[Resolved] Western Railway — Refund,Misbehaviour and incomplete information | |
Hi, This is in reference to my journy back to Navi Mumbai from Boisar...I went to the ticket counter and asked for a memo ticket for some wiered reason i thought i was late so i asked the ticket counter guy weather memo has left or no...he said no and gave me a ticket and i proceeded to the platform ... but when i reached tghe platform i realised tat the train left 10 min back ...so i went back to the same counter and asked tat person to change the ticket and give me express train ticket tatis InterCity but the guy refused to do the same (he is the same guy whom i asked weather memo has left or no)...i asked him why he gave me wrong info. abt the train ..he flatly refused to accept his mistake ...ans inturn told me tat it is not his duty to give us info abt the train...and i assume its not like tat ...if a person from railway dept. is not aware abt the train timing there arrival and departure then its an absolute shame coz boisar is a small station its not even like every two minutes we have a train passing ...however if your staff is not aware abt the train 's arrival and departure, they should make it clear to the passanger and not give them wrong info...neways tats fine then i told him to issue a new ticket to me for InterCity(Same person )he did issue a new ticket with a very rude facial expression...and asked me for 1 rs change ...i said i dont have 1rs. he said i have to get it ...but i did not had a 1 rupee with me so he refused to give four rs back coz i did not had 1 rs...then finally i had to leave tat 4rs. with your employee and leave...so tat i could get my train...I must say this is absolutely shamefull on western railways part...there appointed employee wanted to eat tat 4 rs so he troubled me for 1 rs change...he would have asked me for tat 4rs directlty, i would have happily given it as a chatrity to him ... This is the wrost experiance tat i had till date with western railway...i would be glad if some one from the greviance dept. will revert back on this mail...I dont have the ticket issuers name with me ...but i have the date ...time and the ticket with me ...thx Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Dear Sir, I returned a ticket for TDR on 09th janauary2009 for the refund of Bairagarh to Jabalpur.Till date I've no received any info.or amount.U're requested to take the action immediately against these type of complaints.
Complaint
Ketan Patel V.
L.D.C.E.
Ahmedabad.
Dt.6/03/09
To,
The Manager,
Western railway,
Ahmedabad.
SUB: Regarding ill behaviour and unexpected manners from a railway employee
Respected sir,
I am the student of engineering in L.D. College of Engineering, Ahmedabad. On 25th February, I was going to my home to baroda and so came to railway station ahmedabad for intercity train which was at 2:40 p.m.
I was in hurry and so I directly get to 18 no. window which gives ticket on the spot for baroda. I got exact amount with change as per the rate and was following exactly what railway have provided for us.
But there I found an employee Yogesh Naik attending window no.18 at that time.
First of all he refused to give me ticket on the same window though I have change with me. I have asked him regarding this and told him about rule of window no. 18 and to give me ticket.
But he refused to do so, so I told him to call the officer above him but he show me other person next to him and represented him to me as his officer. Yogesh Naik told him that I am his railway minister and I will teach him the rules of railway and do whatever you can do and after all this I missed my train. Thanks to such persons.
But as I have no time so I didn’t complained but now as the responsible citizen I need to make aware you regarding the work of such lazy employees.
Window 18 is for fast recovery of tickets if we have change with us, if we cannot use them then whats the need of its existence and what the need of such employees just increasing burden on the government’s treasure.
I have informed you now please do necessary steps.
Thanking you,
Patel Ketan V.
(M)[protected]
E mail id: [protected]@yahoo.co.in
Ketan Patel V.
L.D.C.E.
Ahmedabad.
Dt.6/03/09
To,
The Manager,
Western railway,
Ahmedabad.
SUB: Regarding ill behaviour and unexpected manners from a railway employee
Respected sir,
I am the student of engineering in L.D. College of Engineering, Ahmedabad. On 25th February, I was going to my home to baroda and so came to railway station ahmedabad for intercity train which was at 2:40 p.m.
I was in hurry and so I directly get to 18 no. window which gives ticket on the spot for baroda. I got exact amount with change as per the rate and was following exactly what railway have provided for us.
But there I found an employee Yogesh Naik attending window no.18 at that time.
First of all he refused to give me ticket on the same window though I have change with me. I have asked him regarding this and told him about rule of window no. 18 and to give me ticket.
But he refused to do so, so I told him to call the officer above him but he show me other person next to him and represented him to me as his officer. Yogesh Naik told him that I am his railway minister and I will teach him the rules of railway and do whatever you can do and after all this I missed my train. Thanks to such persons.
But as I have no time so I didn’t complained but now as the responsible citizen I need to make aware you regarding the work of such lazy employees.
Window 18 is for fast recovery of tickets if we have change with us, if we cannot use them then whats the need of its existence and what the need of such employees just increasing burden on the government’s treasure.
I have informed you now please do necessary steps.
Thanking you,
Patel Ketan V.
(M)[protected]
E mail id: [protected]@yahoo.co.in
Dear sir we journey from Nadaga to Mumbai central by AVANTIKA Exp. but my ticket is not confirmed.
TICKET PNR NO.[protected], 3A/C. PL. CHECK & GIVE REFUND TO ME.
TICKET PNR NO.[protected], 3A/C. PL. CHECK & GIVE REFUND TO ME.
Western Railways — wrong informations
Dear sir, It is really shame on the part of Railways that they can not provide correct information to the people.on 11.07.2010,The schedule time of train no-2472,swaraj exp is 14.00 hrs.at Surat station,when I enquired to helpline phone no:- 139,I was informed that train is late by 30 minutes & on the train timing web site it was showing the train at right time,even after one hour to it's departure time.the information displayed at station was late by one hour whereas the train came at 16.40 hrs i.e late by 2 hrs & 40 minutes.In present era the space shuttle go to space & return though there is not a one second difference in the scheduled timings so where our railways standsssssss ?
Similarly thousands of complaints has been lodged till date that to book a ticket in Tatkal Quota by a indivisual is impossible in india, but no solution has come till date ????????????? Please do something.
Ramesh Rathi
[protected]@gmail.com
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you know this kind of situation keep happening almostly daily with someone,
these people are so stubborn, they never except their mistakes, they consider themself
too be the prince of that place instead of public helpers.
regarding money part this 5 rs. wud definately help him to get his one cigrette and some other from
other passengers, so such people daily stuffs get fulfilled by this type of cheatings.
i really don't know when things will change
but such people should be treated like the same they treat with others