Western Railway — To report about bribery and corruption / Harassment by coach attender

Address:

Valsad, Gujarat

Dear Sir,
This is to inform you that, I undersigned got confirmed train travel ticket # 64933374 dated 2rd Dec 2011, through TATKAL SEVA JOURNY CUM RESERVATION TICKET COUNTER PRS-NDLS (212-08:09 RUPC 1037 VIA TKD-MTJ.-BRC-BH) by providing my necessary attached identity PAN CARD # BVNPS5246P. Other details of said ticket as per attached scanned image / below..
• PNR # [protected], Train # 12954 August Kranti Rajdhani Express, Coach # B6, Berth # 71,Sex- Male, Age-35.Class -3A SL -RESERVATION FROM H.NIZAMUDDIN TO MUMBAI CENTRAL.
I had initiate my journey to Mumbai Central from H.Nizamuddin in said train dated 3rd Dec 2011, then coach attender normally came to me & ask for ticket / identification. I gave him above attached confirmed ticket & PAN card (In color Xerox).He had clearly rejects identification in Xerox & demanding INR.3000 /- as penalty charges. I request him that, I will arrange my original identification from my home town VALSAD, as I had only INR 1000 in my pocket. He did not listen to me & forced me to leave the train at SAVAI MADHOPUR STATION & ultimately I had left that, train at same station. Then I did my remaining journey in ordinary class ticket B7122608.
I OBSERVED THAT, THE PEOPLE WHO DOES’NT HAVE CONFIRMED RESERVATION, THEY EASYLY ENTERED IN TO THE TRAIN & GOT BERTH ON MONEY POWER.
IF COLOUR XEROX IDENTIFICTION ARE NOT VALID DURING TRAVELLING THEN, HOW CAN I GOT CONFIRMED TICKET ON SAME IDENTIFICATION?? SEE GENERAL INSTRUCTIONS MENTIONED BACK SIDE TO TICKET, IS THERE ANY MENDATORY REQUIREMENT RELATED TO IDENTITY, SPECIFIED ON IT???
THIS IS NOT THE WAY TO CATER SERVICES TO YOUR MIDDLE CLASS CUSTOMER.
Request you to investigate the matter with responsible coach attender & arrange reimbursement of my confirmed ticket charges. I am expecting feedback within a week-time.
Thanking you
Daxesh Shukla - Kochar Falia, Madanwad , Valsad -396 001 Gujarat- Cell -[protected].
E-Mail:-dax.[protected]@yahoo.com,daxesh.[protected]@mutual-industries.com