[Resolved] Vodafone — non-refund of amount | |||
Vodafone provides provision to online prepaid recharge . So i tried recharging - selected talk time balance amountand gave Mobile Number to recharge and clicked on buy option.... i confirmed the transaction added my bank details and amount got deducted from my bank i.e payment was successful. (Rs. 145 -> i know amount is not much , but for talk time it is enough (who recharges for Rs.2000 for a month's recharge ?) I was waiting for recharge amount to be added - the processing failed at Vodafone end and received an SMS from Vodafone with "reference number" stating they will refund money into my account within 5 working days. This was dated 8th Apr and now its 20th Apr ...as you can see the amount is not refunded till date. Please help! 1) I called 198/111 to lodge complaint or followup , i informed them "reference number" which was messaged to me - > representative informed they can't lodge the complaint ( 198 is a complaint number please note) ... as they don't maintain a Database of reference number ( this reference number was sent by Vodafone please note) - neither they can inform technical team that processing failed and Mobile user have not received refund amount even after 5 working days. 2) On insistence i got a email id - vodafonecare [dot] del [at] vodafone [dot] com , this is again customer care email id , they acknowledged my request once i confirmed my email id through my mobile number. So i confirmed that details. Now i was awaiting for resolution. Again they can't track back "reference number" , cause they don't have this info in their database. Later they asked me to provide confirmation from bank -they confirmed that i haven't received refund amount and my transaction proof ( i provided that) - Vodafone agreed that they haven't refunded amount and apologized ( this was dated 17th Apr). Now i felt , will finally receive my amount back - But NO Vodafone never refunded the amount. Now they ask for Identify Proofs ( am a valid Mobile User , i confirmed my Email id through same number , they acknowledged my email id and responded back over email , i gave bank proofs on email they agreed on non-refund ) -Now Vodafone needs more proofs ? Vodafone is unable to track back "reference number" in their database - and but they do send this "reference number" to customer ..why ? to track back na ? whats the use ? Vodafone does not maintain it Now i feel harassed by Vodafone side and after all the proofs and acknowledgement - reality is my amount is not refunded .. they are frauds and thief .... don't pay back people (non-refund of amount) neither give them service ( neither they recharged my talk time balance ) ..and neither can lodge complains (198 does not report incidents for reconciliation of outstanding balance ). I now doubt their intentions and have thought of changing the service provider. If you can help refund amount please help. Was this information helpful? | |||
Dec 6, 2016 Complaint marked as Resolved Verified Support Jul 27, 2012 Vodafone India Customer Care's response Hello Lasooraj, Please share your contact number at http://bit.ly/O3Sts0 and we will have someone get back to you in a short while with further assistance. Regards, Vodafone Customer Care. Verified Support Apr 22, 2013 Vodafone India Customer Care's response Hello Sir/Madam, Please help us with your contact number at http://bit.ly/13KHhN6 and we will get back to you with assistance at the earliest. Regards, Vodafone Customer Care. | |||
 23 Comments | |||
Comments
Vodafone — can't getting recharge amount
respected sir/madam,i am a regular customur of the vodafone since2005, but i have a problem i.e. i have not getting recharge from them . i have recharge my mobile of april 19 and on april 18 by transaction recharge and i am still trying for recharge from coupon also. but no response from vodafone .validity of the mobile till[protected] my mobile number is [protected].they are not providing balance.i have inform to the customer care of the vodafone but they are doing nothing except providing a dead line, that we will solve your problem in 5 days .i have lifetime prepaid .
