[Resolved] Vodafone — Worst Customer Service
My vodafone data card # is [protected].
The biggest mistake of my life was to take a vodafone connection as it came with a series of problems.
1) On 29th Dec 2011 when I took this connection I was told by the executive the cost as Rs.499 - 4GB for the first month and as per the double dhamaka offer i would get 3 Gb @ Rs.650 for 3 months.
I was in for a shock when I got my FIRST Bill, as in the bill it was Rs.499 - 1GB. When I called the customer care as usual it was helpless as they could not do anything and I was asked to go to the vodafone gallery from where I purchased the connection for my laptop. I had to spend half day, fight to get the adjustments done.I was also told that there was no such offer like double dhamaka (the great thing is I had kept safely the printout sheet given by the executive stating the double dhamaka offer). When i produced this printout they were surprised as to how I got that sheet. Finally I was told to pay only Rs. 249.87 which was the Tax. I paid Rs.250 on 5th Feb which was 2 days before the due date and I was told I would get 3GB @ Rs.850, however for first 3 months I will not be charged For 3GB.
2) Now came the time for the second bill, which i have not received till date. I called the customer care and I was told they cannot give a duplicate copy of the bill. I requested them to send it on my email which was also denied. I was asked to go to the Vodafone gallery again. When I went to the store, it was the same story. They told me that there was some problem with my connection and they have rectified it. To my surprise when I came home and checked my laptop I was unable to connect and it gave me an error RAS ERROR CODE 635. I called the customer care who transferred me to the technical support. After being over the phone for about 45 minutes the rep told me that it would take 48 hours for the issue to be resolved. All I could do was WAIT. But this wait turned into 192 hours instead of 48 hours. Every other day I used to call up but was given the same answer... WAIT FOR 48 HOURS. During this period I would receive atleast 2 calls per day from vodafone asking me to pay my Bill which I have not yet received. The due date was on 7th March which was atleast 15 days away still I was asked to pay my bill in advance so that I do not cross the credit limit but nobody called tor resolve the complaint. This was so very frustrating. Finally after 8 days of my complaint somebody felt pity on me and a technician came to my house and resolved the problem.
All this while I was so fried that I had decided that I am going to put a stop to this trouble by throwing away vodafone connection. So again I asked the customer care the procedure to CHURN and stop the connection. I was told that whenever I wished to do so I could call and the Connection would be terminated immediately. So the best option would be to call 1 day prior to my billing date.
3) My due date was 7th March with the payment amount of Rs.4293.35. I made a payment of Rs.4094.00 on 6th March. Now 3 days ago, on 10th March I receive a message stating that I still have to pay Rs.199.35 which was due on 7th March.
From where did this amount come up, I have absolute no idea and this was much more than what I could take. Today I called up to get the details and as expected the customer care had no clue about this amount. All he said was I should make this payment. At once I asked to cancel this service and disconnect the number. I was transferred to a new department for my next surprise. I am now told that if place the cancellation request today, it will be processed only after 7 days. Now this is in complete contradiction to what was told to me by the earlier agent that I could call anytime the cancellation would happen instantly.
And I promise that I will ensure that I cancel all vodafone numbers of my family. And I swear that I will narrate this nightmare to each and every individual I know. And I take an oath that I will spread my ordeal with vodafone to all those unknown people I meet in the Train or Bus everyday.
Complaint marked as Resolved 2016-12-02 22:52:51
Verified SupportVodafone India Customer Care's response Mar 14, 2012
We sincerely regret the inconvenience caused to you. Kindly share your number with us here http://bit.ly/z94QQQ so that we may be able to address your concern as soon as possible.
Vodafone Customer Care
Verified SupportVodafone India Customer Care's response Jan 19, 2013
We called on your number but were unable to speak with you. Please share an alternate number here http://tinyurl.com/79emtab and let us know the right time between 9AM and 6PM to get back to you with further assistance.
Vodafone Customer Care.
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