[Resolved]  Vodafone — Unsatisfactory Service

Hi,

My cell no is -91-[protected] , i purchase this connection on vodafone outlet and the person he told me that , it will be activated and converted on postpaid within 3 days . but my no is still in prepaid status . and the vodafone customer care executive is very very bad he has no any information regarding my connection . i am surprised about vodafone how they work in india i think HUTCH is better of Vodafone.
Please rectify my issue ASAP , i am the new customer of vodafone and the first impression was of vodafone is realy pathatic.

Thanks,
Khalid

I was recharged my [protected] at rupees 100/- + Bonus card rupees 37/-for UP,Bihar,Jharkhand & Gujrat on 18 Dec 07, but all call charged @ of rupees 2.65 per minute. Your all add and publicity was false. At present your cusumer care take no response.My complaints Nos are[protected] dt 27 Dec[protected] dt 31 Dec[protected]Jan08. Please intimate present position of the complaint. It will be solved or not.

Hi,

My contact no. [protected]. I got message saying that recharge with 351 today and get a 351 full talk time. No processing fees. No service tax ect... I have recharged through the ICICI bank prepaid service option. After rechaging it no amount got credited. Tried to call hell lot of time talk with the customer care(111) it has not connected at all. It got connected from one my collegues post paid connection. Finally I could able to speak with customer care executive. When I ask about this issue then they said 24 hrs will take to credit. It did not credited after 24 hrs again I called up they they said 72 hrs will take after that also not credited they they asked me to consult Vodafone service provider. What is the pathatic service is providing.. When I have to go to service provider, why the service is provided to recharge through the internet.
This is the second time I am facing the same issue and one of my friends also have faced the same issue previously. 111 service itself is diactivated to his number because of calling many times to the customercare to know when the will get credit.

I am using the same number from past 4yrs. now a days facing many problems like
1. network busy 2. error in connection 3. out of coverage area 4. singnal up and downs etc..

Please rectify my problem as soon as possible.

Its a competitive word. To servive in this word should be very active and alret always.

Thanks & best Regards,
Naushad
"Making the habit of Success"

i submitted to documents on Chincholi Bander vodafone care
then activate my document and after 15 days then my phone disconnect by services. When i complain in vodafone care center why disconnect my phone, then he say to me i am checking your document and the start your phone in 2 hours. after 2 hour check our phone services not available on my phone.
and remaind to vodaphone care next day then not services not availabe on my phone.
why i can known reason.
or you are cheated to me.
my phone no. [protected]

HI,

i have 3 vodafone numbers on my name. ONe is used by my Dad. We had payed all the 3 bills before time and have the receipt as well. But i have been receiving call from call centre of vodafone saying " one bill has not been paid " and we will deactivate the service, which they did. Inspite of me telling them its been done, i have the receipt, i provided them the receipt details as well... but what so ever i had to do this 4 times, to different people calling from call centre.. ( i really dont know ...how they say THEY ARE HAPPY 2 HELP ).

Now our bank show the entry of VODAFONE for the same bill been collected on 17th of April and we paid the bill on 14th...

so now can someone help me with some CEO email id..or any NEWS cahnnel site...where i can carry forward this of VODAFONE...

because of all this they have deactivated my DADA no... completely now..no out going and no incoming at ALL... my dad been suffering from his Business calls... BECAUSE of VODAFONE ERROR..or whatever... they dont even have a CLUE... i have mailed my complaint to vodafone care as well.. visited the store yesterday 3may again.. but no actions have been taken so far...

please some one help me in taking this further SERIOUSLY...

Bull sheet service !!! I have used most of all the mobiles services i.e BPL, TATA, Reliance etc., but this is the worst service I have come across. I have heard from the ex employee of HUTCH that the call centers are purpose fully droppiong the lines as there remunerations are based on the numbers of call received or some connectivity charges.

If this goes on one day I will have to give up all my 5 mobiles.

The coverage and conectivity both are just limited... Can't hold a service with limited access and conectivity ...its better to stay with AIR TEl the only suberve service 365 x 30x24

my wife was having cell connection no [protected] due to some reasons she did not want to contiue for future . she visited your shop in the month of march-2009 one lady assistant of your shope namely DISHA of BHAVNAGAR adivesd my wife to visit the shope on 10-04=-2009 again my wife visited the shope and submitted deactivation application alongwith cheque towards your dues to your assistant DISHA, Surprisingly My wife received the Bill for the current month . on enquiry with your executive on cell no [protected] he advised me that they have not received the deactivation application and advised me to contact yoiur shope at bhavnagar. due to your lethargic and uneducated person who is posted at your Bhavnagar office Like Disha and others my wife is put under the trouble and unnecessarily travelled to your shope particularly in this hote days. Please look in to the matter otherwise I have no other option but to approach TRAI and consumer forrum. Please note that I am not going to pay any bill forwarded to me.

