[Resolved]  Vodafone — Cheated by promotional offer - Giordano bag/watch

Vodafone — cheating by vodafone mumbai

i bought a new connection no [protected] from vodafone gallary sion i was made to sign form on which i it was written my talk plan corp fv 199 after activation a person comes to my house for address verification who also explain about my talk paln corp fv 199 but when i recived the first bill to my surprise i was under sone new talk 199 and according to me my bill almost rose upto 3 times on the same day ie 3 april 2009 i maild a complain to all the concerned department where in i got a outgoing call from vodafone after some 7-8 days where in i was told that i have opted for new talk plan and i have cancelled the corp fv 199 in fact this was done at the sion gallary after activation so they have foold me for sellin a sim which is not worth 250 rs fortunately i had the copy of all the documents where i signed so i was told you need not worry and the paln will be changed and there wont be any deactivation till the plans changes but scince 21 april my outgoing call get deactivated every day and i have to take all the pains to restart my outgoing service above this i get calls i afternoon at my residence pressurising my wife to make the payment i have in 27 day made 27x3 complaints to vodafone care nodal officer corporate assit appellate authority but all to def ears i have personally visited sion gallary almost 10 times but nothing has been done till date if any one can suggest me where to complaint to some top authority please mail me at my mailing adress [protected]@gmail.com also please get xerox copy of all the documents you sign

I have already sent this mail to your customer care but till date none of you turn up. This is your BEST service quality, how promptly you are serving your valued customers. You people don't have curtsy to call / mail for your confirmation. I'm using Airtel & Reliance also but they are much better than you...



Dear Sir,
I'm using Vodafone since last one year, my mobile No. is [protected].

Yesterday I contact your customer care for an assistance to get rid from unwanted SMS. Mr. Umesh Sutar talked to me and he explains me how to deactivate FLASH massages. After deactivating FLASH, I wanted to see the status of Missed call alert, when I enter the Missed Call alert to know the status of its service, automatically SMS was sent for activation of Missed call alert, which I do not want to activate, I was just thinking about its status only. I immediately resend the SMS for CAN MCI to deactivate the Mssed call SMS alert on my mobile.
After doing all these I talked to customer care, where Mr. Gautam was there who had responded very rudely, when I asked him that I do not want this service, but Rs. 30/- has been deducted from my account, I just wanted to know whether it can be waived or not, to whom should I talked, he stared convincing me in a very wronged way by giving an example of Hotel, sir if you go to a Hotel and bring food, it doesn't matter whether you eat or not, you have to pay first. You tell me why should I go to Hotel and pay for food if I'm not hungry. Mr. Gautam had responded in a very wrong manner, he don't know how to give customer service. He was talking as Owner of Vodafone. You may go though the conversation had with me. Being a customer I can little angry because I'm panelized by the service which I do not want. I shall be very happy if you credit the amount to my account.

Once again I could not express my view toward Mr. Gautam, how he responded.

Awaiting, your prompt reply.

Yours truly,

Rakesh Tripathi
[protected]

Sub :- Bill Not received my Phone No. [protected] Since last morethan one year

Dear sir,

With reference to above subject I am not received my bill since last morethan 12 months and I am paying my bill only on reminder given by sms to my phone.

Please arrange the bill at following address:

Sainath Agencies, Masoli Naka, College Road
Dahanu Road (West), Pin code - 401 602

Also I have paid Cheque No. 150098 dt. 24.10.09. for Rs. 2561/- of Shramik Sahkari Bank Ltd. Shantacruz Branch, against my september bill Payments. But today my phone is stuck, Please Start immediately and arrange for my bil in future on above address.

Kindly reply the same.

Thanking you,
Rajesh V. Mehta

Dear Vodafone,

You provide totally a bad service overall in all so as u read this mail kindly give me a call on [protected].

