Whirlpool — Poor customer service
I had raised a complaint on 4-Oct-2010 as my refrigerator is not working (SR Number - BG1010000704). I got a message that the issue has been assigned to HSR Layout branch 123. I called the customer care (080-60008558) several times after that and setup reminders, but nobody has attended to my complaint yet.
When asked to talk to customer care manager on 6-Oct-2010, I was told that he is busy, and sometimes when the executive forwarded the call to the manager, he did not attend the call.
I would like to raise the complaint against this kind of poor service being done by the Service center ( HSR Layout branch 123), and the customer care manager who was busy to attend the call today, as his primary duty should be to attend to the customer complaints and get the issue resolved.
Today 7-Oct-2010....still waiting for the service personnel........such shame on whirlpool's customer service....I am sure I would not buy any whirlpool product in future......
[Apr 01, 2014] Whirlpool India customer support has been notified about the posted complaint.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
Whirlpool India - Very very poor response by the authorized service centre and the head office in jaipur!