Kindly take a legal action against them .
i ach my pre to post no by giving 250 rs security and till yet my prepaid is not converted to post paid
and my no is [protected] do mail me and inf me abt it on number the date of giving security was in month of dec
and my no is [protected] do mail me and inf me abt it on number the date of giving security was in month of dec
Vodafone — not got refund amt
IAM,AMARJEET YADAV I HAVE TAKEN THE POSTPAID CONNECTION OF VODAFONE MOB NO:[protected] ON 31/03/2009 IN MY NAME AT VODAFONE STORE UNR:17 SEC HAVING RECEIPT NO:4190571 CASH AMT PAID 1500,IT WAS TOLD TO ME THAT IF AT ALL I CANCELL MY CONECTION OR CONVERT POSTPAID CONNECTION TO PREPAID ONE(AFTER THE 3 BILLING CYCLE) I WILL GET REFUND AMT OF RS:500 ,DUE TO NOT GETTING THE PROPER SERVICES OF VODAFONE AFTER 3 MONTHS I CONVERTED MY POSTPAID CONNECTION INTO PREPAID ONE,ON 25/06/09 I PAID AN AMT OF RS-300 AS MIGRATION CHARGES THAT WAS NOT TOLD TO ME PREVIOUSLY ON[protected]AFTER ASKING ABOUT THE DEPOSIT AMT RS:500 ON 25/06/09 ,MISS:SNEHA WHO WORKS AS CUSTOMER CARE EXECUTIVE IN VODAFONE CENTER,UNR SEC:17 ,SHE TOLD ME THAT I WILL GET THE DEPOSIT AMT AS CHQ IN NEXT 45 DAYS IT WILL BE SENT TO MY COMMUNICATION ADRESS,SHE GAVE ME A CONTACT NO OF HER MOB:[protected], AFTER ALMOST COMPLETING 50 DAYS WHEN I HAVEN'T RECEIVED THE AMT I CALLED ON THAT NO SEVERAL TIMES BUT NOBODY RESPONDED NOT EVEN FOR SINGLE TIME,FINALLYI WENT TO THE VODAFONE STORE UNR:17 PERSONALLY TO KNOW THE REASON WHY I HAVENT RECEIVED THE AMT YET, I WAS SURPRISED TO KNOW FIRST THEY TOLD ME THAT I HAVE ALREADY RECIVED THE AMT ,WHEN I TOLD THEM TO CHECK THE DETAILS AND PROVIDE THE DETAILS REGARDING THE CHQ SO THAT I CAN TRACE THE DETAILS THEY WERE NOT ANSWERABLE TO ME, FINALLY THEY TOLD ME TO CALL ON CUSTOMER AS IT IS NOT THEIR REPONSIBILITY TO LOOK INTO THIS MATTER, AND WHEN I CALLED TO CUSTOMER CARE THEY TOLD ME VISIT THE VODFAFONE CENTER,AS IAM VERY UNSATISFIED WITH THE SERVICES OF VODAFONE I WANT U TAKE AN NECESARRY STEP ON THIS ISSUE AS SOON AS POSSIBLE.
Vodafone no — Refunding amount
Hi,Actually, i have paid my mobile bill through my ICICI Credit card, i have typed all required information in mobile while paying bill. At the end will ask for how much amount would you like to pay? 450/- Rs i have typed but how much it was deducted u know..4550/- Rs, after that i have called Vodafone customer care , it's been wrongly updated , can u refund it back that amount but what they told u know...they took complaint and told will be refund it back after 2 days...so i thought it's going to refund but after 2 days , i have called once again for confirm...what they told u know...there is no procedure is there in Vodefone itself....this is worst customer care center in this world...playing like anything...nonsense....plq be aware of paying ur bill through credit card...thanks
Vodafone — not refunding my account
I vinay parker Vodaphone prepaid no.[protected] have applied this number to convert it into postpaid through an agency of vodaphone named S.K. Marketing, but my request has been rejected due to over writing on the I.D. proof.I have told the executives of S.K. marketing that please return my amount of Rs. 350 which I have given them to activate.
Since connection is rejected & not activated and it’s been nearly a month when the person from S.K. marketing taken the amount from me, even after I have personally visited there office 3 times, they are not refunding my amount.
So please consider my request to take a proper action against them so that I can get my amount back.