HI,
I totally disagree with vodafone service,
no proper customer support,
no proper serivice
no proper netwok coverage.

Vodafone — unsatisfactory services and excessive billing

vodafone Mob No [protected]
Activated from prepaid to postpaid in 3/4 week of Jan10
Deactivated 05 Feb 10 onwards for want of documents already submitted
Visited Dwarka office sec-12 between 5 Feb 10 and 20 Feb a No of times
connection again activated on 22 Feb 10 or so for a day
connection not activated till date (excuse - payment not made)
whereas payment made for Rs250/,Rs 300/ and Rs 500/
I have made approx 10 calls or so(local) and one odd STD call, all for short duration. scheme subscribed was Rs 325/ pm with 700 locals free
Today on 25 Feb another msg recd, Bill pending Rs 520.
Its shocking and is a fraud
Will vodafone authorities look into the matter

I had applied for the cellular connection with Vodafone.One connection was convered from prepaid into postpaid and another taken freshly.After proper documentation they activated the service for three days,later it got disconnected,with reason pending dues with earlier connection.I cleared that.Since then none of the executive has updated the information.The service was initiated since 25th of march till date i had experieced frequent disconnection from the company,stating the pending dues !Later on it was once updated on the system and it regularetes till 5th May.Since the service has activated one month,they have set a credit limit on their own without obtaining first payment from my side.Now they have disconnected my fresh number outgoing service.After experincing such mental harrashment in was in a position to switch the service from postpaid into prepaid.The executive in Hutch House Mr.Mudassar,instead helping was analyzing my previous dues,it is was well updated in the system shows clear.Now again he started convincing me about the conversion,i stick to my stand.Later on he agreed for the conversion and got the form for prepaid connection.I asked him,i'll get back to him alongwith the documents.Due to some work i could manage to move to Hutch house,i send my Astt.over there.He was replied that i need to clear my going numbers due,then only we will convert the number into prepaid.I spend almost an hour over there that exe. didn't specify this.I got tempered by their attitude.I explain them,you go ahead with this,tommorow morning i will pay by cheque as soon as the postpaid connection disconnected today late evening.Now he sticks to his process,first you have to clear the outstanding then only can proceed further.
I wanted to state over here that,this all happens because of the poor mgmt or low profile personnel appointed on the decision making position.Am a old customer of this network (Hutch,Orange).
Its a really ridiculus and humiliating experience i ever had with this service provider.

Vodafone — Unsatisfactory response

sumit.V. gupta , i am an unsatisfied customer of vodafone mobile services. Suddenly few days ago this problem started that i was unable to view the details of the caller when he calls. neither i could see his number nor name. it would display "Unknown caller or unknown number". when i reported this to their customer care they said vodafone is re-verifying its customers and the problem will be solved after the reverification of documents. i submiited my documents at the vodafone centre on 22 sept. they assured me that my problem would be solved in 2 days. 1 week passed but the problem is as it was. Now when i am trying to talk to their customer care , there is no proper response from their side. infact , these people are not processing complaint helpline number also.
this kind of behaviour from them is not tolerable and now i am thinking of changing my service provider because vodafone is as worse and good are its ads. these people should me sued and shut . vodafone sucks !!!!!

Vodafone — Disconnection of outgoing services and dissatisfactory assistance from Vodafone

This is with reference to my Vodafone account no. [protected]. I have been an user of Vodafone for the last 10 years and have had the abovementioned number since April 2006. As a long standing customer of Vodafone, who has always been assured of quality services from the company, I have to admit that I am extremely dissatisfied with the level of customer support that has been rendered to me by Vodafone in recent times.

To begin with, I have encountered problems in connection with the excessive billing practices of Vodafone. For several months now, the amounts reflected in my monthly bills have not tallied with my tariff plans and my usage and I have pointed this out to Vodafone officials on various occasions. On the advice of Vodafone Customer Care executives, I have changed my tariff plans twice, so as to reduce the billing. In fact, on the last occasion, my tariff plan was finally changed by Vodafone after raising 3 successive requests. Although this has curtailed my bills to a certain extent, it is still not accurately reflective of my actual usage and I have therefore asked for itemized bills. Needless to say, this request of mine has not been processed till date.

In addition to this, the recurrent issue I have been facing for the last 4 months till date is the disconnection of my outgoing call services despite having paid my Vodafone bills successively. During the 18th or 19th of each month, my outgoing calls are discontinued by Vodafone citing some reason or the other. On enquiring about this, the last 2 months I was told by Vodafone officials that I had exceeded my credit limit of Rs. 4000/-, which is not correct, as my tariff plan has been fixed in such a manner that it is not possible for my actual usage to exceed my credit limit in any given month. I have tried explaining this to the officials but to no avail.

