on seat & gaurav will call me after 15 minutes. Here I can understand that Gaurav’s shift time was over. So he told his team mates that Gaurav will call me back within 15 minutes. But I told Mayur that I wouldn’t disconnect my call unless I talk to Gaurav. But as usual he also disconnected my call.
It’s crystal clear that Vodafone customer care database is corrupted. So they don’t have my recharge details in their database. To make me believe that they are working on my issue, they are repeatedly telling that their backend team will call me to resolve my issue. And that customer care guys also cheating me & disconnecting my calls.
Now I’m thinking that I’m fooled by Vodafone & its employees. They have taken my money like donation. Pls guys don’t buy Vodafone Net cruise. They are providing worst service.
See how brilliantly they are cheating me! Finally Chetan also disconnected my call without informing me. Then I called customer care. This time Mayur has picked up my call. I asked him to forward my call to Gaurav. But he was telling me that Gaurav was not available on seat & gaurav will call me after 15 minutes. Here I can understand that Gaurav’s shift time was over. So he told his team mates that Gaurav will call me back within 15 minutes. But I told Mayur that I wouldn’t disconnect my call unless I talk to Gaurav. But as usual he also disconnected my call.
It’s crystal clear that Vodafone customer care database is corrupted. So they don’t have my recharge details in their database. To make me believe that they are working on my issue, they are repeatedly telling that their backend team will call me to resolve my issue. And that customer care guys also cheating me & disconnecting my calls.
Now I’m thinking that I’m fooled by Vodafone & its employees. They have taken my money like donation. Pls guys don’t buy Vodafone Net cruise. They are providing worst service.
Vodafone Netcruise — NOT WORKING PROPERLY. SPEED IS FLUCTUATING - VERY LOW
Dear Sir:I am continuously complaining on network related problem in my residential area to Vodafone Care for last few months. Again on last 23rd Jan 2012, I made written complaint to VodafoneCare. Meanwhile at least 6/ 7 times I raised the same complaint to Helpline 111 also ( Complaint registration No.: [protected] ). In every occasion this conversation lasted at least 6/ 7 minutes, which is chargeable. For Vodafone network issue, I am paying the amount.
Till now there is no solution. I am surprised, how an All India Provider like Vodafone can do this continuously.
Today's telecon with Vodafone Customer Care officer is really frustrating for any customer. There is no clear cut answer of my complaints. Earlier it was informed that problem would be solved by 3rd feb 2012. Now she told that it might go upto 17th Feb 2012. How Vodafone is harassing the customer - it is a simplest example.
Please solve it asap.
Regards,
Amitabha Mukhopadhyay
M: [protected]
Alternate no.: [protected]
[protected]
vodafone number ([protected]) is number se mere no [protected] par baar baar miss call aa raha hai or vapus call karne par koi jawab nahi deta kya aap is bare me kuch kar sakte hai ya muje iska name and adress mil sakta hai...is number se muje ek din me 70-80 baar miss call aa raha hai kya aap ise ban kar sakte hai...ya muje polish complain karni padegi..reply me
[protected]@gmail.com
[protected]@gmail.com
Balaji Its really true. I have faced the same issue with vodafone for past 2months. Once i recharged of 348 and i got 500MB data, but after 15days my services are stopped. I called up helpdesk they are telling me that you have finished your 500mb data though i can see in device that i have used only 255MB, still i can browse but knowingly they were cheated with me. Its really a poor and worst service. Guys please don't buy Vodafone Net Cruise.
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change your lobo " UNHAPPY TO HELP " 'vodafone is a fraud company . it cheats customer . customer care not gives responce. i am from pune.
mobile no. [protected].