Vodafone, Mumbai — Cheating Case

Dear Madam / Sir,

Ref: Refund Payment for Mobile No. [protected] & [protected] (Relationship No. 1.2263652)

In mid of July 2009 my [protected] & [protected] following mention mobile numbers had been activated but immediately after few days the connection was disconnected in regards to previous bill payment of one my mobile no [protected] for the amount of Rs 2,500.00 + interest = Rs 3,278.58 approximately.
Hence, to reactivate my mobile [protected] & [protected] I had made a payment of Rs 3,278.58 by cheque no. 118297 – Standard Chartered Bank against my claimed outstanding amount for Mobile numbers [protected] & [protected] and the mentioned amount debited from my amount on 21st July 2009.
But, after pulling out my previous bill payment records for I came to conclusion that I had paid the payment of Rs 2,500.00 against the mobile no. [protected] & [protected]; details as under mention
Date Amount Mode of Payment Remark
23/01/2009 Rs 1,250.00 Cash (Solution Services, Mumbai) c.c no. 808295
28/03/2009 Rs 1,250.00 Cheque 118282

So, to claim for the refund of overdue payment I put a request on 11th April 2010 (Ref No.[protected] but I did not get any positive feedback from Vodafone.
So, again I called up to Vodafone Customer Care on 26th April 2010 (Ref No.[protected] but this time I did not get any proper response.
So, again I called up to Vodafone Customer Care on 29th April 2010 (Ref No.[protected] but this time too the result was same.
So, again I called up Vodafone Customer Care on 01st May 2010 (Ref No.[protected] and at least this time the executive was supportive and had given me an assurance that I will be getting the refund in approximately 45 working days from the date of complain / request, but this time also I was unhappy with the back office service so to know the status for the same again I contacted Vodafone Customer Care on 12th June 2010 (Ref No.[protected] and this time I was again given an assurance that the refund formalities at least requires 60 working days from the date complain or request.
On 28th June 2010 (Ref No.[protected] I again called up to Vodafone Customer Care and this I was very much surprise to hear that there is no update been reflecting for any refund amount / deposit and also I was suggested to contact nearest Vodafone gallery for this issue.
So, dear Vodafone can you give explanation and clarification on this issue?
And still if I don’t get my refund money in next 03 working days I will have to take some legal action of cheating.
Also this time I want the refund with interest of 18% p.a from the date of 01st Payment made. Because when Vodafone can charge an interest in delay of payment than why should I not apply the same and also it’s high time I have been following up regularly and Vodafone is been fooling me around every time.
Warm heartedly I also request you to stop fooling people by showing ad’s and claiming that Vodafone is one of the best service providers; if you can do that campaigning I will start doing it for your organization.
Regards

Salil Karnik
[protected]

I am Iftakhar Alam Hasan Raza one of the customer of "Vodafone" having a mobile number-[protected] I am going to discontinue the services and I hope VODAFONE doesn't give me a RUN AROUND again for it.

Thank You,

Regards
Iftakhar Alam

Sorry to inform as i also have bought the laptop bag same way as one of the brother did. Can any one help me why this cheap stuff come with a big price tag on it. I am not happy with what vodafone doing with its time old customers my no is [protected] you can go check & try to help me please.

The same goes in my case as well. I myself feel cheated by Vodafone.
I asked quite a few times times at vodafone customer service to provide me the details of the laptop bag or some picture I can see before I order. 'No picture is available' pat came the reply. They gave me 'M-SHOP' website address, where pictures are not posted for Giordano laptop bag. But as they claimed it is worth Rs 2999 in market, I ordered one because the offered price was only Rs 499.

To my despair, what I got was a cheap substandard bag, not worth even half the price I pad for it. The response given to me by customer service was "You may please call on Giordano helpline no.:[protected] and raise the concern". When called, I realised that this no. belongs to known fraud company named "Deals4all". When I checked the carton box in which this bag was delivered, deals4all was printed on it. I once ordered camera from these people for Rs 6000, what I got was some third-rated stone-age camera. It was then I followed up with this company but it was all in vain. I knew it was waste of time and effort if I talk to Deals4all services.

But then I want to lodge my distrust against Vodafone with whom I am a customer since 8 years. I dont know why Vodafone has collabrated with this cheat company and making mockery of their customers trust earned in years.

Seriously, I am ON for MNP. I have heard its going live on 17th JAN all India.

This is a major RIP OFF!!! Even I received a substandard bag. Infact, I came to know of people getting substandard bags before I got the delivery. So when their representative called me to confirm the address, I asked him to cancel the order. But he assured me that they would send me a genuine product.

But their assurance turned out to be false. I have lodged a complaint with them but reading your experiences I don't think I would be getting a favorable response from them.

Even I am a Vodafone customer for past 6-7 yrs but am now looking forward for MNP

same here... now i registered my number [protected] with the Vodafone delights whereby you can buy few products at a promotional price but all the lifestyle section products are out of stock... its simply giving false hope to customers...

even i m looking forward to mobile number portability...