This month, on May 19, 2011, my outgoing services were barred again by Vodafone, although I had paid my bill for the month of April 2011. At the time of making the payment, my bill amount was reflected as Rs. 2003/- for the month of April 2011, which was payable by May 2011. After making the payment, my account showed an outstanding amount of Rs. 995/-, which I understand is my bill for the month of May 2011, which is payable by June 5, 2011. This means that I have around 13 more days to pay my current bill amount. However, my outgoing services have not been activated yet. On explaining this to the Vodafone officials, they told me that the amount of Rs. 995/- is a pending amount from my March 2011 bill, which I have to pay immediately so that my services can be restored. This is absolutely untrue and erroneous record keeping on the part of Vodafone, as I have not received any notification or intimation of a pending payment from March 2011, prior to my conversation with the Vodafone officials yesterday. I spoke to the Vodafone officials repeatedly about this and during one of my last conversations, which took place around 10.30 a.m. today, I was told that my issue has been resolved and my line would be activated in 2 hours. However, immediately after this phone call, I received an SMS from Vodafone stating that my request could not be processed and I would have to make a payment of Rs. 1397/- immediately. Upon calling the Helpdesk again, I was once more assured that my request had been accepted, only to receive a similar SMS after a few minutes, now asking for a payment of Rs. 1398/-! Therefore, not only has my request been wrongfully rejected, I also fail to understand how and under what circumstances I have been asked to make additional payments of Rs. 402/- (Rs. 1397/- - Rs. 995/-) and Rs. 403/- (Rs. 1398/- - Rs. 995/-) within a span of a few minutes.

Further, in this connection, please note that if the explanation provided by the Vodafone officials regarding a pending payment on my part for March 2011 is correct, it would imply that my current bill amount for the month of May 2011 is 0/-, which I understand is not possible by any means. This fully explains that the records of Vodafone are erroneously maintained. To substantiate my claim, please note that the automated voice message on the Vodafone Helpline number still states that my current outstanding payment for the month of May 2011, which is payable by June 5, 2011 is Rs. 995/-.

I request Vodafone to look into this and take immediate corrective action. I also request for a review of my case and an immediate solution to the problems which I have faced with Vodafone in the last few months, alongwith a written explanation, failing which I will be forced to take legal action.

My complaint number is [protected].

I hope that Vodafone understands the genuine grievances of a long-standing customer and I anticipate a speedy redressal of the abovementioned problems.

Vodafone — Unsatisfactory service from vodafone

On 21st May 2011, I called up vodafone customer care requesting to change then current billing address of three of our family members. I was told that one of their customer care representatives would be visiting our new address to collect the address proof and accordingly the address will be changed in system. On 25th a person came to our new residence with a list of only two of our family members (me and my husband) for address change but my father's name was missing from his list. He took mine and my husband's address proof and also asked my father to give his address proof which he will take care of. Accordingly my father provided him with his voter id card photocopy to process the request. Today i.e. 27th May 2011 another customer care representative called up my father and told that they are unable to process the request. As per them, my father has to visit a vodafone customer care with a formal letter requesting to change his address then only vodafone will process that request. The request id is [protected]. This seems really odd to me. It seems service provided by vodafone varies from customer to customer. Because mine and my husband's billing address got changed but they cannot change the same for my father. Is it a joke ?? Three requests had been made on the same day and for two they have processed and for one they cannot do anything. I called up customer care but, talking to their customer care representative is simply wasting of time. When I asked to connect to her supervisor, I have been told that all the supervisors are busy they cannot connect right now. After 24 hours they will call me back. This is truly frustrating experience with vodafone. We have decided to simply discard vodefone and switch to some other network provider. Their so called policy is not same for all customers. Also I want the photocopy of the voder id card back which they have retained without any use, they do not have any right to keep it with them when they cannot do anything with that. Someday I can see some other policy will be applied which may vary from one to another. The WORST network service provider in India.

In addition to my concern written above I never received a call back from Vodafone from any of their managers/ supervisors till date though I had been told the same.

Vodafone — the worst attitude of customer care assistant

I am Biswosakti mondal.I use [protected] vodafone mobile number.Today(02.09.2011) at 15:40 pm I called vodafone customer care to complain about gprs daily pack activation but then the online customer care assistant not register any complain and he use too obscene language with me.

This space will not be sufficient to explain my issue to them. I already sent an email to vodafonecare, so let me see hw quick will I be contacted by them.

All I could say is Vodafone is worst than any other network providers in INDIA.

Please close your services and leave INDIA, coz none o[censored]s are happy with you.