Name:vinay parker
Vodaphone no. [protected]
Agency details S.k.Marketing
202,2nd flore,radha rani silk mill compound
30,Parsi Panchayat road
Next to tata aig building, near pump house
Andheri (E) Mumbai - 400069
i have rechagre on online oof 30 for 2 times andd i did not got the balance and iwant it with in 1 hour
Vodafone — need refund
i am gebin my no [protected], i had done an online recharge of rs300 online on last saturday and i didnt get any talk time. so i called the cust care they say that you had done a bonus card so u dont get any talktime i told them that i dont know abt that but they are very rude to me and cut my call. i ask u one thing how can i know all the bonus card amount before recharging.. and i need my money backVodafone — for refund
I, Dr. jemil makadia, have bought vodafone postpaid connection on 08/06/09 but because of address verification was somehow was not possible so i had applied for refund of 500 Rs. i have complain almost 5-6times in store at rajiv chauk metro station. still they have not given me any refund and alloted that no. to other person. this cost me my precious time and money.no alloted me at time---[protected].
address ---lady hardinge medical college,
house surgeon block- room-103
connaught place
new Delhi-110001
present cell no--[protected]
kindly do need full
thank you
Jemil Makadia
i have several tinme sms for deactivation of flash msg but its like not deactivactived and also could not able to send msg after recharge of bc111 help me...
manu
manu
recharge it now/vodafone — amount not refunded
hai sir, i choose the recharge it now.com on online recharge for my vodafone mobile no on 18th july ,recharge amount is 200/- recharge successfull message has been shown @ my mail id ,amount has been debited on my hdfc debit card but my mobile not recharge i tell the problem on many person on vodafone customer care but not use plz my amount to be refunded for soontransaction id: 2709371
subscriber id recharged: [protected]
operator: VODAFONE
circle: Tamil Nadu
purchased value (MRP): 200.00
date:[protected]:27 PM
Vodafone — refund amount not received
Dear sirI have not received my deposit amount from Vodafone company amount 1082.71.
I have been writing to them on this for the last 4 month. they are just buying time.
All dox submitted to them ,
regards
iyappan iyer
[protected]
a/201 surendra apt,hira nagar mulund west mumbai 400 080
Vodafone — not refund my amount
sir , i recharged 50 inr to mobile no [protected] on 02.11.2010 , order id no R [protected] & again recharged 50 inr to mobile no [protected] on 07.11.2010 , order id no R [protected] , transaction id no 14067523 but recharge was not successful . still i have no refund my amount so please kindly refund my amount to A/C No - [protected] .Vodafone — don't receive full recharge amount
i have recharged my number with rs 450 and as said to me by the vodafone company that you will be getting rs 500but i have received only rs 407
so, uptil now i have not gote any amount credited as promised or said to me
i have called vodafone customer care. but i have not recieved any satisfactory response from them
plz help me
ankit chopra
[protected]
thank u voda phone, i duly received the payment last month nov 2010. thanks
regards
vishwanathan
regards
vishwanathan
S K marketing.Very pathetic and unprofessional services these guys are offering. They took money from me two weeks back and still my new no is not activated. Now from past 1 week none of the guys are not picking up my call. including their owner. The no published on this website also not picking up the call. Seems they all are fraudster.
Went through mental harrasment from these bunch of loosers. Initially they are begging me to took new no and now all are disapeared. Please beaware from them. Useless fellows
Went through mental harrasment from these bunch of loosers. Initially they are begging me to took new no and now all are disapeared. Please beaware from them. Useless fellows
Vodafone — non refund of balance payment
i have recd a cheque of 5 paisa dt[protected], please check once again and return my amount due of 158 rs with interest, regards vkb advice change your accountantmy original complain
payment
my no is [protected],I had changed from post paid to prepaid (thanks to your service) and you had sent me a cheque of 2841.52 but you had wrongly deducted amount of 158 which i had paid on[protected] as per your last bill.So when are you going to refund the amount ???
vkb
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Vodafone — not give refund
i payed rs 250 for converting my prepaid no, to postpaid .they neither converted my my no and also not refund my deposit..gaurav jain
[protected]
[protected]